Sosyal ve ekonomik değişimin otel çalışanlarının işe adanmışlık ve işten ayrılma niyetine etkisi

Year 2019, , 75 - 85, 15.03.2019

Ali Dalgıç , Yılmaz Akgündüz

https://doi.org/10.24288/jttr.523910

Cited By: 5

Abstract

Bu araştırmanın öncelikli amacı otel işletmelerinde
çalışanların sosyal ve ekonomik değişim algılarının işe adanmışlıklarına ve
işten ayrılma niyetlerine etkisini belirlemektedir. Ayrıca bu araştırmada işten
ayrılma niyetinin çalışanların işe adanmışlıkları üzerindeki etkisinin de
tespit edilmesi amaçlanmaktadır. Bu kapsamda oluşturulan bir anket formu
Antalya’da faaliyet gösteren 5 yıldızlı otel işletmelerinde çalışan işgörenlere
kolayda örnekleme yöntemiyle Ocak-Mart 2018 döneminde uygulanmış ve 401 geçerli
anket formu elde edilmiştir. Yararlanılan ölçeklerin geçerlilikleri keşfedici
faktör analizi, güvenirlikleri ise Cronbach alfa değerlerine bağlı olarak
belirlenmiştir. Önerilen hipotezleri test etmek için yapılan regresyon
analizleri sonucunda sosyal değişimin işe adanmışlığı artırdığı, işten ayrılma
niyetini azalttığı; ekonomik değişimin sadece işten ayrılma niyetini artırdığı;
işten ayrılma niyetinin ise işe adanmışlığı azalttığı belirlenmiştir. Bu
kapsamda otel yöneticilerinin işgörenlerin işe adanmışlık gibi istendik
tutumlarını artırmak için algılanan sosyal değişimi; işten ayrılma niyeti gibi
istenmedik duygu ve düşünceleri azaltmak için algılanan sosyal değişimi pozitif
hale getirmeleri önerilebilir.

Keywords

Sosyal değişim, ekonomik değişim, işe adanmışlık, işten ayrılma niyeti

Impact of social and economic exchanges on hotel employees' job dedication and turnover intention

Abstract

The primary aim of this research is to
the effect of the perceptions of hotel employees’ social and economic exchange
on their job dedication and turnover intention. It is also aimed to determine
the effect of hotel employees’ turnover intention on their job dedication in
this research. In this context, questionnaire form was applied in January-March
2018 with convenience sampling method and 401 valid questionnaire forms were
obtained. The validity of the scales was determined by exploratory factor analysis
and their reliability was determined by Cronbach alpha values. It was found out
in consequence of testing the hypotheses that social exchange increased job
dedication and reduced turnover intention; economic exchange only increased
turnover intention; turnover intention reduced job dedication. In this context,
it can be suggested that hotel managers make positive changes in perceived
social exchange in order to increase their willingness to work, such as job
dedication. Another suggestion is to hotel managers make the perceived social
change positive to reduce unwanted feelings and thoughts, such as turnover
intention.

Keywords

Social exchange, economic exchange, job dedication, turnover intention

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