Empirical Research Investigating the Relationships Between Work Stress, Work Performance, and Mobbing (Psychological Bullying) in Health Institutions

Year 2024, Volume: 14 Issue: 1, 54 - 64, 30.04.2024

Gökhan Keleş Çağlar Doğru Ayşe İkinci Keleş

Abstract

Aim: This study examines the relationships between work stress, work performance, and mobbing in health institutions.
Material and Method: A questionnaire was applied to 272 individuals working in any health institution in Türkiye in 2021 based on voluntary participation with the snowball method. The web-based questionnaires were prepared online using Google Documents. They were sent to the health workers’ social-based addresses together with an introductory letter. The questionnaire was applied in four main sections: demographic information (8 questions), work stress (7 questions), work performance (4 questions), and mobbing (37 questions).
Results: The study showed that 36.4% of academics, 30% of secretaries, 28.6% of security staff, 23% of technicians, 22.2% of social workers, 20% of midwives, 19.5% of physicians, and 15.4% of patient carers were exposed to mobbing. In addition, men were more subjected to mobbing than women (p=0.010). Statistically significant differences were determined between the occupational groups regarding work stress scale scores (p=0.001). The group with the highest work stress was security staff, with patient carers being the group with the lowest stress. Women also experienced significantly higher levels of work stress than men (p=0.028). Statistically, significant differences were also observed regarding the number of patients encountered (p=0.035). Work stress was found to increase in line with patient numbers. Analysis of the participants’ work performance showed that such performance was very high. Significant variations were determined between work performance scale scores and the years spent working in the most recent institution (p=0.019). The work performance of participants who had worked for 11–15 years was lower than that of other periods, the highest work performance being observed in participants with 21–25 years of work experience.
Conclusion: In conclusion, individuals working in any health institution were found to be exposed to mobbing and to experience work stress in the working environment but exhibited good work performance. No statistically significant association was determined between mobbing and work performance or stress. At the same time, a negative correlation was observed between work performance and work stress.

Keywords

health institution, work performance, mobbing; Türkiye, work stress

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