Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan

Nasir Mehmood; Ungku Norulkamar Bt. Ungku Ahmad; Sobia Irum; Muhammad Ashfaq

EN

Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan

Abstract

Understanding attitudes and behaviors at workplace develop organizational knowledge and capabilities to increase quality of services and help in retaining competent and skillful employees. The present study aims to investigate the relationship between job satisfaction, affective commitment, and turnover intentions among front desk staff working as customer service representatives in Pakistani banks. Data was collected through questionnaire from 106 front desk customer representatives in 5 different banks located in Rawalpindi district of northern Punjab, Pakistan. Correlation and regression analysis concluded that both, job satisfaction and affective commitment, were significantly related to the turnover intentions with negative associations. Based on the conclusions of this study, the implications for future studies are discussed.

Keywords

Details

Primary Language

English

Subjects

-

Journal Section

Conference Paper

Authors

Nasir Mehmood This is me

Ungku Norulkamar Bt. Ungku Ahmad This is me

Sobia Irum This is me

Muhammad Ashfaq This is me

Publication Date

June 1, 2016

Submission Date

June 1, 2016

Acceptance Date

-

Published in Issue

Year 2016 Volume: 6 Number: 4

IZ

https://izlik.org/JA79BJ25UG

Cite

RIS / Bibtex

APA

Mehmood, N., Ahmad, U. N. B. U., Irum, S., & Ashfaq, M. (2016). Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. International Review of Management and Marketing, 6(4), 305-309. https://izlik.org/JA79BJ25UG

AMA

1.Mehmood N, Ahmad UNBU, Irum S, Ashfaq M. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM. 2016;6(4):305-309. https://izlik.org/JA79BJ25UG

Chicago

Mehmood, Nasir, Ungku Norulkamar Bt. Ungku Ahmad, Sobia Irum, and Muhammad Ashfaq. 2016. “Job Satisfaction, Affective Commitment, and Turnover Intentions Among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing 6 (4): 305-9. https://izlik.org/JA79BJ25UG.

EndNote

Mehmood N, Ahmad UNBU, Irum S, Ashfaq M (June 1, 2016) Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. International Review of Management and Marketing 6 4 305–309.

IEEE

[1]N. Mehmood, U. N. B. U. Ahmad, S. Irum, and M. Ashfaq, “Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan”, IRMM, vol. 6, no. 4, pp. 305–309, June 2016, [Online]. Available: https://izlik.org/JA79BJ25UG

ISNAD

Mehmood, Nasir - Ahmad, Ungku Norulkamar Bt. Ungku - Irum, Sobia - Ashfaq, Muhammad. “Job Satisfaction, Affective Commitment, and Turnover Intentions Among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing 6/4 (June 1, 2016): 305-309. https://izlik.org/JA79BJ25UG.

JAMA

1.Mehmood N, Ahmad UNBU, Irum S, Ashfaq M. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM. 2016;6:305–309.

MLA

Mehmood, Nasir, et al. “Job Satisfaction, Affective Commitment, and Turnover Intentions Among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing, vol. 6, no. 4, June 2016, pp. 305-9, https://izlik.org/JA79BJ25UG.

Vancouver

1.Nasir Mehmood, Ungku Norulkamar Bt. Ungku Ahmad, Sobia Irum, Muhammad Ashfaq. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM [Internet]. 2016 Jun. 1;6(4):305-9. Available from: https://izlik.org/JA79BJ25UG