游客使用服务机器人后的行为

Year 2024, Volume: 9 Issue: 2, 87 - 98, 30.09.2024

Erdoğan Koç , Ahu Yazıcı Ayyıldız , Muhammed Baykal

https://doi.org/10.31822/jomat.2024-9-2-87

Cited By: 2

Abstract

这是一篇概念性综述论文，从消费者行为的角度解释和讨论了服务机器人在旅游业和酒店业中的作用和潜力。在过去几年里，由于多种原因，机器人在旅游业和酒店业的采用和使用迅速增加。随着数字技术和人工智能的发展，对于包括旅游业在内的各行各业来说，使用机器人变得更加便宜和容易。此外，"Covid-19 "大流行等事件的发生也加速了机器人在旅游业和酒店业的应用，因为在这些行业中，机器人与顾客的互动是频繁而密集的。随着服务机器人在该行业的采用和使用的增长，该领域的研究也日益增多。服务机器人的未来潜力及其在企业中的应用在很大程度上取决于对服务机器人的更好理解。本综述研究探讨了消费者对酒店使用服务机器人的态度和期望。

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Keywords

服务机器人, 旅游, 接待, 态度, 期望

Tourist behavior after service robots

Abstract

This is a conceptual review paper explains and discusses the role and potential of service robots in tourism and hospitality from the perspective of consumer behavior. The adoption and use of robots have increased rapidly in tourism and hospitality over the past few years due to a number of reasons. With the developments in digital technology and artificial intelligence, the use of robots has become cheaper and easier for businesses in various industries including tourism. Moreover, the developments such as the Covid-19 pandemic accelerated the adoption of robots in tourism and hospitality where interaction with the customer is frequent and intense. In line with the growth of the adoption and the use of service robots in the industry, there is a growing body of research in the field. The future potential of service robots and their adoption by businesses depend very much on a better understanding of service robots. This review study explores attitudes and expectations of consumers regarding the use of service robots at hotels.

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Keywords

Service robots, Tourism, Hospitality, Attitude, Expectation

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