Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency

Volume: 7 Number: 1 March 1, 2017
  • Rashidah Mohamad Ibrahim
  • Mazuri Abd Ghani
  • Noorul Hafizah Hashim
  • Aziz Amin
EN

Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency

Abstract

Local Government (LG) being the third-tier in Malaysian government has been identified as one of the government agencies mandated to drive economic growth and development of a district and its residents. Being one of the main service providers, LG has yet to meet the public expectations as many complaints have being filed towards its operational issues as evidenced from statistical data from Public Complaint Bureau (PCB). Thus, in responding to PCB statistics and lack in-depth research on LG, this paper aims to investigate the relationship between Leader-Member Exchange (LMX) and Organizational Citizenship Behaviors (OCB) among local governments’ employees working in Southern region of Malaysia. Multiple regression analysis from a data set of 222 respondents, after factor analysis, revealed that LMX-AffectRespect and LMX-Contribution have positive impact towards OCB while LMX-Loyalty was found to be insignificant. A moderate 54% of variance in OCB has been explained. This study has provided empirical insights in supporting social exchange theory that quality LMX relationship has the ability to invoke OCB readiness. Due to local governments constant interactions with the public, enhancement in dyadic relationship can help in reducing the level of complaints and towards improving the much needed operational efficiency.

Keywords

Details

Primary Language

English

Subjects

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Journal Section

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Authors

Rashidah Mohamad Ibrahim This is me

Mazuri Abd Ghani This is me

Noorul Hafizah Hashim This is me

Aziz Amin This is me

Publication Date

March 1, 2017

Submission Date

March 1, 2017

Acceptance Date

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Published in Issue

Year 2017 Volume: 7 Number: 1

APA
Ibrahim, R. M., Ghani, M. A., Hashim, N. H., & Amin, A. (2017). Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency. International Review of Management and Marketing, 7(1), 216-221. https://izlik.org/JA22AG67ST
AMA
1.Ibrahim RM, Ghani MA, Hashim NH, Amin A. Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency. IRMM. 2017;7(1):216-221. https://izlik.org/JA22AG67ST
Chicago
Ibrahim, Rashidah Mohamad, Mazuri Abd Ghani, Noorul Hafizah Hashim, and Aziz Amin. 2017. “Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency”. International Review of Management and Marketing 7 (1): 216-21. https://izlik.org/JA22AG67ST.
EndNote
Ibrahim RM, Ghani MA, Hashim NH, Amin A (March 1, 2017) Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency. International Review of Management and Marketing 7 1 216–221.
IEEE
[1]R. M. Ibrahim, M. A. Ghani, N. H. Hashim, and A. Amin, “Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency”, IRMM, vol. 7, no. 1, pp. 216–221, Mar. 2017, [Online]. Available: https://izlik.org/JA22AG67ST
ISNAD
Ibrahim, Rashidah Mohamad - Ghani, Mazuri Abd - Hashim, Noorul Hafizah - Amin, Aziz. “Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency”. International Review of Management and Marketing 7/1 (March 1, 2017): 216-221. https://izlik.org/JA22AG67ST.
JAMA
1.Ibrahim RM, Ghani MA, Hashim NH, Amin A. Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency. IRMM. 2017;7:216–221.
MLA
Ibrahim, Rashidah Mohamad, et al. “Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency”. International Review of Management and Marketing, vol. 7, no. 1, Mar. 2017, pp. 216-21, https://izlik.org/JA22AG67ST.
Vancouver
1.Rashidah Mohamad Ibrahim, Mazuri Abd Ghani, Noorul Hafizah Hashim, Aziz Amin. Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency. IRMM [Internet]. 2017 Mar. 1;7(1):216-21. Available from: https://izlik.org/JA22AG67ST