THE MEDIATION ROLE OF BURNOUT IN THE EFFECT OF WORKPLACE BULLYING ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Abstract

Bullying, which is an important problem, is a situation that is frequently encountered in workplaces as well as in all of life and a solution is sought. The purpose of the study is to investigate the effects of workplace bullying on organizational citizenship behavior and to determine the mediating role of burnout. With the survey form prepared in line with the purpose of the research, analyzes were carried out with 451 data obtained by convenience sampling method from a large-scale enterprise operating in Kayseri. Frequency analysis, reliability analysis, confirmatory factor analysis and path analysis within the framework of structural equation model were used in the analysis. While workplace bullying had a significant effect on organizational citizenship behavior before the burnout variable was added to the model (β = -0.567, p = 0.000); When the burnout variable was included in the analysis, the effect of workplace bullying on organizational citizenship behavior decreased to β = -0.436. This result shows that burnout plays a mediating role in the effect of workplace bullying on organizational citizenship behavior.

Keywords

• Workplace Bullying
• Burnout
• Organizational Citizenship Behavior

İşyerinde Zorbaliğin Örgütsel Vatandaşlik Davranişina Etkisinde Mesleki Tükenmişliğin Aracilik Rolü

Öz

Önemli bir problem olan zorbalık, hayatın bütününde olduğu gibi işyerlerinde de sıklıkla karşılaşılan ve çözüm aranan bir durumdur. Çalışmanın amacı, İşyeri zorbalığının örgütsel vatandaşlık davranışına etkilerinin araştırılması ile mesleki tükenmişliğin aracılık rolünün belirlenmesidir. Araştırmanın amacı doğrultusunda hazırlanan anket formu ile Kayseri’de faaliyet göstermekte olan büyük ölçekli bir işletmeden kolayda örnekleme yöntemi ile elde edilen 451 veri ile analizler gerçekleştirilmiştir. Analizlerin yapılmasında frekans analizi, güvenilirlik analizi, doğrulayıcı faktör analizi ve yapısal eşitlik modeli çerçevesinde yol analizinden faydalanılmıştır. Tükenmişlik değişkeni modele eklenmeden önce işyerinde zorbalığın örgütsel vatandaşlık davranışı üzerinde anlamlı bir etkiye sahip iken (β = -0,567, p = 0,000); tükenmişlik değişkeni analize dahil edildiğinde işyerinde zorbalığın örgütsel vatandaşlık davranışı üzerindeki etkisi β = -0,436’ya düşmüştür. Bu sonuç işyerinde zorbalığın örgütsel vatandaşlık davranışı üzerindeki etkisinde tükenmişliğin aracı rol oynadığı sonucunu göstermektedir.

Anahtar Kelimeler

• İşyeri Zorbalığı
• Tükenmişlik
• Örgütsel Vatandaşlık Davranışı

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