Research Article
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Year 2018, , 55 - 65, 30.03.2018
https://doi.org/10.17261/Pressacademia.2018.807

Abstract

References

  • Ackroyd, S., and Thompson, P. (1999). Organizational Misbehaviour: London: SAGE Publications.
  • Aquino, K., and Thau, S. (2009). Workplace victimization: Aggression from the target's perspective. Annual review of psychology, 60 (1), 717-741.
  • Babakus, E., and Boller, G. W. (1992). An empirical assessment of the SERVQUAL scale. Journal of Business research, 24(3), 253-268.
  • Babin, B. J., and Babin, L. A. (1996). Effects of moral cognitions and consumer emotions on shoplifting intentions. Psychology and Marketing, 13(8), 785-802.
  • Bacharach, S. B. (1989). Organizational Theories: Criteria Some for Evaluation What Theory Is Not: Data, Typologies, and Metaphors, Academy of Management Review, 14(4), 496–515.
  • Bagozzi, R. P. (2007) On the Meaning of Formative Measurement and How It Differs from Reflective Measurement: Comment on Howell, Breivik, and Wilcox. Psychological Methods, 12(2), 229–237.
  • Bagozzi, R. P. (2011). Measurement and Meaning in Information Systems and Organizational Research: Methodological and Philosophical Foundations”, MIS Quarterly, 35(2), 261–292.
  • Bagozzi, R. P., and Edwards, J. R. (1998). A general approach for representing constructs in organizational research. Organizational research methods, 1(1), 45-87.
  • Bandura, A. (1973). Aggression: A Social Learning Analysis, Englewood Cliffs, NJ: Prentice Hall
  • Baron, R. A., and Neuman, J. H. (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes. Aggressive behavior, 22(3), 161-173.
  • Brady, M. K., and Cronin Jr, J. J. (2001). Some new thoughts on conceptualizing perceived service quality: a hierarchical approach. Journal of marketing, 65(3), 34-49.
  • Brady, M. K., Cronin Jr, J. J., and Brand, R. R. (2002). Performance-only measurement of service quality: a replication and extension. Journal of business research, 55(1), 17-31.
  • Buss, A. H. (1961). The Psychology of Aggression, New York: Wiley.
  • Churchill, G. A. (1979). A Paradigm for Developing Better Measures of Marketing Constructs. Journal of Marketing Research, 16(1), 64-73.
  • Cole, M. S., Walter, F., Bedeian, A. G., and O’Boyle, E. H. (2012). Job Burnout and Employee Engagement: A Meta-Analytic Examination of Construct Proliferation. Journal of Management, 38(5), 1550–1581.
  • Cronin Jr, J. J., and Taylor, S. A. (1992) Measuring service quality: a reexamination and extension, The Journal of Marketing, 56 (3), 55-68.
  • Dabholkar, P. A., Thorpe, D. I., and Rentz, J. O. (1996). A measure of service quality for retail stores: scale development and validation. Journal of the Academy of Marketing Science, 24(1), 3-16.
  • DiRenzo, G. J. (1966). Concepts, theory and explanation in the behavioral sciences. New York: Random House.
  • Echambadi, R., Campbell, B., and Agarwal, R. (2006). Encouraging Best Practice in Quantitative Management Research: An Incomplete List of Opportunities. Journal of Management Studies, 43(8), 1801–1820.
  • Edwards, J. R. (2001). Multidimensional Constructs in Organizational Behavior Research: An Integrative Analytical Framework. Organizational Research Methods, 4(2), 144–192.
  • Edwards, J. R., and Bagozzi, R. P. (2000). On the Nature and Direction of Relationships Between Constructs and Measures. Psychological Methods, 5(2), 155-174
  • Fisk, R., Grove, S., Harris, L. C., Keeffe, D. A., Daunt, K. L., Russell-Bennett, R., and Wirtz, J. (2010). Customers behaving badly: a state of the art review, research agenda and implications for practitioners. Journal of Services Marketing, 24(6), 417–429.
  • Floyd, S. W., Cornelissen, J. P., Wright, M., and Delios, A. (2011). Processes and practices of strategizing and organizing: Review, development, and the role of bridging and umbrella constructs. Journal of Management Studies, 48(5), 933–952.
  • Fowler III, A. R. (2007). Hooligan’s Holiday: Rethinking Deviant Consumer Behavior and Marketing. In G. Fitzsimons and V. Morvitz (Eds.), ACR North American Advances in Consumer Research, 34, 45–46. Duluth.
  • Fuglsang, L., and Jagd, S. (2015). Making sense of institutional trust in organizations: Bridging institutional context and trust. Organization, 22(1), 23–39.
  • Fullerton, R. A., and Punj, G. (1997). Can Consumer Misbehavior Be Controlled? A Critical Analysis of Two Major Control Techniques. Advances in Consumer Research, 24, 340–344.
  • Fullerton, R. A., and Punj, G. (2004). Repercussions of promoting an ideology of consumption: Consumer misbehavior. Journal of Business Research, 57(11), 1239–1249.
  • Gerring, J. (2001). Social science methodology: A criterial framework. Cambridge: Cambridge University Press.
  • Gilliam, D. A., and Voss, K. (2013). A proposed procedure for construct definition in marketing. European Journal of Marketing, 47(1/2), 5– 26.
  • Glomb, T. M., and Liao, H. (2003). Interpersonal aggression in work groups: Social influence, reciprocal, and individual effects. Academy of Management Journal, 46(4), 486-496.
  • Goertz, G. (2009). Social Science Concepts: A User’s Guide. Princeton: Princeton University Press.
  • Greer, D. A. (2015). Defective co-creation: Developing a typology of consumer dysfunction in professional services. European Journal of Marketing, 49(1/2), 238–261.
  • Griffin, R. W., O’Leary-Kelly, A., and Collins, J. (1998). Dysfunctional work behavior in organizations. Journal of Organizational Behavior: Trends in Organizational Behavior, 5, 65-82
  • Griffin, R. W., and O’Leary-Kelly, A. M. (2004). “An Introduction to the Dark Side”, In R. W. Griffin and A. M. O’Leary-Kelly (Eds.), The Dark Side of Organizational Behavior, 1–19, San Francisco: Jossey-Bass.
  • Guidroz, A. M., Burnfield-Geimer, J. L., Clark, O., Schwetschenau, H. M., and Jex, S. M. (2010) The nursing incivility scale: Development and validation of an occupation-specific measure. Journal of Nursing Measurement, 18(3), 176.
  • Harris, L. C. (2008). Fraudulent Return Proclivity: An Empirical Analysis. Journal of Retailing, 84(4), 461–476.
  • Harris, L. C. (2013). Service employees and customer phone rage: An empirical analysis. European Journal of Marketing, 47(3/4), 463-484.
  • Harris, L. C., and Ogbonna, E. (2002). Exploring service sabotage: The antecedents, types and consequences of frontline, deviant, antiservice behaviors. Journal of Service Research, 4(3), 163–183.
  • Harris, L. C., and Reynolds, K. L. (2003). The consequences of dysfunctional customer behavior, Journal of Service Research, 6(2), 144–161.
  • Harris, L. C., and Reynolds, K. L. (2004). Jaycustomer behavior: an exploration of types and motives in the hospitality industry. Journal of Services Marketing, 18(5), 339–357.
  • Hershcovis, M. S. (2011). ‘Incivility, social undermining, bullying. . .oh my!’: A call to reconcile constructs within workplace aggression research. Journal of Organizational Behavior, 32(3), 499–519.
  • Hershcovis MS, and Barling J. (2007). A relational perspective on workplace aggression: an examination of perpetrators and targets. In Dysfunctional Workplace: Management Challenges and Symptoms, In J Langan-Fox, CL Cooper and R Klimoski (eds.), 268–84. Cheltenham, UK: Elgar
  • Hershcovis, M. S., and Reich, T. C. (2013). Integrating workplace aggression research: Relational, contextual, and method considerations. Journal of Organizational Behavior, 34. S26-S42
  • Hirsch, P. M., and Levin, D. Z. (1999). Umbrella Advocates Versus Validity Police: A Life-Cycle Model, Organization Science, 10(2), 199–212.
  • Howell, R. D., Breivik, E., and Wilcox, J. B. (2007). Reconsidering Formative Measurement, Psychological Methods, 12(2), 205–218.
  • Hunt, S. D. (1976). The Nature and Scope of Marketing, Journal of Marketing, 40(July 1976), 17-28.
  • Jarvis, C. B., MacKenzie, S. B., and Podsakoff, P. M. (2003). A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research, Journal of Consumer Research, 30(2), 199–218.
  • Linstead, S., Maréchal, G., and Griffin, R. W. (2014). Theorizing and researching the dark side of organization, Organization Studies, 35(2), 165-188.
  • Locke, E. A. (2012). Construct validity vs. concept validity. Human Resource Management Review, 22(2), 146–148.
  • MacCallum, R. C., and Browne, M. W. (1993). The use of causal indicators in covariance structure models: some practical issues, Psychological Bulletin, 114(3), 533–541.
  • MacCorquodale, K., and Meehl, P. E. (1948). On a distinction between hypothetical constructs and intervening variables. Psychological Review, 55(2), 95–107.
  • MacKenzie, S. B. (2003). The Dangers of Poor Construct Conceptualization. Journal of the Academy of Marketing Science, 31(3), 323–326.
  • Markus, K. A. (2008). Constructs, Concepts and the Worlds of Possibility: Connecting the Measurement, Manipulation, and Meaning of Variables. Measurement: Interdisciplinary Research and Perspective, 6(1–2), 54–77.
  • Mowen, J. C., and Voss, K. (2008). On Building Better Construct Measures: Implications of a General Hierarchical Model. Psychology and Marketing, 25(6), 485–505.
  • Neuman, J. H. (2004). Injustice, stress, and aggression in organizations. In Griffin, R. W. and O’LearyKelly, A. M. (Eds), The Dark Side of Organizational Behavior. San Francisco, CA: Jossey-Bass
  • Neuman, J. H., and Baron, R. A. (2005). Aggression in the Workplace: A social-psychological Perspective, In Counterproductive Work Behavior: Investigations of actors and targets. 13–40, Washington DC: American Psychological Association.
  • Nixon, A. E., and Spector, P. E. (2015). Seeking Clarity in a Linguistic Fog: Moderators of the Workplace Aggression-Strain Relationship, Human Performance, 28(2), 137–164.
  • Osigweh, C. A. B. (1989). Concept Fallibility in Organizational Science. Academy of Management Review, 14(4), 579–594.
  • Parasuraman, A., Berry, L. L., and Zeithaml, V. A. (1991). Refinement and Reassessment of the SERVQUAL Scale. Journal of Retailing, 64, 1240.
  • Parasuraman, A., Zeithaml, V. A., and Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41-50.
  • Parasuraman, A., Zeithaml, V. A., and Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213-233.
  • Podsakoff, P. M., Mackenzie, S. B., and Podsakoff, N. P. (2016). Recommendations for Creating Better Concept Definitions in the Organizational, Behavioral, and Social Sciences. Organizational Research Methods, 19(2), 1–45.
  • Poole, M. S., and Van de Ven, A. H. (1989). “Using Paradox to Build Management and Organization Theories”, Academy of Management Review, 14(4), 562–578.
  • Reynolds, K. L., and Harris, L. C. (2006). Deviant Customer Behavior: An Exploration of Frontline Employee Tactics, The Journal of Marketing Theory and Practice, 14(2), 95–111.
  • Reynolds, K. L., and Harris, L. C. (2009). Dysfunctional Customer Behavior Severity: An Empirical Examination. Journal of Retailing, 85(3), 321–335.
  • Robinson, S. L., and Bennett, R. J. (1995). A Typology of Deviant Workplace Behaviors: A Multidimensional Scaling Study. Academy of Management Journal, 38(2), 555–572.
  • Rossiter, J. R. (2011). Measurement for the social sciences: The C-OAR-SE method and why it must replace psychometrics. New York, NY: Springer Science + Business Media
  • Schaffner, K. F. (1969). Correspondence Rules. Philosophy of Science, 36(3), 280–290.
  • Shapiro, D. L., Duffy, M. K., Kim, T.-Y., Lean, E. R., and O’Leary-Kelly, A. (2008). Rude,” “Uncivil,” or “Disrespectful” Treatment in the Workplace: What’s in a Name. In Justice, Morality, and Social Responsibility, 227–262. IAP.
  • Singh, J., Brady, M., Arnold, T., and Brown, T. (2017). The Emergent Field of Organizational Frontlines. Journal of Service Research, 20(1), 3– 11.
  • Suddaby, R. (2010). Editor’s comments: Construct clarity in theories of management and organization. Academy of Management Review, 35(3), 346–357.
  • Tepper, B. J., and Henle, C. A. (2011). A case for recognizing distinctions among constructs that capture interpersonal mistreatment in work organizations. Journal of Organizational Behavior, 32(3), 487–498.
  • Vardi, Y., and Wiener, Y. (1996). Misbehavior in Organizations: A Motivational Framework. Organization Science, 7(2), 151–165.
  • Wang, M., Liao, H., Zhan, Y., and Shi, J. (2011). Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives. Academy of Management Journal, 54(2), 312-334.
  • Warren, D. E. (2003). Constructive and Destructive Deviance in Organizations”, Academy of Management Review, 28(4), 622–632.

A HIERARCHICAL APPROACH FOR DEFINING AND CLASSIFYING CONSTRUCTS IN MANAGEMENT AND MARKETING RESEARCH: EXAMPLES FROM THE FIELD OF DYSFUNCTIONAL BEHAVIOR

Year 2018, , 55 - 65, 30.03.2018
https://doi.org/10.17261/Pressacademia.2018.807

Abstract

Purpose - Construct clarity and overlapping problems are obvious
in management and marketing literatures. Moreover, they cause serious
methodological problems. It is vital to provide meaningful definition and
classification procedures for management and marketing phenomena. Current paper
argues that defining and classifying constructs using hierarchical approach can
provide clear and practically meaningful construct definitions and
classifications.
    

Methodology - Current paper reviews construct definition articles in
the fields of management, marketing and psychology in order to provide
hierarchical construct definition and classification procedure. Authors also
apply this procedure in the field of dysfunctional behavior, which has
seriously suffered from construct definition overlaps.

Findings- Although previous literature tends to classify
constructs dichotomously (latent constructs and observable variables), our
literature review discovers more than two levels in the hierarchical
abstraction-generalizability continuum, such as umbrella and bridging
constructs. 





Conclusion- Current paper concludes that using hierarchical
criteria map for defining and classifying constructs may cause meaningful,
distinct (but not disconnected) construct definitions, which clearly target
real world phenomena.  

References

  • Ackroyd, S., and Thompson, P. (1999). Organizational Misbehaviour: London: SAGE Publications.
  • Aquino, K., and Thau, S. (2009). Workplace victimization: Aggression from the target's perspective. Annual review of psychology, 60 (1), 717-741.
  • Babakus, E., and Boller, G. W. (1992). An empirical assessment of the SERVQUAL scale. Journal of Business research, 24(3), 253-268.
  • Babin, B. J., and Babin, L. A. (1996). Effects of moral cognitions and consumer emotions on shoplifting intentions. Psychology and Marketing, 13(8), 785-802.
  • Bacharach, S. B. (1989). Organizational Theories: Criteria Some for Evaluation What Theory Is Not: Data, Typologies, and Metaphors, Academy of Management Review, 14(4), 496–515.
  • Bagozzi, R. P. (2007) On the Meaning of Formative Measurement and How It Differs from Reflective Measurement: Comment on Howell, Breivik, and Wilcox. Psychological Methods, 12(2), 229–237.
  • Bagozzi, R. P. (2011). Measurement and Meaning in Information Systems and Organizational Research: Methodological and Philosophical Foundations”, MIS Quarterly, 35(2), 261–292.
  • Bagozzi, R. P., and Edwards, J. R. (1998). A general approach for representing constructs in organizational research. Organizational research methods, 1(1), 45-87.
  • Bandura, A. (1973). Aggression: A Social Learning Analysis, Englewood Cliffs, NJ: Prentice Hall
  • Baron, R. A., and Neuman, J. H. (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes. Aggressive behavior, 22(3), 161-173.
  • Brady, M. K., and Cronin Jr, J. J. (2001). Some new thoughts on conceptualizing perceived service quality: a hierarchical approach. Journal of marketing, 65(3), 34-49.
  • Brady, M. K., Cronin Jr, J. J., and Brand, R. R. (2002). Performance-only measurement of service quality: a replication and extension. Journal of business research, 55(1), 17-31.
  • Buss, A. H. (1961). The Psychology of Aggression, New York: Wiley.
  • Churchill, G. A. (1979). A Paradigm for Developing Better Measures of Marketing Constructs. Journal of Marketing Research, 16(1), 64-73.
  • Cole, M. S., Walter, F., Bedeian, A. G., and O’Boyle, E. H. (2012). Job Burnout and Employee Engagement: A Meta-Analytic Examination of Construct Proliferation. Journal of Management, 38(5), 1550–1581.
  • Cronin Jr, J. J., and Taylor, S. A. (1992) Measuring service quality: a reexamination and extension, The Journal of Marketing, 56 (3), 55-68.
  • Dabholkar, P. A., Thorpe, D. I., and Rentz, J. O. (1996). A measure of service quality for retail stores: scale development and validation. Journal of the Academy of Marketing Science, 24(1), 3-16.
  • DiRenzo, G. J. (1966). Concepts, theory and explanation in the behavioral sciences. New York: Random House.
  • Echambadi, R., Campbell, B., and Agarwal, R. (2006). Encouraging Best Practice in Quantitative Management Research: An Incomplete List of Opportunities. Journal of Management Studies, 43(8), 1801–1820.
  • Edwards, J. R. (2001). Multidimensional Constructs in Organizational Behavior Research: An Integrative Analytical Framework. Organizational Research Methods, 4(2), 144–192.
  • Edwards, J. R., and Bagozzi, R. P. (2000). On the Nature and Direction of Relationships Between Constructs and Measures. Psychological Methods, 5(2), 155-174
  • Fisk, R., Grove, S., Harris, L. C., Keeffe, D. A., Daunt, K. L., Russell-Bennett, R., and Wirtz, J. (2010). Customers behaving badly: a state of the art review, research agenda and implications for practitioners. Journal of Services Marketing, 24(6), 417–429.
  • Floyd, S. W., Cornelissen, J. P., Wright, M., and Delios, A. (2011). Processes and practices of strategizing and organizing: Review, development, and the role of bridging and umbrella constructs. Journal of Management Studies, 48(5), 933–952.
  • Fowler III, A. R. (2007). Hooligan’s Holiday: Rethinking Deviant Consumer Behavior and Marketing. In G. Fitzsimons and V. Morvitz (Eds.), ACR North American Advances in Consumer Research, 34, 45–46. Duluth.
  • Fuglsang, L., and Jagd, S. (2015). Making sense of institutional trust in organizations: Bridging institutional context and trust. Organization, 22(1), 23–39.
  • Fullerton, R. A., and Punj, G. (1997). Can Consumer Misbehavior Be Controlled? A Critical Analysis of Two Major Control Techniques. Advances in Consumer Research, 24, 340–344.
  • Fullerton, R. A., and Punj, G. (2004). Repercussions of promoting an ideology of consumption: Consumer misbehavior. Journal of Business Research, 57(11), 1239–1249.
  • Gerring, J. (2001). Social science methodology: A criterial framework. Cambridge: Cambridge University Press.
  • Gilliam, D. A., and Voss, K. (2013). A proposed procedure for construct definition in marketing. European Journal of Marketing, 47(1/2), 5– 26.
  • Glomb, T. M., and Liao, H. (2003). Interpersonal aggression in work groups: Social influence, reciprocal, and individual effects. Academy of Management Journal, 46(4), 486-496.
  • Goertz, G. (2009). Social Science Concepts: A User’s Guide. Princeton: Princeton University Press.
  • Greer, D. A. (2015). Defective co-creation: Developing a typology of consumer dysfunction in professional services. European Journal of Marketing, 49(1/2), 238–261.
  • Griffin, R. W., O’Leary-Kelly, A., and Collins, J. (1998). Dysfunctional work behavior in organizations. Journal of Organizational Behavior: Trends in Organizational Behavior, 5, 65-82
  • Griffin, R. W., and O’Leary-Kelly, A. M. (2004). “An Introduction to the Dark Side”, In R. W. Griffin and A. M. O’Leary-Kelly (Eds.), The Dark Side of Organizational Behavior, 1–19, San Francisco: Jossey-Bass.
  • Guidroz, A. M., Burnfield-Geimer, J. L., Clark, O., Schwetschenau, H. M., and Jex, S. M. (2010) The nursing incivility scale: Development and validation of an occupation-specific measure. Journal of Nursing Measurement, 18(3), 176.
  • Harris, L. C. (2008). Fraudulent Return Proclivity: An Empirical Analysis. Journal of Retailing, 84(4), 461–476.
  • Harris, L. C. (2013). Service employees and customer phone rage: An empirical analysis. European Journal of Marketing, 47(3/4), 463-484.
  • Harris, L. C., and Ogbonna, E. (2002). Exploring service sabotage: The antecedents, types and consequences of frontline, deviant, antiservice behaviors. Journal of Service Research, 4(3), 163–183.
  • Harris, L. C., and Reynolds, K. L. (2003). The consequences of dysfunctional customer behavior, Journal of Service Research, 6(2), 144–161.
  • Harris, L. C., and Reynolds, K. L. (2004). Jaycustomer behavior: an exploration of types and motives in the hospitality industry. Journal of Services Marketing, 18(5), 339–357.
  • Hershcovis, M. S. (2011). ‘Incivility, social undermining, bullying. . .oh my!’: A call to reconcile constructs within workplace aggression research. Journal of Organizational Behavior, 32(3), 499–519.
  • Hershcovis MS, and Barling J. (2007). A relational perspective on workplace aggression: an examination of perpetrators and targets. In Dysfunctional Workplace: Management Challenges and Symptoms, In J Langan-Fox, CL Cooper and R Klimoski (eds.), 268–84. Cheltenham, UK: Elgar
  • Hershcovis, M. S., and Reich, T. C. (2013). Integrating workplace aggression research: Relational, contextual, and method considerations. Journal of Organizational Behavior, 34. S26-S42
  • Hirsch, P. M., and Levin, D. Z. (1999). Umbrella Advocates Versus Validity Police: A Life-Cycle Model, Organization Science, 10(2), 199–212.
  • Howell, R. D., Breivik, E., and Wilcox, J. B. (2007). Reconsidering Formative Measurement, Psychological Methods, 12(2), 205–218.
  • Hunt, S. D. (1976). The Nature and Scope of Marketing, Journal of Marketing, 40(July 1976), 17-28.
  • Jarvis, C. B., MacKenzie, S. B., and Podsakoff, P. M. (2003). A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research, Journal of Consumer Research, 30(2), 199–218.
  • Linstead, S., Maréchal, G., and Griffin, R. W. (2014). Theorizing and researching the dark side of organization, Organization Studies, 35(2), 165-188.
  • Locke, E. A. (2012). Construct validity vs. concept validity. Human Resource Management Review, 22(2), 146–148.
  • MacCallum, R. C., and Browne, M. W. (1993). The use of causal indicators in covariance structure models: some practical issues, Psychological Bulletin, 114(3), 533–541.
  • MacCorquodale, K., and Meehl, P. E. (1948). On a distinction between hypothetical constructs and intervening variables. Psychological Review, 55(2), 95–107.
  • MacKenzie, S. B. (2003). The Dangers of Poor Construct Conceptualization. Journal of the Academy of Marketing Science, 31(3), 323–326.
  • Markus, K. A. (2008). Constructs, Concepts and the Worlds of Possibility: Connecting the Measurement, Manipulation, and Meaning of Variables. Measurement: Interdisciplinary Research and Perspective, 6(1–2), 54–77.
  • Mowen, J. C., and Voss, K. (2008). On Building Better Construct Measures: Implications of a General Hierarchical Model. Psychology and Marketing, 25(6), 485–505.
  • Neuman, J. H. (2004). Injustice, stress, and aggression in organizations. In Griffin, R. W. and O’LearyKelly, A. M. (Eds), The Dark Side of Organizational Behavior. San Francisco, CA: Jossey-Bass
  • Neuman, J. H., and Baron, R. A. (2005). Aggression in the Workplace: A social-psychological Perspective, In Counterproductive Work Behavior: Investigations of actors and targets. 13–40, Washington DC: American Psychological Association.
  • Nixon, A. E., and Spector, P. E. (2015). Seeking Clarity in a Linguistic Fog: Moderators of the Workplace Aggression-Strain Relationship, Human Performance, 28(2), 137–164.
  • Osigweh, C. A. B. (1989). Concept Fallibility in Organizational Science. Academy of Management Review, 14(4), 579–594.
  • Parasuraman, A., Berry, L. L., and Zeithaml, V. A. (1991). Refinement and Reassessment of the SERVQUAL Scale. Journal of Retailing, 64, 1240.
  • Parasuraman, A., Zeithaml, V. A., and Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41-50.
  • Parasuraman, A., Zeithaml, V. A., and Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213-233.
  • Podsakoff, P. M., Mackenzie, S. B., and Podsakoff, N. P. (2016). Recommendations for Creating Better Concept Definitions in the Organizational, Behavioral, and Social Sciences. Organizational Research Methods, 19(2), 1–45.
  • Poole, M. S., and Van de Ven, A. H. (1989). “Using Paradox to Build Management and Organization Theories”, Academy of Management Review, 14(4), 562–578.
  • Reynolds, K. L., and Harris, L. C. (2006). Deviant Customer Behavior: An Exploration of Frontline Employee Tactics, The Journal of Marketing Theory and Practice, 14(2), 95–111.
  • Reynolds, K. L., and Harris, L. C. (2009). Dysfunctional Customer Behavior Severity: An Empirical Examination. Journal of Retailing, 85(3), 321–335.
  • Robinson, S. L., and Bennett, R. J. (1995). A Typology of Deviant Workplace Behaviors: A Multidimensional Scaling Study. Academy of Management Journal, 38(2), 555–572.
  • Rossiter, J. R. (2011). Measurement for the social sciences: The C-OAR-SE method and why it must replace psychometrics. New York, NY: Springer Science + Business Media
  • Schaffner, K. F. (1969). Correspondence Rules. Philosophy of Science, 36(3), 280–290.
  • Shapiro, D. L., Duffy, M. K., Kim, T.-Y., Lean, E. R., and O’Leary-Kelly, A. (2008). Rude,” “Uncivil,” or “Disrespectful” Treatment in the Workplace: What’s in a Name. In Justice, Morality, and Social Responsibility, 227–262. IAP.
  • Singh, J., Brady, M., Arnold, T., and Brown, T. (2017). The Emergent Field of Organizational Frontlines. Journal of Service Research, 20(1), 3– 11.
  • Suddaby, R. (2010). Editor’s comments: Construct clarity in theories of management and organization. Academy of Management Review, 35(3), 346–357.
  • Tepper, B. J., and Henle, C. A. (2011). A case for recognizing distinctions among constructs that capture interpersonal mistreatment in work organizations. Journal of Organizational Behavior, 32(3), 487–498.
  • Vardi, Y., and Wiener, Y. (1996). Misbehavior in Organizations: A Motivational Framework. Organization Science, 7(2), 151–165.
  • Wang, M., Liao, H., Zhan, Y., and Shi, J. (2011). Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives. Academy of Management Journal, 54(2), 312-334.
  • Warren, D. E. (2003). Constructive and Destructive Deviance in Organizations”, Academy of Management Review, 28(4), 622–632.
There are 75 citations in total.

Details

Primary Language English
Journal Section Articles
Authors

Mehmet Okan This is me 0000-0002-9303-5768

A. Banu Elmadag 0000-0002-3611-3977

Publication Date March 30, 2018
Published in Issue Year 2018

Cite

APA Okan, M., & Elmadag, A. B. (2018). A HIERARCHICAL APPROACH FOR DEFINING AND CLASSIFYING CONSTRUCTS IN MANAGEMENT AND MARKETING RESEARCH: EXAMPLES FROM THE FIELD OF DYSFUNCTIONAL BEHAVIOR. Journal of Management Marketing and Logistics, 5(1), 55-65. https://doi.org/10.17261/Pressacademia.2018.807

Journal of Management, Marketing and Logistics (JMML) is a scientific, academic, double blind peer-reviewed, quarterly and open-access online journal. The journal publishes four issues a year. The issuing months are March, June, September and December. The publication languages of the Journal are English and Turkish. JMML aims to provide a research source for all practitioners, policy makers, professionals and researchers working in the areas of management, marketing, logistics, supply chain management, international trade. The editor in chief of JMML invites all manuscripts that cover theoretical and/or applied researches on topics related to the interest areas of the Journal. JMML charges no submission or publication fee.


Ethics Policy - JMML applies the standards of Committee on Publication Ethics (COPE). JMML is committed to the academic community ensuring ethics and quality of manuscripts in publications. Plagiarism is strictly forbidden and the manuscripts found to be plagiarized will not be accepted or if published will be removed from the publication. Authors must certify that their manuscripts are their original work. Plagiarism, duplicate, data fabrication and redundant publications are forbidden. The manuscripts are subject to plagiarism check by iThenticate or similar. All manuscript submissions must provide a similarity report (up to 15% excluding quotes, bibliography, abstract, method).


Open Access - All research articles published in PressAcademia Journals are fully open access; immediately freely available to read, download and share. Articles are published under the terms of a Creative Commons license which permits use, distribution and reproduction in any medium, provided the original work is properly cited. Open access is a property of individual works, not necessarily journals or publishers. Community standards, rather than copyright law, will continue to provide the mechanism for enforcement of proper attribution and responsible use of the published work, as they do now.