The Effect of Employees’ Organizational Trust Perception on Their Identification: An Emprical Study

Öz

Organizational identification stands for the level of employees who define themselves within the identy of their organization and is a significant factor due to its function in organizational activities and processes. It leads to job satisfaction, customer satisfaction, individual and organizational performance and other behavioral outputs. Any attitude and behavior do not emerge without a reason in organizational life, but they require some antecedents. One of the antecedents, to be regarded as a variable to increase the level of employees’ organizational identification is organizational trust. Organizational trust and organizational identification play an important role in all sectors; however they have more importance in the sectors such as education, consultancy, hospitality and entertainment in which customer satisfaction depends on heavily employee performance. This study aims to determine the effect of employees’ organizational trust perception on their organizational identification level. The sample of the study is composed of the teachers working in the state high schools in Nevşehir. Data were gathered by contacting the participants face to face via questionnaire. The findings reveal that there is a moderate positive and significant relationship between organizational trust and trust to manager however weak one between trust to organization and organizational identification.

Anahtar Kelimeler

• Organizational trust,trust to manager,trust to organization,identification

Çalışanların Örgütsel Güven Algılamalarının Özdeşleşme Düzeyleri Üzerindeki Etkisi: Amprik Bir Çalışma

Öz

Çalışanın örgütün örgütsel kimlik özellikleri ile kendini bütünleştirme düzeyi olarak tanımlanabilecek olan örgütsel özdeşleşme, yol açtığı sonuçlar nedeniyle (çalışan tatmini, müşteri memnuniyeti, bireysel ve örgütsel performans gibi) örgütsel işleyiş açısından önemli bir değişkendir. Örgütsel yaşamda herhangi bir tutum ya da davranış kendiliğinden ortaya çıkmamakta, bir takım öncüllerin varlığını gerektirmektedir. Çalışanların örgütsel özdeşleşme düzeylerinin artırılması noktasında, öncül olarak değerlendirilebilecek değişkenlerden birisi de örgütsel güvendir. Çalışanların örgütsel güven ve örgütsel özdeşleşme düzeyleri bütün sektörler için önemli olmakla birlikte, müşteri memnuniyetinin çalışan performansına bağlı olduğu sektörlerde (eğitim, danışmanlık, eğlence gibi) özellikli bir önem arz etmektedir. Bu çalışma, çalışanların örgütsel güven algılamalarının örgütsel özdeşleşme düzeyleri üzerindeki etkisini ortaya koymayı amaçlamaktadır. Araştırmanın örneklem çerçevesini Nevşehir ilindeki resmi liselerde görev yapmakta olan öğretmenler oluşturmaktadır. Veriler, katılımcılarla yüz yüze iletişim kurularak anket yöntemiyle toplanmıştır. Araştırma bulguları örgütsel güven ve örgütsel güvenin alt boyutları olan yöneticiye güven ve örgüte güven ile örgütsel özdeşleşme arasında arasında anlamlı ve pozitif yönlü bir ilişkinin olduğunu ortaya koymuştur.

Anahtar Kelimeler

• Örgütsel Güven,yöneticiye güven,örgüte güven,özdeşleşme

Kaynakça

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