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Year 2016, Volume: 6 Issue: 4, 305 - 309, 01.06.2016

Nasir Mehmood Ungku Norulkamar Bt. Ungku Ahmad Sobia Irum Muhammad Ashfaq

https://izlik.org/JA79BJ25UG

Abstract

Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan

Year 2016, Volume: 6 Issue: 4, 305 - 309, 01.06.2016

Nasir Mehmood Ungku Norulkamar Bt. Ungku Ahmad Sobia Irum Muhammad Ashfaq

https://izlik.org/JA79BJ25UG

Abstract

Understanding attitudes and behaviors at workplace develop organizational knowledge and capabilities to increase quality of services and help in retaining competent and skillful employees. The present study aims to investigate the relationship between job satisfaction, affective commitment, and turnover intentions among front desk staff working as customer service representatives in Pakistani banks. Data was collected through questionnaire from 106 front desk customer representatives in 5 different banks located in Rawalpindi district of northern Punjab, Pakistan. Correlation and regression analysis concluded that both, job satisfaction and affective commitment, were significantly related to the turnover intentions with negative associations. Based on the conclusions of this study, the implications for future studies are discussed.

Keywords

Job Satisfaction Affective Commitment Turnover Intentions Front Desk

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Details

Primary Language English
Other ID JA68FN77KE
Journal Section Conference Paper
Authors

Nasir Mehmood This is me

Ungku Norulkamar Bt. Ungku Ahmad This is me

Sobia Irum This is me

Muhammad Ashfaq This is me

Publication Date June 1, 2016
IZ https://izlik.org/JA79BJ25UG
Published in Issue Year 2016 Volume: 6 Issue: 4

Cite

APA Mehmood, N., Ahmad, U. N. B. U., Irum, S., & Ashfaq, M. (2016). Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. International Review of Management and Marketing, 6(4), 305-309. https://izlik.org/JA79BJ25UG
AMA 1.Mehmood N, Ahmad UNBU, Irum S, Ashfaq M. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM. 2016;6(4):305-309. https://izlik.org/JA79BJ25UG
Chicago Mehmood, Nasir, Ungku Norulkamar Bt. Ungku Ahmad, Sobia Irum, and Muhammad Ashfaq. 2016. “Job Satisfaction, Affective Commitment, and Turnover Intentions Among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing 6 (4): 305-9. https://izlik.org/JA79BJ25UG.
EndNote Mehmood N, Ahmad UNBU, Irum S, Ashfaq M (June 1, 2016) Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. International Review of Management and Marketing 6 4 305–309.
IEEE [1]N. Mehmood, U. N. B. U. Ahmad, S. Irum, and M. Ashfaq, “Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan”, IRMM, vol. 6, no. 4, pp. 305–309, June 2016, [Online]. Available: https://izlik.org/JA79BJ25UG
ISNAD Mehmood, Nasir - Ahmad, Ungku Norulkamar Bt. Ungku - Irum, Sobia - Ashfaq, Muhammad. “Job Satisfaction, Affective Commitment, and Turnover Intentions Among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing 6/4 (June 1, 2016): 305-309. https://izlik.org/JA79BJ25UG.
JAMA 1.Mehmood N, Ahmad UNBU, Irum S, Ashfaq M. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM. 2016;6:305–309.
MLA Mehmood, Nasir, et al. “Job Satisfaction, Affective Commitment, and Turnover Intentions Among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing, vol. 6, no. 4, June 2016, pp. 305-9, https://izlik.org/JA79BJ25UG.
Vancouver 1.Nasir Mehmood, Ungku Norulkamar Bt. Ungku Ahmad, Sobia Irum, Muhammad Ashfaq. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM [Internet]. 2016 Jun. 1;6(4):305-9. Available from: https://izlik.org/JA79BJ25UG