Research Article
BibTex RIS Cite

Pazarlama ve Veri Gizliliği: Bibliyometrik Bir Analiz

Year 2024, Volume: 2 Issue: 48, 14 - 42
https://doi.org/10.35343/kosbed.1487961

Abstract

Pazarlama alanında veri gizliliği, müşteri bilgilerinin toplanması, saklanması ve paylaşılması sırasında, bu bilgilerin korunmasını içeren ilkeleri ifade etmektedir. Bu çalışmada Web of Science (WoS) veri tabanında, veri gizliliği ve pazarlama konusunda yapılmış yayınlar, bibliyometrik analiz yöntemi ile incelenmiştir. Bu doğrultuda, başlık, anahtar kelime ve özet bölümlerinde "marketing" ve " data privacy" terimleri geçen yayınlar çalışmaya dahil edilmiştir. İnceleme neticesinde, 2000 ile 2024 yılları arasında 869 yazar tarafından yazılan 277 yayın tespit edilmiştir. En fazla yayın yapılan ve en çok atıf alan ülkeler sırasıyla; Amerika Birleşik Devletleri, Çin ve Birleşik Krallık’tır. Bunların yanında disiplinlerarası çalışmaların fazla olması veri gizliliği ve pazarlama kavramlarının teknolojik, sosyal ve etik açıdan iç içe geçtiğini göstermektedir. Diğer taraftan yayınların çok farklı ülkelere yayılması, kültürel bağlamda, pazarlamada veri gizliliği endişelerinin evrenselliğini ön plana çıkarmaktadır. Konunun gelecekte merkezi bir mesele olacağı, araştırmacılar ve sektör için kritik öneme sahip olmaya devam edeceği öngörülmektedir.

References

  • Anant, V., Donchak, L., Kaplan, J., & Soller, H. (2020). The consumer-data opportunity and the privacy imperative. McKinsey & Company. https://www.mckinsey.com/businessfunctions/risk-and resilience/ourinsights/the-consumer-data-opportunity-and-the privacy-imperative
  • Aria, M., & Cuccurullo, C. (2017). Bibliometrix: An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11(4), 959-975. https://doi.org/10.1016/j.joi.2017.08.007
  • Baik, J. S. (2020). Data privacy against innovation or against discrimination?: The case of the California Consumer Privacy Act (CCPA). Telematics and Informatics, 52. https://doi.org/10.1016/j.tele.2020.101438
  • Bakare, S. S., Adeniyi, A. O., Akpuokwe, C. U., & Eneh, N. E. (2024). Data privacy laws and compliance: a comparative review of the EU GDPR and USA regulations. Computer Science & IT Research Journal, 5(3), 528 543. https://doi.org/10.51594/csitrj.v5i3.859
  • Behzadinasab, S., Andervazh, L., & Albonaiemi, E. (2020). Presenting model of ethical strategies based on social media marketing. International Journal of Ethics and Society, 2(3), 59-64.
  • Dhirani, L. L., Mukhtiar, N., Chowdhry, B. S., & Newe, T. (2023). Ethical dilemmas and privacy issues in emerging technologies: A review. Sensors, 23(3), 1151. https://doi.org/10.3390/s23031151
  • Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133, 285-296. https://doi.org/10.1016/j.jbusres.2021.04.070
  • Flavián, C., & Guinalíu, M. (2006). Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web site. Industrial Management & Data Systems, 106(5), 601-620. https://doi.org/10.1108/02635570610666458
  • Hoofnagle, C. J., Van Der Sloot, B., & Borgesius, F. Z. (2019). The European Union general data protection regulation: What it is and what it means. Information & Communications Technology Law, 28(1), 65-98. https://doi.org/10.1080/13600834.2019.1573501
  • Chen, X., Sun, J., & Liu, H. (2022). Balancing web personalization and consumer privacy concerns: Mechanisms of consumer trust and reactance. Journal of Consumer Behaviour, 21(3), 572-582. https://doi.org/10.1002/cb.1947
  • Kesan, J. P., Hayes, C. M., & Bashir, M. N. (2015). A comprehensive empirical study of data privacy, trust, and consumer autonomy. Indiana Law Journal, 91, 267-305.
  • Kopalle, P. K., Gangwar, M., Kaplan, A., Ramachandran, D., Reinartz, W., & Rindfleisch, A. (2022). Examining artificial intelligence (AI) technologies in marketing via a global lens: Current trends and future research opportunities. International Journal of Research in Marketing, 39(2), 522-540. https://doi.org/10.1016/j.ijresmar.2021.09.003
  • Kumar, D., & Suthar, N. (2024). Ethical and legal challenges of AI in marketing: an exploration of solutions. Journal of Information, Communication and Ethics in Society, 22(1), 124-144. http://dx.doi.org/10.1108/JICES-05-2023-0068
  • Lauer, T. W., & Deng, X. (2007). Building online trust through privacy practices. International Journal of Information Security, 6, 323-331. https://doi.org/10.1007/s10207-007-0028-8
  • Lee, D. J., Ahn, J. H., & Bang, Y. (2011). Managing consumer privacy concerns in personalization: A strategic analysis of privacy protection. MIS Quarterly, 35(2), 423-444. https://doi.org/10.2307/23044047
  • López Jiménez, D., Dittmar, E. C., & Vargas Portillo, J. P. (2021). New directions in corporate social responsibility and ethics: Codes of conduct in the digital environment. Journal of Business Ethics, 168, 1 11. https://doi.org/10.1007/s10551-021-04840-1
  • Malthouse, E. C., Haenlein, M., Skiera, B., Wege, E., & Zhang, M. (2013). Managing customer relationships in the social media era: Introducing the social CRM house. Journal of Interactive Marketing, 27(4), 270-280. https://doi.org/10.1016/j.intmar.2013.09.008
  • Markos, E., Peña, P., Labrecque, L. I., & Swani, K. (2023). Are data breaches the new norm? Exploring data breach trends, consumer sentiment, and responses to security invasions. Journal of Consumer Affairs, 57(3), 1089-1119. https://doi.org/10.1111/joca.12554
  • Martin, K. D., & Murphy, P. E. (2017). The role of data privacy in marketing. Journal of the Academy of Marketing Science, 45, 135-155. https://doi.org/10.1007/s11747-016-0495-4
  • Okazaki, S., Eisend, M., Plangger, K., de Ruyter, K., & Grewal, D. (2020). Understanding the strategic consequences of customer privacy concerns: A meta-analytic review. Journal of Retailing, 96(4), 458-473. https://doi.org/10.1016/j.jretai.2020.05.007
  • Okorie, G. N., Egieya, Z. E., Ikwue, U., Udeh, C. A., Adaga, E. M., DaraOjimba, O. D., & Oriekhoe, O. I. (2024). Leveraging big data for personalized marketing campaigns: a review. International Journal of Management & Entrepreneurship Research, 6(1), 216-242.
  • Quach, S., Thaichon, P., Martin, K. D., Weaven, S., & Palmatier, R. W. (2022). Digital technologies: tensions in privacy and data. Journal of the Academy of Marketing Science, 50(6), 1299-1323. https://doi.org/10.1007/s11747-022-00845-y
  • Park, G. (2019). The changing wind of data privacy law: A comparative study of the European Union's General Data Protection Regulation and the 2018 California Consumer Privacy Act. UC Irvine L. Rev., 10, 1455 1488.
  • Swani, K., Milne, G. R., & Slepchuk, A. N. (2021). Revisiting trust and privacy concern in consumers’ perceptions of marketing information management practices: Replication and extension. Journal of Interactive Marketing, 56(1), 137-158. https://doi.org/10.1016/j.intmar.2021.03.001
  • Talesh, S. A. (2018). Data breach, privacy, and cyber insurance: How insurance companies act as “compliance managers” for businesses. Law & Social Inquiry, 43(2), 417-440. https://doi.org/10.1111/lsi.12306
  • Tene, O., & Polonetsky, J. (2012). Big data for all: Privacy and user control in the age of analytics. Northwestern Journal of Technology and Intellectual Property, 11, 239-273. https://doi.org/10.2139/ssrn.2149364
  • Wedel, M., & Kannan, P. K. (2016). Marketing analytics for data-rich environments. Journal of Marketing, 80(6), 97-121. https://doi.org/10.1509/jm.15.0413

Marketing and Data Privacy: A Bibliometric Analysis

Year 2024, Volume: 2 Issue: 48, 14 - 42
https://doi.org/10.35343/kosbed.1487961

Abstract

In marketing, data privacy encompasses the principles involved in collecting, storing, and sharing customer information, ensuring the protection of such data. This study examines publications related to data privacy and marketing publications within the Web of Science (WoS) database. Consequently, publications that include the terms "marketing" and "data privacy" in their titles, keywords, and abstracts were included in the study. The review identified 277 publications authored by 869 researchers between 2000 and 2024. The countries with the highest publications and citations are the United States, China, and the United Kingdom. Moreover, many interdisciplinary studies indicate that data privacy and marketing are intertwined from technological, social, and ethical perspectives. Furthermore, the wide geographical distribution of these publications highlights the universality of data privacy concerns in marketing from a cultural context. This issue is anticipated to become central in the future, continuing to hold critical importance for researchers and the industry.

References

  • Anant, V., Donchak, L., Kaplan, J., & Soller, H. (2020). The consumer-data opportunity and the privacy imperative. McKinsey & Company. https://www.mckinsey.com/businessfunctions/risk-and resilience/ourinsights/the-consumer-data-opportunity-and-the privacy-imperative
  • Aria, M., & Cuccurullo, C. (2017). Bibliometrix: An R-tool for comprehensive science mapping analysis. Journal of Informetrics, 11(4), 959-975. https://doi.org/10.1016/j.joi.2017.08.007
  • Baik, J. S. (2020). Data privacy against innovation or against discrimination?: The case of the California Consumer Privacy Act (CCPA). Telematics and Informatics, 52. https://doi.org/10.1016/j.tele.2020.101438
  • Bakare, S. S., Adeniyi, A. O., Akpuokwe, C. U., & Eneh, N. E. (2024). Data privacy laws and compliance: a comparative review of the EU GDPR and USA regulations. Computer Science & IT Research Journal, 5(3), 528 543. https://doi.org/10.51594/csitrj.v5i3.859
  • Behzadinasab, S., Andervazh, L., & Albonaiemi, E. (2020). Presenting model of ethical strategies based on social media marketing. International Journal of Ethics and Society, 2(3), 59-64.
  • Dhirani, L. L., Mukhtiar, N., Chowdhry, B. S., & Newe, T. (2023). Ethical dilemmas and privacy issues in emerging technologies: A review. Sensors, 23(3), 1151. https://doi.org/10.3390/s23031151
  • Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133, 285-296. https://doi.org/10.1016/j.jbusres.2021.04.070
  • Flavián, C., & Guinalíu, M. (2006). Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web site. Industrial Management & Data Systems, 106(5), 601-620. https://doi.org/10.1108/02635570610666458
  • Hoofnagle, C. J., Van Der Sloot, B., & Borgesius, F. Z. (2019). The European Union general data protection regulation: What it is and what it means. Information & Communications Technology Law, 28(1), 65-98. https://doi.org/10.1080/13600834.2019.1573501
  • Chen, X., Sun, J., & Liu, H. (2022). Balancing web personalization and consumer privacy concerns: Mechanisms of consumer trust and reactance. Journal of Consumer Behaviour, 21(3), 572-582. https://doi.org/10.1002/cb.1947
  • Kesan, J. P., Hayes, C. M., & Bashir, M. N. (2015). A comprehensive empirical study of data privacy, trust, and consumer autonomy. Indiana Law Journal, 91, 267-305.
  • Kopalle, P. K., Gangwar, M., Kaplan, A., Ramachandran, D., Reinartz, W., & Rindfleisch, A. (2022). Examining artificial intelligence (AI) technologies in marketing via a global lens: Current trends and future research opportunities. International Journal of Research in Marketing, 39(2), 522-540. https://doi.org/10.1016/j.ijresmar.2021.09.003
  • Kumar, D., & Suthar, N. (2024). Ethical and legal challenges of AI in marketing: an exploration of solutions. Journal of Information, Communication and Ethics in Society, 22(1), 124-144. http://dx.doi.org/10.1108/JICES-05-2023-0068
  • Lauer, T. W., & Deng, X. (2007). Building online trust through privacy practices. International Journal of Information Security, 6, 323-331. https://doi.org/10.1007/s10207-007-0028-8
  • Lee, D. J., Ahn, J. H., & Bang, Y. (2011). Managing consumer privacy concerns in personalization: A strategic analysis of privacy protection. MIS Quarterly, 35(2), 423-444. https://doi.org/10.2307/23044047
  • López Jiménez, D., Dittmar, E. C., & Vargas Portillo, J. P. (2021). New directions in corporate social responsibility and ethics: Codes of conduct in the digital environment. Journal of Business Ethics, 168, 1 11. https://doi.org/10.1007/s10551-021-04840-1
  • Malthouse, E. C., Haenlein, M., Skiera, B., Wege, E., & Zhang, M. (2013). Managing customer relationships in the social media era: Introducing the social CRM house. Journal of Interactive Marketing, 27(4), 270-280. https://doi.org/10.1016/j.intmar.2013.09.008
  • Markos, E., Peña, P., Labrecque, L. I., & Swani, K. (2023). Are data breaches the new norm? Exploring data breach trends, consumer sentiment, and responses to security invasions. Journal of Consumer Affairs, 57(3), 1089-1119. https://doi.org/10.1111/joca.12554
  • Martin, K. D., & Murphy, P. E. (2017). The role of data privacy in marketing. Journal of the Academy of Marketing Science, 45, 135-155. https://doi.org/10.1007/s11747-016-0495-4
  • Okazaki, S., Eisend, M., Plangger, K., de Ruyter, K., & Grewal, D. (2020). Understanding the strategic consequences of customer privacy concerns: A meta-analytic review. Journal of Retailing, 96(4), 458-473. https://doi.org/10.1016/j.jretai.2020.05.007
  • Okorie, G. N., Egieya, Z. E., Ikwue, U., Udeh, C. A., Adaga, E. M., DaraOjimba, O. D., & Oriekhoe, O. I. (2024). Leveraging big data for personalized marketing campaigns: a review. International Journal of Management & Entrepreneurship Research, 6(1), 216-242.
  • Quach, S., Thaichon, P., Martin, K. D., Weaven, S., & Palmatier, R. W. (2022). Digital technologies: tensions in privacy and data. Journal of the Academy of Marketing Science, 50(6), 1299-1323. https://doi.org/10.1007/s11747-022-00845-y
  • Park, G. (2019). The changing wind of data privacy law: A comparative study of the European Union's General Data Protection Regulation and the 2018 California Consumer Privacy Act. UC Irvine L. Rev., 10, 1455 1488.
  • Swani, K., Milne, G. R., & Slepchuk, A. N. (2021). Revisiting trust and privacy concern in consumers’ perceptions of marketing information management practices: Replication and extension. Journal of Interactive Marketing, 56(1), 137-158. https://doi.org/10.1016/j.intmar.2021.03.001
  • Talesh, S. A. (2018). Data breach, privacy, and cyber insurance: How insurance companies act as “compliance managers” for businesses. Law & Social Inquiry, 43(2), 417-440. https://doi.org/10.1111/lsi.12306
  • Tene, O., & Polonetsky, J. (2012). Big data for all: Privacy and user control in the age of analytics. Northwestern Journal of Technology and Intellectual Property, 11, 239-273. https://doi.org/10.2139/ssrn.2149364
  • Wedel, M., & Kannan, P. K. (2016). Marketing analytics for data-rich environments. Journal of Marketing, 80(6), 97-121. https://doi.org/10.1509/jm.15.0413
There are 27 citations in total.

Details

Primary Language English
Subjects Business Administration
Journal Section Articles
Authors

İbrahim Halil Efendioğlu 0000-0002-4968-375X

Early Pub Date January 4, 2025
Publication Date
Submission Date May 22, 2024
Acceptance Date August 5, 2024
Published in Issue Year 2024 Volume: 2 Issue: 48

Cite

APA Efendioğlu, İ. H. (2025). Marketing and Data Privacy: A Bibliometric Analysis. Kocaeli Üniversitesi Sosyal Bilimler Dergisi, 2(48), 14-42. https://doi.org/10.35343/kosbed.1487961

**