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IMPACT OF KNOWLEDGE MANAGEMENT CAPABILITIES ON ROLE AND WORK DUTIES OF UNIVERSITY PUBLIC RELATION OFFICERS: A CORRELATIONAL STUDY

Year 2016, Volume: 24 Issue: 2, 169 - 181, 01.06.2016

Abstract

References

  • Eder, M. K. (2007, July/August). Toward strategic communication Military Review 61-72. Retrieved from http://usacac.leavenworth.army.mil/CAC/milreview?English?JulAug07?E der.pdf
  • Grunig, J., &Grunig, L. (2000). Public relations in strategic management and strategic management of public relations; theory and evidence from theIABC Excellence project.Journalism Studies, 1(2), 303-321. doi:10.1080/14616700050028271
  • Grunig, L. A., Grunig, J. E., & Dozier, D. M. (2002).Excellent public relations and effective organizations: A study of communication management in three countries. Mahwah, NJ: Lawrence Erlbaum Associates.
  • Hale, D. (2001). Public relations' uncertain future. In J. E. Ross & C. P. Halstead (Eds.), Public relations and the presidency: Strategies and tactics for effective communications (pp. 13-15). Washington, DC: Council for Advancement and Support of Education.
  • Kozolanka, K. (2006). The sponsorship scandal as communication: the rise of politicized and strategic communication in the federal government. Canadian Journal of Communication, 31, 343-366.
  • Krotseng, M. V., & Zaccai, R. (2001). Linking PR and strategic planning as instruments of change at West Liberty. In J.E. Ross & C.P. Halstead (Eds.), Public relations and the presidency: strategies and tactics for effective communications(pp. 72-74). Washington, DC: Council for Advancement and Support of Education.
  • Kummerfeldt, I. J. (1975). University public relations. Journal of Advertising,4(1), 6-10. Retrieved from http://dx.doi.org/10.1080/00913367.1975.10672563
  • Lattimore, D., Baskin, O., Heiman, S., Toth, E., & Leuven, V. (2007). Public relations: The profession and the practice. New York: McGraw-Hill.
  • Lewison, D. M., & Hawes, J. M. (2007). Student target marketing strategies for universities. Journal of College Admission, Summer, 15-22.
  • Lowrie, A., & Wilmott, H. (2006). Marketing higher education: The promotion ofrelevance and the relevance of promotion. Social Epistemology, 20,221-240.
  • Minch, H. (2005, Summer). Considerations at the intersection: Community organizing and strategic communications. Social Policy,71-76.
  • Morley, L., &Aynsley, S. (2007). Employers, quality and standards in higher education: shared values and vocabularies or elitism and inequalities? Higher Education Quarterly, 61,229-249.
  • Peyronel, A. (2001). Research report: The role of senior public relations administrators in institutional decision making: Are they at the table? In J. E. Ross & C. P. Halstead (Eds.), Public relations and the presidency: Strategies and tactics for effective communications(pp. 42-46). Washington, DC: Council for Advancement and Support of Education.
  • Peyronel, A. C. (1998). The role of senior public relations administrators in Pennsylvania’s state system of higher education. Dissertation Abstracts International. (DAI, 60, no. 02A)
  • Phair, J. T., & King, R. H. (2001). Organizing the PR office to fit your campus's needs. In J. E. Ross & C. P. Halstead (Eds.), Public relations and the presidency: Strategies and tactics for effective communications (pp. 38-41). Washington, DC: Council for the Advancement and Support of Education.
  • Rindfliesh, J. M. (2003). Segment profiling: reducing strategic risk in higher education management. Journal of Higher Education Policy and Management 25, 139-145.
  • Ross, J., & Halstead, C. P. (2001). Public relations' role in today's institution. InJ. Ross & C. P. (Eds.), Public relations and the presidency: Strategies and tactics for effective communications (pp. 7-13). Washington DC: Council for Advancement and Support of Education.
  • Ross, J. E., & Halstead, C. P. (2001c). Public relations' role in today's institution. In J. E. Ross & C. P. Halstead (Eds.), Public relations and the presidency: Strategies and tactics for effective communications (pp. 7-12). Washington, DC: Council for Advancement and Support of Education. Sickler, R. (2005). Realigning higher education marketing. Retrieved fromhttp://www.universitybusiness.com/article/realigning-higher-education-marketing.
  • Stover, C. (2005). Marketing distance programs and courses: a relationship marketing strategy. Distance Education Report, August, 1-148.
  • Turk, E. C. (2000).Public Relations Practitioners in Higher Education: Dominant Coalition, public relations models, and public relations roles. Doctoral dissertation). Retrieved from http://search.proquest.com/docview/304623866?accountid=11243. (304623866).
  • Vithakamontri, P. (1991). A survey of the perceptions of presidents and PROs in higher education concerning the characteristics, roles, and responsibilities of PROs. Dissertation Abstracts International, 53(02), 423.
  • Warner, G. A. (1996). The development of public relations offices at American colleges and universities [Electronic version]. Public Relations Quarterly,41(2), 36-40.
  • Woodrow, J. (2004). Institutional image: secular and marketing influences onChristian higher education. Christian Higher Education, 3, 115-125. doi:10.1080/15363750490438967
  • Yi, L. (2005). Public relations functions in a higher education setting: an examination of communication management in two eastern U.S. universities. Conference Papers, International Communications Association (pp. 1-32). New York, NY: Annual meeting.
  • Hon, L., & Brunner, C. (2002). Measuring public relationships among students and administrators at the University of Florida. Journal of Communication Management, 6, 227-238.
  • Hon, L. C., & Grunig, J. E. (1999). Measuring relationships in public relationships. Manuscript prepared for Relationship Task Force/Measurement Commission, Institute for Public Relations and Ketchum Public Relations.
  • Grunig, J. E. & Huang, Y. (2000). From organizational effectiveness to relationship indicators: Antecedents of relationships, public relations strategies and relationship outcomes. In J. A. Ledingham and S. D. Bruning, (Eds.) Relationship Management: A Relational Approach to Public Relations (pp.23-54). Mahwah, NJ: Erlbaum.
  • Jo, S, Hon, L., & Brunner, B. (2004). Organization-public relationships: Measurement validation in a university setting. Journal of Communication Management, 9(1), 14-27.
  • Broom, G.M. & Dozier, D.M. (1990). Using research in public relations: Applications to program management. Englewood Cliffs, N.J.: Prentice-Hall.
  • Coombs, W. T., & Holladay, S. J. (2001). An extended examination of the crisis situation: A fusion of the relational management and symbolic approaches. Journal of Public Relations Research, 13(4), 321- 340.
  • Kent, M. L., & Taylor, M. (2002). Toward a dialogic theory of public relations. Public Relations Review, 28(1), 21-37.
  • Esrock, S. L., & Leichty, G. B. (2000). Organization of corporate web pages: Publics and functions. Public Relations Review, 26(3), 327-244.
  • Esrock, S. L., & Leichty, G. B. (1998). Social responsibility and corporate web pages: Self presentation or agenda setting? Public Relations Review, 24(3), 305-319.
  • Taylor, M., Kent, M. L., & White, W. J. (2001).How activist organizations are using the Internet to build relationships. Public Relations Review,27(3), 263-284.

IMPACT OF KNOWLEDGE MANAGEMENT CAPABILITIES ON ROLE AND WORK DUTIES OF UNIVERSITY PUBLIC RELATION OFFICERS: A CORRELATIONAL STUDY

Year 2016, Volume: 24 Issue: 2, 169 - 181, 01.06.2016

Abstract

Idea to conduct this study is to check the impact of demographic factor of Public Relations Officers PRO and knowledge management capabilities on technical, managerial, and professional responsibilities of PROs. This study is exclusively studying the role and responsibilities of PROs in public universities of Pakistan. To achieve the objective of this study, a Confirmatory Factor Analysis CFA and Structural Equation Modelling SEM will be preferred and statistical approaches to address research questions about relationships among covert and observed variables. While examining the space between study and higher educational institutes' PR practices, presently, the literature suggests some varied conclusions, nevertheless, the study has been developed to streamline the higher education institutes' PR, however, the practicalities of PR in the universities are yet to be developed. Research suggests that PROs who perform on both intellectual and managerial positions, management involve them during organizational decision-making and those PROs reach to the eminence and are respected among superiors

References

  • Eder, M. K. (2007, July/August). Toward strategic communication Military Review 61-72. Retrieved from http://usacac.leavenworth.army.mil/CAC/milreview?English?JulAug07?E der.pdf
  • Grunig, J., &Grunig, L. (2000). Public relations in strategic management and strategic management of public relations; theory and evidence from theIABC Excellence project.Journalism Studies, 1(2), 303-321. doi:10.1080/14616700050028271
  • Grunig, L. A., Grunig, J. E., & Dozier, D. M. (2002).Excellent public relations and effective organizations: A study of communication management in three countries. Mahwah, NJ: Lawrence Erlbaum Associates.
  • Hale, D. (2001). Public relations' uncertain future. In J. E. Ross & C. P. Halstead (Eds.), Public relations and the presidency: Strategies and tactics for effective communications (pp. 13-15). Washington, DC: Council for Advancement and Support of Education.
  • Kozolanka, K. (2006). The sponsorship scandal as communication: the rise of politicized and strategic communication in the federal government. Canadian Journal of Communication, 31, 343-366.
  • Krotseng, M. V., & Zaccai, R. (2001). Linking PR and strategic planning as instruments of change at West Liberty. In J.E. Ross & C.P. Halstead (Eds.), Public relations and the presidency: strategies and tactics for effective communications(pp. 72-74). Washington, DC: Council for Advancement and Support of Education.
  • Kummerfeldt, I. J. (1975). University public relations. Journal of Advertising,4(1), 6-10. Retrieved from http://dx.doi.org/10.1080/00913367.1975.10672563
  • Lattimore, D., Baskin, O., Heiman, S., Toth, E., & Leuven, V. (2007). Public relations: The profession and the practice. New York: McGraw-Hill.
  • Lewison, D. M., & Hawes, J. M. (2007). Student target marketing strategies for universities. Journal of College Admission, Summer, 15-22.
  • Lowrie, A., & Wilmott, H. (2006). Marketing higher education: The promotion ofrelevance and the relevance of promotion. Social Epistemology, 20,221-240.
  • Minch, H. (2005, Summer). Considerations at the intersection: Community organizing and strategic communications. Social Policy,71-76.
  • Morley, L., &Aynsley, S. (2007). Employers, quality and standards in higher education: shared values and vocabularies or elitism and inequalities? Higher Education Quarterly, 61,229-249.
  • Peyronel, A. (2001). Research report: The role of senior public relations administrators in institutional decision making: Are they at the table? In J. E. Ross & C. P. Halstead (Eds.), Public relations and the presidency: Strategies and tactics for effective communications(pp. 42-46). Washington, DC: Council for Advancement and Support of Education.
  • Peyronel, A. C. (1998). The role of senior public relations administrators in Pennsylvania’s state system of higher education. Dissertation Abstracts International. (DAI, 60, no. 02A)
  • Phair, J. T., & King, R. H. (2001). Organizing the PR office to fit your campus's needs. In J. E. Ross & C. P. Halstead (Eds.), Public relations and the presidency: Strategies and tactics for effective communications (pp. 38-41). Washington, DC: Council for the Advancement and Support of Education.
  • Rindfliesh, J. M. (2003). Segment profiling: reducing strategic risk in higher education management. Journal of Higher Education Policy and Management 25, 139-145.
  • Ross, J., & Halstead, C. P. (2001). Public relations' role in today's institution. InJ. Ross & C. P. (Eds.), Public relations and the presidency: Strategies and tactics for effective communications (pp. 7-13). Washington DC: Council for Advancement and Support of Education.
  • Ross, J. E., & Halstead, C. P. (2001c). Public relations' role in today's institution. In J. E. Ross & C. P. Halstead (Eds.), Public relations and the presidency: Strategies and tactics for effective communications (pp. 7-12). Washington, DC: Council for Advancement and Support of Education. Sickler, R. (2005). Realigning higher education marketing. Retrieved fromhttp://www.universitybusiness.com/article/realigning-higher-education-marketing.
  • Stover, C. (2005). Marketing distance programs and courses: a relationship marketing strategy. Distance Education Report, August, 1-148.
  • Turk, E. C. (2000).Public Relations Practitioners in Higher Education: Dominant Coalition, public relations models, and public relations roles. Doctoral dissertation). Retrieved from http://search.proquest.com/docview/304623866?accountid=11243. (304623866).
  • Vithakamontri, P. (1991). A survey of the perceptions of presidents and PROs in higher education concerning the characteristics, roles, and responsibilities of PROs. Dissertation Abstracts International, 53(02), 423.
  • Warner, G. A. (1996). The development of public relations offices at American colleges and universities [Electronic version]. Public Relations Quarterly,41(2), 36-40.
  • Woodrow, J. (2004). Institutional image: secular and marketing influences onChristian higher education. Christian Higher Education, 3, 115-125. doi:10.1080/15363750490438967
  • Yi, L. (2005). Public relations functions in a higher education setting: an examination of communication management in two eastern U.S. universities. Conference Papers, International Communications Association (pp. 1-32). New York, NY: Annual meeting.
  • Hon, L., & Brunner, C. (2002). Measuring public relationships among students and administrators at the University of Florida. Journal of Communication Management, 6, 227-238.
  • Hon, L. C., & Grunig, J. E. (1999). Measuring relationships in public relationships. Manuscript prepared for Relationship Task Force/Measurement Commission, Institute for Public Relations and Ketchum Public Relations.
  • Grunig, J. E. & Huang, Y. (2000). From organizational effectiveness to relationship indicators: Antecedents of relationships, public relations strategies and relationship outcomes. In J. A. Ledingham and S. D. Bruning, (Eds.) Relationship Management: A Relational Approach to Public Relations (pp.23-54). Mahwah, NJ: Erlbaum.
  • Jo, S, Hon, L., & Brunner, B. (2004). Organization-public relationships: Measurement validation in a university setting. Journal of Communication Management, 9(1), 14-27.
  • Broom, G.M. & Dozier, D.M. (1990). Using research in public relations: Applications to program management. Englewood Cliffs, N.J.: Prentice-Hall.
  • Coombs, W. T., & Holladay, S. J. (2001). An extended examination of the crisis situation: A fusion of the relational management and symbolic approaches. Journal of Public Relations Research, 13(4), 321- 340.
  • Kent, M. L., & Taylor, M. (2002). Toward a dialogic theory of public relations. Public Relations Review, 28(1), 21-37.
  • Esrock, S. L., & Leichty, G. B. (2000). Organization of corporate web pages: Publics and functions. Public Relations Review, 26(3), 327-244.
  • Esrock, S. L., & Leichty, G. B. (1998). Social responsibility and corporate web pages: Self presentation or agenda setting? Public Relations Review, 24(3), 305-319.
  • Taylor, M., Kent, M. L., & White, W. J. (2001).How activist organizations are using the Internet to build relationships. Public Relations Review,27(3), 263-284.
There are 34 citations in total.

Details

Primary Language English
Journal Section Research Article
Authors

Zahid Yousaf This is me

Muhammad Zahid Bilal This is me

Syed Mazher Hussain This is me

Publication Date June 1, 2016
Published in Issue Year 2016 Volume: 24 Issue: 2

Cite

APA Yousaf, Z., Zahid Bilal, M., & Mazher Hussain, S. (2016). IMPACT OF KNOWLEDGE MANAGEMENT CAPABILITIES ON ROLE AND WORK DUTIES OF UNIVERSITY PUBLIC RELATION OFFICERS: A CORRELATIONAL STUDY. Kurgu, 24(2), 169-181.