Deciding the Criteria for Software Selection: A Bibliometric Review

Abstract

With the increase in global competition, there has been an increase in research on how to increase business efficiency and profitability. One area of focus is how businesses choose which software to use. A successful software implementation starts with choosing the right product to meet the organization’s specific needs; besides the time, effort, and cost of implementation, poorly chosen software can reduce an organization’s market share. However, choosing the right product can be extremely time consuming and daunting. In this study, literature was reviewed using the dimension.ai database, and bibliometric analysis was performed using VOSviewer software. Based on the analysis, the analyzed articles were clustered into groups. The most studied countries in this field were Turkey, the USA, and India. Analytic Hierarchy Process (AHP) was the most frequently used method for evaluating software selection criteria. In addition, Fuzzy and Hybrid methods, which are frequently used in recent years, are also among the methods used. The study also lists the most frequently used criteria, identifies the shortcomings of the studies, and presents new criteria for the current needs of enterprises. Finally, recommendations for future studies and the industry are provided. The findings of this study will both help the marketing and sales teams of software product companies to develop key points and enable end-user organizations to make informed decisions when choosing software packages.

Keywords

• Software Selection
• Bibliometric Review
• VOSviewer

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