Expectations from Personal mHealth Apps through Kano's Model

Year 2018, Volume: 9 Issue: 2, 35 - 48, 27.12.2018

Süleyman Barutçu , Süleyman Barutçu , Elif Barutçu

https://doi.org/10.34231/iuyd.478057

Cited By: 1

Abstract

The
main purpose of this study is to contribute to the development of mHealth apps
more effectively with the Kano model, which better defines user expectations
and measures the effects of these expectations for satisfaction. Assessing
users’ expectations from mHealth apps is crucial. The Kano model is an
efficient method in categorizing users’ expectations and guiding mHealth apps
designers. Moreover, Kano model allows mHealth apps designers to classify their
design requirements, depending on the value they deliver to their users, and to
recognize when some design requirements/characteristics are redundant. In this
way, designers and developers can avoid wasting valuable time, money and
energy. In the research part of this study, the Kano model was applied in the
elicitation of design characteristics for mHealth Apps. The findings of this
descriptive research, which encompasses 317 students attending Pamukkale
University, Denizli, Turkey are presented in detail. In the light of the Kano
analysis, one-dimensional, attractive and indifferent attributes for mHealth
apps design characteristics were identified.

Keywords

Health industry, mHealth apps, Kano Model

Kişisel mSağlık uygulamalarından Kano Modeli ile beklentilerin belirlenmesi

Abstract

Bu çalışmanın temel amacı,
kullanıcı beklentilerini daha iyi tanımlayan ve bu beklentilerin kullanıcı
memnuniyeti üzerindeki etkilerini ölçümleyen Kano modeli ile mSağlık
uygulamalarının daha etkin bir şekilde geliştirilmesine katkıda bulunmaktır.
Kullanıcıların mSağlık uygulamalarından beklentilerinin değerlendirilmesi
önemlidir. Kano modeli, kullanıcıların mSağlık uygulamalarından beklentilerini
gruplandıran ve mSağlık uygulama tasarımcılarına yol gösteren etkin bir
yöntemdir. Bunun yansıra Kano modeli, mSağlık uygulama tasarımcılarının
kullanıcılarına sundukları değere bağlı olarak tasarımın teknik
gereksinimlerini sınıflandırması ve tasarımda dikkate alınmaması gereken
gereksinmelerin / özelliklerin tanımlanmasına imkan verir. Bu model sayesinde
tasarımcılar ve geliştiriciler değerli zaman, para ve enerji israfını
önleyebilirler. Bu çalışmanın araştırma bölümünde, mSağlık uygulamaları tasarım
özelliklerinin ortaya çıkarılmasında Kano modeli kullanılmıştır. Pamukkale
Üniversitesi'nde (Denizli-Türkiye) öğrenimlerine devam eden 317 öğrenciyi
kapsayan bu tanımlayıcı araştırmanın bulguları detaylı olarak sunulmuştur. Kano
analizinin ışığında, mSağlık uygulamaları tasarımı için beklenen, heyecan
verici ve fark yaratmayan tasarım özellikleri belirlenmiştir.

Keywords

Sağlık sektörü, mHealth uygulamaları, Kano model

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