ENTROPY-RAPS ENTEGRE MODELİ İLE KONAKLAMA ENDÜSTRİSİNDE PERSONEL SEÇİMİ

Year 2024, , 76 - 96, 28.06.2024

Aslı Ersoy , Nazlı Ersoy

https://doi.org/10.36543/kauiibfd.2024.004

Abstract

Personel seçimi ve işe alım süreci, işgücü yoğun konaklama sektöründe hayati öneme sahiptir çünkü personel, konuklarla yakın etkileşimde bulunan ve sonuçta organizasyonun performansını belirleyen en önemli kaynaktır. Çalışmada, Alanya'da faaliyet gösteren beş yıldızlı bir konaklama tesisinin insan kaynakları yöneticisi seçim sorunu, “Çok Kriterli Karar Verme” (ÇKKV) yöntemleri kullanılarak değerlendirilmiştir. Bu pozisyona başvuran bireylerin sahip olmaları gereken özellikler, otel yöneticilerinin görüşleri dikkate alınarak belirlenmiştir. Gösterge ağırlıkları ve adayların sıralamaları sırasıyla Entropy ve RAPS yöntemleri kullanılarak belirlenmiştir. Çalışma, kullanılan modelin personel seçimi süreci için uygun olduğu sonucuna varmıştır. Bu çalışma, personel seçimi zorluklarına Entropy-RAPS modelinin ilk kez uygulanması olarak literatüre değerli bir katkı olarak görülmektedir.

Keywords

Personel seçimi, konaklama sektörü, ÇKKV

PERSONNEL SELECTION IN HOSPITALITY INDUSTRY WITH THE INTEGRATED ENTROPY-RAPS MODEL

Abstract

The personnel selection and recruitment process are crucial in labour-intensive hospitality industry because the personnel are the most important resource that interacts closely with the guests and ultimately determines the performance of the organization. This study tackled the human resources manager selection problem at a five-star accommodation facility in Alanya, employing “Multiple Criteria Decision Making” (MCDM) methods. The characteristics that individuals applying for this position should possess were established through the opinions of hotel managers. The indicator weights and the rankings of candidates were established using the Entropy and RAPS methods, respectively. The study concluded that the model employed is well-suited for the process of selecting personnel. This study is seen as a valuable addition to the literature, as it marks the inaugural application of the Entropy-RAPS model in addressing personnel selection challenges.

Keywords

Personnel selection, hospitality industry, MCDM

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