Year 2019, Volume 10 , Issue 19, Pages 151 - 181 2019-06-30

THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE
DUYGUSAL EMEK MEKANİZMALARININ TAKIM YARATICILIĞI VE TAKIM PERFORMANSI ÜZERİNDEKİ ETKİLERİ

Mehmet ÇELİKYAY [1] , Ali Ekber AKGÜN [2]


Emotional Labor (EL) is accepted as a rather new concept in the literature of organizational behavior that has been studied from the 1980s onwards to the present day. However, when the related literature is examined, EL is generally considered  to be neglected in research at both the individual level and the role of the project teams.The purpose of this paper is to investigate the relationship between team contextual antecedents, emotional labor behaviors and team creativity and team performance in project teams in theTurkish information and communication Sector. By studying 85 Information and Communication Technologys (ICT)project,  it was found that team contextual antecedents except top management support have a positive and significant effect on EL mechanisms. Furthermore, EL mechanisms except surface behaviour were found to generate a positive emotional influence on the team's creativity in reaching the expected performance of the team.

Duygusal Emek(DE), örgütsel davranış  literatüründe 1980’li yıllardan günümüze kadar  üzerinde çalışılan oldukça yeni bir kavram olarak kabul edilmektedir. Ancak ilgili literatür incelendiğinde, yapılan araştırmalarda duygusal emeğin  genel olarak  bireysel  seviyede  ele alındığı , proje takımlarındaki   rolünün  ihmal edildiği görülmektedir. Bu çalışmanın  amacı, Türkiye  bilgi ve iletişim sektöründeki proje ekiplerinde takımsal öncüller, duygusal emek davranışları, takım yaratıcılığı ile takım performansı arasındaki ilişkiyi incelemektir.85 farklı Bilgi ve İletişim Teknolojisi (BİT) projesi incelendiğinde, üst yönetim desteği dışındaki takım yapısal öncüllerinin DE mekanizmaları üzerinde anlamlı etkisi olduğu bulunmuştur. Ayrıca yüzeysel davranış dışındaki DE mekanizmalarının, takımdan beklenen performansa erişilmesinde takım yaratıcılığı üzerinde olumlu duygusal etkiler yarattığı görülmüştür.

  • Açıkgöz,A.,Günsel,A.,Bayyurt,N.,&Kuzey,C.(2014).Team climate, team cognition, team intuition, and software quality: The moderating role of Project complexity,Group Decision and Negotiation, Springer Science+Business Media Dordrecht , 1145-1176.
  • Akgün A. E, Byrne J.C., Lynn G. S., &Keskin H.(2007b).Team stressors, management support, and project and process outcomes in new product development projects, Technovation 27, 628–639.
  • Akgün A.E.,Keskin H.,Byrne J.C.,&Günsel A.(2011).Antecedents and Results of Emotional Capability in Software Development Project Teams, J Prod Innov Manag.957–973, Product Development & Management Association.
  • Al-rais M.M.(2011).The Effect of Geographic Dispersion, Language Differences, and Planning Effectiveness on Communication and Project Effectiveness: A Case Study from a Multinational Environment in the UAE, Dissertation submitted in partial fulfillment of MSc Project Management Faculty of Business, The British University in Dubai.
  • Appolus O.,Niemandi L.,&Karodia A.M.(2016).An Evaluation of The Impact of Emotional Intelligence on Team Effectiveness Among IT Professsionals at Bytes Systems Integration(South Africa),Kuwait Chapter of Arabian Journal of Business and Management Review Vol.5 ,No:10.
  • Ashforth,B.E., &Humphrey, R. H. (1993). Emotional labor in service roles: the influence of identity. Academy of Management Review, 18, 88–115.
  • Awiram E.U.,Zwikael O,&Restubog S.L.D.(2013).Revisiting Goals,Feedback,Recognation and Performance Success:The Case of Project Team,Group and Organization Management,XX(X) 1-31,SAGE.
  • Barczak G., Lassk F. &Mulki J.(2010).Antecedents of Team Creativity: An Examination of Team Emotional Intelligence, Team Trust and Collaborative Culture, Creativity and Innovation Management , Volume 19 Number 4 Blackwell Publishing Ltd.
  • Brotheridge, C. M., & Grandey, A. A.(2002). Emotional labor and burnout: Comparing two perspectives of people work. Journal of Vocational Behavior, 60, 17–39.
  • Brotheridge , C. M., & Lee, R. T. (1998). On the dimensionality of emotional labour: Development and validation of the Emotional Labour Scale. Paper presented at the First Conference on Emotions in Organizational Life, San Diego.
  • Brown, T. A. (2006). Confirmatory factor analysis for applied research. New York: The Guilford Press.
  • Chen M.H.(2006).Understanding the Benefits and Detriments of Conflict on Team Creativity Process, Creativity and Innovation Management, Volume 15 Number 1 2006, Blackwell Publishing.
  • Çekmecelioğlu H.G.,Günsel A.,&Ulutaş T.,(2012).Effects Of Emotional Intelligence On Job Satisfaction: An Empirical Study On Call Center Employees,8th International Strategic Management Conference,Procedia - Social and Behavioral Sciences 58,363 – 369.
  • Chollet B.,Brion S.,Chauvet V.,Mothe C.,&Geraudel M.,(2012).NPD Projects in Search of Top Management Support :The Role of Team Leader Social Capital, M@n@gement, 15(1),43-75.
  • Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research, 295(2), 295-336.
  • Dayan M. & Elbanna S.(2011).Antecedents of Team Intuition and Its Impact on the Success of New Product Development Projects, Journal of Product Innovation Management 28(S1):159–174
  • Denison D.R.,Dutton J.E.,Kahn J. &Hart S.L.(1996). Organizational Context and Interpretation of Strategic Issues;A Note on CEOs’Interpretations of Foreign Investment., Journal of Management Studies 33:4 July 1996, Blackwell Publishers Ltd.
  • Duke A.B. ,Goodman J.M., Treadway D.C.,&Breland J.W.(2009).Perceived Organizational Support as a Moderator of Emotional Labor/Outcomes Relationships, Journal of Applied Social Psychology,39, 5, pp. 1013–1034.
  • Dul J. & Ceylan C.(2014).The Impact of a Creativity-supporting Work Environment on a Firm’s Product Innovation Performance, Prod. Innov.Managemet.
  • Dyne L.V,Jehn K.A.,&Cummings A,.(2002).Differantial effects of strain on two forms of work performance:individual employee sales and creativity,journal of organizational Behaviour,23,57-74.
  • Edmondson A.C & Nembhard İ.M.,(2009).Product Development and Learning in Project Teams:The Challenges Are the Benefits, The Journal of Product Innovation Management, 26:123–138.
  • Fornell, C., & Bookstein, F. L. (1982). Two structural equation models: LISREL and PLS applied to consumer exit-voice theory. Journal of Marketing research, 440-452.
  • Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of marketing research, 382-388.
  • Frese, M., &Zapf, D. (1994).Action as the core of work psychology: a German approach. In H. C. Triandis, M. D.Hough, & L. M. Hough (Eds.), Handbook of industrial and organizational psychology, vol. 4 , 271–340.Palo Alto: Consulting Psychologists Press.
  • Geng Z ,Liu L.C.,Liu X. & Feng J.,(2013). The effects of emotional labor on frontline employee creativity, International Journal of Contemporary Hospitality ManagementVol. 26 No. 7, 1046-1064.
  • Gibson N.C.& B.,Birkinshaw J.(2002).Contextual Determinants of Organizatioanl Ambidexterity ,CEO Publication T02 -6 415 Center of Effective Organizations ,Marshall Scholl of Businesss University of Southern California-Los Angeles.
  • Grandey, A. A.(2000).Emotion Regulation in the Workplace: A New Way to Conceptualize Emotional Labor, Journal of Occupational Health Psychology, 5, 95-110.
  • Gross, J. (1998a). Antecedent- and response-focused emotion regulation: Divergent consequences for experience,expression, and physiology. Journal of Personality and Social Psychology, 74(1), 224—237.
  • Gross, J.(1998b).The emerging field of emotion regulation:An integrative review. Review of General Psychology,2(3), 271-299.
  • Gumusluoglu, L., & Ilsev, A. (2009). Transformational leadership, creativity, and organizational innovation. Journal of business research, 62(4), 461-473.
  • Gupta,Y.P.,&Somers, T. M. (1996).Business strategy, manufacturing flexibility, and organizational performance relationships: a path analysis approach. Production and Operations Management, 5(3), 204-233.innovation. Journal of business research, 62(4), 461-473.
  • Günsel A.(2008).Yeni ürün Geliştirme Takımlarında Duygusal Yeteneği Etkileyen Faktörler ve Bunun Proje Performansına Etkileri’’,Gebze Yüksek Tekonoloji Enstitüsü, Sosyal Bilimler Enstitüsü,Doktora Tezi.
  • Günsel A.(2014).The Effects Of Emotional Labor On Software Quality: The Moderating Role of Project Complexity, Journal Of Global Strategic Management 16 , December.
  • Hair, J. F., Anderson, R. E., Tatham, R. L. & Black, W. C.(1998). Multivariate data analysis. 5th Edition, New Jersey: Prentice-Hall Inc.
  • Hekkala R.,NewmanN M. & Uruquhart C.,(2012).Building A Substantive Theory of Emotions From An Iois Project,Pacific Asia Conference on Information Systems(PACIS 2012 Prooceedings,Paper 6,AIS Electronic Library.
  • Hochschild , A. R. (1983). The Managed Heart: Commercialization of Human Feeling. Berkeley: University of California Press.
  • Jarvi P. A. C.(2015).Emotion Regulation Methods of Finnish IT Leaders, Master Thesis,Faculty of Social Sciences,Norwegian School of Hotel Management.
  • Katzenbach J. R. & Douglas K.S. ,(2005).The Discipline of Teams, Harvard Business Review , the high-performance organization July–August 2005.
  • Kline, R. B. (2011). Principles and practice of structural equation modeling. 3rd Edition, New York: The Guilford Press.
  • Liu Y.,L. Prati L.M.,Perrewe P. L. &Ferris G.R. (2008).The Relationship Between Emotional Resources and Emotional Labor: An Exploratory Study, Journal of Applied Social Psychology 38, 10,2410–2439.
  • Lynn G.S& Akgün A.E,(1998).Innovation strategies under the uncertainty: a continence approach. Eng Manag J 10:11–17.
  • Mahato M.M ,Kumar P. & Raju P.G.(2014).Impact of Emotional Labor on Organizational Role Stress – A Study in the Services Sector in India, Procedia Economics and Finance 11 ,110 – 121, ScienceDirect.
  • Mann,S. (2006).Expectations of emotional display in the workplace, Leadership and Organizational Development Journal, 28(6):552-570.
  • Manz, C. (2003). Emotional discipline: The power to choose how you feel; 5 life changing steps to feeling better every day. Berrett-Koehler Publishers.
  • Morris , J. A. & Feldman, D.C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Journal, 21, 989–1010.
  • Nunnally, J. C. & Bernstein, I. H. (1994). Psychometric theory. 3rd Edition, New York: McGraw-Hill Inc.
  • O'Dwyer O.,Conboy K.,&Lang M.(2012).Agile Practices: The Impact on Trust in Software Project Teams, Article in IEEE Software,Researchgate.
  • Özbingöl , B.Z.N,(2013).Impact of Emotional Labor on Organizational Outcomes:A Comperative Study in Public and Private Universities,Doktora Tezi,Marmara Üniversitesi Sosyal Bilimler Enstitüsü İngilizce İşletme Anabilim Dalı Örgütsel Davranış Bilim Dalı.
  • Park J.&Lee J.,(2014).Knowledge sharing in information systems development projects: Explicating the role of dependence and trust, International Journal of Project Management 32 ,153–165.
  • Parry, M. E., Song, M., De Weerd‐Nederhof, P. C.& Visscher,K.(2009).The impact of NPD strategy, product strategy, and NPD processes on perceived cycle time. Journal of Product Innovation Management, 26(6), 627-639.
  • Paulus,P.B.(2000).Groups,teams, and creativity:The creative potential of idea-generating groups.Applied psychology: An international review, 49,237–62.
  • Pugliesi , K. (1999).The consequences of emotional labor: Effects oon work stress, job satisfaction and well-being. Motivation and Emotion,23,125-154
  • Pirola M.&Mann L.,(2004).The relationship between individual creativity and team creativity:aggregating across people and time, Journal of Organizational Behavior ,25, 235–257.
  • PMI(2013). A Guide to Project Management Body of Knowledge(PMBOOK Guide),Fifth edition.
  • Podsakoff,P. M.,&Organ,D.W.(1986)Self-reports in organizational research: Problems and prospects. Journal of management, 12(4), 531-544.
  • Rego, A., Sousa, F., Pina e Cunha, M., Correia, A. &Saur-Amaral, I. (2007),Leader Self-Reported Emotional Intelligence and Perceived Employee Creativity: An Exploratory Study, Creativity and Innovation Management, 16, 250–64.
  • Salomo S, Weise J.& Gemünden H.G.(2007). NPD Planning Activities and Innovation Performance The Mediating Role of Process Management and the Moderating Effect of Product Innovativeness, Prod Innov Management,24:285–302,Product Development & Management Association.
  • Seiler S.L., Pinkowska M. & Pinazza A M.(2012).An integrated model of factors influencing project managers' motivation Findings from a Swiss Survey, Elsevier,International Journal of Project Management 30 ,60–72.
  • Shalley C., Zhou J.,&Oldham G.R.,(2004).The Effects of Personal and Contextual Characteristics on Creativity: Where Should We Go from Here?, Journal of Management , 30(6) 933–958.
  • StankoM.A.,CastilloF.J.M.&AlemanJ.L.M.,(2012).Speed to Market for Innovative Products,Blessing or Curse,Prod Innov.Management ,29(5):751–765.
  • Tai C.L.(2012).The relationships among leader social support, team social support, team stressors and team performance, International Conference on Asia Pacific Business Innovation and Technology Management, Procedia - Social and Behavioral Sciences 57,404 – 411.
  • Tierney,P., Farmer, S. M.,&Graen,G.B.1999.An examination of leadership and employee creativity: The relevance of traits and relationships,Personnel Psychology, 52: 591–620.
  • Vijayasarathy, L. R. (2010). An investigation of moderators of the link between technology use in the supply chain and supply chain performance. Information & Management, 47(7-8), 364-371.
  • Wong Y.T,Ngo H.Y. & Wong C.S.,(2006).Perceived organizational justice, trust, and OCB: A study of Chinese workers in joint ventures and state-owned enterprises, Journal of World Business 41 ,344–355, Elsevier Inc.
  • Yalçın R.C.(2012). Bazı öncülleri ve sonuçları ile Duygusal Emek: Görgül bir araştırma ,Doktora tezi, ,T.C.KHO Savunma Bilimleri Enstitüsü Savunma Yönetimi Ana Bilim Dalı, Ankara
  • Zahavy A.D&Freund A.,(2007). Team effectiveness under stress:A structural contingency approach, J. Organiz. Behav. 28, 423–450,Published online 24 November 2006 in Wiley InterScience.
  • Zapf, D. (2002).Emotion Work and Psychological Well-Being. A Review of the Literature and Some Conceptual Considerations. Human Resource Management Review 12: 237–68.
  • Zhou,J.,&George,J.M.(2001).When job dissatisfaction leads to creativity: Encouraging the expression of voice,.Academy of Management Journal, 44: 682–696.
Primary Language en
Journal Section Makaleler
Authors

Orcid: 0000-0003-4243-896X
Author: Mehmet ÇELİKYAY
Institution: GEBZE TECHNICAL UNIVERSITY, INSTITUTE OF SOCIAL SCIENCES
Country: Turkey


Orcid: 0000-0001-5922-3266
Author: Ali Ekber AKGÜN
Institution: YILDIZ TECHNICAL UNIVERSITY, FACULTY OF ECONOMICS AND ADMINISTRATIVE SCIENCES, DEPARTMENT OF ECONOMICS
Country: Turkey


Dates

Publication Date : June 30, 2019

Bibtex @research article { kauiibf513876, journal = {Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi}, issn = {1309-4289}, eissn = {2149-9136}, address = {}, publisher = {Kafkas University}, year = {2019}, volume = {10}, pages = {151 - 181}, doi = {}, title = {THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE}, key = {cite}, author = {ÇELİKYAY, Mehmet and AKGÜN, Ali Ekber} }
APA ÇELİKYAY, M , AKGÜN, A . (2019). THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE. Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi , 10 (19) , 151-181 . Retrieved from https://dergipark.org.tr/en/pub/kauiibf/issue/45479/513876
MLA ÇELİKYAY, M , AKGÜN, A . "THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE". Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 10 (2019 ): 151-181 <https://dergipark.org.tr/en/pub/kauiibf/issue/45479/513876>
Chicago ÇELİKYAY, M , AKGÜN, A . "THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE". Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 10 (2019 ): 151-181
RIS TY - JOUR T1 - THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE AU - Mehmet ÇELİKYAY , Ali Ekber AKGÜN Y1 - 2019 PY - 2019 N1 - DO - T2 - Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi JF - Journal JO - JOR SP - 151 EP - 181 VL - 10 IS - 19 SN - 1309-4289-2149-9136 M3 - UR - Y2 - 2019 ER -
EndNote %0 Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE %A Mehmet ÇELİKYAY , Ali Ekber AKGÜN %T THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE %D 2019 %J Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi %P 1309-4289-2149-9136 %V 10 %N 19 %R %U
ISNAD ÇELİKYAY, Mehmet , AKGÜN, Ali Ekber . "THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE". Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 10 / 19 (June 2019): 151-181 .
AMA ÇELİKYAY M , AKGÜN A . THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE. Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2019; 10(19): 151-181.
Vancouver ÇELİKYAY M , AKGÜN A . THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE. Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2019; 10(19): 181-151.