EN
Issues and Problems in Ethical Practices amongst Takaful Agents
Abstract
This paper discusses contributing factors pertaining to the ethical behaviour of Takaful agents in Malaysia. Perspective of sales, selling pressure and the level of competitiveness are identified as factors, influencing ethical behaviour of Takaful agents. This study is conducted through focus group and formed a personal interview among branch managers, executives and Takaful agents. It revealed that unethical behaviour is evident among the Takaful agents in meeting the sales target. These factors can be used as a signal for practitioners and Takaful operators in order to avoid unethical practice in dealing with customers.
Keywords
Details
Primary Language
English
Subjects
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Journal Section
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Publication Date
June 1, 2016
Submission Date
June 1, 2016
Acceptance Date
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Published in Issue
Year 2016 Volume: 6 Number: 4
APA
Aziz, N. a A., Ghani, A. H. A., & Shaari, H. (2016). Issues and Problems in Ethical Practices amongst Takaful Agents. International Review of Management and Marketing, 6(4), 21-26. https://izlik.org/JA28NY92PZ
AMA
1.Aziz N a A, Ghani AHA, Shaari H. Issues and Problems in Ethical Practices amongst Takaful Agents. IRMM. 2016;6(4):21-26. https://izlik.org/JA28NY92PZ
Chicago
Aziz, Nor a Abdul, Abdullah Haji Abdul Ghani, and Hasnizam Shaari. 2016. “Issues and Problems in Ethical Practices Amongst Takaful Agents”. International Review of Management and Marketing 6 (4): 21-26. https://izlik.org/JA28NY92PZ.
EndNote
Aziz N a A, Ghani AHA, Shaari H (June 1, 2016) Issues and Problems in Ethical Practices amongst Takaful Agents. International Review of Management and Marketing 6 4 21–26.
IEEE
[1]N. a A. Aziz, A. H. A. Ghani, and H. Shaari, “Issues and Problems in Ethical Practices amongst Takaful Agents”, IRMM, vol. 6, no. 4, pp. 21–26, June 2016, [Online]. Available: https://izlik.org/JA28NY92PZ
ISNAD
Aziz, Nor a Abdul - Ghani, Abdullah Haji Abdul - Shaari, Hasnizam. “Issues and Problems in Ethical Practices Amongst Takaful Agents”. International Review of Management and Marketing 6/4 (June 1, 2016): 21-26. https://izlik.org/JA28NY92PZ.
JAMA
1.Aziz N a A, Ghani AHA, Shaari H. Issues and Problems in Ethical Practices amongst Takaful Agents. IRMM. 2016;6:21–26.
MLA
Aziz, Nor a Abdul, et al. “Issues and Problems in Ethical Practices Amongst Takaful Agents”. International Review of Management and Marketing, vol. 6, no. 4, June 2016, pp. 21-26, https://izlik.org/JA28NY92PZ.
Vancouver
1.Nor a Abdul Aziz, Abdullah Haji Abdul Ghani, Hasnizam Shaari. Issues and Problems in Ethical Practices amongst Takaful Agents. IRMM [Internet]. 2016 Jun. 1;6(4):21-6. Available from: https://izlik.org/JA28NY92PZ