Organizational Trust and Its Impact on Employees’ Voluntary Contributions: A Study on Organizational Citizenship Behavior

Year 2025, Volume: 9 Issue: 1, 86 - 130, 30.06.2025

Gökhan Özdemir , Ozan Büyükyılmaz

https://doi.org/10.7596/jebm.1714289

Abstract

In modern work life, employees’ voluntary contributions are critical for organizational effectiveness and sustainable success. This study examines the impact of organizational trust (trust in the organization, managers, and coworkers) on organizational citizenship behavior within the context of the Turkish public sector, specifically among the administrative staff of Karabük University. Data were collected through face-to-face surveys from 234 administrative staff at Karabük University. Organizational trust was measured in three dimensions (trust in the organization, trust in managers, and trust in coworkers), while organizational citizenship behavior was assessed across five dimensions (altruism, conscientiousness, courtesy, sportsmanship, and civic virtue). Path analysis results within the framework of structural equation modeling revealed that trust in coworkers has a strong and significant effect on all dimensions of organizational citizenship behavior. Trust in the organization positively influences altruism, courtesy, and civic virtue, while trust in managers supports conscientiousness, courtesy, and sportsmanship. The findings highlight that trust in coworkers plays a pivotal role in promoting organizational citizenship behavior within the collectivist cultural structure of the Turkish public sector, with social exchange processes shaping voluntary behaviors. This research underscores the potential of a trust-based organizational culture to enhance organizational efficiency through organizational citizenship behavior and offers practical recommendations for fostering healthier work environments in the Turkish public sector.

Keywords

Trust in the Organization, Trust in Managers, Trust in Coworkers, Organizational Citizenship Behavior, Public Sector

Örgütsel Güvenin Çalışanların Gönüllü Katkılarına Etkisi: Örgütsel Vatandaşlık Davranışı Üzerine Bir Araştırma

Abstract

Modern iş yaşamında çalışanların gönüllü katkıları, örgütlerin etkinliği ve sürdürülebilir başarısı için kritik bir öneme sahiptir. Bu çalışma, Türkiye’de kamu sektörü bağlamında, Karabük Üniversitesi idari personeli örnekleminde, örgütsel güvenin (örgüte, yöneticiye ve çalışma arkadaşlarına duyulan güven) örgütsel vatandaşlık davranışı üzerindeki etkisini incelemektedir. Veriler, Karabük Üniversitesi’nde görev yapan 234 idari personelden yüz yüze anket yöntemiyle toplanmıştır. Örgütsel güven, üç boyutuyla (örgüte güven, yöneticiye güven, çalışma arkadaşlarına güven), ÖVD ise beş boyutuyla (özgecilik, vicdanlılık, nezaket, centilmenlik, sivil erdem) ölçülmüştür. Yapısal eşitlik modellemesi kapsamında yol analizi sonuçları, çalışma arkadaşlarına duyulan güvenin örgütsel vatandaşlık davranışının tüm boyutları üzerinde güçlü ve anlamlı bir etkisi olduğunu ortaya koymuştur. Örgüte duyulan güven, özgecilik, nezaket ve sivil erdem boyutlarını olumlu etkilerken, yöneticiye duyulan güven vicdanlılık, nezaket ve centilmenlik boyutlarını desteklemiştir. Bulgular, özellikle çalışma arkadaşlarına duyulan güvenin, Türk kamu sektörünün kolektivist kültürel yapısında örgütsel vatandaşlık davranışını teşvik etmede kilit bir rol oynadığını ve sosyal mübadele süreçlerinin gönüllü davranışları şekillendirdiğini göstermektedir. Bu araştırma, güven temelli bir örgüt kültürünün örgütsel vatandaşlık davranışı aracılığıyla örgütsel verimliliği artırma potansiyelini vurgulayarak, Türk kamu sektöründe daha sağlıklı çalışma ortamlarının geliştirilmesine yönelik pratik öneriler sunmaktadır.

Keywords

Örgüte Güven, Yöneticiye Güven, Çalışma Arkadaşlarına Güven, Örgütsel Vatandaşlık Davranışı, Kamu Sektörü

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