Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan

Nasir Mehmood; Ungku Norulkamar Bt. Ungku Ahmad; Sobia Irum; Muhammad Ashfaq

EN

Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan

Öz

Understanding attitudes and behaviors at workplace develop organizational knowledge and capabilities to increase quality of services and help in retaining competent and skillful employees. The present study aims to investigate the relationship between job satisfaction, affective commitment, and turnover intentions among front desk staff working as customer service representatives in Pakistani banks. Data was collected through questionnaire from 106 front desk customer representatives in 5 different banks located in Rawalpindi district of northern Punjab, Pakistan. Correlation and regression analysis concluded that both, job satisfaction and affective commitment, were significantly related to the turnover intentions with negative associations. Based on the conclusions of this study, the implications for future studies are discussed.

Anahtar Kelimeler

Ayrıntılar

Birincil Dil

İngilizce

Konular

-

Bölüm

Konferans Bildirisi

Yazarlar

Nasir Mehmood Bu kişi benim

Ungku Norulkamar Bt. Ungku Ahmad Bu kişi benim

Sobia Irum Bu kişi benim

Muhammad Ashfaq Bu kişi benim

Yayımlanma Tarihi

1 Haziran 2016

Gönderilme Tarihi

1 Haziran 2016

Kabul Tarihi

-

Yayımlandığı Sayı

Yıl 2016 Cilt: 6 Sayı: 4

IZ

https://izlik.org/JA79BJ25UG

Kaynak Göster

RIS / Bibtex

APA

Mehmood, N., Ahmad, U. N. B. U., Irum, S., & Ashfaq, M. (2016). Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. International Review of Management and Marketing, 6(4), 305-309. https://izlik.org/JA79BJ25UG

AMA

1.Mehmood N, Ahmad UNBU, Irum S, Ashfaq M. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM. 2016;6(4):305-309. https://izlik.org/JA79BJ25UG

Chicago

Mehmood, Nasir, Ungku Norulkamar Bt. Ungku Ahmad, Sobia Irum, ve Muhammad Ashfaq. 2016. “Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing 6 (4): 305-9. https://izlik.org/JA79BJ25UG.

EndNote

Mehmood N, Ahmad UNBU, Irum S, Ashfaq M (01 Haziran 2016) Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. International Review of Management and Marketing 6 4 305–309.

IEEE

[1]N. Mehmood, U. N. B. U. Ahmad, S. Irum, ve M. Ashfaq, “Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan”, IRMM, c. 6, sy 4, ss. 305–309, Haz. 2016, [çevrimiçi]. Erişim adresi: https://izlik.org/JA79BJ25UG

ISNAD

Mehmood, Nasir - Ahmad, Ungku Norulkamar Bt. Ungku - Irum, Sobia - Ashfaq, Muhammad. “Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing 6/4 (01 Haziran 2016): 305-309. https://izlik.org/JA79BJ25UG.

JAMA

1.Mehmood N, Ahmad UNBU, Irum S, Ashfaq M. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM. 2016;6:305–309.

MLA

Mehmood, Nasir, vd. “Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan”. International Review of Management and Marketing, c. 6, sy 4, Haziran 2016, ss. 305-9, https://izlik.org/JA79BJ25UG.

Vancouver

1.Nasir Mehmood, Ungku Norulkamar Bt. Ungku Ahmad, Sobia Irum, Muhammad Ashfaq. Job Satisfaction, Affective Commitment, and Turnover Intentions among Front Desk Staff: Evidence from Pakistan. IRMM [Internet]. 01 Haziran 2016;6(4):305-9. Erişim adresi: https://izlik.org/JA79BJ25UG