Managers' Attitudes on The Use of Artificial Intelligence Technology in Human Resources Management: A Qualitative Research in The Central District of Edirne Province

Abstract

Endüstri 4.0'ın dünya genelinde yaygınlaşmasıyla birlikte ortaya çıkan birçok teknoloji, işletmelerin iş modellerine ve iş süreçlerine dahil edilmiştir. Türkiye'nin Avrupa'ya açılan kapısı Edirne Merkez İlçe'deki firmalar da endüstri 4.0 teknolojilerini iş süreçlerine ve iş modellerine entegre etmişlerdir. Araştırma, Türkiye'nin Avrupa'ya açılan sınır ili Edirne'de faaliyet gösteren şirket yöneticilerinin yapay zekanın İKY fonksiyonlarında kullanımına ilişkin tutumlarını ortaya çıkarmayı ve bu konuda gelecekte yapılacak araştırmalara yol gösterici olmayı amaçlamaktadır. Edirne İli Merkez İlçe'de en çok kullanılan endüstri 4.0 teknolojisinin yapay zekâ olduğu gözlemlenmiştir. Nitel yaklaşımın benimsendiği fenomenolojik desenli bu araştırmada katılımcıların görüşlerinden daha fazla faydalanmak amacıyla yarı yapılandırılmış görüşme yöntemi kullanılmıştır. Araştırmada Edirne İli Merkez İlçesindeki şirket yöneticilerinin (bazı endişelere rağmen) yapay zekanın İKY'de kullanımına yönelik destekleyici bir tutum benimsedikleri tespit edilmiştir. Yöneticiler, mevcut durumda İKY’nin tamamen YZ’ye devredilmesinin mümkün olmadığını; ancak, kavramsal konularda fayda sağlayabileceğini aktarmışlardır. Yöneticiler, etkin bir İKY için YZ ve insan faktörü birlikte kullanılmasının altını çizmişlerdir. Bu sebeple araştırmanın sonuç kısmında yapay zekâ ve insan faktörünün birlikte ele alındığı bir model önerilmiştir. Araştırma, Türkiye’nin Avrupa’ya açılan şehri Edirne’nin Merkez İlçe’de yapılması ve insan kaynakları yönetimini yapay zekâ fenomeni ile birlikte ele alınması açısından benzersiz bir değer sunmaktadır.

Keywords

• İnsan Kaynakları Yönetimi
• Yapay Zeka
• Dijital Dönüşüm
• Edirne
• Türkiye

Managers' Attitudes on The Use of Artificial Intelligence Technology in Human Resources Management: A Qualitative Research in The Central District of Edirne Province

Abstract

With the spread of Industry 4.0, many technologies that have emerged have been included in the business models and business processes of businesses. Companies in Edirne Central District, Turkey's gateway to Europe, have also integrated industry 4.0 technologies into their business. The research aims to reveal the attitudes of company managers operating in Edirne, Turkey's border province to Europe, regarding the use of artificial intelligence in HRM functions and to guide future research on this subject. It has been observed that the most used industry 4.0 technology in the Central District of Edirne Province is artificial intelligence. In this research, with a phenomenological pattern in which a qualitative approach was adopted, a semi-structured interview method was used to benefit more from the opinions of the participants. In the research, it was determined that company managers in the Central District of Edirne Province (despite some concerns) adopted a supportive attitude towards the use of artificial intelligence in HRM. Executives say that in the current situation, it is not possible to completely transfer HRM to AI; however, they stated that it could benefit from conceptual issues. Managers underlined the combination of AI and human factors for effective HRM. For this reason, in the conclusion of the research, a model in which artificial intelligence and human factors are considered together is proposed. The research offers unique value in terms of considering human resources management together with the artificial intelligence phenomenon.

Keywords

• Human Resources Management
• Artificial Intelligence
• Digital Transformation
• Edirne
• Turkey

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