Research Article
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Year 2023, Volume: 13 Issue: 2, 1026 - 1042, 01.06.2023
https://doi.org/10.21597/jist.1222412

Abstract

References

  • Adacher, L., & Flamini, M. (2021). Optimization of airport check-in service quality focused on operational costs and passengers’ satisfaction. Plos one, 16(8), e0253586.
  • Adamčík, F., Galanda, J., Šulej, R., Jenová, E., & Jezný, M. (2018, August). Local Modular Departure Control System for Airports. In 2018 XIII International Scientific Conference-New Trends in Aviation Development (NTAD) (pp. 8- 12). IEEE.
  • Ahmed, S. Y. (2018). Design of mobile application for travelers to transport Baggage and Handle Check-in process. International Journal of Advanced Computer Science and Applications, 9(2).
  • AlKheder, S. (2021). Passengers intentions towards self-services check-in, Kuwait airport as a case study. Technological Forecasting and Social Change, 169, 120864.
  • Alnowibet, K. A., Khireldin, A., Abdelawwad, M., & Mohamed, A. W. (2022). Airport terminal building capacity evaluation using queuing system. Alexandria Engineering Journal, 61(12), 10109-10118.
  • Alodhaibi, S., Burdett, R. L., & Yarlagadda, P. K. (2019). Impact of passenger-arrival patterns in outbound processes of airports. Procedia Manufacturing, 30, 323-330.
  • Alodhaibi, S., Burdett, R. L., & Yarlagadda, P. K. (2020). A framework for sharing staff between outbound and inbound airport processes. Mathematics, 8(6), 895.
  • Andreassen, T. W., van Oest, R. D., & Lervik-Olsen, L. (2018). Customer inconvenience and price compensation: A multiperiod approach to labor-automation trade-offs in services. Journal of Service Research, 21(2), 173-183.
  • Appelt, S., Batta, R., Li Lin, & Drury, C. (2007). Simulation of passenger check-in at a medium-sized us airport. 2007 Winter Simulation Conference. doi:10.1109/wsc.2007.4419729
  • Attié, R. (2021) Designing of a Quality Audit Methodology for IT Support Service: Development of a quality audit criteria. Masters Thesis, University of Turku. Bevilacqua, M., & Ciarapica, F. E. (2010, December). Analysis of check-in procedure using simulation: a case study. In 2010 IEEE International Conference on Industrial Engineering and Engineering Management (pp. 1621-1625). IEEE.
  • Brause, L. M., Popa, A., Koch, T., Deutschmann, A., & Hellmann, M. (2020). Optimization of resource demand for passenger services at airports during system failures such as blackouts. European Transport Research Review, 12(1), 1-13.
  • Choi, J. H. (2021). Changes in airport operating procedures and implications for airport strategies post-COVID-19. Journal of Air Transport Management, 94, 102065.
  • COBIT (2019). COBIT® 2019 FRAMEWORK: GOVERNANCE AND MANAGEMENT OBJECTIVES (5th ed., p. 302). ISACA. https://store.isaca.org/s/store#/store/browse/detail/a2S4w000004Ko9ZEAS
  • IEEE (1989). IEEE Standard Dictionary of Measures to Produce Reliable Software. IEEE Std 982.1-1988, 1-36. https://doi.org/10.1109/IEEESTD.1989.86055
  • ISOIEC20000, I. T. (2005a). Service Management, Part 1: Specification for service management. ISO/IEC JTC1/SC7 Secretariat.
  • ISOIEC20000, I. T. (2005b). IT Service Management, Part 2: Code of practice for service management. ISO/IEC JTC1/SC7 Secretariat.
  • ITSMF UK (2007). ITIL Service Management Self Assessment. http://www.itsmf.com/bestpractice/selfassessment.asp
  • Jäntti, M. (2012a). Examining challenges in IT service desk system and processes: a case study. In The Seventh International Conference on Systems (ICONS) (pp. 105-108).
  • Jäntti, M. (2012b). Improving IT service desk and service management processes in finnish tax administration: a case study on service engineering. In International Conference on Product Focused Software Process Improvement (pp. 218-232). Springer, Berlin, Heidelberg. doi: 10.1007/978-3-642-31063-8_17
  • Jäntti, M., Cater-Steel, A., & Shrestha, A. (2012). Towards an improved it service desk system and processes: a case study. International Journal on Advances in Systems and Measurements, 5(3 & 4), 203-215. https://research.usq.edu.au/item/q1v99/towards-an-improved-it-service-desk-system-and-processes-a-case-study
  • Jenčová, E., Koščák, P., & Koščáková, M. (2023). Dimensioning the Optimal Number of Parallel Service Desks in the Passenger Handling Process at Airports Considered as a Queueing System—Case Study. Aerospace, 10(1), 50.
  • Joustra, P. E., & Van Dijk, N. M. (2001, December). Simulation of check-in at airports. In Proceeding of the 2001 Winter Simulation Conference (Cat. No. 01CH37304) (Vol. 2, pp. 1023-1028). IEEE. doi: 10.1109/WSC.2001.977409
  • Kaushik, R., & Thakur, A. K. (2022) A Brief Review on IoT, its Applications, Challenges & Future Aspects in Aviation Industry. International Journal of Current Science. 12(2) 909-914.
  • Kıyıldı, R. K., & Karasahin, M. (2008). The capacity analysis of the check-in unit of Antalya Airport using the fuzzy logic method. Transportation Research Part A: Policy and Practice, 42(4), 610-619. doi: 10.1016/j.tra.2008.01.004 doi: 10.1016/j.tra.2008.01.004
  • Kovynyov, I., & Mikut, R. (2019). Digital technologies in airport ground operations. NETNOMICS: economic research and electronic networking, 20(1), 1-30.
  • L’Ortye, J., Mitici, M., & Visser, H. G. (2021). Robust flight-to-gate assignment with landside capacity constraints. Transportation Planning and Technology, 44(4), 356-377.
  • Lahtela, A., Jäntti, M., & Kaukola, J. (2010). Implementing an ITIL-based IT service management measurement system. In 2010 Fourth International Conference on Digital Society (pp. 249-254). IEEE. doi: 10.1109/ICDS.2010.48
  • Lahtela, A., Jäntti, M., & Kaukola, J. (2010, February). Implementing an ITIL-based IT service management measurement system. In 2010 Fourth International Conference on Digital Society (pp. 249-254). IEEE. doi: 10.1109/ICDS.2010.48
  • Luftman, J. (2003). Measure your business-IT alignment. Optimize: Business execution for CIOs Magazine, 26.
  • Molina Cecchetti, M. A. (2004). Evaluating airline-transit cooperation in airport rail and remote check-in services: a strategic approach for increased ridership (Doctoral dissertation, Massachusetts Institute of Technology). http://hdl.handle.net/1721.1/30042
  • Moon, H. Y., & Lee, B. Y. (2022). Self-service technologies (SSTs) in airline services: multimediating effects of flow experience and SST evaluation. International Journal of Contemporary Hospitality Management.
  • Niessinka, F., Clerca, V., Tijdinka, T., & van Vliet, H. (2005). The IT Service capability maturity model version 1.0. CIBIT Consultants&Vrije Universiteit, 60.
  • Orhan, İ. & Orhan, G. (2020). Modelling and Managing Airport Passenger Flow: A Case of Hasan Polatkan Airport in Turkey . International Journal of Aviation Science and Technology , 01 (02) , 71-79 . DOI: 10.23890/IJAST.vm01is02.0204
  • Park, S. U., & Lee, J. D. (2020). Analyzing Factors that Influence the Efficiency of Airport Passenger Terminal by Using AHP (Analytic Hierarchy Process) Method (Case Study of Juanda Airport—Surabaya, Indonesia). KSCE Journal of Civil Engineering, 24(12), 3856-3865.
  • Peak, D., & Guynes, C. S. (2003). Improving information quality through IT alignment planning: A case study. Information Systems Management, 20(4), 22-29. doi: 10.1201/1078/43647.20.4.20030901/77289.4
  • Rohloff, M. (2008). A reference process model for IT service management. AMCIS 2008 Proceedings, 2. https://aisel.aisnet.org/amcis2008/2
  • Steinberg, R. A. (2014). Implementing ITSM: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner. Trafford Publishing.
  • Suroso, H. C., & Nasution, A. H. (2020, June). Cognitive Work Analysis to Comprehend Operations in Self Check-in Counter. In IOP Conference Series: Materials Science and Engineering (Vol. 875, No. 1, p. 012058). IOP Publishing.
  • Tang, C. H. (2010). A network model for airport common use check-in counter assignments. Journal of the Operational Research Society, 61(11), 1607-1618. doi: 10.1057/jors.2009.126
  • Ueda, K., & Kurahashi, S. (2018). Agent-based self-service technology adoption model for air-travelers: Exploring best operational practices. Frontiers in physics, 6, 5.
  • Wu, P. P. Y., & Mengersen, K. (2013). A review of models and model usage scenarios for an airport complex system. Transportation Research Part A: Policy and Practice, 47, 124-140. doi: 10.1016/j.tra.2012.10.015
  • Yan, S., Chang, K. C., & Tang, C. H. (2005). Minimizing inconsistencies in airport common-use checking counter assignments with a variable number of counters. Journal of Air Transport Management, 11(2), 107-116. doi: 10.1016/j.jairtraman.2004.09.006
  • Yan, S., Tang, C. H., & Chen, M. (2004). A model and a solution algorithm for airport common use check-in counter assignments. Transportation Research Part A: Policy and Practice, 38(2), 101-125. doi: 10.1016/j.tra.2003.10.001
  • Yang, T. M., & Zheng, M. C. (2021). Usability of the Self-check-In Kiosk in Airports Based on Users’ Behavior Mapping. In Advances in Usability, User Experience, Wearable and Assistive Technology: Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, July 25-29, 2021, USA (pp. 994-1001). Springer International Publishing.
  • Yavuz, N., Olgaç, S., Günay Aktaş, S., Mert Kantar, Y. (2020). Passenger Satisfaction in European Airports. In: Coşkun, İ., Othman, N., Aslam, M., Lew, A. (eds) Travel and Tourism: Sustainability, Economics, and Management Issues. Springer, Singapore. https://doi.org/10.1007/978-981-10-7068-6_14
  • Zaharia, S. E., & Pietreanu, C. V. (2018). Challenges in airport digital transformation. Transportation research procedia, 35, 90-99.
  • Zhou, H., Hu, X. B., Zhou, J., Gu, S. H., & Wang, T. Q. (2021). A New City Air Terminal Service Mode: Urban Mobile Station for Luggage Check-in Service and Evolutionary Approach. IEEE Transactions on Intelligent Transportation Systems, 23(7), 7281-7297.
  • Zhou, Y., Anderson, R., Vakilzadian, H., Moeller, D. P., & Deutschmann, A. (2018, May). Developing a dynamic queueing model for the airport check-in process. In 2018 IEEE International Conference on Electro/Information Technology (EIT) (pp. 0871-0876). IEEE.

Airport Common-Use Check-in Operations: A Novel and Efficient Model

Year 2023, Volume: 13 Issue: 2, 1026 - 1042, 01.06.2023
https://doi.org/10.21597/jist.1222412

Abstract

This paper examines the capacity problems of common-use environment service improvement
and airport passenger services in line with information technology (IT) issues. There are many
time-critical processes in the airport terminal for the necessary airport passenger flow processes
that IT service design aims to support it. Many flow processes can be designed under several
functions while international, domestic, or general aviation cases. The current approaches have
been based on the standard industrial methods based on the Information Technology
Infrastructure Library (ITIL) practices. However, this infrastructure library practices’ distinct
general industrial foundations and airport time-critical processes could not fit customer
expectations. This research offers an approach by adding a pre-layer with a user certification
rather than fixing the problems on the ground. Although the proposed novel model does not
conflict with the ITIL practices, it primarily develops the practices by coinciding with them a
certificated training of end users to establish a positive passenger experience and helping the
profitability of the airport. The offered model simulation results show that the Airport IT
Service helpdesk and field team instantaneous utilization average was reduced from 96% to
28%, and the field team queue duration during the airport peak hours was 26 minutes to 2
minutes. This study demonstrates that the airport IT support service design should be reconsidered during its passenger service operation.

References

  • Adacher, L., & Flamini, M. (2021). Optimization of airport check-in service quality focused on operational costs and passengers’ satisfaction. Plos one, 16(8), e0253586.
  • Adamčík, F., Galanda, J., Šulej, R., Jenová, E., & Jezný, M. (2018, August). Local Modular Departure Control System for Airports. In 2018 XIII International Scientific Conference-New Trends in Aviation Development (NTAD) (pp. 8- 12). IEEE.
  • Ahmed, S. Y. (2018). Design of mobile application for travelers to transport Baggage and Handle Check-in process. International Journal of Advanced Computer Science and Applications, 9(2).
  • AlKheder, S. (2021). Passengers intentions towards self-services check-in, Kuwait airport as a case study. Technological Forecasting and Social Change, 169, 120864.
  • Alnowibet, K. A., Khireldin, A., Abdelawwad, M., & Mohamed, A. W. (2022). Airport terminal building capacity evaluation using queuing system. Alexandria Engineering Journal, 61(12), 10109-10118.
  • Alodhaibi, S., Burdett, R. L., & Yarlagadda, P. K. (2019). Impact of passenger-arrival patterns in outbound processes of airports. Procedia Manufacturing, 30, 323-330.
  • Alodhaibi, S., Burdett, R. L., & Yarlagadda, P. K. (2020). A framework for sharing staff between outbound and inbound airport processes. Mathematics, 8(6), 895.
  • Andreassen, T. W., van Oest, R. D., & Lervik-Olsen, L. (2018). Customer inconvenience and price compensation: A multiperiod approach to labor-automation trade-offs in services. Journal of Service Research, 21(2), 173-183.
  • Appelt, S., Batta, R., Li Lin, & Drury, C. (2007). Simulation of passenger check-in at a medium-sized us airport. 2007 Winter Simulation Conference. doi:10.1109/wsc.2007.4419729
  • Attié, R. (2021) Designing of a Quality Audit Methodology for IT Support Service: Development of a quality audit criteria. Masters Thesis, University of Turku. Bevilacqua, M., & Ciarapica, F. E. (2010, December). Analysis of check-in procedure using simulation: a case study. In 2010 IEEE International Conference on Industrial Engineering and Engineering Management (pp. 1621-1625). IEEE.
  • Brause, L. M., Popa, A., Koch, T., Deutschmann, A., & Hellmann, M. (2020). Optimization of resource demand for passenger services at airports during system failures such as blackouts. European Transport Research Review, 12(1), 1-13.
  • Choi, J. H. (2021). Changes in airport operating procedures and implications for airport strategies post-COVID-19. Journal of Air Transport Management, 94, 102065.
  • COBIT (2019). COBIT® 2019 FRAMEWORK: GOVERNANCE AND MANAGEMENT OBJECTIVES (5th ed., p. 302). ISACA. https://store.isaca.org/s/store#/store/browse/detail/a2S4w000004Ko9ZEAS
  • IEEE (1989). IEEE Standard Dictionary of Measures to Produce Reliable Software. IEEE Std 982.1-1988, 1-36. https://doi.org/10.1109/IEEESTD.1989.86055
  • ISOIEC20000, I. T. (2005a). Service Management, Part 1: Specification for service management. ISO/IEC JTC1/SC7 Secretariat.
  • ISOIEC20000, I. T. (2005b). IT Service Management, Part 2: Code of practice for service management. ISO/IEC JTC1/SC7 Secretariat.
  • ITSMF UK (2007). ITIL Service Management Self Assessment. http://www.itsmf.com/bestpractice/selfassessment.asp
  • Jäntti, M. (2012a). Examining challenges in IT service desk system and processes: a case study. In The Seventh International Conference on Systems (ICONS) (pp. 105-108).
  • Jäntti, M. (2012b). Improving IT service desk and service management processes in finnish tax administration: a case study on service engineering. In International Conference on Product Focused Software Process Improvement (pp. 218-232). Springer, Berlin, Heidelberg. doi: 10.1007/978-3-642-31063-8_17
  • Jäntti, M., Cater-Steel, A., & Shrestha, A. (2012). Towards an improved it service desk system and processes: a case study. International Journal on Advances in Systems and Measurements, 5(3 & 4), 203-215. https://research.usq.edu.au/item/q1v99/towards-an-improved-it-service-desk-system-and-processes-a-case-study
  • Jenčová, E., Koščák, P., & Koščáková, M. (2023). Dimensioning the Optimal Number of Parallel Service Desks in the Passenger Handling Process at Airports Considered as a Queueing System—Case Study. Aerospace, 10(1), 50.
  • Joustra, P. E., & Van Dijk, N. M. (2001, December). Simulation of check-in at airports. In Proceeding of the 2001 Winter Simulation Conference (Cat. No. 01CH37304) (Vol. 2, pp. 1023-1028). IEEE. doi: 10.1109/WSC.2001.977409
  • Kaushik, R., & Thakur, A. K. (2022) A Brief Review on IoT, its Applications, Challenges & Future Aspects in Aviation Industry. International Journal of Current Science. 12(2) 909-914.
  • Kıyıldı, R. K., & Karasahin, M. (2008). The capacity analysis of the check-in unit of Antalya Airport using the fuzzy logic method. Transportation Research Part A: Policy and Practice, 42(4), 610-619. doi: 10.1016/j.tra.2008.01.004 doi: 10.1016/j.tra.2008.01.004
  • Kovynyov, I., & Mikut, R. (2019). Digital technologies in airport ground operations. NETNOMICS: economic research and electronic networking, 20(1), 1-30.
  • L’Ortye, J., Mitici, M., & Visser, H. G. (2021). Robust flight-to-gate assignment with landside capacity constraints. Transportation Planning and Technology, 44(4), 356-377.
  • Lahtela, A., Jäntti, M., & Kaukola, J. (2010). Implementing an ITIL-based IT service management measurement system. In 2010 Fourth International Conference on Digital Society (pp. 249-254). IEEE. doi: 10.1109/ICDS.2010.48
  • Lahtela, A., Jäntti, M., & Kaukola, J. (2010, February). Implementing an ITIL-based IT service management measurement system. In 2010 Fourth International Conference on Digital Society (pp. 249-254). IEEE. doi: 10.1109/ICDS.2010.48
  • Luftman, J. (2003). Measure your business-IT alignment. Optimize: Business execution for CIOs Magazine, 26.
  • Molina Cecchetti, M. A. (2004). Evaluating airline-transit cooperation in airport rail and remote check-in services: a strategic approach for increased ridership (Doctoral dissertation, Massachusetts Institute of Technology). http://hdl.handle.net/1721.1/30042
  • Moon, H. Y., & Lee, B. Y. (2022). Self-service technologies (SSTs) in airline services: multimediating effects of flow experience and SST evaluation. International Journal of Contemporary Hospitality Management.
  • Niessinka, F., Clerca, V., Tijdinka, T., & van Vliet, H. (2005). The IT Service capability maturity model version 1.0. CIBIT Consultants&Vrije Universiteit, 60.
  • Orhan, İ. & Orhan, G. (2020). Modelling and Managing Airport Passenger Flow: A Case of Hasan Polatkan Airport in Turkey . International Journal of Aviation Science and Technology , 01 (02) , 71-79 . DOI: 10.23890/IJAST.vm01is02.0204
  • Park, S. U., & Lee, J. D. (2020). Analyzing Factors that Influence the Efficiency of Airport Passenger Terminal by Using AHP (Analytic Hierarchy Process) Method (Case Study of Juanda Airport—Surabaya, Indonesia). KSCE Journal of Civil Engineering, 24(12), 3856-3865.
  • Peak, D., & Guynes, C. S. (2003). Improving information quality through IT alignment planning: A case study. Information Systems Management, 20(4), 22-29. doi: 10.1201/1078/43647.20.4.20030901/77289.4
  • Rohloff, M. (2008). A reference process model for IT service management. AMCIS 2008 Proceedings, 2. https://aisel.aisnet.org/amcis2008/2
  • Steinberg, R. A. (2014). Implementing ITSM: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner. Trafford Publishing.
  • Suroso, H. C., & Nasution, A. H. (2020, June). Cognitive Work Analysis to Comprehend Operations in Self Check-in Counter. In IOP Conference Series: Materials Science and Engineering (Vol. 875, No. 1, p. 012058). IOP Publishing.
  • Tang, C. H. (2010). A network model for airport common use check-in counter assignments. Journal of the Operational Research Society, 61(11), 1607-1618. doi: 10.1057/jors.2009.126
  • Ueda, K., & Kurahashi, S. (2018). Agent-based self-service technology adoption model for air-travelers: Exploring best operational practices. Frontiers in physics, 6, 5.
  • Wu, P. P. Y., & Mengersen, K. (2013). A review of models and model usage scenarios for an airport complex system. Transportation Research Part A: Policy and Practice, 47, 124-140. doi: 10.1016/j.tra.2012.10.015
  • Yan, S., Chang, K. C., & Tang, C. H. (2005). Minimizing inconsistencies in airport common-use checking counter assignments with a variable number of counters. Journal of Air Transport Management, 11(2), 107-116. doi: 10.1016/j.jairtraman.2004.09.006
  • Yan, S., Tang, C. H., & Chen, M. (2004). A model and a solution algorithm for airport common use check-in counter assignments. Transportation Research Part A: Policy and Practice, 38(2), 101-125. doi: 10.1016/j.tra.2003.10.001
  • Yang, T. M., & Zheng, M. C. (2021). Usability of the Self-check-In Kiosk in Airports Based on Users’ Behavior Mapping. In Advances in Usability, User Experience, Wearable and Assistive Technology: Proceedings of the AHFE 2021 Virtual Conferences on Usability and User Experience, Human Factors and Wearable Technologies, Human Factors in Virtual Environments and Game Design, and Human Factors and Assistive Technology, July 25-29, 2021, USA (pp. 994-1001). Springer International Publishing.
  • Yavuz, N., Olgaç, S., Günay Aktaş, S., Mert Kantar, Y. (2020). Passenger Satisfaction in European Airports. In: Coşkun, İ., Othman, N., Aslam, M., Lew, A. (eds) Travel and Tourism: Sustainability, Economics, and Management Issues. Springer, Singapore. https://doi.org/10.1007/978-981-10-7068-6_14
  • Zaharia, S. E., & Pietreanu, C. V. (2018). Challenges in airport digital transformation. Transportation research procedia, 35, 90-99.
  • Zhou, H., Hu, X. B., Zhou, J., Gu, S. H., & Wang, T. Q. (2021). A New City Air Terminal Service Mode: Urban Mobile Station for Luggage Check-in Service and Evolutionary Approach. IEEE Transactions on Intelligent Transportation Systems, 23(7), 7281-7297.
  • Zhou, Y., Anderson, R., Vakilzadian, H., Moeller, D. P., & Deutschmann, A. (2018, May). Developing a dynamic queueing model for the airport check-in process. In 2018 IEEE International Conference on Electro/Information Technology (EIT) (pp. 0871-0876). IEEE.
There are 48 citations in total.

Details

Primary Language English
Subjects Aerospace Engineering
Journal Section Aeronautical and Astronautical Engineering / Havacılık ve Uzay Mühendisliği
Authors

Alper Dalkıran 0000-0002-6607-637X

Early Pub Date May 27, 2023
Publication Date June 1, 2023
Submission Date December 21, 2022
Acceptance Date February 23, 2023
Published in Issue Year 2023 Volume: 13 Issue: 2

Cite

APA Dalkıran, A. (2023). Airport Common-Use Check-in Operations: A Novel and Efficient Model. Journal of the Institute of Science and Technology, 13(2), 1026-1042. https://doi.org/10.21597/jist.1222412
AMA Dalkıran A. Airport Common-Use Check-in Operations: A Novel and Efficient Model. J. Inst. Sci. and Tech. June 2023;13(2):1026-1042. doi:10.21597/jist.1222412
Chicago Dalkıran, Alper. “Airport Common-Use Check-in Operations: A Novel and Efficient Model”. Journal of the Institute of Science and Technology 13, no. 2 (June 2023): 1026-42. https://doi.org/10.21597/jist.1222412.
EndNote Dalkıran A (June 1, 2023) Airport Common-Use Check-in Operations: A Novel and Efficient Model. Journal of the Institute of Science and Technology 13 2 1026–1042.
IEEE A. Dalkıran, “Airport Common-Use Check-in Operations: A Novel and Efficient Model”, J. Inst. Sci. and Tech., vol. 13, no. 2, pp. 1026–1042, 2023, doi: 10.21597/jist.1222412.
ISNAD Dalkıran, Alper. “Airport Common-Use Check-in Operations: A Novel and Efficient Model”. Journal of the Institute of Science and Technology 13/2 (June 2023), 1026-1042. https://doi.org/10.21597/jist.1222412.
JAMA Dalkıran A. Airport Common-Use Check-in Operations: A Novel and Efficient Model. J. Inst. Sci. and Tech. 2023;13:1026–1042.
MLA Dalkıran, Alper. “Airport Common-Use Check-in Operations: A Novel and Efficient Model”. Journal of the Institute of Science and Technology, vol. 13, no. 2, 2023, pp. 1026-42, doi:10.21597/jist.1222412.
Vancouver Dalkıran A. Airport Common-Use Check-in Operations: A Novel and Efficient Model. J. Inst. Sci. and Tech. 2023;13(2):1026-42.