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İş Memnuniyeti ve Öğrenme Kapasitesinin Örgütsel Performans Üzerindeki Etkisi: Bankacılık Sektöründe Bir Uygulama

Year 2015, Volume: 17 Issue: 2, 92 - 108, 01.06.2015

Doç. Dr. Abdurrahim Emhan Fatih Cura Yard. Doç. Dr. Mustafa Zincirkıran

Abstract

Araştırma bankacılık sektöründeki çalışanların iş memnuniyetleri ve öğrenme kapasitelerinin, örgütsel performans üzerindeki etkilerinin ortaya konulması amacıyla yapılmıştır. Araştırma kapsamında ortaya konulan modeli test etmek amacıyla demografik değişkenler dışında 29 ifadeden oluşan bir anket kullanılmıştır. Araştırma Diyarbakır, Batman, Siirt ve Mardin’de faaliyet gösteren devlet ve özel bankalar ile katılım bankacılığı sektöründe çalışan toplamda 645 personele yönelik olarak yapılmıştır. Araştırma sonucunda öğrenme kapasitesi, iş tatmini ve performans arasında pozitif doğrusal bir ilişki tespit edilmiştir. Katılım bankası çalışanlarının örgütsel performans, öğrenme kapasitesi ve iş tatmini skorlarının devlet ve diğer özel bankalarda çalışan personele göre daha yüksek olduğu görülmüştür. Ayrıca bazı demografik değişkenlere göre çeşitli farklılıklar tespit edilmiştir.

Keywords

İş Memnuniyeti Öğrenme Kapasitesi Örgütsel Performans Bankacılık Sektörü

References

  • Ağırbaş, İ., Çelik, Y., & Büyükkayıkçı, H. (2005), Motivasyon Araçları ve İş Tatmini: Sosyal Sigortalar Kurumu Başkanlığı Hastane Başhekim Yardımcıları Üzerinde Bir Araştırma, Hacettepe Sağlık İdaresi Dergisi, 8(3), ss. 326-350.
  • Ataklı, A. (1999), Öğretmenlerde stres ve iş memnuniyeti. Çağdaş Eğitim Dergisi, 256, ss.7-13.
  • Avci, N., & Küçükusta, D. (2009), Konaklama İşletmelerinde Örgütsel Öğrenme, Örgütsel Bağlılık ve İşten Ayrılma Eğilimi Arasındaki İlişki. Anatolia, 20(1).
  • Bakiev, E. (2011), Determinants of Interpersonal Trust, Organizational Commitment for Performance within Kyrgyz National Police, University of Central Florida, Orlando (unpublished dissertation).
  • Başbuğ, G. (2010), Duygusal Emeğin İş Memnuniyetine Etkisi: Çağrı Merkezi Çalışanlarına Yönelik Bir Çalışma. Sosyal Siyaset Konferansları Dergisi, (58), ss.253-274.
  • Brief, A.P. (1998), Attitudes in and around Organizations, Sage, Thousands Oaks, CA.
  • Brown, J. S. and P. Duguid. (1991), Organizational Learning and Communities-of-Practice: Toward a Unified View Of Working, Learning, and Innovation, Organization Science, 2: pp.40–57.
  • Chiva, R. ve Alegre J. (2009), Organizational Learning Capacity and Job Satisfaction: An Empirical Assessment in the Ceramic Tile Industry, British Journal of Management. 20, pp.323-340.
  • Cordero, R., (1990), The Measurement of Innovation Performance in Firm: An Overview, Research Policy. 19(2): pp.185-192.
  • Crossman, M., H. Lane and R. White (1999), An Organizational Learning Framework: From Intuition to Institution, Academy of Management Review, Vol. 24, No.3 pp.522–537.
  • Crossman, A. and Abou-Zaki, B. (2003), Job Satisfaction and Employee Performance of Labanese Banking Staff, Journal of Managerial Psychology, 18(4), pp.368-376
  • Dinç, A., & Ceylan, A. (2008), Kaçak Elektrik Kullanımıyla İlgili İdare Çalışanı Tutumunun Örgütsel Adalet ve İş Memnuniyeti ile İlişkisi, Çalışma Gruplarına Göre Farklılıklar, Çukurova Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 9(2), ss.13-29.
  • Dodgson, M. (1993), Organizational Learning: A Review of Some Literatures, Organizational Studies, SAGE Publication, London UK, Vol.14, No.3, pp.375-394.
  • Erdogan, İ. (1996), İşletme Yönetiminde Örgütsel Davranış, Aviol Yayın, İstanbul.
  • Garver, C.R. (1996), Organizational Learning Climate, Self-Directed Learner Characteristics, and Job Performance Among the Police Officers, Unpublished doctorial dissertation. The Pennsylvania State University.
  • Garvin, David A. (1993), Building a Learning Organization, Harvard Business Review 74, no. 4 (July 1993) p.78.
  • Glisson, C. ve Durick M. (1988), Predictors of Job Satisfaction and Organizational Commitment in Human Service Organizations, Administrative Science Quarterly. 33(1), pp. 61-81.
  • Gürbüz, S., & Yüksel, M. (2011), Çalışma Ortamında Duygusal Zekâ: İş Performansı, İş Tatmini, Örgütsel Vatandaşlık Davranışı Ve Bazı Demografik Özelliklerle İlişkisi, Doğuş Üniversitesi Dergisi, 9(2), ss.174-190.
  • Hackman, J.R.ve Oldham G.R. (1976), Motivation through the Design of Work: Test of a Theory, Organizational Behaviour and Human Performance, 16, pp.250-279.
  • Hendry, C. (1996), Understanding and creating while organizational change through learning theory. Human Relations. 49(5), pp.621-641
  • Herzberg, F., Mausner B., ve Snyderman B.B. (1959), The Motivation to Work, John Wiley, New York.
  • Huber, G. P. (1991), Organization Science, Vol. 2, No. 1, Special Issue: Organizational Learning: Papers in Honor of (and by) James G. March. (1991), pp.88-115.
  • Jashapara, A.(1993), The competitive learning organization: a quest for the holly grail. Management Decision 31(8) pp.52-62.
  • Jerez-Gomez, P., J. Cespedes-Lorente ve R. Valle-Cabrera. (2005), Organizational Learning And Compensation Strategies: Evidence From The Spanish Chemical Industry, Human Resource Management, 44, pp.279–299.
  • Kaya, M. D., Güzel, D., & Çubukçu, B. (2011), Ilıca Şeker Fabrikası Çalışanlarının İş Memnuniyeti, Ergonomik Çalışma Koşulları Ve İş Stresi Yönünden İncelenmesi. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 25(2), ss.51-60.
  • Khandekar, A. and Sharma, A. (2006), Organizational learning and performance: understanding Indian scenario in present global context. Education and Training. 48 (8/9), pp.682-692.
  • Kim, S. (2005), Individual-Level Factors And Organizational Performance In Government Organizations, Journal of Public Administration Research and Theory, 15(2), pp.245-261.
  • Kula, S. (2011), Occupational Stress and Work-Related Wellbeing of Turkish National Police (TNP) Members, University of Central Florida, Orlando (unpublished dissertation).
  • Locke, E.A. (1976), The Nature and Causes of Job Satisfaction, in Dunnette, M.D. (Ed.), Handbook of Industrial and Organizational Psychology, Rand McNally, Chicago, IL.
  • Lofquist, L.H. and Dawis, R.V. (1969), Adjustment to Work: A Psychological View of Man’s Problems in a Work-oriented Society, Appleton-Century-Crofts, New York, NY.
  • Leslie, B., Aring, M. and Brand, B. (1998), Informal Learning: The New Frontier Of Employee and Organizational Development, Economic Development Review, Vol. 15 No. 4, pp.12-18.
  • Lebas, M.(1995), Performance Measurement and Performance Management, International Journal of Production Economics, Vol:41, No:9, 1995, pp.23-35.
  • Luthans, Fred. (2012), Organizational Behavior An Evidence Based Approach, McGraw Hill Irwin, Newyork
  • McNeese-Smith, D.K. (1997), The Influence of Manager Behaviour on Nurses’ Job Satisfaction, Productivity and Commitment. Journal of Nursing Administration. 27, pp.47-55
  • Mete M., Tiftik H., Zincirkıran M. (2014), Study on Job Satisfaction and Organizational Commitment in Terms of Certain Demographical Variables: A Research for Bank Managers. International Journal of Management, IT and Engineering, 4(5), pp. 311-327.
  • Naktiyok, A. (2010), Motivasyonel Değerler ve İş Tatmini: Yöneticiler Üzerinde Bir Uygulama. İktisadi ve İdari Bilimler Dergisi/Journal of Economics and Administrative Sciences,16(3-4)
  • Nyhan, R. C. (2000), Changing the Paradigm-Trust and Its Role in Public Sector Organizations, American Review of Public Administration. 30(1), pp. 87-109.
  • Özer, G., & Günlük, M. (2010), Örgütsel Adaletin Muhasebecilerin İş Memnuniyeti ve İşten Ayrılma Eğilimine Etkisi, University of Gaziantep Journal of Social Sciences, 9(2).
  • Pedler, M., J. Burgoyne and Boydell T. (1997), The Learning Company: A Strategy for Sustainable Development, McGraw-Hill.
  • Politis, J.D. (2005), Self-Leadership Behavioural-Focused Strategies and Team Performance: The Mediating İnfluence of Job Satisfaction. Leadership and Organization Journal, 27(3), pp. 203-216.
  • Popovich, M. G., & Brizius, J. A. (1998), Creating High-Performance Government Organizations: A Practical Guide for Public Managers (1st ed.). San Francisco, CA: Jossey-Bass.
  • Popper, M. and Lipshitz, R. (1999), Organizational Learning Mechanisms, Culture, and Feasibility, Essential Readings in Management Learning, pp. 38-52.
  • Power, J. and Waddell, D. (2004), The Link Between Self-Managed Work Teams And Learning Organizations Using Performance Indicators. The Learning Organization. 11(2/3), pp.244-259.
  • Rolstadas, A. (1998), Enterprise Performance Measurement, International Journal of Operations &Production Management 18(9/10), pp. 989-999.
  • Rowden, R.W. and Conine Jr. (2005), The impact of Workplace Learning on Job Satisfaction in Small US Commercial Banks, Journal of Workplace Learning, 17(4), pp.215-230.
  • Sahin, I. (2010), Organizational Social Capital and Perceived Performance of Drug Law Enforcement Departments: A Case Study in Turkey, University of Central Florida, Orlando, FL (unpublished dissertation).
  • Spector, P.E. (1997), Job Satisfaction: Application, Assessment, Causes and Consequences. United Kingdom. Sage Publications.
  • Spector, P. E. (1985), Measurement of Human Service Staff Satisfaction: Development of the Job Satisfaction Survey, American Journal of Community Psychology, 13(6), pp.693-713.
  • Suliman, A.M.T. and Iles, P. (2000) Is Continuance Commitment Beneficial to Organizations? Commitment-Performance Relationship: A New Look. Journal of Managerial Psychology, 15(5), pp.407-426.
  • Taşlıyan, M. (2007), Turizm ve Seyahat Sektöründe Çalışanların İş Tatmini ile Müşterilerin Memnuniyeti Arasındaki İlişki: Kahramanmaraş’ta Bir Alan Çalışması. Selçuk Üniversitesi Karaman İİBF Dergisi, 12(9), ss.185-194.
  • Üngüren, E., Doğan, H., Özmen, M., & Tekin, Ö. A. (2010), Otel Çalışanlarının Tükenmişlik ve İş tatmin Düzeyleri İlişkisi, Journal of Yasar University, 17(5), ss. 2922-2937.
  • Watkins, K. E., & Marsick, V. J. (1996), In action: Creating the learning organization. Alexandria, VA: American Society for Training and Development.
  • Wu, F. and Cavusgil, S.T. (2006). Organizational Learning and Joint Value Creation in Interfirm Relationships, Journal of Business Research. 59, pp.81-89.
  • Yaşan, A., Eşsizoğlu, A., Yalçın, M., & Özkan, M. (2008), Bir Üniversite Hastanesinde Çalışan Araştırma Görevlilerinde ş Memnuniyeti, Anksiyete Düzeyi ve lişkili Etmenler. Dicle Tıp Dergisi, Cilt 35, Sayı 4
  • Yüksel, İ. (2011), İletişimin İş Tatmini Üzerindeki Etkileri: Bir İşletmede Yapılan Görgül Çalışma. Doğuş Üniversitesi Dergisi, 6(2), ss.291-306.

Year 2015, Volume: 17 Issue: 2, 92 - 108, 01.06.2015

Doç. Dr. Abdurrahim Emhan Fatih Cura Yard. Doç. Dr. Mustafa Zincirkıran

Abstract

This paper is carried out on job satisfaction of employees in the banking sector and the learning capacity, in order to reveal their impact on organizational performance. A questionnaire consisting of 29 expressions was used in order to test the research model introduced in the context out of demographic variables. The survey was delivered to total of 645 banking employees’ staffs that are working in government, private and interest-free in Diyarbakır, Batman Siirt and Mardin. In conclusion, a positive linear relationship between learning capacity, job satisfaction and performance have been identified. In addition interest-free banking employees reported more scores on Organizational Performance, Learning Capacity and Job satisfaction than government and private sector banking employee. Further, several differences have been identified according to some demographic variables.

Keywords

Job Satisfaction Capacity of Learning Organizational Performance Banking Sector

References

  • Ağırbaş, İ., Çelik, Y., & Büyükkayıkçı, H. (2005), Motivasyon Araçları ve İş Tatmini: Sosyal Sigortalar Kurumu Başkanlığı Hastane Başhekim Yardımcıları Üzerinde Bir Araştırma, Hacettepe Sağlık İdaresi Dergisi, 8(3), ss. 326-350.
  • Ataklı, A. (1999), Öğretmenlerde stres ve iş memnuniyeti. Çağdaş Eğitim Dergisi, 256, ss.7-13.
  • Avci, N., & Küçükusta, D. (2009), Konaklama İşletmelerinde Örgütsel Öğrenme, Örgütsel Bağlılık ve İşten Ayrılma Eğilimi Arasındaki İlişki. Anatolia, 20(1).
  • Bakiev, E. (2011), Determinants of Interpersonal Trust, Organizational Commitment for Performance within Kyrgyz National Police, University of Central Florida, Orlando (unpublished dissertation).
  • Başbuğ, G. (2010), Duygusal Emeğin İş Memnuniyetine Etkisi: Çağrı Merkezi Çalışanlarına Yönelik Bir Çalışma. Sosyal Siyaset Konferansları Dergisi, (58), ss.253-274.
  • Brief, A.P. (1998), Attitudes in and around Organizations, Sage, Thousands Oaks, CA.
  • Brown, J. S. and P. Duguid. (1991), Organizational Learning and Communities-of-Practice: Toward a Unified View Of Working, Learning, and Innovation, Organization Science, 2: pp.40–57.
  • Chiva, R. ve Alegre J. (2009), Organizational Learning Capacity and Job Satisfaction: An Empirical Assessment in the Ceramic Tile Industry, British Journal of Management. 20, pp.323-340.
  • Cordero, R., (1990), The Measurement of Innovation Performance in Firm: An Overview, Research Policy. 19(2): pp.185-192.
  • Crossman, M., H. Lane and R. White (1999), An Organizational Learning Framework: From Intuition to Institution, Academy of Management Review, Vol. 24, No.3 pp.522–537.
  • Crossman, A. and Abou-Zaki, B. (2003), Job Satisfaction and Employee Performance of Labanese Banking Staff, Journal of Managerial Psychology, 18(4), pp.368-376
  • Dinç, A., & Ceylan, A. (2008), Kaçak Elektrik Kullanımıyla İlgili İdare Çalışanı Tutumunun Örgütsel Adalet ve İş Memnuniyeti ile İlişkisi, Çalışma Gruplarına Göre Farklılıklar, Çukurova Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 9(2), ss.13-29.
  • Dodgson, M. (1993), Organizational Learning: A Review of Some Literatures, Organizational Studies, SAGE Publication, London UK, Vol.14, No.3, pp.375-394.
  • Erdogan, İ. (1996), İşletme Yönetiminde Örgütsel Davranış, Aviol Yayın, İstanbul.
  • Garver, C.R. (1996), Organizational Learning Climate, Self-Directed Learner Characteristics, and Job Performance Among the Police Officers, Unpublished doctorial dissertation. The Pennsylvania State University.
  • Garvin, David A. (1993), Building a Learning Organization, Harvard Business Review 74, no. 4 (July 1993) p.78.
  • Glisson, C. ve Durick M. (1988), Predictors of Job Satisfaction and Organizational Commitment in Human Service Organizations, Administrative Science Quarterly. 33(1), pp. 61-81.
  • Gürbüz, S., & Yüksel, M. (2011), Çalışma Ortamında Duygusal Zekâ: İş Performansı, İş Tatmini, Örgütsel Vatandaşlık Davranışı Ve Bazı Demografik Özelliklerle İlişkisi, Doğuş Üniversitesi Dergisi, 9(2), ss.174-190.
  • Hackman, J.R.ve Oldham G.R. (1976), Motivation through the Design of Work: Test of a Theory, Organizational Behaviour and Human Performance, 16, pp.250-279.
  • Hendry, C. (1996), Understanding and creating while organizational change through learning theory. Human Relations. 49(5), pp.621-641
  • Herzberg, F., Mausner B., ve Snyderman B.B. (1959), The Motivation to Work, John Wiley, New York.
  • Huber, G. P. (1991), Organization Science, Vol. 2, No. 1, Special Issue: Organizational Learning: Papers in Honor of (and by) James G. March. (1991), pp.88-115.
  • Jashapara, A.(1993), The competitive learning organization: a quest for the holly grail. Management Decision 31(8) pp.52-62.
  • Jerez-Gomez, P., J. Cespedes-Lorente ve R. Valle-Cabrera. (2005), Organizational Learning And Compensation Strategies: Evidence From The Spanish Chemical Industry, Human Resource Management, 44, pp.279–299.
  • Kaya, M. D., Güzel, D., & Çubukçu, B. (2011), Ilıca Şeker Fabrikası Çalışanlarının İş Memnuniyeti, Ergonomik Çalışma Koşulları Ve İş Stresi Yönünden İncelenmesi. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 25(2), ss.51-60.
  • Khandekar, A. and Sharma, A. (2006), Organizational learning and performance: understanding Indian scenario in present global context. Education and Training. 48 (8/9), pp.682-692.
  • Kim, S. (2005), Individual-Level Factors And Organizational Performance In Government Organizations, Journal of Public Administration Research and Theory, 15(2), pp.245-261.
  • Kula, S. (2011), Occupational Stress and Work-Related Wellbeing of Turkish National Police (TNP) Members, University of Central Florida, Orlando (unpublished dissertation).
  • Locke, E.A. (1976), The Nature and Causes of Job Satisfaction, in Dunnette, M.D. (Ed.), Handbook of Industrial and Organizational Psychology, Rand McNally, Chicago, IL.
  • Lofquist, L.H. and Dawis, R.V. (1969), Adjustment to Work: A Psychological View of Man’s Problems in a Work-oriented Society, Appleton-Century-Crofts, New York, NY.
  • Leslie, B., Aring, M. and Brand, B. (1998), Informal Learning: The New Frontier Of Employee and Organizational Development, Economic Development Review, Vol. 15 No. 4, pp.12-18.
  • Lebas, M.(1995), Performance Measurement and Performance Management, International Journal of Production Economics, Vol:41, No:9, 1995, pp.23-35.
  • Luthans, Fred. (2012), Organizational Behavior An Evidence Based Approach, McGraw Hill Irwin, Newyork
  • McNeese-Smith, D.K. (1997), The Influence of Manager Behaviour on Nurses’ Job Satisfaction, Productivity and Commitment. Journal of Nursing Administration. 27, pp.47-55
  • Mete M., Tiftik H., Zincirkıran M. (2014), Study on Job Satisfaction and Organizational Commitment in Terms of Certain Demographical Variables: A Research for Bank Managers. International Journal of Management, IT and Engineering, 4(5), pp. 311-327.
  • Naktiyok, A. (2010), Motivasyonel Değerler ve İş Tatmini: Yöneticiler Üzerinde Bir Uygulama. İktisadi ve İdari Bilimler Dergisi/Journal of Economics and Administrative Sciences,16(3-4)
  • Nyhan, R. C. (2000), Changing the Paradigm-Trust and Its Role in Public Sector Organizations, American Review of Public Administration. 30(1), pp. 87-109.
  • Özer, G., & Günlük, M. (2010), Örgütsel Adaletin Muhasebecilerin İş Memnuniyeti ve İşten Ayrılma Eğilimine Etkisi, University of Gaziantep Journal of Social Sciences, 9(2).
  • Pedler, M., J. Burgoyne and Boydell T. (1997), The Learning Company: A Strategy for Sustainable Development, McGraw-Hill.
  • Politis, J.D. (2005), Self-Leadership Behavioural-Focused Strategies and Team Performance: The Mediating İnfluence of Job Satisfaction. Leadership and Organization Journal, 27(3), pp. 203-216.
  • Popovich, M. G., & Brizius, J. A. (1998), Creating High-Performance Government Organizations: A Practical Guide for Public Managers (1st ed.). San Francisco, CA: Jossey-Bass.
  • Popper, M. and Lipshitz, R. (1999), Organizational Learning Mechanisms, Culture, and Feasibility, Essential Readings in Management Learning, pp. 38-52.
  • Power, J. and Waddell, D. (2004), The Link Between Self-Managed Work Teams And Learning Organizations Using Performance Indicators. The Learning Organization. 11(2/3), pp.244-259.
  • Rolstadas, A. (1998), Enterprise Performance Measurement, International Journal of Operations &Production Management 18(9/10), pp. 989-999.
  • Rowden, R.W. and Conine Jr. (2005), The impact of Workplace Learning on Job Satisfaction in Small US Commercial Banks, Journal of Workplace Learning, 17(4), pp.215-230.
  • Sahin, I. (2010), Organizational Social Capital and Perceived Performance of Drug Law Enforcement Departments: A Case Study in Turkey, University of Central Florida, Orlando, FL (unpublished dissertation).
  • Spector, P.E. (1997), Job Satisfaction: Application, Assessment, Causes and Consequences. United Kingdom. Sage Publications.
  • Spector, P. E. (1985), Measurement of Human Service Staff Satisfaction: Development of the Job Satisfaction Survey, American Journal of Community Psychology, 13(6), pp.693-713.
  • Suliman, A.M.T. and Iles, P. (2000) Is Continuance Commitment Beneficial to Organizations? Commitment-Performance Relationship: A New Look. Journal of Managerial Psychology, 15(5), pp.407-426.
  • Taşlıyan, M. (2007), Turizm ve Seyahat Sektöründe Çalışanların İş Tatmini ile Müşterilerin Memnuniyeti Arasındaki İlişki: Kahramanmaraş’ta Bir Alan Çalışması. Selçuk Üniversitesi Karaman İİBF Dergisi, 12(9), ss.185-194.
  • Üngüren, E., Doğan, H., Özmen, M., & Tekin, Ö. A. (2010), Otel Çalışanlarının Tükenmişlik ve İş tatmin Düzeyleri İlişkisi, Journal of Yasar University, 17(5), ss. 2922-2937.
  • Watkins, K. E., & Marsick, V. J. (1996), In action: Creating the learning organization. Alexandria, VA: American Society for Training and Development.
  • Wu, F. and Cavusgil, S.T. (2006). Organizational Learning and Joint Value Creation in Interfirm Relationships, Journal of Business Research. 59, pp.81-89.
  • Yaşan, A., Eşsizoğlu, A., Yalçın, M., & Özkan, M. (2008), Bir Üniversite Hastanesinde Çalışan Araştırma Görevlilerinde ş Memnuniyeti, Anksiyete Düzeyi ve lişkili Etmenler. Dicle Tıp Dergisi, Cilt 35, Sayı 4
  • Yüksel, İ. (2011), İletişimin İş Tatmini Üzerindeki Etkileri: Bir İşletmede Yapılan Görgül Çalışma. Doğuş Üniversitesi Dergisi, 6(2), ss.291-306.
There are 55 citations in total.

Details

Other ID JA22UT84GA
Journal Section Articles
Authors

Doç. Dr. Abdurrahim Emhan This is me

Fatih Cura This is me

Yard. Doç. Dr. Mustafa Zincirkıran This is me

Publication Date June 1, 2015
Published in Issue Year 2015 Volume: 17 Issue: 2

Cite

APA Emhan, D. D. A., Cura, F., & Zincirkıran, Y. D. D. M. (2015). İş Memnuniyeti ve Öğrenme Kapasitesinin Örgütsel Performans Üzerindeki Etkisi: Bankacılık Sektöründe Bir Uygulama. ISGUC The Journal of Industrial Relations and Human Resources, 17(2), 92-108.
AMA Emhan DDA, Cura F, Zincirkıran YDDM. İş Memnuniyeti ve Öğrenme Kapasitesinin Örgütsel Performans Üzerindeki Etkisi: Bankacılık Sektöründe Bir Uygulama. isguc. June 2015;17(2):92-108.
Chicago Emhan, Doç. Dr. Abdurrahim, Fatih Cura, and Yard. Doç. Dr. Mustafa Zincirkıran. “İş Memnuniyeti Ve Öğrenme Kapasitesinin Örgütsel Performans Üzerindeki Etkisi: Bankacılık Sektöründe Bir Uygulama”. ISGUC The Journal of Industrial Relations and Human Resources 17, no. 2 (June 2015): 92-108.
EndNote Emhan DDA, Cura F, Zincirkıran YDDM (June 1, 2015) İş Memnuniyeti ve Öğrenme Kapasitesinin Örgütsel Performans Üzerindeki Etkisi: Bankacılık Sektöründe Bir Uygulama. ISGUC The Journal of Industrial Relations and Human Resources 17 2 92–108.
IEEE D. D. A. Emhan, F. Cura, and Y. D. D. M. Zincirkıran, “İş Memnuniyeti ve Öğrenme Kapasitesinin Örgütsel Performans Üzerindeki Etkisi: Bankacılık Sektöründe Bir Uygulama”, isguc, vol. 17, no. 2, pp. 92–108, 2015.
ISNAD Emhan, Doç. Dr. Abdurrahim et al. “İş Memnuniyeti Ve Öğrenme Kapasitesinin Örgütsel Performans Üzerindeki Etkisi: Bankacılık Sektöründe Bir Uygulama”. ISGUC The Journal of Industrial Relations and Human Resources 17/2 (June 2015), 92-108.
JAMA Emhan DDA, Cura F, Zincirkıran YDDM. İş Memnuniyeti ve Öğrenme Kapasitesinin Örgütsel Performans Üzerindeki Etkisi: Bankacılık Sektöründe Bir Uygulama. isguc. 2015;17:92–108.
MLA Emhan, Doç. Dr. Abdurrahim et al. “İş Memnuniyeti Ve Öğrenme Kapasitesinin Örgütsel Performans Üzerindeki Etkisi: Bankacılık Sektöründe Bir Uygulama”. ISGUC The Journal of Industrial Relations and Human Resources, vol. 17, no. 2, 2015, pp. 92-108.
Vancouver Emhan DDA, Cura F, Zincirkıran YDDM. İş Memnuniyeti ve Öğrenme Kapasitesinin Örgütsel Performans Üzerindeki Etkisi: Bankacılık Sektöründe Bir Uygulama. isguc. 2015;17(2):92-108.