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The Effect of Undergraduate Medical Education Accreditation on Service Quality, Student Satisfaction and Loyalty: Mediterranean Region Example

Year 2022, Volume: 5 Issue: 1, 1 - 13, 15.12.2022

Abstract

The direct or indirect (through student representatives) participation of medical students in the management processes of medical education is one of the most important factors that increase the quality of education. It is necessary to get and measure student feedback on the quality of education service and to take remedial measures within the framework of the measurement results. The aim of this study is to investigate the relationship between undergraduate medical education accreditation program and medical school students' perceived service quality, student loyalty and student satisfaction. Third term students (n=484) studying at four medical faculties in Çukurova Region (two of them have undergraduate medical education program accreditation certificate) in the 2018-2019 academic year were included in the study. As a data collection tool; Service Quality Scale in Higher Education, Student Loyalty Scale and Student Satisfaction Scales were used. The descriptive statistics, reliability test statistics and correlation analysis were used in data analysis. The service quality, satisfaction and loyalty scores of medical faculties with undergraduate medical education program accreditation were observed statistically significantly higher than those without. Statistically significant and positive relationships were determined between the satisfaction scale and service quality scale with its sub-dimensions, loyalty scale and its sub-dimensions in medical faculties that have undergraduate medical education program accreditation. This research draws attention to the contribution of accreditation of undergraduate medical education programs in medical education to total quality management.

Project Number

None

References

  • Abdullah, F. (2005). HEdPERF versus SERVPERF: The quest for ideal measuring instrument of service quality in higher education sector. Quality Assurance in education. https://doi.org/10.1108/09684880510626584
  • Alves, H., & Raposo, M. (2010). The influence of university image on student behaviour. International journal of educational management. https://doi.org/10.1080/14783360601074315
  • Bandiera, G., Frank, J., Scheele, F., Karpinski, J., & Philibert, I. (2020). Effective accreditation in postgraduate medical education: from process to outcomes and back. BMC Medical Education, 20(1), 1-7. https://doi.org/10.1186/s12909-020-02123-3
  • Bektaş, H., & Akman, S. U. (2013). Yükseköğretimde hizmet kalitesi ölçeği: güvenilirlik ve geçerlilik analizi. Istanbul University Econometrics and Statistics e-Journal, (18), 116-133. https://dergipark.org.tr/en/download/article-file/95007
  • Çalık, VE. (2013). ‘’The Investigation on Determinants to Predict the Student Loyalty of University Students and Alumnies by Using Structural Equation Model’’ PhD., Department of Education Psychology, Thesis, Ankara, p 85-90.
  • Carvalho, S. W., de Oliveira Mota, M. (2010). The role of trust in creating value and student loyalty in relational exchanges between higher education institutions and their students. Journal of marketing for higher education, 20(1), 145-165. https://doi.org/10.1080/08841240801912831
  • Chuah, C. W., & Sri Ramalu, S. (2011). Students satisfaction towards the university: Does service quality matters?. International Journal of Education, 3(2), 1-15. http://dx.doi.org/10.5296/ije.v3i2.1065
  • Douglas, J., Douglas, A., & Barnes, B. (2006). Measuring student satisfaction at a UK university. Quality assurance in education, 14(3),251-267. https://doi.org/10.1108/09684880610678568
  • Hennig-Thurau, T., Langer, M. F., & Hansen, U. (2001). Modeling and managing student loyalty: An approach based on the concept of relationship quality. Journal of service research, 3(4), 331-344. https://doi.org/10.1177/109467050134006
  • Karahan, M.V(2013). Investigation of Quality Efficiency of Institutions of Higher Education in Terms of Student Satisfaction and of Sustainability. Dicle Medical Journal, 2:3, 1-9. https://dergipark.org.tr/en/download/issue-file/6952
  • Lee, H., Lee, Y., & Yoo, D. (2000). The determinants of perceived service quality and its relationship with satisfaction. Journal of services marketing. https://doi.org/10.1108/08876040010327220
  • Maksüdünov, A., Çavuş, Ş., Eleren, A. (2016). Students’ Perceptions Toward Service Quality in Higher Education. Manas Journal of Social Studies, 5(4): 65-76. https://dergipark.org.tr/en/download/article-file/577655
  • Masic, I. (2013). Quality assessment of medical education at faculty of medicine of sarajevo university–comparison of assessment between students in bologna process and old system of studying. Acta Informatica Medica, 21(2), 76. https://doi.org/10.5455/aim.2013.21.76-82
  • Murray, R. B., Larkins, S., Russell, H., Ewen, S., & Prideaux, D. (2012). Medical schools as agents of change: socially accountable medical education. Medical Journal of Australia, 196(10), 653-653. https://doi.org/10.5694/mja11.11473
  • Öztürk, E., Faiz, E. (2020). The Effect of Perceived Teaching Quality and Student Satisfaction on Student Loyalty: A Case of Duzce Unıversity. International Journal of Tourism, Economic and Business Sciences. E-ISSN: 2602-4411, 4(1): 01-15. https://www.ijtebs.org/index.php/ijtebs/article/view/476/394
  • Shahsavar, T., & Sudzina, F. (2017). Student satisfaction and loyalty in Denmark: Application of EPSI methodology. PloS one, 12(12), e0189576. https://doi.org/10.1371/journal.pone.0189576
  • The Association of Medical Education Programs Evaluation and Accreditation. http://www.tepdad.org.tr/en. AccessedSeptember 01,2021.
  • Tsai, Y. H. (2008). Modeling educational quality and student loyalty: a quantitative approach based on the theory of information cascades. Quality & Quantity, 42(3), 397-415. https://doi.org/10.1007/s11135-006-9051-5
  • Yousapronpaiboon, K. (2014). SERVQUAL: Measuring higher education service quality in Thailand. Procedia-Social and Behavioral Sciences, 116, 1088-1095. https://doi.org/10.1016/j.sbspro.2014.01.350
  • World Federation for Medical Education. Standards. http://wfme.org/standards/. Accessed September 01, 2021.
Year 2022, Volume: 5 Issue: 1, 1 - 13, 15.12.2022

Abstract

Supporting Institution

None

Project Number

None

Thanks

None

References

  • Abdullah, F. (2005). HEdPERF versus SERVPERF: The quest for ideal measuring instrument of service quality in higher education sector. Quality Assurance in education. https://doi.org/10.1108/09684880510626584
  • Alves, H., & Raposo, M. (2010). The influence of university image on student behaviour. International journal of educational management. https://doi.org/10.1080/14783360601074315
  • Bandiera, G., Frank, J., Scheele, F., Karpinski, J., & Philibert, I. (2020). Effective accreditation in postgraduate medical education: from process to outcomes and back. BMC Medical Education, 20(1), 1-7. https://doi.org/10.1186/s12909-020-02123-3
  • Bektaş, H., & Akman, S. U. (2013). Yükseköğretimde hizmet kalitesi ölçeği: güvenilirlik ve geçerlilik analizi. Istanbul University Econometrics and Statistics e-Journal, (18), 116-133. https://dergipark.org.tr/en/download/article-file/95007
  • Çalık, VE. (2013). ‘’The Investigation on Determinants to Predict the Student Loyalty of University Students and Alumnies by Using Structural Equation Model’’ PhD., Department of Education Psychology, Thesis, Ankara, p 85-90.
  • Carvalho, S. W., de Oliveira Mota, M. (2010). The role of trust in creating value and student loyalty in relational exchanges between higher education institutions and their students. Journal of marketing for higher education, 20(1), 145-165. https://doi.org/10.1080/08841240801912831
  • Chuah, C. W., & Sri Ramalu, S. (2011). Students satisfaction towards the university: Does service quality matters?. International Journal of Education, 3(2), 1-15. http://dx.doi.org/10.5296/ije.v3i2.1065
  • Douglas, J., Douglas, A., & Barnes, B. (2006). Measuring student satisfaction at a UK university. Quality assurance in education, 14(3),251-267. https://doi.org/10.1108/09684880610678568
  • Hennig-Thurau, T., Langer, M. F., & Hansen, U. (2001). Modeling and managing student loyalty: An approach based on the concept of relationship quality. Journal of service research, 3(4), 331-344. https://doi.org/10.1177/109467050134006
  • Karahan, M.V(2013). Investigation of Quality Efficiency of Institutions of Higher Education in Terms of Student Satisfaction and of Sustainability. Dicle Medical Journal, 2:3, 1-9. https://dergipark.org.tr/en/download/issue-file/6952
  • Lee, H., Lee, Y., & Yoo, D. (2000). The determinants of perceived service quality and its relationship with satisfaction. Journal of services marketing. https://doi.org/10.1108/08876040010327220
  • Maksüdünov, A., Çavuş, Ş., Eleren, A. (2016). Students’ Perceptions Toward Service Quality in Higher Education. Manas Journal of Social Studies, 5(4): 65-76. https://dergipark.org.tr/en/download/article-file/577655
  • Masic, I. (2013). Quality assessment of medical education at faculty of medicine of sarajevo university–comparison of assessment between students in bologna process and old system of studying. Acta Informatica Medica, 21(2), 76. https://doi.org/10.5455/aim.2013.21.76-82
  • Murray, R. B., Larkins, S., Russell, H., Ewen, S., & Prideaux, D. (2012). Medical schools as agents of change: socially accountable medical education. Medical Journal of Australia, 196(10), 653-653. https://doi.org/10.5694/mja11.11473
  • Öztürk, E., Faiz, E. (2020). The Effect of Perceived Teaching Quality and Student Satisfaction on Student Loyalty: A Case of Duzce Unıversity. International Journal of Tourism, Economic and Business Sciences. E-ISSN: 2602-4411, 4(1): 01-15. https://www.ijtebs.org/index.php/ijtebs/article/view/476/394
  • Shahsavar, T., & Sudzina, F. (2017). Student satisfaction and loyalty in Denmark: Application of EPSI methodology. PloS one, 12(12), e0189576. https://doi.org/10.1371/journal.pone.0189576
  • The Association of Medical Education Programs Evaluation and Accreditation. http://www.tepdad.org.tr/en. AccessedSeptember 01,2021.
  • Tsai, Y. H. (2008). Modeling educational quality and student loyalty: a quantitative approach based on the theory of information cascades. Quality & Quantity, 42(3), 397-415. https://doi.org/10.1007/s11135-006-9051-5
  • Yousapronpaiboon, K. (2014). SERVQUAL: Measuring higher education service quality in Thailand. Procedia-Social and Behavioral Sciences, 116, 1088-1095. https://doi.org/10.1016/j.sbspro.2014.01.350
  • World Federation for Medical Education. Standards. http://wfme.org/standards/. Accessed September 01, 2021.
There are 20 citations in total.

Details

Primary Language English
Subjects Health Care Administration
Journal Section Articles
Authors

Fatma Bolaç 0000-0001-6760-3015

İbrahim Başhan 0000-0002-0034-2727

Barış Koyuncu 0000-0002-9716-4540

Project Number None
Early Pub Date December 12, 2022
Publication Date December 15, 2022
Published in Issue Year 2022 Volume: 5 Issue: 1

Cite

APA Bolaç, F., Başhan, İ., & Koyuncu, B. (2022). The Effect of Undergraduate Medical Education Accreditation on Service Quality, Student Satisfaction and Loyalty: Mediterranean Region Example. Sağlık Bilimlerinde Eğitim Dergisi, 5(1), 1-13.

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