DUYGUSAL EMEK MEKANİZMALARININ TAKIM YARATICILIĞI VE TAKIM PERFORMANSI ÜZERİNDEKİ ETKİLERİ

Year 2019, Volume: 10 Issue: 19, 151 - 181, 30.06.2019

Mehmet Çelikyay , Ali Ekber Akgün

Abstract

Duygusal Emek(DE),
örgütsel davranış  literatüründe 1980’li
yıllardan günümüze kadar  üzerinde
çalışılan oldukça yeni bir kavram olarak kabul edilmektedir. Ancak ilgili
literatür incelendiğinde, yapılan araştırmalarda duygusal emeğin  genel olarak 
bireysel  seviyede  ele alındığı , proje takımlarındaki   rolünün 
ihmal edildiği görülmektedir. Bu çalışmanın
 amacı, Türkiye  bilgi ve iletişim sektöründeki proje
ekiplerinde takımsal öncüller, duygusal emek davranışları, takım yaratıcılığı
ile takım performansı arasındaki ilişkiyi incelemektir.85
farklı Bilgi ve İletişim Teknolojisi (BİT) projesi incelendiğinde, üst yönetim
desteği dışındaki takım yapısal öncüllerinin DE mekanizmaları üzerinde anlamlı
etkisi olduğu bulunmuştur. Ayrıca yüzeysel davranış dışındaki DE
mekanizmalarının, takımdan beklenen performansa erişilmesinde takım
yaratıcılığı üzerinde olumlu duygusal etkiler yarattığı görülmüştür.

Keywords

Duygusal Emek Mekanizmaları

THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE

Abstract

Emotional Labor (EL)
is accepted as a rather new concept in the literature of organizational
behavior that has been studied from the 1980s onwards to the present day.
However, when the related literature is examined, EL is generally considered  to be neglected in research at both the
individual level and the role of the project teams.The purpose of
this paper is to investigate the relationship between team contextual
antecedents, emotional labor behaviors and team creativity and team performance
in project teams in theTurkish information and
communication Sector. By studying 85 Information and Communication
Technologys (ICT)project,  it was found
that team contextual antecedents except top management support have a positive
and significant effect on EL mechanisms. Furthermore, EL mechanisms except
surface behaviour were found to generate a positive emotional influence on the
team's creativity in reaching the expected performance of
the team.

Keywords

Emotional Labor Mechanisms

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