Nijerya’daki İmalat Firmalarının Örgütsel Performans ve Elektrik Hizmet Kalitesi Algıları

Year 2016, , 143 - 152, 30.10.2016

Abdulrahman Muhammed , Lamidi Yusuf

https://doi.org/10.22532/jtl.267842

Abstract

Bu çalışmada, Nijerya’da faaliyet gösteren imalat firmalarının elektrik hizmet kalitesinin performanslarına olan etkisinin ölçülmesi hedeflenmiştir. Çalışma, Nijerya İmalatçılar Derneği üyeleri üzerinde gerçekleştirilmiştir. Çalışma verileri, imalat işletmelerinin yöneticileri, sahip-yöneticileri ve CEO’larına iletilen anket formları ile toplanmıştır. Dağıtılan 600 adet anket formunun 319 tanesi geri dönmüş; analizler açısından 313 tanesi kullanılabilir bulunmuştur. Veriler PLS – SEM ile analiz edilmiş ve dışsal değişken olarak alınan elektrik hizmet kalitesinin, içsel değişken olarak alınan (“fiziki / somut özellikler” kısmı hariç) örgütsel performans üzerinde pozitif etkisi olduğunu ortaya koymuştur. Bu çalışma, hizmet kalitesi boyutlarının elektrik servis hizmeti üzerindeki kullanımına ilişkin katkı sağlamaktadır. Bu anlamda, elektrik hizmetini geliştirecek politikalar izlemek isteyen politika yapıcılar için rehber niteliği de taşımaktadır. Çalışma, elektrik arzı sunan hizmet işletmelerine bağlı biçimde hareket eden imalat firmaları ile sınırlıdır.

Keywords

Elektrik, Hizmet kalitesi, Organizasyonel performans

Manufacturers’ perceived quality of electricity service and organizational performance in Nigeria

Abstract

This paper investigated the impact of electricity service quality on the performance of Manufacturing companies in Nigeria. Members of the Manufacturers Association of Nigeria (MAN) are the target participants. Data was collected using questionnaire survey from managers, owner-managers and the CEOs of manufacturing companies. Out of 600 distributed questionnaires, 319 were returned and 313 were found useful for analysis. The data was analysed using PLS-SEM and the result shows positive effect for all the exogenous latent variables (electricity service quality) on endogenous latent variable (organizational performance) with exception of one factor (tangibility). This study contributes to literature on the use of service quality dimensions on electricity service. It also serves as guides for policy makers to pursue policies that enhance electricity service. The research limits itself to manufacturing firms that depend on service companies for electricity supply.

Keywords

Electricity, Service quality, Organizational performance

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