Satisfaction Evaluation of Patients Hospitalized in University Hospital Gynecology and Obstetrics Service

Abstract

Aim: A quality health service is not independent of patient satisfaction. Patient satisfaction research is one of the primary instruments for better quality service. With this study, we aimed to evaluate the satisfaction levels and expectations of the patients hospitalized in the Department of Gynecology and Obstetrics of the Kafkas University Training and Research Hospital to determine whether the satisfaction level differs according to socio-demographic characteristics and to restructure the light of the positive and negative data obtained. Material and Method: Between May 2021 and September 2022, 655 patients who received inpatient services at the Department of Gynecology and Obstetrics at Kafkas University Training and Research Hospital were surveyed. The questionnaire included a section about socio-demographic characteristics and 14 questions to determine their views on satisfaction. The questions were answered as ‘yes’, ‘a little’, and ‘no’. Results: In our study, the highest level of satisfaction was for the nurses giving information about the treatment and care to the patient and the doctor’s interest in the patient. According to the results of the multivariate linear regression analysis, it was determined that age, education status, and length of stay affected the satisfaction level independently of other variables (p<0.001). It was observed that working status did not affect satisfaction (p=0.434). Conclusion: Our study highlighted that hospital cleanliness significantly impacted the overall satisfaction levels, indicating a need for readjustments by hospital management.

Keywords

• gynecology and obstetric department
• healthcare management
• healthcare services
• inpatient services; university hospital; patient satisfaction

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