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Perceived overqualification and task performance in hospitality sector: The moderating effect of perceived job alternatives

Year 2016, Volume: 2 Issue: 1, 19 - 29, 31.01.2016
https://doi.org/10.24288/jttr.202828

Abstract

The purpose of this study is to investigate the relationship between perceived overqualification and task performance in hospitality sector. The study also attempts to examine the moderating effect of perceived job alternatives on this relationship. Data comes from 185 five-star hotel employees in Istanbul. The results demonstrate that perceived overqualification is significantly and negatively related to task performance in hospitality sector. This relation was moderated by perceived job alternatives.


References

  • Alba-Raminez, A. (1993). Mismatch in the Spanish Labor Market. The Journal of Human Resources 18(2):260-278.
  • Alfes, K. (2013). Perceived Overqualification and Performance. The Role of the Peer Group. Zeitschrift Für Personalforschung / German Journal of Research in Human Resource Management, 27(4): 314–330.
  • Arthur, W., Bell, S., Doverspike, D., & Villado, A. (2006). The Use of Person–Organization Fit in Employment Decision Making: An Assessment of Its Criterion Related Validity. Journal of Applied Psychology, 91(4): 786–801.
  • Bashur, R. M., Hernandez, A. & Peiro, J. M. (2011). The Impact of Underemployment on Individual and Organizational Performance. D. C. Maynard & D. C. Feldman (Ed.). Underemployment: Psychological, Economic, and Social Challenges içinde (ss.187-213) New York: Springer.
  • Bennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85(3): 349–360.
  • Befort, N., & Hattrup, K. (2003). Valuing Task and Contextual Performance: Experience, Job Roles, and Ratings of the Importance of Job Behaviors. Applied HRM Research, 8(1): 17-32.
  • Bolino, M C. & Feldman, D. C. (2000). The Antecedents and Consequences of Underemployment among Expatriates. Journal of Organizational Behavior, 21(8): 889-911.
  • Borman, W. C. & Motowidlo, S. J. (1997). Task Performance and Contextual Performance: The Meaning for Personnel Selection Research. Human Performance, 10(2): 99–109.
  • Borman. W, C. & Motowidlo. S, J. (1993). Expanding the Criterion Domain to Include Elements of Contextual Performance. N, Schmitt & W, Borman (Ed.). Personnel selection in organizations içinde (ss. 71-98), New York: Jossey-Bass.
  • Borman, W.C., Penner, L.A., Allen, T.D. & Motowidlo, S. J. (2001). Personality Predictors of Citizenship Performance. International Journal of Selection and Assessment, 9 (1-2): 52–69.
  • Crosby, F. (1984). Relative Deprivation in Organizational Settings. In B. M. Staw & L. L. Cummings (Ed.). Research in Organizational Behavior içinde ( ss. 51–93). Greenwich, CT: JAI Press.
  • Çokluk, Ö., Şekercioğlu, G. & Büyüköztürk, Ş. (2012). Sosyal Bilimler için Çok Değişkenli İstatistik: SPSS ve LISREL Uygulamaları. Ankara : Pegem.
  • Da Silva, N., Hutcheson, J. & Wahl, G.D. (2010). Organizational Strategy and Employee Outcomes: A Person–Organization Fit Perspective. The Journal of Psychology, 144(2):145-161.
  • Edwards, J. R. & Shipp, A. J. (2007). The Relationship between Person-Environment Fit and Outcomes: An integrative Theoretical Framework. C. Ostroff & T. A. Judge (Ed), Perspectives on Organizational Fit içinde (ss.71-98), New York: Lawrence Erlbaum.
  • Erdogan, B., & Bauer, T. N. (2009). Perceived Overqualification and Its Outcomes: The Moderating Role of Empowerment. Journal of Applied Psychology, 94(2):557–565.
  • Erdogan, B., Bauer, T. N., Peiró, J. M. & Truxillo, D. M. (2011a) Overqualified Employees: Making the Best of a Potentially Bad Situation for Individuals and Organizations. Industrial and Organizational Psychology: Perspectives on Science and Practice, 4(2): 215–232.
  • Erdogan, B., Bauer, T. N., Peiró, J. M. & Truxillo, D. M. (2011b). Overqualification Theory, Research, and Practice: Things that Matter, Industrial and Organizational Psychology: Perspectives on Science and Practice, 4(2): 260 –267.
  • Feldman, D.C. & Turnley, W.H. (2004). Contingent Employment in Academic Careers: Relative Deprivation among Adjunct Faculty. Journal of Vocational Behavior, 64(2): 284–307.
  • Fine, S. & Nevo, B. (2008). Too Smart for Their Own Good? A study of Perceived Cognitive Overqualification in the Workforce. The International Journal of Human Resource Management, 19(2): 346–355.
  • Griffeth, R. W., Steel, R. P., Allen, D. G., & Bryan, N. (2005). The Development of a Multidimensional Measure of Job Market Cognitions: The Employment Opportunity index (EOI). Journal of Applied Psychology, 90 (2): 335–349.
  • Goodman, S. A. & Svyantek, D. J. (1999). Person-Organization Fit and Contextual Performance: Do Shared Values Matter. Journal of Vocational Behavior, 55 (2):254-275.
  • Hair, J. F., Black, W. C., Babin, B. J. & Anderson, R. E. (1998). Multivariate Data Analysis, 2th Edition, Prentice Hall International, New Jersey.
  • Harrison, D. A., Newman, D. A., & Roth, P. L. (2006). How Important are Job Attitudes? Meta-Analytic Comparisons of Integrative Behavioral Outcomes and Time Sequences. Academy of Management Journal, 49(2):305-325.
  • Hu, J., Erdogan, B., Bauer, T., Jiang, K., Liu, S. &Li, Y. (2015). There are Lots of Big Fish in This Pond: The Role of Peer Overqualification on Task Significance, Perceived Fit and Performance for Overqualified Employees. Journal of Applied Psychology, 100(4), 1228-1238.
  • Holtom, B. C., Mitchell, T. R., Lee, T. W. & Eberly, M. B. (2008). Turnover and Retention Research: a Glance at the past, a Closer Review of the Present, and a Venture into the Future. The Academy of Management Annals, 2(1):231-274.
  • İstanbul İl Kültür ve Turizm Müdürlüğü. http://www.istanbulkulturturizm.gov.tr/tr/turizm-istatistik/2013-y%C4%B1l%C4%B1-turizm-istatistikleri, (10 Ocak 2014).
  • Jaccard, J. & Turisi, R. (2003). Interaction Effects in Multiple Regression, 2nd Edition, Sage University Paper, California.
  • Johnson, R. W., Morrow, P.C. & Johnson, G. C. (2002). An Evaluation of A Perceived Overqualification Scale Across Work Settings. The Journal of Psychology, 136 (4): 425-441.
  • Judge, T. A., Bono, J. E., Thoresen, C. J., & Patton, G. K. (2001). The Job Satisfaction-Job Performance Relationship: A Qualitative and Quantitative Review. Psychological Bulletin, 127(3):376-407.
  • Kalleberg, A. (2006). The Mismatched Worker, Contemporary Societies, W. W. Norton & Company, New York.
  • Kusluvan, S. (2003). Characteristics of Employment and Human Resource Management in the Tourism and Hospitality Industry. In:Kusluvan S and Kusluvan Z (Ed.). Managing Employee Attitudes and Behaviors in the Tourism and Hospitality içinde (ss.3-25), Nova Science Publishers Inc.
  • Lee, C.H. (2005). A Study of Underemployment among Self-Initiated Expatriates. Journal of World Business, 40 (2):172–187.
  • Maynard, D. C., Joseph, T. A. & Maynard, A. M. (2006). Underemployment, Job Attitudes and Turnover Intention, Journal of Organizational Behaviour, 27 (4):509-536.
  • Maynard, D.C., & Parfyonova, N.M. (2013). Perceived Overqualification and Withdrawal Behaviours: Examining the Roles of Job Attitudes and Work Values. Journal of Occupational and Organizational Psychology, 86 (3): 435–455.
  • Meyer, J., Allen, N., & Smith, C. (1993). Commitment to Organizations and Occupations: Extension and Test of a Three-Component Conceptualization. Journal of Applied Psychology, 78 (4):538–551.
  • Motowildo, S. J. & Van Scooter, J. R. (1994). Evidence that Task Performance should be Distinguished from Contextual Performance. Journal of Applied Psychology, 79(4) :475-480.
  • Motowidlo, S. J., Borman, W. C. & Schmit, M. J. (1997). A Theory of Individual Differences in Task and Contextual Performance. Human Performance, 10 (2):71–83.
  • Ng, T. W. H. & Feldman, D. C. (2009). How Broadly Does Education Contribute to Job Performance. Personnel Psychology, 62 (1):89-134.
  • Rotundo, M. & Sackett, P. R. (2002). The Relative Importance of Task, Citizenship, and Counterproductive Performance to Global Ratings of Job Performance: A Policy-Capturing Approach. Journal of Applied Psychology, 87 (1):66-80.
  • OECD (2013). Skill Mismatch.http://skills.oecd.org/hotissues/skillsmismatch.html, (05.08.2014).
  • O'Mahony, G. B., & Sillitoe, J. F. (2001). Identifying the Perceived Barriers to Participation in Tertiary Education among Hospitality Employees. International Journal of Contemporary Hospitality Management, 13(1):21 - 29.
  • Steel, R. & Lounsbury, J. W. (2009). Turnover Process Model: Review and Synthesis of a Conceptual Literature. Human Resource Management Review, 19(4), 271-282.
  • Wheeler, A.R., Gallagher, V.C., Brouer, R. L. & Sablynski, C. J. (2007). When Person-Organization (mis)fit and (dis)satisfaction Lead to Turnover: The Moderating Role of Perceived Job Mobility. Journal of Managerial Psychology, 22 (2): 203-219.

Otelcilik sektöründe algılanan aşırı nitelikliliğin görev performansına etkisi: Alternatif iş fırsatlarının biçimlendirici değişken rolü

Year 2016, Volume: 2 Issue: 1, 19 - 29, 31.01.2016
https://doi.org/10.24288/jttr.202828

Abstract

Bu çalışmanın amacı, algılanan aşırı nitelikliliğin görev performansı üzerindeki etkisini incelemektir otelcilik sektöründe incelemektir. Ayrıca algılanan aşırı nitelikliliğin görev performansı üzerindeki etkisinde algılanan iş fırsatlarının biçimlendirici değişken rolü oynayıp oynamadığı da test edilmektedir. Çalışmanın verileri, İstanbul’da bulunan beş yıldızlı otellerden çalışan 185 işgörenden toplanmıştır. Yapılan hiyerarşik regresyon analizi sonuçlarına göre otelcilik sektöründe, aşırı nitelikliliğin görev performansını anlamlı ve negatif yönde etkilediği saptanmıştır. Ayrıca yüksek düzeydeki algılanan iş fırsatları, algılanan aşırı nitelikliliğin görev performansı üzerindeki negatif etkisini azaltarak biçimlendirici değişken rolü oynadığı görülmüştür.


References

  • Alba-Raminez, A. (1993). Mismatch in the Spanish Labor Market. The Journal of Human Resources 18(2):260-278.
  • Alfes, K. (2013). Perceived Overqualification and Performance. The Role of the Peer Group. Zeitschrift Für Personalforschung / German Journal of Research in Human Resource Management, 27(4): 314–330.
  • Arthur, W., Bell, S., Doverspike, D., & Villado, A. (2006). The Use of Person–Organization Fit in Employment Decision Making: An Assessment of Its Criterion Related Validity. Journal of Applied Psychology, 91(4): 786–801.
  • Bashur, R. M., Hernandez, A. & Peiro, J. M. (2011). The Impact of Underemployment on Individual and Organizational Performance. D. C. Maynard & D. C. Feldman (Ed.). Underemployment: Psychological, Economic, and Social Challenges içinde (ss.187-213) New York: Springer.
  • Bennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85(3): 349–360.
  • Befort, N., & Hattrup, K. (2003). Valuing Task and Contextual Performance: Experience, Job Roles, and Ratings of the Importance of Job Behaviors. Applied HRM Research, 8(1): 17-32.
  • Bolino, M C. & Feldman, D. C. (2000). The Antecedents and Consequences of Underemployment among Expatriates. Journal of Organizational Behavior, 21(8): 889-911.
  • Borman, W. C. & Motowidlo, S. J. (1997). Task Performance and Contextual Performance: The Meaning for Personnel Selection Research. Human Performance, 10(2): 99–109.
  • Borman. W, C. & Motowidlo. S, J. (1993). Expanding the Criterion Domain to Include Elements of Contextual Performance. N, Schmitt & W, Borman (Ed.). Personnel selection in organizations içinde (ss. 71-98), New York: Jossey-Bass.
  • Borman, W.C., Penner, L.A., Allen, T.D. & Motowidlo, S. J. (2001). Personality Predictors of Citizenship Performance. International Journal of Selection and Assessment, 9 (1-2): 52–69.
  • Crosby, F. (1984). Relative Deprivation in Organizational Settings. In B. M. Staw & L. L. Cummings (Ed.). Research in Organizational Behavior içinde ( ss. 51–93). Greenwich, CT: JAI Press.
  • Çokluk, Ö., Şekercioğlu, G. & Büyüköztürk, Ş. (2012). Sosyal Bilimler için Çok Değişkenli İstatistik: SPSS ve LISREL Uygulamaları. Ankara : Pegem.
  • Da Silva, N., Hutcheson, J. & Wahl, G.D. (2010). Organizational Strategy and Employee Outcomes: A Person–Organization Fit Perspective. The Journal of Psychology, 144(2):145-161.
  • Edwards, J. R. & Shipp, A. J. (2007). The Relationship between Person-Environment Fit and Outcomes: An integrative Theoretical Framework. C. Ostroff & T. A. Judge (Ed), Perspectives on Organizational Fit içinde (ss.71-98), New York: Lawrence Erlbaum.
  • Erdogan, B., & Bauer, T. N. (2009). Perceived Overqualification and Its Outcomes: The Moderating Role of Empowerment. Journal of Applied Psychology, 94(2):557–565.
  • Erdogan, B., Bauer, T. N., Peiró, J. M. & Truxillo, D. M. (2011a) Overqualified Employees: Making the Best of a Potentially Bad Situation for Individuals and Organizations. Industrial and Organizational Psychology: Perspectives on Science and Practice, 4(2): 215–232.
  • Erdogan, B., Bauer, T. N., Peiró, J. M. & Truxillo, D. M. (2011b). Overqualification Theory, Research, and Practice: Things that Matter, Industrial and Organizational Psychology: Perspectives on Science and Practice, 4(2): 260 –267.
  • Feldman, D.C. & Turnley, W.H. (2004). Contingent Employment in Academic Careers: Relative Deprivation among Adjunct Faculty. Journal of Vocational Behavior, 64(2): 284–307.
  • Fine, S. & Nevo, B. (2008). Too Smart for Their Own Good? A study of Perceived Cognitive Overqualification in the Workforce. The International Journal of Human Resource Management, 19(2): 346–355.
  • Griffeth, R. W., Steel, R. P., Allen, D. G., & Bryan, N. (2005). The Development of a Multidimensional Measure of Job Market Cognitions: The Employment Opportunity index (EOI). Journal of Applied Psychology, 90 (2): 335–349.
  • Goodman, S. A. & Svyantek, D. J. (1999). Person-Organization Fit and Contextual Performance: Do Shared Values Matter. Journal of Vocational Behavior, 55 (2):254-275.
  • Hair, J. F., Black, W. C., Babin, B. J. & Anderson, R. E. (1998). Multivariate Data Analysis, 2th Edition, Prentice Hall International, New Jersey.
  • Harrison, D. A., Newman, D. A., & Roth, P. L. (2006). How Important are Job Attitudes? Meta-Analytic Comparisons of Integrative Behavioral Outcomes and Time Sequences. Academy of Management Journal, 49(2):305-325.
  • Hu, J., Erdogan, B., Bauer, T., Jiang, K., Liu, S. &Li, Y. (2015). There are Lots of Big Fish in This Pond: The Role of Peer Overqualification on Task Significance, Perceived Fit and Performance for Overqualified Employees. Journal of Applied Psychology, 100(4), 1228-1238.
  • Holtom, B. C., Mitchell, T. R., Lee, T. W. & Eberly, M. B. (2008). Turnover and Retention Research: a Glance at the past, a Closer Review of the Present, and a Venture into the Future. The Academy of Management Annals, 2(1):231-274.
  • İstanbul İl Kültür ve Turizm Müdürlüğü. http://www.istanbulkulturturizm.gov.tr/tr/turizm-istatistik/2013-y%C4%B1l%C4%B1-turizm-istatistikleri, (10 Ocak 2014).
  • Jaccard, J. & Turisi, R. (2003). Interaction Effects in Multiple Regression, 2nd Edition, Sage University Paper, California.
  • Johnson, R. W., Morrow, P.C. & Johnson, G. C. (2002). An Evaluation of A Perceived Overqualification Scale Across Work Settings. The Journal of Psychology, 136 (4): 425-441.
  • Judge, T. A., Bono, J. E., Thoresen, C. J., & Patton, G. K. (2001). The Job Satisfaction-Job Performance Relationship: A Qualitative and Quantitative Review. Psychological Bulletin, 127(3):376-407.
  • Kalleberg, A. (2006). The Mismatched Worker, Contemporary Societies, W. W. Norton & Company, New York.
  • Kusluvan, S. (2003). Characteristics of Employment and Human Resource Management in the Tourism and Hospitality Industry. In:Kusluvan S and Kusluvan Z (Ed.). Managing Employee Attitudes and Behaviors in the Tourism and Hospitality içinde (ss.3-25), Nova Science Publishers Inc.
  • Lee, C.H. (2005). A Study of Underemployment among Self-Initiated Expatriates. Journal of World Business, 40 (2):172–187.
  • Maynard, D. C., Joseph, T. A. & Maynard, A. M. (2006). Underemployment, Job Attitudes and Turnover Intention, Journal of Organizational Behaviour, 27 (4):509-536.
  • Maynard, D.C., & Parfyonova, N.M. (2013). Perceived Overqualification and Withdrawal Behaviours: Examining the Roles of Job Attitudes and Work Values. Journal of Occupational and Organizational Psychology, 86 (3): 435–455.
  • Meyer, J., Allen, N., & Smith, C. (1993). Commitment to Organizations and Occupations: Extension and Test of a Three-Component Conceptualization. Journal of Applied Psychology, 78 (4):538–551.
  • Motowildo, S. J. & Van Scooter, J. R. (1994). Evidence that Task Performance should be Distinguished from Contextual Performance. Journal of Applied Psychology, 79(4) :475-480.
  • Motowidlo, S. J., Borman, W. C. & Schmit, M. J. (1997). A Theory of Individual Differences in Task and Contextual Performance. Human Performance, 10 (2):71–83.
  • Ng, T. W. H. & Feldman, D. C. (2009). How Broadly Does Education Contribute to Job Performance. Personnel Psychology, 62 (1):89-134.
  • Rotundo, M. & Sackett, P. R. (2002). The Relative Importance of Task, Citizenship, and Counterproductive Performance to Global Ratings of Job Performance: A Policy-Capturing Approach. Journal of Applied Psychology, 87 (1):66-80.
  • OECD (2013). Skill Mismatch.http://skills.oecd.org/hotissues/skillsmismatch.html, (05.08.2014).
  • O'Mahony, G. B., & Sillitoe, J. F. (2001). Identifying the Perceived Barriers to Participation in Tertiary Education among Hospitality Employees. International Journal of Contemporary Hospitality Management, 13(1):21 - 29.
  • Steel, R. & Lounsbury, J. W. (2009). Turnover Process Model: Review and Synthesis of a Conceptual Literature. Human Resource Management Review, 19(4), 271-282.
  • Wheeler, A.R., Gallagher, V.C., Brouer, R. L. & Sablynski, C. J. (2007). When Person-Organization (mis)fit and (dis)satisfaction Lead to Turnover: The Moderating Role of Perceived Job Mobility. Journal of Managerial Psychology, 22 (2): 203-219.
There are 43 citations in total.

Details

Primary Language English
Journal Section Makaleler
Authors

Banu Ünsal Akbıyık

Publication Date January 31, 2016
Published in Issue Year 2016 Volume: 2 Issue: 1

Cite

APA Ünsal Akbıyık, B. (2016). Perceived overqualification and task performance in hospitality sector: The moderating effect of perceived job alternatives. Journal of Tourism Theory and Research, 2(1), 19-29. https://doi.org/10.24288/jttr.202828
AMA Ünsal Akbıyık B. Perceived overqualification and task performance in hospitality sector: The moderating effect of perceived job alternatives. Journal of Tourism Theory and Research. January 2016;2(1):19-29. doi:10.24288/jttr.202828
Chicago Ünsal Akbıyık, Banu. “Perceived Overqualification and Task Performance in Hospitality Sector: The Moderating Effect of Perceived Job Alternatives”. Journal of Tourism Theory and Research 2, no. 1 (January 2016): 19-29. https://doi.org/10.24288/jttr.202828.
EndNote Ünsal Akbıyık B (January 1, 2016) Perceived overqualification and task performance in hospitality sector: The moderating effect of perceived job alternatives. Journal of Tourism Theory and Research 2 1 19–29.
IEEE B. Ünsal Akbıyık, “Perceived overqualification and task performance in hospitality sector: The moderating effect of perceived job alternatives”, Journal of Tourism Theory and Research, vol. 2, no. 1, pp. 19–29, 2016, doi: 10.24288/jttr.202828.
ISNAD Ünsal Akbıyık, Banu. “Perceived Overqualification and Task Performance in Hospitality Sector: The Moderating Effect of Perceived Job Alternatives”. Journal of Tourism Theory and Research 2/1 (January 2016), 19-29. https://doi.org/10.24288/jttr.202828.
JAMA Ünsal Akbıyık B. Perceived overqualification and task performance in hospitality sector: The moderating effect of perceived job alternatives. Journal of Tourism Theory and Research. 2016;2:19–29.
MLA Ünsal Akbıyık, Banu. “Perceived Overqualification and Task Performance in Hospitality Sector: The Moderating Effect of Perceived Job Alternatives”. Journal of Tourism Theory and Research, vol. 2, no. 1, 2016, pp. 19-29, doi:10.24288/jttr.202828.
Vancouver Ünsal Akbıyık B. Perceived overqualification and task performance in hospitality sector: The moderating effect of perceived job alternatives. Journal of Tourism Theory and Research. 2016;2(1):19-2.