The Effect of Undergraduate Medical Education Accreditation on Service Quality, Student Satisfaction and Loyalty: Mediterranean Region Example

Year 2022, Volume: 5 Issue: 1, 1 - 13, 15.12.2022

Fatma Bolaç , İbrahim Başhan , Barış Koyuncu

Abstract

The direct or indirect (through student representatives) participation of medical students in the management processes of medical education is one of the most important factors that increase the quality of education. It is necessary to get and measure student feedback on the quality of education service and to take remedial measures within the framework of the measurement results. The aim of this study is to investigate the relationship between undergraduate medical education accreditation program and medical school students' perceived service quality, student loyalty and student satisfaction. Third term students (n=484) studying at four medical faculties in Çukurova Region (two of them have undergraduate medical education program accreditation certificate) in the 2018-2019 academic year were included in the study. As a data collection tool; Service Quality Scale in Higher Education, Student Loyalty Scale and Student Satisfaction Scales were used. The descriptive statistics, reliability test statistics and correlation analysis were used in data analysis. The service quality, satisfaction and loyalty scores of medical faculties with undergraduate medical education program accreditation were observed statistically significantly higher than those without. Statistically significant and positive relationships were determined between the satisfaction scale and service quality scale with its sub-dimensions, loyalty scale and its sub-dimensions in medical faculties that have undergraduate medical education program accreditation. This research draws attention to the contribution of accreditation of undergraduate medical education programs in medical education to total quality management.

Keywords

Quality in Higher Education, Accreditation, Quality, Loyalty, Satisfaction

Project Number

None

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