Sağlık Çalışanlarına Yönelik Şiddetin Çözümünde İletişim Becerilerinin Rolü: Sistematik Derleme

Year 2021, Volume: 14 Issue: 2, 576 - 605, 25.04.2021

Selma Didem Özşenler

https://doi.org/10.18094/josc.778997

Cited By: 1

Abstract

Sağlıkta şiddet son yıllarda çok fazla artan güncel olayların başında gelmektedir. Doktor-hasta-sağlık çalışanı üçgeninde yaşanan iletişim becerilerinin yetersizliği ve bazı demografik faktörler sağlıkta şiddeti arttırmaktadır. Bu çalışma, son yıllarda artan sağlıkta şiddet durumunun sebeplerini araştırmayı ve iletişim becerilerinin rolünü ortaya koymayı hedeflemektedir. Çalışma, dünyada son üç yıl içerisinde yapılmış olan sağlıkta şiddet çalışmalarının sistematik derleme yolu ile analizini ve iletişim becerilerinin sağlıkta şiddet kavramındaki rolünü araştırmayı hedeflemektedir. Araştırmanın modeli sistematik derlemedir. Veri toplama, üç ayrı veritabanında (Scopus, Web of Science ve Sage), anahtar kelimeler gelişmiş arama yapılarak (örn; doctor and violence) tüm erişime açık makalelerde 2017 Ocak ile 2020 Ocak aralığındaki makaleler taranarak yapılmıştır. Araştırmanın yönteminde iki araştırmacı bağımsız bir şekilde her bir makaleyi detaylı bir şekilde inceleyerek araştırmanın özüne en uygun olan makaleleri seçmişlerdir. Makalelerin seçiminde nitel, kesitsel, prevalans çalışmaları için Joanna Briggs Institute Kritik Değerlendirme Kontrol Listesi kullanılmıştır ve araştırma raporunun yazımında PRISMA Bildirimi kontrol listesi seçilmiştir. Araştırmanın bulgularında veritabanında anahtar sözcülerle yapılan ilk taramada toplamda 759 makaleye ulaşılmıştır. Yalnızca özet ve anahtar sözcüklere bakılarak yapılan ilk elemede 116 tane makaleye indirilmiştir. İkinci analiz başlık, anahtar sözcüler, özet ve sonuca bakılarak elenmiştir. Bu inceleme sonucunda da araştırma konusuna uygun 16 makaleye ulaşılmıştır.

Keywords

Sağlık Çalışanı, Sağlık İletişimi, Şiddet, İletişim Becerileri, Sistematik Derleme

The Role of Communication Skills in Solving Violence Against Healthcare Professionals: A Systematic Review

Abstract

Health violence is one of the current events that have increased in recent years. Insufficient communication skills in the basis of patient-health worker and some demographic factors increase the severity in health. The study aims to analyze the analysis of health violence studies carried out in the last three years through systematic compilation and the role of communication skills in the concept of violence in health. The model of the research is systematic review and meta-thematic analysis. Data collection was carried out in three separate databases (Scopus, Web of Science and Sage), with an advanced search of keywords (e.g. Doctor and violence) by scanning articles from January 2017 to January 2020 in all accessible articles. In the method of the study, the two researchers independently selected the articles that best fit the essence of the research by examining each article in detail. In the selection of the articles, Joanna Briggs Institute Critical Evaluation Checklist was used for qualitative, cross-sectional, prevalence studies and PRISMA Notification checklist was selected in the research report writing. In the findings of the research, a total of 759 articles were reached in the first scan with key words in the database. It was downloaded to 116 articles in the first elimination by looking only at the abstract and key words. The second analysis was eliminated by looking at the title, key words, summary and conclusion. As a result of this review, 16 articles suitable for the research topic were reached.

Keywords

Medical Personals, Health Communication, Violence, Communication Skills, Systematic Review

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