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Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge

Cilt: 6 Sayı: 2 1 Nisan 2016
  • Mubarak Aldosari
  • Yusnidah Ibrahim
  • Norlida Binti Abdul Manab
  • Ebrahim Mohammed Al-matari
  • Eqab Aiyadh Alotaibi
International Review of Management and Marketing Kapak
International Review of Management and Marketing
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Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge

Abstract

This study explored the relationships among several antecedent factors, namely service characteristics, financing and choice of plan and foreign workers’ satisfaction with cooperative health insurance (CHI). The study also hypothesized that customer knowledge situation would moderate the relationships among these antecedent factors and foreign workers’ satisfaction with CHI. Drawing from a sample of 384 expatriates in Saudi Arabia, we found that service characteristics were positively related to foreign workers’ satisfaction with CHI. We also found evidence regarding the relationship between CHI financing and foreign workers’ satisfaction with CHI. Similarly, CHI choice of plan was found to be a significant predictor of foreign workers’ satisfaction with CHI. Importantly, we predicted that perceived antecedent factors would each interact with customer knowledge in explaining foreign workers’ satisfaction with CHI, such that this relationship would be stronger when customer knowledge situation is high and weaker when customer knowledge situation is low. Accordingly, the results generally supported our predictions.

Keywords

Ayrıntılar

Birincil Dil

İngilizce

Konular

-

Bölüm

Konferans Bildirisi

Yazarlar

Mubarak Aldosari Bu kişi benim

Yusnidah Ibrahim Bu kişi benim

Norlida Binti Abdul Manab Bu kişi benim

Ebrahim Mohammed Al-matari Bu kişi benim

Eqab Aiyadh Alotaibi Bu kişi benim

Yayımlanma Tarihi

1 Nisan 2016

Gönderilme Tarihi

1 Nisan 2016

Kabul Tarihi

-

Yayımlandığı Sayı

Yıl 2016 Cilt: 6 Sayı: 2

IZ

https://izlik.org/JA75YG72FZ

Kaynak Göster

RIS / Bibtex
APA
Aldosari, M., Ibrahim, Y., Manab, N. B. A., Al-matari, E. M., & Alotaibi, E. A. (2016). Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge. International Review of Management and Marketing, 6(2), 270-276. https://izlik.org/JA75YG72FZ
AMA
1.Aldosari M, Ibrahim Y, Manab NBA, Al-matari EM, Alotaibi EA. Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge. IRMM. 2016;6(2):270-276. https://izlik.org/JA75YG72FZ
Chicago
Aldosari, Mubarak, Yusnidah Ibrahim, Norlida Binti Abdul Manab, Ebrahim Mohammed Al-matari, ve Eqab Aiyadh Alotaibi. 2016. “Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge”. International Review of Management and Marketing 6 (2): 270-76. https://izlik.org/JA75YG72FZ.
EndNote
Aldosari M, Ibrahim Y, Manab NBA, Al-matari EM, Alotaibi EA (01 Nisan 2016) Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge. International Review of Management and Marketing 6 2 270–276.
IEEE
[1]M. Aldosari, Y. Ibrahim, N. B. A. Manab, E. M. Al-matari, ve E. A. Alotaibi, “Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge”, IRMM, c. 6, sy 2, ss. 270–276, Nis. 2016, [çevrimiçi]. Erişim adresi: https://izlik.org/JA75YG72FZ
ISNAD
Aldosari, Mubarak - Ibrahim, Yusnidah - Manab, Norlida Binti Abdul - Al-matari, Ebrahim Mohammed - Alotaibi, Eqab Aiyadh. “Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge”. International Review of Management and Marketing 6/2 (01 Nisan 2016): 270-276. https://izlik.org/JA75YG72FZ.
JAMA
1.Aldosari M, Ibrahim Y, Manab NBA, Al-matari EM, Alotaibi EA. Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge. IRMM. 2016;6:270–276.
MLA
Aldosari, Mubarak, vd. “Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge”. International Review of Management and Marketing, c. 6, sy 2, Nisan 2016, ss. 270-6, https://izlik.org/JA75YG72FZ.
Vancouver
1.Mubarak Aldosari, Yusnidah Ibrahim, Norlida Binti Abdul Manab, Ebrahim Mohammed Al-matari, Eqab Aiyadh Alotaibi. Towards a Better Understanding of Foreign Workers’ Satisfaction with Cooperative Health Insurance: The Role of Service Characteristics, Financing, Choice of Plan and Customer Knowledge. IRMM [Internet]. 01 Nisan 2016;6(2):270-6. Erişim adresi: https://izlik.org/JA75YG72FZ