The Role of Supervisor Support in Relationship between Emotional Labour and Job Satisfaction and Burnout

Year 2015, Volume: 17 Issue: 4, 85 - 112, 01.12.2015

Assoc. Prof. Dr.füsun Bulutlar Dr. Z. Nil Başkaya

Abstract

In this study supervisory support’s moderating effect on the relationship between emotional labour, job satisfaction and burnout has been explored. For this purpose questionnaires were distributed in 12 universities of which six were public and six private universities. Out of initially distributed 400 surveys, 310 were returned, yielding a return rate of 77%. Descriptive factor analysis of Emotional Labour scale yielded three factors which were named as; acting, suppression and deep acting. The analysis indicated that acting and burnout were positively related, however, after its interaction with supervisor support, acting dimension of emotional labour became negatively related to burnout. Similarly, at the initial stage, suppression and burnout were positively related but after its interaction with supervisor support, suppression became negatively related to burnout, too. Additionally, deep acting and burnout were negatively related initially, and after interaction with supervisory support, deep acting’s negative effect on burnout was observed to increase. The relationship between the dimensions of emotional labour and job satisfaction were as follows; acting and job satisfaction became positively related after its interacting with supervisor support though initially there was no significant relation. The same effect was observed in suppression and job satisfaction relationship. Deep acting and satisfaction were observed to have a positive relationship, and this positive effect increased after interacting with support.

Keywords

Emotional Labour, Supervisor Support, Job satisfaction, Burnout

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