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Lyon Kenti’nin Avrupa Akıllı Turizm Başkenti Parametreleri Üzerinden Değerlendirilmesi

Year 2023, , 234 - 241, 15.12.2023
https://doi.org/10.58636/jtis.1393638

Abstract

Son yirmi yılda izlenen teknolojik gelişme ve dijitalleşme, turizm dahil olmak üzere bir çok sektörde akıllı üretim sistemlerini ortaya çıkarmıştır. Bulut bilişimi, artırılmış gerçeklik, nesnelerin interneti, blok zincir, yapay zeka, robotik ve bu gibi teknolojik gelişmeler turizm sektöründe akıllı destinasyonlar olarak kendini göstermektedir. Avrupa Birliği, turizm sektöründeki başarılı uygulamaları yaygınlaştırmak üzere 2019 yılında “Avrupa Akıllı Turizm Başkentleri” yarışmasını başlatmıştır. Her yıl erişilebilir, sürdürülebilir ve dijital turizm hizmetleri sunan ve ayrıca kültürel miras ile yenilikçiliği birleştiren destinasyonlardan iki tanesi seçilerek Avrupa Akıllı Turizm Başkenti olarak ilan edilmektedir. Bu çalışmanın amacı, Lyon kentindeki özgün akıllı turizm uygulamalarını ön plana çıkararak, yükselen destinasyonlar için eşsiz bir öğrenme fırsatı sağlamaktır. Nitel araştırma yöntemleri arasında sıralanan durum çalışması formatına uygun olarak hazırlanan bu çalışma, Helsinki ve Malaga üzerine yazılan iki ayrı çalışmanın devamı olarak kaleme alınmıştır. Çalışmada Fransa’nın turizm yönetişimi ve turizm göstergeleri açıklandıktan sonra, Lyon kentinin sunduğu akıllı turizm uygulamaları Avrupa Akıllı Turizm Başkentleri yarışması parametreleri çerçevesinde değerlendirilmektedir. Araştırma bulgularından hareketle, diğer destinasyonlara yönelik politika önerileriyle son bulmaktadır.

References

  • Referans1 Bleijenbergh, I. (2010). Case Selection. A.J. Mills, G. Durepos, E. Wiebe (eds.). Encyclopedia of Case Study Research, Vol. I, 61-63. Thousand Oaks, CA: Sage.
  • Referans2 Chmiliar, L. (2010). Case Selection. A.J. Mills, G. Durepos, E. Wiebe (eds.). Encyclopedia of Case Study Research, Vol. I, 582- 583. Thousand Oaks, CA: Sage.
  • Referans3 Gerring, J. (2007). Case Study Research: Principles and Practices. USA: Cambridge University Press.
  • Rerefarns4 European Union (tarih yok). Competition for the European Capital of Smart Tourism (2019). Brussels.
  • Referans5 European Union (2020). Compendium of Best Practices: 2019 & 2020 European Capital of Smart Tourism Competitions. Brussels: European Commission, DG Growth, Internal Market, Industry, Entrepreneurship and SMEs. Retrieved on November 13, 2023, from https://mint.gov.hr/UserDocsImages/2022_sustainable/220429_Compendium_2020.pdf
  • Referans6 Mehter Aykın, S. (2021). Avrupa Birliği’nin Turizm Politikası Çerçevesinde Avrupa Akıllı Turizm Başkentleri. Journal of Tourism Intelligence and Smartness, 4(1), 1-18.
  • Referans7 Mehter Aykın, S. (2022). MÁLAGA: Avrupa Akıllı Turizm Başkenti (2020). Journal of Tourism Intelligence and Smartness, 5(1), 24-37.
  • Referans8 Mehter Aykın, S. (2023). Turizm Sektörüne Yönelik Yol Haritası: Avrupa Akıllı Turizm Başkentleri Yarışması, Avrupa Akıllı Turizmin Yeşil Öncüsü Yarışması, Ankara: Detay Yayıncılık.
  • Referans9 OECD (2020). Tourism Trends and Policies 2020. Paris: OECD Publishing. DOI: https://doi.org/10.1787/6b47b985-en
  • Referans10 World Tourism Organization (2021). International Tourism Highlights (2020). Madrid: UNWTO. DOI: https://doi.org/10.18111/9789284422456
  • Referans11 Yıldırım, A. ve Şimşek, H. (1999). Sosyal Bilimlerde Nitel Araştırma Yöntemleri. (10. Baskı), Ankara: Şeçkin Yayınevi.
  • Referans12 Agence de Développement Touristique de la France (Atout France) (n.d.). Atout France. Retrieved on October 11, 2023, from https://www.atout-france.fr/
  • Referans13 L’Organisation internationale du tourisme social (ISTO) (n.d.). Agence Nationale pour les Chèques-Vacances ANCV. Retrieved on October 11, 2023, from https://isto.international/isto_members/agence-nationale-pour-les-cheques-vacances-ancv/
  • Referans14 DATAtourisme Portal (n.d.). La Plateforme Open Data de l’Information Touristique. Retrieved on October 11, 2023, from https://info.datatourisme.fr/
  • Referans15 Tourisme Lab (n.d.). Le Portrail de la Direction Générale des Enterprises. Retrieved on October 11, 2023, from https://www.entreprises.gouv.fr/fr/tourisme/developpement-et-competitivite-du-secteur/france-tourisme-lab-reseau-d-incubateurs-et-d-accelerateurs-du-tourisme
  • Referans16 France NUM (n.d.). Le Portrail de la Transformation Numérique des Entreprises. Retrieved on October 11, 2023, from www.francenum.gouv.fr/
  • Referans17 Visiter Lyon (n.d. - a). Lyon City Card. OnlyLyon (n.d.). Agir Ici, Changir Demain. Retrieved on November 12, 2023, from https://www.onlylyon.comhttps://shop.visiterlyon.com/lyon-city-card
  • Referans18 Visiter Lyon (n.d. – b). Disability and Accessibility Information. Retrieved on November 12, 2023, from https://en.visiterlyon.com/stay/lyon-for-all/disability-and-accessibility-information
  • Referans19 iGirouette (n.d.). Lyon City Center: A Test Site for iGirouette® and Smart City Uses. Retrieved on November 12, 2023, from https://www.igirouette.com/case-study/lyon-city-center-a-test-site-for-igirouette-and-smart-city-uses-2/
  • Referans20 OnlyLyon (n.d.). Agir Ici, Changir Demain. Retrieved on October 11, 2023, from https://www.onlylyon.com
  • Referans21 Les Bouchons Lyonnais (n.d.). Garants de la Tradition Culinaire Française. Retrieved on October 11, 2023, from https://lesbouchonslyonnais.org/fr/
  • Referans22 Ministère de l’Économie des Finances et de la Souverainetè Industrielle et Numérique (n.d.). La Marque Qualité TourismeTM. Retrieved on October 11, 2023, from https://www.qualite-tourisme.gouv.fr/fr/la-marque-etat-qualite-tourisme
  • Referans23 Fête des Lumières Lyon 2023 (n.d.). À la Une. Retrieved on October 11, 2023, from https://www.fetedeslumieres.lyon.fr/fr
  • Referans24 France Today (n.d.). The Murals of Lyon. Retrieved on October 11, 2023, from https://francetoday.com/travel/the-murals-of-lyon/

Assessment of the City of Lyon in View of European Capital of Smart Tourism Parameters

Year 2023, , 234 - 241, 15.12.2023
https://doi.org/10.58636/jtis.1393638

Abstract

Over the last two decades, technological development and digitalisation have brought about smart production systems in most of the sectors including tourism. Technological developments, such as the cloud computing, augmented reality, internet of things, blockchain, artificial intelligence, robotics, etc., manifest themselves as smart destinations in tourism sector. The European Union introduced the “European Capital of Smart Tourism” contest with the aim of dissimenating the best practices in all member countries as of 2019. Every year, two of the destinations which provide accessible, sustainable, digital tourism services, and intermingle cultural heritage and innovation, are selected and declared as the European Capital of Smart Tourism. The aim of this paper is to provide a peerless learning opportunity for the emerging tourism destinations, by foregrounding the unique smart tourism aspects observed in the city of Lyon. In line with the case study format of qualitative research methods, this paper is compiled as the continuation of the two different papers written on Helsinki and Malaga, respectively. In this paper, after explaining the tourism governance in France and the tourism indicators, smart tourism applications offered by the city of Lyon are assessed in view of the European Capital of Smart Tourism parameters. Based on the findings of the research, the paper ends up with policy recommendations provided for other destinations.

Ethical Statement

Açık erişim sağlanan dokümanlar kullanıldığı ve saha çalışması içermediği için Etik Kurul izni gerekmemektedir.

References

  • Referans1 Bleijenbergh, I. (2010). Case Selection. A.J. Mills, G. Durepos, E. Wiebe (eds.). Encyclopedia of Case Study Research, Vol. I, 61-63. Thousand Oaks, CA: Sage.
  • Referans2 Chmiliar, L. (2010). Case Selection. A.J. Mills, G. Durepos, E. Wiebe (eds.). Encyclopedia of Case Study Research, Vol. I, 582- 583. Thousand Oaks, CA: Sage.
  • Referans3 Gerring, J. (2007). Case Study Research: Principles and Practices. USA: Cambridge University Press.
  • Rerefarns4 European Union (tarih yok). Competition for the European Capital of Smart Tourism (2019). Brussels.
  • Referans5 European Union (2020). Compendium of Best Practices: 2019 & 2020 European Capital of Smart Tourism Competitions. Brussels: European Commission, DG Growth, Internal Market, Industry, Entrepreneurship and SMEs. Retrieved on November 13, 2023, from https://mint.gov.hr/UserDocsImages/2022_sustainable/220429_Compendium_2020.pdf
  • Referans6 Mehter Aykın, S. (2021). Avrupa Birliği’nin Turizm Politikası Çerçevesinde Avrupa Akıllı Turizm Başkentleri. Journal of Tourism Intelligence and Smartness, 4(1), 1-18.
  • Referans7 Mehter Aykın, S. (2022). MÁLAGA: Avrupa Akıllı Turizm Başkenti (2020). Journal of Tourism Intelligence and Smartness, 5(1), 24-37.
  • Referans8 Mehter Aykın, S. (2023). Turizm Sektörüne Yönelik Yol Haritası: Avrupa Akıllı Turizm Başkentleri Yarışması, Avrupa Akıllı Turizmin Yeşil Öncüsü Yarışması, Ankara: Detay Yayıncılık.
  • Referans9 OECD (2020). Tourism Trends and Policies 2020. Paris: OECD Publishing. DOI: https://doi.org/10.1787/6b47b985-en
  • Referans10 World Tourism Organization (2021). International Tourism Highlights (2020). Madrid: UNWTO. DOI: https://doi.org/10.18111/9789284422456
  • Referans11 Yıldırım, A. ve Şimşek, H. (1999). Sosyal Bilimlerde Nitel Araştırma Yöntemleri. (10. Baskı), Ankara: Şeçkin Yayınevi.
  • Referans12 Agence de Développement Touristique de la France (Atout France) (n.d.). Atout France. Retrieved on October 11, 2023, from https://www.atout-france.fr/
  • Referans13 L’Organisation internationale du tourisme social (ISTO) (n.d.). Agence Nationale pour les Chèques-Vacances ANCV. Retrieved on October 11, 2023, from https://isto.international/isto_members/agence-nationale-pour-les-cheques-vacances-ancv/
  • Referans14 DATAtourisme Portal (n.d.). La Plateforme Open Data de l’Information Touristique. Retrieved on October 11, 2023, from https://info.datatourisme.fr/
  • Referans15 Tourisme Lab (n.d.). Le Portrail de la Direction Générale des Enterprises. Retrieved on October 11, 2023, from https://www.entreprises.gouv.fr/fr/tourisme/developpement-et-competitivite-du-secteur/france-tourisme-lab-reseau-d-incubateurs-et-d-accelerateurs-du-tourisme
  • Referans16 France NUM (n.d.). Le Portrail de la Transformation Numérique des Entreprises. Retrieved on October 11, 2023, from www.francenum.gouv.fr/
  • Referans17 Visiter Lyon (n.d. - a). Lyon City Card. OnlyLyon (n.d.). Agir Ici, Changir Demain. Retrieved on November 12, 2023, from https://www.onlylyon.comhttps://shop.visiterlyon.com/lyon-city-card
  • Referans18 Visiter Lyon (n.d. – b). Disability and Accessibility Information. Retrieved on November 12, 2023, from https://en.visiterlyon.com/stay/lyon-for-all/disability-and-accessibility-information
  • Referans19 iGirouette (n.d.). Lyon City Center: A Test Site for iGirouette® and Smart City Uses. Retrieved on November 12, 2023, from https://www.igirouette.com/case-study/lyon-city-center-a-test-site-for-igirouette-and-smart-city-uses-2/
  • Referans20 OnlyLyon (n.d.). Agir Ici, Changir Demain. Retrieved on October 11, 2023, from https://www.onlylyon.com
  • Referans21 Les Bouchons Lyonnais (n.d.). Garants de la Tradition Culinaire Française. Retrieved on October 11, 2023, from https://lesbouchonslyonnais.org/fr/
  • Referans22 Ministère de l’Économie des Finances et de la Souverainetè Industrielle et Numérique (n.d.). La Marque Qualité TourismeTM. Retrieved on October 11, 2023, from https://www.qualite-tourisme.gouv.fr/fr/la-marque-etat-qualite-tourisme
  • Referans23 Fête des Lumières Lyon 2023 (n.d.). À la Une. Retrieved on October 11, 2023, from https://www.fetedeslumieres.lyon.fr/fr
  • Referans24 France Today (n.d.). The Murals of Lyon. Retrieved on October 11, 2023, from https://francetoday.com/travel/the-murals-of-lyon/
There are 24 citations in total.

Details

Primary Language Turkish
Subjects Tourism (Other)
Journal Section Articles
Authors

Sibel Mehter Aykın 0000-0002-8646-0416

Publication Date December 15, 2023
Submission Date November 20, 2023
Acceptance Date December 7, 2023
Published in Issue Year 2023

Cite

APA Mehter Aykın, S. (2023). Lyon Kenti’nin Avrupa Akıllı Turizm Başkenti Parametreleri Üzerinden Değerlendirilmesi. Journal of Tourism Intelligence and Smartness, 6(3), 234-241. https://doi.org/10.58636/jtis.1393638