Expectations from Personal mHealth Apps through Kano's Model

Abstract

The main purpose of this study is to contribute to the development of mHealth apps more effectively with the Kano model, which better defines user expectations and measures the effects of these expectations for satisfaction. Assessing users’ expectations from mHealth apps is crucial. The Kano model is an efficient method in categorizing users’ expectations and guiding mHealth apps designers. Moreover, Kano model allows mHealth apps designers to classify their design requirements, depending on the value they deliver to their users, and to recognize when some design requirements/characteristics are redundant. In this way, designers and developers can avoid wasting valuable time, money and energy. In the research part of this study, the Kano model was applied in the elicitation of design characteristics for mHealth Apps. The findings of this descriptive research, which encompasses 317 students attending Pamukkale University, Denizli, Turkey are presented in detail. In the light of the Kano analysis, one-dimensional, attractive and indifferent attributes for mHealth apps design characteristics were identified.

Keywords

• Health industry,mHealth apps,Kano Model

Kişisel mSağlık uygulamalarından Kano Modeli ile beklentilerin belirlenmesi

Abstract

Bu çalışmanın temel amacı, kullanıcı beklentilerini daha iyi tanımlayan ve bu beklentilerin kullanıcı memnuniyeti üzerindeki etkilerini ölçümleyen Kano modeli ile mSağlık uygulamalarının daha etkin bir şekilde geliştirilmesine katkıda bulunmaktır. Kullanıcıların mSağlık uygulamalarından beklentilerinin değerlendirilmesi önemlidir. Kano modeli, kullanıcıların mSağlık uygulamalarından beklentilerini gruplandıran ve mSağlık uygulama tasarımcılarına yol gösteren etkin bir yöntemdir. Bunun yansıra Kano modeli, mSağlık uygulama tasarımcılarının kullanıcılarına sundukları değere bağlı olarak tasarımın teknik gereksinimlerini sınıflandırması ve tasarımda dikkate alınmaması gereken gereksinmelerin / özelliklerin tanımlanmasına imkan verir. Bu model sayesinde tasarımcılar ve geliştiriciler değerli zaman, para ve enerji israfını önleyebilirler. Bu çalışmanın araştırma bölümünde, mSağlık uygulamaları tasarım özelliklerinin ortaya çıkarılmasında Kano modeli kullanılmıştır. Pamukkale Üniversitesi'nde (Denizli-Türkiye) öğrenimlerine devam eden 317 öğrenciyi kapsayan bu tanımlayıcı araştırmanın bulguları detaylı olarak sunulmuştur. Kano analizinin ışığında, mSağlık uygulamaları tasarımı için beklenen, heyecan verici ve fark yaratmayan tasarım özellikleri belirlenmiştir.

Keywords

• Sağlık sektörü,mHealth uygulamaları,Kano model

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