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Year 2017, Volume: 7 Issue: 2, 237 - 243, 01.06.2017

Mahdi Rezapour Mehraban Hadi Peykani

https://izlik.org/JA48WH59UC

Abstract

Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan

Year 2017, Volume: 7 Issue: 2, 237 - 243, 01.06.2017

Mahdi Rezapour Mehraban Hadi Peykani

https://izlik.org/JA48WH59UC

Abstract

The main objective of this study was to compare customer satisfaction with the quality of e-banking services among state, private and altered banks in Isfahan. In terms of purpose, this study is descriptive and this is a survey. The population of this research includes all clients of state, private and altered banks in Isfahan. Depending on the bank, the sampling method was available stratified sampling. In this study, a questionnaire was used to assess the variables. The results showed that there is a significant difference between the beauty of the website and privacy between state, private and altered banks and in all the variables, men scored more than women on average.

Keywords

Customer Satisfaction Service Quality State Banks Private Banks Altered Banks

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Details

Other ID JA47MR64JS
Authors

Mahdi Rezapour This is me

Mehraban Hadi Peykani This is me

Publication Date June 1, 2017
IZ https://izlik.org/JA48WH59UC
Published in Issue Year 2017 Volume: 7 Issue: 2

Cite

APA Rezapour, M., & Peykani, M. H. (2017). Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan. International Review of Management and Marketing, 7(2), 237-243. https://izlik.org/JA48WH59UC
AMA 1.Rezapour M, Peykani MH. Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan. IRMM. 2017;7(2):237-243. https://izlik.org/JA48WH59UC
Chicago Rezapour, Mahdi, and Mehraban Hadi Peykani. 2017. “Compare Customer Satisfaction With the Quality of E-Banking Services Among State, Private and Altered Banks in Isfahan”. International Review of Management and Marketing 7 (2): 237-43. https://izlik.org/JA48WH59UC.
EndNote Rezapour M, Peykani MH (June 1, 2017) Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan. International Review of Management and Marketing 7 2 237–243.
IEEE [1]M. Rezapour and M. H. Peykani, “Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan”, IRMM, vol. 7, no. 2, pp. 237–243, June 2017, [Online]. Available: https://izlik.org/JA48WH59UC
ISNAD Rezapour, Mahdi - Peykani, Mehraban Hadi. “Compare Customer Satisfaction With the Quality of E-Banking Services Among State, Private and Altered Banks in Isfahan”. International Review of Management and Marketing 7/2 (June 1, 2017): 237-243. https://izlik.org/JA48WH59UC.
JAMA 1.Rezapour M, Peykani MH. Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan. IRMM. 2017;7:237–243.
MLA Rezapour, Mahdi, and Mehraban Hadi Peykani. “Compare Customer Satisfaction With the Quality of E-Banking Services Among State, Private and Altered Banks in Isfahan”. International Review of Management and Marketing, vol. 7, no. 2, June 2017, pp. 237-43, https://izlik.org/JA48WH59UC.
Vancouver 1.Mahdi Rezapour, Mehraban Hadi Peykani. Compare Customer Satisfaction with the Quality of E-banking Services among State, Private and Altered Banks in Isfahan. IRMM [Internet]. 2017 Jun. 1;7(2):237-43. Available from: https://izlik.org/JA48WH59UC