The Impact of Psychological Comfort and Perception of Loneliness on Cyberloafing Behaviors in Organizations: A Field Study on Tourism Enterprises

Abstract

Çalışanların mesai saatleri içerisinde teknolojik imkânları ve internet ortamını kendi şahsi amaçları için kullanması neticesinde oluşan sanal kaytarma işletmelerde çalışanların çalışma verimini olumsuz etkilemekte ve birtakım kişisel ve kurumsal sıkıntılara sebebiyet verebilmektedir. Bu çalışma otel işletmelerinde çalışan personellerin sanal kaytarma davranışlarının yalnızlık algısı ve psikolojik rahatlama düzeyine etkisini tespit etmeyi amaçlamaktadır. Bu kapsamda araştırma verileri Antalya ilinde bulunan bazı beş yıldızlı otel işletmelerinde çalışan personellerden alınmıştır. 290 kişiye yüzyüze görüşme yöntemiyle anketler dağıtılmış, 47 anket eksik doldurulduğu için kapsam dışında bırakılmış, 243 anket değerlendirmeye alınmıştır. Araştırma analizler neticesinde sanal kaytarma davranışları üzerinde işyerinde yalnızlık algısının pozitif yönde ve anlamlı bir etkisinin olduğu, psikolojik rahatlık düzeyinde ise negatif yönlü ve anlamlı bir etkisinin olduğu tespit edilmiştir. Araştırmada alanyazına katkı sunmak ve yeni bir bakış açısı kazandırma amacıyla uygulayıcılara yönelik katkılar sunma ve öneriler getirmek amacıyla işletme yöneticileri çalışanların sanal kaytarma düzeylerini takip edip sanal kaytarmayı arttıran nedenler tespit edilerek gerekli plan ve uygulamaların geliştirilmesi faydalı olacaktır. Ayrıca sanal kaytarma ile çalışanlarda oluşan yalnızlık algısı ve negatif yönlü psikolojik rahatlık düzeylerinin ortadan kaldırılması için işletme çalışanları ile yöneticiler arasında güçlü bir iletişim ağının kurulması, ortak takım çalışmalarının gerçekleştirilmesi, çalışanların kendilerini daha güvenli ve refah içerisinde hissedebilecekleri konfor ortamlarının oluşturulması önerilebilir.

Keywords

• Sanal kaytarma
• Psikolojik rahatlık
• Yalnızlık algısı
• Turizm.

The Impact of Psychological Comfort and Perception of Loneliness on Cyberloafing Behaviors in Organizations: A Field Study on Tourism Enterprises

Abstract

The utilization of technical resources and the internet for personal endeavors by employees during work hours leads to cyberloafing, adversely impacting their productivity and perhaps causing numerous personal and institutional problems. This study seeks to assess the influence of employees' cyberloafing practices on feelings of loneliness and psychological comfort in the hotel industry. We gathered research data from personnel at multiple five-star hotels in Antalya in this regard. Surveys were administered to 290 persons via face-to-face interviews. We eliminated 47 surveys because of incomplete responses, resulting in 243 surveys available for examination. The research analysis indicated that the sense of workplace loneliness positively and significantly influences cyberloafing activities while negatively and significantly affecting psychological comfort levels. To improve understanding and provide new ideas, it is helpful for business managers to look at how employees engage in cyberloafing and identify what makes it worse, so they can create effective strategies and solutions. Furthermore, to mitigate feelings of isolation and the adverse psychological effects associated with cyberloafing, it is advisable to cultivate a robust communication network between employees and management, facilitate collaborative teamwork, and establish conducive environments that promote safety and well-being for employees.

Keywords

• Cyber loafing
• Psychological comfort
• Perception of loneliness
• Tourism.

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