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TEKNOLOJİK ÜRÜNLERDE KULLANICI DENEYİMİ ÜZERİNE BÜTÜNSEL BİR MODEL

Year 2015, Volume 3, Issue 3, 567 - 574, 25.12.2015

Abstract

Tasarım, insanlar ve teknoloji arasında bağlayıcı göreve sahiptir. Her teknolojik gelişme, yeni ve özgün bir deneyim yaratır; bu da insanların bir teknolojiyi nasıl deneyimlediği ve gerçek ihtiyaçlarının ne olduğunu anlamayı gerektirir. Bu bağlamda, kullanıcı odaklı metotlar, insanların bir teknolojiyi nasıl kullanmak istediği ve neye ihtiyaç duyduğuna ulaşmaya sağlar. Son yıllarda, deneyim ve etkileşimin, her kullanımda farklılaştığı üzerine tartışmalar yoğunlaşmıştır. Bu durum da, deneyimin nesnel ve kişiye özel olduğunun önemini ortaya koymaktadır. Her kullanıcının deneyimi, o kişinin becerileri, motivasyonları ve beklentileri farklı olduğu için, diğer kullanıcılardan farklıdır. Belirli bir teknoloji, bir kullanıcıda olumlu deneyim yaratabilirken, başka bir kullanıcı için olumsuz bir deneyime neden olabilir. Kullanıcı deneyimi yazınında de, insanların belirli bir sistemi, ürünü ya da teknolojiyi nasıl deneyimlediğine dair çeşitli bakış açıları mevcuttur. Bu bakış açılarının özümsenmesi, tasarımcıların kullanıcıyı tanıyarak tasarım yapmasına yol gösterici olarak kullanılabilir. Kullanıcı deneyimi, kullanıcı-ürün etkileşimine bütünsel bir perspektif getirmektedir. Her ne kadar farklı tanımlamalar yapılsa da, yazında kullanıcı deneyiminin boyutlarını tanımlamak için ortak bir anlayış görülmektedir. Sonuç olarak bu bildiri, teknolojik ürünlerde kullanıcı deneyimini araştıran modelleri inceleyerek, teknolojik ürünlerin kullanıcı deneyimi üzerine daha bütünsel bir model ortaya koymayı hedeflemektedir.

References

  • Aart, J. v., Salem, B., Bartneck, C., Hu, J., & Rauterberg, M. (2006). Designing for Experience: Arousing Boredom to Evoke Predefined User Behaviour. Paper presented at the 5th Conference on Design and Emotion, Göteborg, Sweden.
  • Alben, L. (1996). Quality of experience: defining the criteria Interactions, 3, 11-15. interaction design.
  • Bargas-Avila, J. A., & Hornb, K. (2011). Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience. Paper presented at the Proceedings of the 2011 annual conference on Human factors in computing systems, Vancouver, BC, Canada.
  • Battarbee, K. (2003). Defining co-experience Proceedings of the 2003 international conference on Designing pleasurable products and interfaces (pp. 109-113). Pittsburgh, PA, USA: ACM.
  • Boğazpınar, H., Bakırlıoğlu,Y., Kuru,A., Erbuğ,Ç. . (2014). Path to Sustained Usage: A Model for Long Term Experience in Technological Products Paper presented at the Colors of Care: The 9th International Conference on Design & Emotion. , Bogotá.
  • Cardello, A. V., & Wise, P. M. (2008). Taste, smell and chemesthesis in product experience. In H. N. J. Schifferstein & P. Hekkert (Eds.), Product Experience (pp. 1-8). USA: Elsevier.
  • Carroll, J. M., & Mentis, H. M. (2008). The useful interface experience:The role and transformation of usability. In H. N. J. Schifferstein & P. Hekkert (Eds.), Product Experience (pp. 497-514). USA: Elsevier.
  • Cila, N., & Erbug, Ç. (2008). The Dimensions of Users’ Fun Experiences with Consumer Products. Paper presented at the 6th Conference on Design and Emotion, Beijing.
  • Demir, E., Desmet, P., & Hekkert, P. (2006). Experiential Concepts in Design Research : A (Not Too) Critical Review. Paper presented at the 5th Conference on Design and Emotion, Göteborg, Sweden.
  • Demir, E., Desmet, P. M. A., & Hekkert, P. (2008). Appraisal Patterns of Emotions in User-Product Interaction. Paper presented at the 6th Conference on Design and Emotion, Beijing.
  • Demirbilek, O., & Sener, B. (2003). Product design, semantics and emotional response. Ergonomics, 46(13), 1346-1360.
  • Desmet, P. (2003). A Multilayered Model of Product Emotions. The Design Journal, 6, 4-13.
  • Desmet, P., & Hekkert, P. (2007). Framework of product experience. International Journal of Design, 1(1), 57-66.
  • Diefenbach, S., & Hassenzahl, M. (2011). The dilemma of the hedonic – Appreciated, but hard to justify. Interacting with Computers, 23, 461-472.
  • DIS, I. (2010). 9241-210: 2008. Ergonomics of human system interaction-Part 210: Human-centred design for interactive systems (formerly known as 13407). Standardization (ISO). Switzerland. Organization for
  • Egmond, R. V. (2008). The experience of product sounds. In H. N. J. Schifferstein & P. Hekkert (Eds.), Product Experience (pp. 1-8). USA: Elsevier. Forlizzi, J. (2008). The Understanding Social Product Use and Supporting Design Culture. Product Ecology:
  • Forlizzi, J., & Battarbee, K. (2004). Understanding experience in interactive systems Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques (pp. 261-268). Cambridge, MA, USA: ACM.
  • Forlizzi, J., & Ford, S. (2000). The building blocks of experience: an early framework for interaction designers Proceedings of the 3rd conference on Designing practices, methods, and techniques (pp. 419-423). New York City, New York, United States: ACM.
  • Harold, T. N. (2008). On the visual apperance of objects. In H. N. J. Schifferstein & P. Hekkert (Eds.), Product Experience (pp. 11-40). USA: Elsevier.
  • Hassenzahl, M. (2003). The Thing and I: Understanding the Relationship Between User and Product. In M. A. Blythe, K. Overbeeke, A. F. Monk & P. C. Wright (Eds.), Funology (pp. 31-42). Netherlands: Springer.
  • Hassenzahl, M. (2005). The Thing and I: Understanding the Relationship Between User and Product. In M. A. Blythe, K. Overbeeke, A. F. Monk & P. C. Wright (Eds.), Funology (pp. 31-42). Netherlands: Springer.
  • Hassenzahl, M. (2008). User experience (UX): towards an experiential perspective on product quality Proceedings of the 20th International Conference of the Association Francophone d'Interaction Homme-Machine (pp. 11-15). Metz, France: ACM.
  • Hassenzahl, M. (2011). User Experience and Experience Design. In M. Soegaard & R. F. Dam (Eds.), Interaction. Aarhus, Denmark: The Interaction- Design.org Foundation. of Human-Computer
  • Hassenzahl, M., Diefenbach, S., & Göritz, A. (2010). Needs, affect, and interactive products – Facets of user experience. Interacting with Computers, 22, 353*362.
  • Hassenzahl, M., & Tractinsky, N. (2006). User experience – a research agenda. Behaviour & Information Technology, 25(2), 91 - 97.
  • Hekkert, P. (2006). Design aesthetics: Principles of pleasure in product design. . Psychology Science, 48(2), 157-172.
  • Hekkert, P., & Schifferstein, H. N. J. (2008). Introducing Product Experience. In H. N. J. Schifferstein & P. Hekkert (Eds.), Product Experience (pp. 1-8). USA: Elsevier.
  • Karapanos, E., Zimmerman, J., Forlizzi, J., & Martens, J.- B. (2009). User experience over time: an initial framework. Paper presented at the Proceedings of the 27th international conference on Human factors in computing systems, Boston, MA, USA.
  • Karapanos, E., Zimmerman, J., Forlizzi, J., & Martens, J.- B. (2010). Measuring the dynamics of remembered experience over time. Interacting with Computers, 22(5), 10.1016/j.intcom.2010.04.003 doi:
  • Kort, J., Vermeeren, A., & Fokker, J. E. (2007). Conceptualizing and Measuring User eXperience. Paper presented at the Proc. Towards a UX Manifesto, COST294-MAUSE affiliated workshop.
  • Law, E. L.-C., Roto, V., Hassenzahl, M., Vermeeren, A. P. O. S., & Kort, J. (2009). Understanding, scoping and defining user experience: a survey approach. Paper presented at the Proceedings of the 27th international conference on Human factors in computing systems, Boston, MA, USA.
  • Law, E. L.-C., Roto, V., Vermeeren, A. P. O. S., Kort, J., & Hassenzahl, M. (2008). Towards a shared definition of user experience. Paper presented at the CHI '08 Extended Abstracts on Human Factors in Computing Systems, Florence, Italy.
  • Law, E. L.-C., & van Schaik, P. (2010). Editorial: Modelling user experience-An agenda for research and practice. Interacting with Computers, 22(5), 313-322.
  • Mahlke, S. (2007). User Experience: Usability, Aesthetics and Emotions in Human-Technology Interaction. In A. V. Effie Lai-Chong Law, Marc Hassenzahl, & Mark Blythe (Ed.), Towards a UX Manifesto (pp. 19-25). Lancaster, UK: COST294- MAUSE Workshop.
  • Mahlke, S., & Thuring, M. (2007). Studying antecedents of emotional experiences in interactive contexts. Paper presented at the Proceedings of the SIGCHI conference on Human factors in computing systems, San Jose, California, USA.
  • McCarthy, J., & Wright, P. (2004). Technology as experience. Interactions, 11(5), 42-43. doi: http://doi.acm.org/10.1145/1015530.1015549
  • Norman, D. A. (2003). Emotional Design:Why we love (or hate) everyday obejects. Nueva York, EUA: Basic Books.
  • Özcan, E., & Egmond, R. v. (2006). Product Sound Design and Application: Overview. Paper presented at the 5th Conference on Design and Emotion, Göteborg,Sweden.
  • Rompay, T. v., Hekkert, P., & Muller, W. (2005). The bodily basis of product experience. Design Studies, 26(4), 10.1016/j.destud.2004.08.001 doi: DOI:
  • Roto, V. (2007). User Experience from Product Creation Perspective. Towards a UX Manifesto, 31- 34.
  • Schifferstein, H. N. J., & Spence, C. (2008). Multisensory product experience. In H. N. J. Schifferstein & P. Hekkert (Eds.), Product Experience (pp. 1-8). USA: Elsevier.
  • Schulze, K., & Krömker, H. (2010). A framework to measure user experience of interactive online products. Paper presented at the Proceedings of the 7th International Conference on Methods and Techniques in Behavioral Research, Eindhoven, Netherlands.
  • Sonneveld, M. H., & Schifferstein, H. N. J. (2008). The tactual experience of objects. In H. N. J. Schifferstein & P. Hekkert (Eds.), Product Experience (pp. 1-8). USA: Elsevier.
  • Väänänen-Vainio-Mattila, K., Roto, V., & Hassenzahl, M. (2008). Towards practical user experience evaluation methods. EL-C. Law, N. Bevan, G. Christou, M. Springett & M. Lárusdóttir (eds.) Meaningful Experience Measurement (VUUM), 19-22. Valid Useful User
  • Vermeeren, A., Law, E. L.-C., Roto, V., Obrist, M., Hoonhout, J., & Väänänen-Vainio-Mattila, K. (2010). User experience evaluation methods: current state and development needs. Paper presented at the Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries, Reykjavik, Iceland.
  • Wright, P., McCarthy, J., & Meekison, L. (2005). Making Sense of Experience. In M. A. Blythe, K. Overbeeke, A. F. Monk & P. C. Wright (Eds.), Funology (pp. 43- 53). Netherlands: Springer.
  • Wright, P., Wallace, J., & McCarthy, J. (2008). Aesthetics and experience-centered design. ACM Trans. Comput.-Hum. Interact., 15(4), 1-21. doi: http://doi.acm.org/10.1145/1460355.1460360

Year 2015, Volume 3, Issue 3, 567 - 574, 25.12.2015

Abstract

References

  • Aart, J. v., Salem, B., Bartneck, C., Hu, J., & Rauterberg, M. (2006). Designing for Experience: Arousing Boredom to Evoke Predefined User Behaviour. Paper presented at the 5th Conference on Design and Emotion, Göteborg, Sweden.
  • Alben, L. (1996). Quality of experience: defining the criteria Interactions, 3, 11-15. interaction design.
  • Bargas-Avila, J. A., & Hornb, K. (2011). Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience. Paper presented at the Proceedings of the 2011 annual conference on Human factors in computing systems, Vancouver, BC, Canada.
  • Battarbee, K. (2003). Defining co-experience Proceedings of the 2003 international conference on Designing pleasurable products and interfaces (pp. 109-113). Pittsburgh, PA, USA: ACM.
  • Boğazpınar, H., Bakırlıoğlu,Y., Kuru,A., Erbuğ,Ç. . (2014). Path to Sustained Usage: A Model for Long Term Experience in Technological Products Paper presented at the Colors of Care: The 9th International Conference on Design & Emotion. , Bogotá.
  • Cardello, A. V., & Wise, P. M. (2008). Taste, smell and chemesthesis in product experience. In H. N. J. Schifferstein & P. Hekkert (Eds.), Product Experience (pp. 1-8). USA: Elsevier.
  • Carroll, J. M., & Mentis, H. M. (2008). The useful interface experience:The role and transformation of usability. In H. N. J. Schifferstein & P. Hekkert (Eds.), Product Experience (pp. 497-514). USA: Elsevier.
  • Cila, N., & Erbug, Ç. (2008). The Dimensions of Users’ Fun Experiences with Consumer Products. Paper presented at the 6th Conference on Design and Emotion, Beijing.
  • Demir, E., Desmet, P., & Hekkert, P. (2006). Experiential Concepts in Design Research : A (Not Too) Critical Review. Paper presented at the 5th Conference on Design and Emotion, Göteborg, Sweden.
  • Demir, E., Desmet, P. M. A., & Hekkert, P. (2008). Appraisal Patterns of Emotions in User-Product Interaction. Paper presented at the 6th Conference on Design and Emotion, Beijing.
  • Demirbilek, O., & Sener, B. (2003). Product design, semantics and emotional response. Ergonomics, 46(13), 1346-1360.
  • Desmet, P. (2003). A Multilayered Model of Product Emotions. The Design Journal, 6, 4-13.
  • Desmet, P., & Hekkert, P. (2007). Framework of product experience. International Journal of Design, 1(1), 57-66.
  • Diefenbach, S., & Hassenzahl, M. (2011). The dilemma of the hedonic – Appreciated, but hard to justify. Interacting with Computers, 23, 461-472.
  • DIS, I. (2010). 9241-210: 2008. Ergonomics of human system interaction-Part 210: Human-centred design for interactive systems (formerly known as 13407). Standardization (ISO). Switzerland. Organization for
  • Egmond, R. V. (2008). The experience of product sounds. In H. N. J. Schifferstein & P. Hekkert (Eds.), Product Experience (pp. 1-8). USA: Elsevier. Forlizzi, J. (2008). The Understanding Social Product Use and Supporting Design Culture. Product Ecology:
  • Forlizzi, J., & Battarbee, K. (2004). Understanding experience in interactive systems Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques (pp. 261-268). Cambridge, MA, USA: ACM.
  • Forlizzi, J., & Ford, S. (2000). The building blocks of experience: an early framework for interaction designers Proceedings of the 3rd conference on Designing practices, methods, and techniques (pp. 419-423). New York City, New York, United States: ACM.
  • Harold, T. N. (2008). On the visual apperance of objects. In H. N. J. Schifferstein & P. Hekkert (Eds.), Product Experience (pp. 11-40). USA: Elsevier.
  • Hassenzahl, M. (2003). The Thing and I: Understanding the Relationship Between User and Product. In M. A. Blythe, K. Overbeeke, A. F. Monk & P. C. Wright (Eds.), Funology (pp. 31-42). Netherlands: Springer.
  • Hassenzahl, M. (2005). The Thing and I: Understanding the Relationship Between User and Product. In M. A. Blythe, K. Overbeeke, A. F. Monk & P. C. Wright (Eds.), Funology (pp. 31-42). Netherlands: Springer.
  • Hassenzahl, M. (2008). User experience (UX): towards an experiential perspective on product quality Proceedings of the 20th International Conference of the Association Francophone d'Interaction Homme-Machine (pp. 11-15). Metz, France: ACM.
  • Hassenzahl, M. (2011). User Experience and Experience Design. In M. Soegaard & R. F. Dam (Eds.), Interaction. Aarhus, Denmark: The Interaction- Design.org Foundation. of Human-Computer
  • Hassenzahl, M., Diefenbach, S., & Göritz, A. (2010). Needs, affect, and interactive products – Facets of user experience. Interacting with Computers, 22, 353*362.
  • Hassenzahl, M., & Tractinsky, N. (2006). User experience – a research agenda. Behaviour & Information Technology, 25(2), 91 - 97.
  • Hekkert, P. (2006). Design aesthetics: Principles of pleasure in product design. . Psychology Science, 48(2), 157-172.
  • Hekkert, P., & Schifferstein, H. N. J. (2008). Introducing Product Experience. In H. N. J. Schifferstein & P. Hekkert (Eds.), Product Experience (pp. 1-8). USA: Elsevier.
  • Karapanos, E., Zimmerman, J., Forlizzi, J., & Martens, J.- B. (2009). User experience over time: an initial framework. Paper presented at the Proceedings of the 27th international conference on Human factors in computing systems, Boston, MA, USA.
  • Karapanos, E., Zimmerman, J., Forlizzi, J., & Martens, J.- B. (2010). Measuring the dynamics of remembered experience over time. Interacting with Computers, 22(5), 10.1016/j.intcom.2010.04.003 doi:
  • Kort, J., Vermeeren, A., & Fokker, J. E. (2007). Conceptualizing and Measuring User eXperience. Paper presented at the Proc. Towards a UX Manifesto, COST294-MAUSE affiliated workshop.
  • Law, E. L.-C., Roto, V., Hassenzahl, M., Vermeeren, A. P. O. S., & Kort, J. (2009). Understanding, scoping and defining user experience: a survey approach. Paper presented at the Proceedings of the 27th international conference on Human factors in computing systems, Boston, MA, USA.
  • Law, E. L.-C., Roto, V., Vermeeren, A. P. O. S., Kort, J., & Hassenzahl, M. (2008). Towards a shared definition of user experience. Paper presented at the CHI '08 Extended Abstracts on Human Factors in Computing Systems, Florence, Italy.
  • Law, E. L.-C., & van Schaik, P. (2010). Editorial: Modelling user experience-An agenda for research and practice. Interacting with Computers, 22(5), 313-322.
  • Mahlke, S. (2007). User Experience: Usability, Aesthetics and Emotions in Human-Technology Interaction. In A. V. Effie Lai-Chong Law, Marc Hassenzahl, & Mark Blythe (Ed.), Towards a UX Manifesto (pp. 19-25). Lancaster, UK: COST294- MAUSE Workshop.
  • Mahlke, S., & Thuring, M. (2007). Studying antecedents of emotional experiences in interactive contexts. Paper presented at the Proceedings of the SIGCHI conference on Human factors in computing systems, San Jose, California, USA.
  • McCarthy, J., & Wright, P. (2004). Technology as experience. Interactions, 11(5), 42-43. doi: http://doi.acm.org/10.1145/1015530.1015549
  • Norman, D. A. (2003). Emotional Design:Why we love (or hate) everyday obejects. Nueva York, EUA: Basic Books.
  • Özcan, E., & Egmond, R. v. (2006). Product Sound Design and Application: Overview. Paper presented at the 5th Conference on Design and Emotion, Göteborg,Sweden.
  • Rompay, T. v., Hekkert, P., & Muller, W. (2005). The bodily basis of product experience. Design Studies, 26(4), 10.1016/j.destud.2004.08.001 doi: DOI:
  • Roto, V. (2007). User Experience from Product Creation Perspective. Towards a UX Manifesto, 31- 34.
  • Schifferstein, H. N. J., & Spence, C. (2008). Multisensory product experience. In H. N. J. Schifferstein & P. Hekkert (Eds.), Product Experience (pp. 1-8). USA: Elsevier.
  • Schulze, K., & Krömker, H. (2010). A framework to measure user experience of interactive online products. Paper presented at the Proceedings of the 7th International Conference on Methods and Techniques in Behavioral Research, Eindhoven, Netherlands.
  • Sonneveld, M. H., & Schifferstein, H. N. J. (2008). The tactual experience of objects. In H. N. J. Schifferstein & P. Hekkert (Eds.), Product Experience (pp. 1-8). USA: Elsevier.
  • Väänänen-Vainio-Mattila, K., Roto, V., & Hassenzahl, M. (2008). Towards practical user experience evaluation methods. EL-C. Law, N. Bevan, G. Christou, M. Springett & M. Lárusdóttir (eds.) Meaningful Experience Measurement (VUUM), 19-22. Valid Useful User
  • Vermeeren, A., Law, E. L.-C., Roto, V., Obrist, M., Hoonhout, J., & Väänänen-Vainio-Mattila, K. (2010). User experience evaluation methods: current state and development needs. Paper presented at the Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries, Reykjavik, Iceland.
  • Wright, P., McCarthy, J., & Meekison, L. (2005). Making Sense of Experience. In M. A. Blythe, K. Overbeeke, A. F. Monk & P. C. Wright (Eds.), Funology (pp. 43- 53). Netherlands: Springer.
  • Wright, P., Wallace, J., & McCarthy, J. (2008). Aesthetics and experience-centered design. ACM Trans. Comput.-Hum. Interact., 15(4), 1-21. doi: http://doi.acm.org/10.1145/1460355.1460360

Details

Primary Language Turkish
Journal Section SI:ERGONOMI2105
Authors

Armağan KURU>

Publication Date December 25, 2015
Application Date October 16, 2015
Acceptance Date
Published in Issue Year 2015, Volume 3, Issue 3

Cite

APA Kuru, A. (2015). TEKNOLOJİK ÜRÜNLERDE KULLANICI DENEYİMİ ÜZERİNE BÜTÜNSEL BİR MODEL . Mühendislik Bilimleri ve Tasarım Dergisi , 3 (3) , 567-574 . Retrieved from https://dergipark.org.tr/en/pub/jesd/issue/20874/224015