TEKNOLOJİK ÜRÜNLERDE KULLANICI DENEYİMİ ÜZERİNE BÜTÜNSEL BİR MODEL

Year 2015, Volume: 3 Issue: 3, 567 - 574, 25.12.2015

Armağan Kuru

Abstract

Tasarım, insanlar ve teknoloji arasında bağlayıcı göreve sahiptir. Her teknolojik gelişme, yeni ve özgün bir deneyim yaratır; bu da insanların bir teknolojiyi nasıl deneyimlediği ve gerçek ihtiyaçlarının ne olduğunu anlamayı gerektirir. Bu bağlamda, kullanıcı odaklı metotlar, insanların bir teknolojiyi nasıl kullanmak istediği ve neye ihtiyaç duyduğuna ulaşmaya sağlar. Son yıllarda, deneyim ve etkileşimin, her kullanımda farklılaştığı üzerine tartışmalar yoğunlaşmıştır. Bu durum da, deneyimin nesnel ve kişiye özel olduğunun önemini ortaya koymaktadır. Her kullanıcının deneyimi, o kişinin becerileri, motivasyonları ve beklentileri farklı olduğu için, diğer kullanıcılardan farklıdır. Belirli bir teknoloji, bir kullanıcıda olumlu deneyim yaratabilirken, başka bir kullanıcı için olumsuz bir deneyime neden olabilir. Kullanıcı deneyimi yazınında de, insanların belirli bir sistemi, ürünü ya da teknolojiyi nasıl deneyimlediğine dair çeşitli bakış açıları mevcuttur. Bu bakış açılarının özümsenmesi, tasarımcıların kullanıcıyı tanıyarak tasarım yapmasına yol gösterici olarak kullanılabilir. Kullanıcı deneyimi, kullanıcı-ürün etkileşimine bütünsel bir perspektif getirmektedir. Her ne kadar farklı tanımlamalar yapılsa da, yazında kullanıcı deneyiminin boyutlarını tanımlamak için ortak bir anlayış görülmektedir. Sonuç olarak bu bildiri, teknolojik ürünlerde kullanıcı deneyimini araştıran modelleri inceleyerek, teknolojik ürünlerin kullanıcı deneyimi üzerine daha bütünsel bir model ortaya koymayı hedeflemektedir.

Keywords

Kullanıcı deneyimi, Ürün deneyimi, Teknolojik ürün, Kullanıcı deneyim modeli

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