Conference Paper

Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge

Volume: 6 Number: 2 April 1, 2016
  • Mubarak Aldosari
  • Yusnidah Ibrahim
  • Norlida Binti Abdul Manab
  • Ebrahim Mohammed Al-matari
  • Eqab Aiyadh Alotaibi
International Review of Management and Marketing Cover
International Review of Management and Marketing
PDF Download
EN

Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge

Abstract

This study explored the relationships among several antecedent factors, namely service characteristics, financing and choice of plan and foreign workers’ satisfaction with cooperative health insurance (CHI). The study also hypothesized that customer knowledge situation would moderate the relationships among these antecedent factors and foreign workers’ satisfaction with CHI. Drawing from a sample of 384 expatriates in Saudi Arabia, we found that service characteristics were positively related to foreign workers’ satisfaction with CHI. We also found evidence regarding the relationship between CHI financing and foreign workers’ satisfaction with CHI. Similarly, CHI choice of plan was found to be a significant predictor of foreign workers’ satisfaction with CHI. Importantly, we predicted that perceived antecedent factors would each interact with customer knowledge in explaining foreign workers’ satisfaction with CHI, such that this relationship would be stronger when customer knowledge situation is high and weaker when customer knowledge situation is low. Accordingly, the results generally supported our predictions.

Keywords

Details

Primary Language

English

Subjects

-

Journal Section

Conference Paper

Authors

Mubarak Aldosari This is me

Yusnidah Ibrahim This is me

Norlida Binti Abdul Manab This is me

Ebrahim Mohammed Al-matari This is me

Eqab Aiyadh Alotaibi This is me

Publication Date

April 1, 2016

Submission Date

April 1, 2016

Acceptance Date

-

Published in Issue

Year 2016 Volume: 6 Number: 2

IZ

https://izlik.org/JA75YG72FZ

Cite

RIS / Bibtex
APA
Aldosari, M., Ibrahim, Y., Manab, N. B. A., Al-matari, E. M., & Alotaibi, E. A. (2016). Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge. International Review of Management and Marketing, 6(2), 270-276. https://izlik.org/JA75YG72FZ
AMA
1.Aldosari M, Ibrahim Y, Manab NBA, Al-matari EM, Alotaibi EA. Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge. IRMM. 2016;6(2):270-276. https://izlik.org/JA75YG72FZ
Chicago
Aldosari, Mubarak, Yusnidah Ibrahim, Norlida Binti Abdul Manab, Ebrahim Mohammed Al-matari, and Eqab Aiyadh Alotaibi. 2016. “Towards a Better Understanding of Foreign Workers’ Satisfaction With Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge”. International Review of Management and Marketing 6 (2): 270-76. https://izlik.org/JA75YG72FZ.
EndNote
Aldosari M, Ibrahim Y, Manab NBA, Al-matari EM, Alotaibi EA (April 1, 2016) Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge. International Review of Management and Marketing 6 2 270–276.
IEEE
[1]M. Aldosari, Y. Ibrahim, N. B. A. Manab, E. M. Al-matari, and E. A. Alotaibi, “Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge”, IRMM, vol. 6, no. 2, pp. 270–276, Apr. 2016, [Online]. Available: https://izlik.org/JA75YG72FZ
ISNAD
Aldosari, Mubarak - Ibrahim, Yusnidah - Manab, Norlida Binti Abdul - Al-matari, Ebrahim Mohammed - Alotaibi, Eqab Aiyadh. “Towards a Better Understanding of Foreign Workers’ Satisfaction With Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge”. International Review of Management and Marketing 6/2 (April 1, 2016): 270-276. https://izlik.org/JA75YG72FZ.
JAMA
1.Aldosari M, Ibrahim Y, Manab NBA, Al-matari EM, Alotaibi EA. Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge. IRMM. 2016;6:270–276.
MLA
Aldosari, Mubarak, et al. “Towards a Better Understanding of Foreign Workers’ Satisfaction With Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge”. International Review of Management and Marketing, vol. 6, no. 2, Apr. 2016, pp. 270-6, https://izlik.org/JA75YG72FZ.
Vancouver
1.Mubarak Aldosari, Yusnidah Ibrahim, Norlida Binti Abdul Manab, Ebrahim Mohammed Al-matari, Eqab Aiyadh Alotaibi. Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge. IRMM [Internet]. 2016 Apr. 1;6(2):270-6. Available from: https://izlik.org/JA75YG72FZ