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An Empirical Study of Automated Teller Machine Users in Oman

Year 2016, Volume: 6 Issue: 4, 904 - 908, 01.09.2016

Abstract

An Empirical Study of Automated Teller Machine Users in Oman

Year 2016, Volume: 6 Issue: 4, 904 - 908, 01.09.2016

Abstract

The Omani Banking sector is undergoing significant changes and growth. This study investigated the experiences of Bank Muscat and Bank Dhofar (hereafter BM and BD) customers with Automatic Teller Machines (ATMs) in the Dhofar region of Oman. Primary data was collected from by a random sample of 200 ATM users by means of a semi-structured questionnaire. The data were analyzed using descriptive statistics and t-test. The study found that most of the users were male in the age group of 36-45 having a government job or doing their own business. The study also revealed that the main problems faced by the ATM users are machine out of order, long queue and poor visibility of statement. As regards to the differences between the two banks the study found that significant difference in the mean customer satisfaction between customers of BM and BD for the factor ‘Machine out of order’. Management of these banks must take into account these factors while designing and implementing ATM based policy reforms.

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Details

Other ID JA93MJ97TE
Journal Section Research Article
Authors

Mohammed Ahmar Uddin This is me

Mohammed Abdul İmran Khan This is me

Shariq Mohammed This is me

Publication Date September 1, 2016
Published in Issue Year 2016 Volume: 6 Issue: 4

Cite

APA Uddin, M. A., Khan, M. A. İ., & Mohammed, S. (2016). An Empirical Study of Automated Teller Machine Users in Oman. International Review of Management and Marketing, 6(4), 904-908.
AMA Uddin MA, Khan MAİ, Mohammed S. An Empirical Study of Automated Teller Machine Users in Oman. IRMM. September 2016;6(4):904-908.
Chicago Uddin, Mohammed Ahmar, Mohammed Abdul İmran Khan, and Shariq Mohammed. “An Empirical Study of Automated Teller Machine Users in Oman”. International Review of Management and Marketing 6, no. 4 (September 2016): 904-8.
EndNote Uddin MA, Khan MAİ, Mohammed S (September 1, 2016) An Empirical Study of Automated Teller Machine Users in Oman. International Review of Management and Marketing 6 4 904–908.
IEEE M. A. Uddin, M. A. İ. Khan, and S. Mohammed, “An Empirical Study of Automated Teller Machine Users in Oman”, IRMM, vol. 6, no. 4, pp. 904–908, 2016.
ISNAD Uddin, Mohammed Ahmar et al. “An Empirical Study of Automated Teller Machine Users in Oman”. International Review of Management and Marketing 6/4 (September 2016), 904-908.
JAMA Uddin MA, Khan MAİ, Mohammed S. An Empirical Study of Automated Teller Machine Users in Oman. IRMM. 2016;6:904–908.
MLA Uddin, Mohammed Ahmar et al. “An Empirical Study of Automated Teller Machine Users in Oman”. International Review of Management and Marketing, vol. 6, no. 4, 2016, pp. 904-8.
Vancouver Uddin MA, Khan MAİ, Mohammed S. An Empirical Study of Automated Teller Machine Users in Oman. IRMM. 2016;6(4):904-8.