Research Article
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Development of An Knowledge Management Maturity Model For Universities (U-KMMM)

Year 2025, Volume: 8 Issue: 1, 1 - 13, 02.08.2025

Abstract

Organizations are progressively investing in knowledge management initiatives to encourage the production, sharing, and storage of knowledge in order to gain a competitive advantage. Knowledge Management Maturity Models (KMMM) have been developed to help organizations assess their current level of knowledge management and provide recommendations for moving to higher levels. Universities are significant organizations that produce knowledge and train individuals who generate knowledge. In this competitive environment, it is essential for universities to enhance their competitive power both nationally and internationally, improve knowledge sharing with internal and external stakeholders, and be managed from a strategic perspective. There is currently no model specific to universities in the literature. This article aims to design a Knowledge Management Maturity Model for Universities (U-KMMM) by reviewing existing models.

References

  • Ağçay. F. (2004). Üçüncü Nesil Üniversiteler. Social Scienses Studies Journal, 5(49), 6314-6322.
  • Barutçugil, İ. (2002). Bilgi Yönetimi. İstanbul: Kariyer Yayıncılık.
  • Baykız, T. (2014). An Assessment of knowledge management maturity among the public institutions in Turkey (Master's thesis, Middle East Technical University).
  • Bhatt, G. D. (2001). Knowledge management in organizations: examining the interaction between technologies, techniques, and people. Journal of knowledge management, 5(1), 68-75.
  • Bergeron, B. (2003). Essentials of knowledge management (Vol. 28). John Wiley & Sons.
  • Boyles, J. E., Cairns, G., De Grosbois, J., Jackson, A., Kosilov, A., Pasztory, Z., ... & Mazour, T. (2009). Assessment of the organisation's knowledge management maturity. International Journal of Nuclear Knowledge Management, 3(2), 170-182.
  • Carnegie Mellon University's Software Engineering Institute. (2001). Capability Maturity Model® Integration (CMMISM), Version 1.1: CMMISM for Systems Engineering and Software Engineering (CMMI-SE/SW, V1. 1).
  • Cuena, J., & Molina, M. (2000). The role of knowledge modelling techniques in software development: a general approach based on a knowledge management tool. International Journal of Human-Computer Studies, 52(3), 385-421.
  • Davenport, T. H. (1998). Working knowledge: How organizations manage what they know. NewYork Harvard Business School.
  • Dyer A., (2009). Measuring The Benefits Of Enterprise Architecture: Knowledge Management Maturity (Doktora tezi, New South Wales Üniversitesi).
  • Ehms, K., & Langen, M. (2002). Holistic development of knowledge management with KMMM. Siemens AG, 1, 1-8.
  • Fayda-Kınık, F. Ş., & Çetin, M. (2021). Yükseköğretimde Bilgi Yönetimi Yeterliliği Öğrenci ve Akademik Personel Ölçekleri: Geçerlik ve Güvenirlik Çalışmaları. Yükseköğretim Dergisi, 11(3), 682-704.
  • Feng, J. (2006, July). A knowledge management maturity model and application. In 2006 Technology Management for the Global Future-PICMET 2006 Conference (Vol. 3, pp. 1251-1255). IEEE.
  • Gottschalk, P. (2002). Toward a model of growth stages for knowledge management technology in law firms. Informing Science, 5, 79.
  • Guidice, R. M., Thompson Heames, J., & Wang, S. (2009). The indirect relationship between organizational‐level knowledge worker turnover and innovation: An integrated application of related literature. The Learning Organization, 16(2), 143-167.
  • Hazlett, S. A., Mcadam, R., & Gallagher, S. (2005). Theory building in knowledge management: in search of paradigms. Journal of management inquiry, 14(1), 31-42.
  • Hubert, C. a. (2009). A Knowledge Management Maturity Model APQC’s Stages of Implementation. Erişim adresi: https://www.apqc.org
  • Klimko, G. (2001, November). Knowledge management and maturity models: Building common understanding. In Proceedings of the 2nd European conference on knowledge management (Vol. 2, pp. 269-278). Bled, Slovenia.
  • Kochikar, V. P. (2010). The Knowledge Management Maturity Model: A Staged Framework for Leveraging Knowledge, Infosys Technologies Limited, 2000. Erişim adresi: http://www.infotoday.com/KMWorld2000/presentations/kochikar.ppt.
  • KPMG Consulting. (2000). Knowledge Management Research Report 2000. Erişim adresi: https://devbiz.narod.ru/home/kozloff/DMS/KPMG_KM_2000.pdf
  • Kruger, C. J. (2008). Knowledge management maturity from a strategic/managerial perspective (Doktora tezi, Pretoria Üniversitesi).
  • Kulkarni, U., & Freeze, R. (2004). Development and validation of a knowledge management capability assessment model. ICIS 2004 Proceedings, 54.
  • Kulualp, H. G. (2016). Bilgi Yönetimi Olgunluk Modellerine Göre İşletmelerin Bilgi Yönetimi Düzeyleri: Genel Bir Bakış. Akademik Bakış Uluslararası Hakemli Sosyal Bilimler Dergisi, 56, 69-91.
  • Kuriakose, K. K., Raj, B., Murty, S. S., & Swaminathan, P. (2011). Knowledge management maturity model: an engineering approach. Journal of Knowledge Management Practice.
  • Kushwaha, P. S., & Pandey, S. K. (2016). Exploring knowledge management applications in B-Schools. International Journal of Engineering and Management Research (IJEMR), 6(05), Online - ISSN 2249–2585, Print - ISSN 2249-8672.
  • Lei, D., Hitt, M. A., & Bettis, R. (1996). Dynamic core competences through meta-learning and strategic context. Journal of management, 22(4), 549-569.
  • Levy, M. (2011). Knowledge retention: minimizing organizational business loss. Journal of knowledge management, 15(4), 582-600.
  • Maslow, A. H. (1943). A theory of human motivation. Psychological Review google schola, 2, 21-28.
  • Mohanty, S. K., & Chand, M. (2004). 5iKM3 knowledge management maturity model for assessing and harnessing the organizational ability to manage knowledge. TATA Consultancy Services. Erişim Adresi: http://www.careermosaicindia.com/tcs/km_whitepaper_tcs.pdf
  • Öğüt, A. (2012). Bilgi Çağında Yönetim, Nobel Yayınları. 5. Baskı, Ankara.
  • Paulk, M. C., Curtis, B., Chrissis, M. B. and Weber, C. V. (1993). Capability Maturity Model for Software, Version 1.1. Technical Report CMU/SEI-93-TR-024, Software Engineering Institute, Carnegie Mellon University.
  • Paulzen, O., Doumi, M., Perc, P., & Cereijo-Roibas, A. (2002). A maturity model for quality improvement in knowledge management. Proceedings of the 13th Australasian Conference on Information Systems (ACIS 2002).
  • Teah, H. Y., Pee, L. G., & KANKANHALLi, A. (2006). Development and application of a general knowledge management maturity model. PACIS 2006 Proceedings, 12.
  • Pee, L. G., & Kankanhalli, A. (2009). A model of organisational knowledge management maturity based on people, process, and technology. Journal of information & knowledge management, 8(02), 79-99.
  • Petrides, L. A., & Nodine, T. R. (2003). Knowledge management in education: defining the landscape.
  • Snyman, R., & Kruger, C. J. (2004). The interdependency between strategic management and strategic knowledge management. Journal of knowledge management, 8(1), 5-19.
  • Yokell, M., Martin, L., & Penaloza, P. (2011). How mature is your KM program? Using APQC’s KM capability assessment tool. Erişim Adresi: https://www.apqc.org/sites/default/files/files/K03302_Understanding_the_APQC_KM_CAT.pdf
  • Zheng, W. (2005). A conceptualisation of the relationship between organisational culture and knowledge management. Journal of Information & Knowledge Management, 4(02), 113-124.

Üniversitelere Yönelik Bir Bilgi Yönetimi Olgunluk Modeli Geliştirilmesi (Ü-BYOM)

Year 2025, Volume: 8 Issue: 1, 1 - 13, 02.08.2025

Abstract

Örgütler, rekabet avantajı elde edebilmek için bilginin üretilmesi, paylaşılması ve saklanmasını teşvik etmek amacıyla bilgi yönetimi girişimlerine daha fazla yatırım yapmaktadır. Örgütlerin bilgi yönetimi konusunda hangi seviyede olduklarını hesaplamaları ve daha üst seviyelere çıkabilmeleri için önerilerde bulunmak amacı ile Bilgi Yönetimi Olgunluk Modelleri (BYOM) geliştirilmiştir. Üniversiteler, bilgi üreten ve bilgi üreten kişi yetiştiren önemli örgütlerdir. Bu rekabet ortamında üniversitelerin, ulusal ve uluslararası alanda rekabet güçlerini arttırmaları, iç ve dış paydaşları ile bilgi paylaşımını geliştirmeleri, stratejik bir bakış açısı ile yönetilmeleri gerekmektedir. Literatürde, üniversiteler özelinde bir model bulunmamaktadır. Bu makalede, mevcut modeller gözden geçirilerek, üniversiteler özelinde kullanılmak üzere bir Üniversiteler için Bilgi Yönetimi Olgunluk Modeli (Ü-BYOM) tasarlanması amaçlanmıştır.

References

  • Ağçay. F. (2004). Üçüncü Nesil Üniversiteler. Social Scienses Studies Journal, 5(49), 6314-6322.
  • Barutçugil, İ. (2002). Bilgi Yönetimi. İstanbul: Kariyer Yayıncılık.
  • Baykız, T. (2014). An Assessment of knowledge management maturity among the public institutions in Turkey (Master's thesis, Middle East Technical University).
  • Bhatt, G. D. (2001). Knowledge management in organizations: examining the interaction between technologies, techniques, and people. Journal of knowledge management, 5(1), 68-75.
  • Bergeron, B. (2003). Essentials of knowledge management (Vol. 28). John Wiley & Sons.
  • Boyles, J. E., Cairns, G., De Grosbois, J., Jackson, A., Kosilov, A., Pasztory, Z., ... & Mazour, T. (2009). Assessment of the organisation's knowledge management maturity. International Journal of Nuclear Knowledge Management, 3(2), 170-182.
  • Carnegie Mellon University's Software Engineering Institute. (2001). Capability Maturity Model® Integration (CMMISM), Version 1.1: CMMISM for Systems Engineering and Software Engineering (CMMI-SE/SW, V1. 1).
  • Cuena, J., & Molina, M. (2000). The role of knowledge modelling techniques in software development: a general approach based on a knowledge management tool. International Journal of Human-Computer Studies, 52(3), 385-421.
  • Davenport, T. H. (1998). Working knowledge: How organizations manage what they know. NewYork Harvard Business School.
  • Dyer A., (2009). Measuring The Benefits Of Enterprise Architecture: Knowledge Management Maturity (Doktora tezi, New South Wales Üniversitesi).
  • Ehms, K., & Langen, M. (2002). Holistic development of knowledge management with KMMM. Siemens AG, 1, 1-8.
  • Fayda-Kınık, F. Ş., & Çetin, M. (2021). Yükseköğretimde Bilgi Yönetimi Yeterliliği Öğrenci ve Akademik Personel Ölçekleri: Geçerlik ve Güvenirlik Çalışmaları. Yükseköğretim Dergisi, 11(3), 682-704.
  • Feng, J. (2006, July). A knowledge management maturity model and application. In 2006 Technology Management for the Global Future-PICMET 2006 Conference (Vol. 3, pp. 1251-1255). IEEE.
  • Gottschalk, P. (2002). Toward a model of growth stages for knowledge management technology in law firms. Informing Science, 5, 79.
  • Guidice, R. M., Thompson Heames, J., & Wang, S. (2009). The indirect relationship between organizational‐level knowledge worker turnover and innovation: An integrated application of related literature. The Learning Organization, 16(2), 143-167.
  • Hazlett, S. A., Mcadam, R., & Gallagher, S. (2005). Theory building in knowledge management: in search of paradigms. Journal of management inquiry, 14(1), 31-42.
  • Hubert, C. a. (2009). A Knowledge Management Maturity Model APQC’s Stages of Implementation. Erişim adresi: https://www.apqc.org
  • Klimko, G. (2001, November). Knowledge management and maturity models: Building common understanding. In Proceedings of the 2nd European conference on knowledge management (Vol. 2, pp. 269-278). Bled, Slovenia.
  • Kochikar, V. P. (2010). The Knowledge Management Maturity Model: A Staged Framework for Leveraging Knowledge, Infosys Technologies Limited, 2000. Erişim adresi: http://www.infotoday.com/KMWorld2000/presentations/kochikar.ppt.
  • KPMG Consulting. (2000). Knowledge Management Research Report 2000. Erişim adresi: https://devbiz.narod.ru/home/kozloff/DMS/KPMG_KM_2000.pdf
  • Kruger, C. J. (2008). Knowledge management maturity from a strategic/managerial perspective (Doktora tezi, Pretoria Üniversitesi).
  • Kulkarni, U., & Freeze, R. (2004). Development and validation of a knowledge management capability assessment model. ICIS 2004 Proceedings, 54.
  • Kulualp, H. G. (2016). Bilgi Yönetimi Olgunluk Modellerine Göre İşletmelerin Bilgi Yönetimi Düzeyleri: Genel Bir Bakış. Akademik Bakış Uluslararası Hakemli Sosyal Bilimler Dergisi, 56, 69-91.
  • Kuriakose, K. K., Raj, B., Murty, S. S., & Swaminathan, P. (2011). Knowledge management maturity model: an engineering approach. Journal of Knowledge Management Practice.
  • Kushwaha, P. S., & Pandey, S. K. (2016). Exploring knowledge management applications in B-Schools. International Journal of Engineering and Management Research (IJEMR), 6(05), Online - ISSN 2249–2585, Print - ISSN 2249-8672.
  • Lei, D., Hitt, M. A., & Bettis, R. (1996). Dynamic core competences through meta-learning and strategic context. Journal of management, 22(4), 549-569.
  • Levy, M. (2011). Knowledge retention: minimizing organizational business loss. Journal of knowledge management, 15(4), 582-600.
  • Maslow, A. H. (1943). A theory of human motivation. Psychological Review google schola, 2, 21-28.
  • Mohanty, S. K., & Chand, M. (2004). 5iKM3 knowledge management maturity model for assessing and harnessing the organizational ability to manage knowledge. TATA Consultancy Services. Erişim Adresi: http://www.careermosaicindia.com/tcs/km_whitepaper_tcs.pdf
  • Öğüt, A. (2012). Bilgi Çağında Yönetim, Nobel Yayınları. 5. Baskı, Ankara.
  • Paulk, M. C., Curtis, B., Chrissis, M. B. and Weber, C. V. (1993). Capability Maturity Model for Software, Version 1.1. Technical Report CMU/SEI-93-TR-024, Software Engineering Institute, Carnegie Mellon University.
  • Paulzen, O., Doumi, M., Perc, P., & Cereijo-Roibas, A. (2002). A maturity model for quality improvement in knowledge management. Proceedings of the 13th Australasian Conference on Information Systems (ACIS 2002).
  • Teah, H. Y., Pee, L. G., & KANKANHALLi, A. (2006). Development and application of a general knowledge management maturity model. PACIS 2006 Proceedings, 12.
  • Pee, L. G., & Kankanhalli, A. (2009). A model of organisational knowledge management maturity based on people, process, and technology. Journal of information & knowledge management, 8(02), 79-99.
  • Petrides, L. A., & Nodine, T. R. (2003). Knowledge management in education: defining the landscape.
  • Snyman, R., & Kruger, C. J. (2004). The interdependency between strategic management and strategic knowledge management. Journal of knowledge management, 8(1), 5-19.
  • Yokell, M., Martin, L., & Penaloza, P. (2011). How mature is your KM program? Using APQC’s KM capability assessment tool. Erişim Adresi: https://www.apqc.org/sites/default/files/files/K03302_Understanding_the_APQC_KM_CAT.pdf
  • Zheng, W. (2005). A conceptualisation of the relationship between organisational culture and knowledge management. Journal of Information & Knowledge Management, 4(02), 113-124.
There are 38 citations in total.

Details

Primary Language Turkish
Subjects Information Security Management, Information Systems Development Methodologies and Practice, Business Administration
Journal Section Research Article
Authors

Ozan Öncel Metin 0000-0002-8796-2100

Pınar Özer 0000-0002-8297-2772

Publication Date August 2, 2025
Submission Date December 25, 2024
Acceptance Date January 15, 2025
Published in Issue Year 2025 Volume: 8 Issue: 1

Cite

APA Metin, O. Ö., & Özer, P. (2025). Üniversitelere Yönelik Bir Bilgi Yönetimi Olgunluk Modeli Geliştirilmesi (Ü-BYOM). Journal of Business in The Digital Age, 8(1), 1-13. https://doi.org/10.46238/jobda.1607204

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