COMPARISON OF PERFORMANCES OF OPEN ACCESS NATURAL LANGUAGE PROCESSING BASED CHATBOT APPLICATIONS IN TRIAGE DECISIONS

Year 2023, , 482 - 521, 26.12.2023

İbrahim Sarbay , Göksu Bozdereli Berikol , İbrahim Ulaş Özturan , Keith Grimes

https://doi.org/10.24938/kutfd.1369468

Cited By: 1

Abstract

Objective: Being publicly available, easy to use, and continuously evolving, next-generation chatbots have the potential to be used in triage, one of the most critical functions of an Emergency Department. The aim of this study was to assess the performance of Generative Pre-trained Transformer 4 (GPT-4), Bard and Claude during decision-making for Emergency Department triage.
Material and Methods: This was a preliminary cross-sectional study conducted with 50 case scenarios. Emergency Medicine specialists determined the reference Emergency Severity Index triage category of each scenario. Subsequently, each case scenario was queried using three chatbots. Inconsistent classifications between the chatbots and references were defined as over-triage (false positive) or under-triage (false negative). The primary and secondary outcomes were the predictive performance of chatbots and the difference between them in predicting high acuity triage.
Results: F1 Scores for GPT-4, Bard, and Claude for predicting Emergency Severity Index 1 and 2 were 0.899, 0.791, and 0.865 respectively. The ROC Curve of GPT-4 for high acuity predictions showed an area under the curve (AUC) of 0.911 (95% CI: 0,814-1; p<0.001), while Bard showed an AUC of 0.819 (95% CI: 0.692-0.945; p<0.001) and for Claude this was 0.881 (95% CI:0.768-0.994; p<0.001).
Conclusion: GPT-4, in its current form, was able to detect high acuity Emergency Severity Index scores in our case set and had close agreement with Emergency Medicine specialists, followed by Claude, while Bard's agreement was relatively lower. GPT-4 and Claude provided better results than Bard in case management recommendations. We believe that studies evaluating the effectiveness and limitations of chatbots in triage are important because of their future potential.

Keywords

Artificial intelligence, diagnosis, triage

Ethical Statement

Institutional review board approval was obtained for this study on 06.04.2023 (Kocaeli University Non-Interventional Clinical Research Ethics Committee - GOKAEK-2023/07.10).

Thanks

The authors would like to thank Prof. Elif Yaka for her valuable insights.

Açık Erişimli Doğal Dil İşleme Tabanlı Sohbet Botu Uygulamalarının Triyaj Kararlarındaki Performanslarının Karşılaştırılması

Abstract

Amaç: Herkese açık olan, kolay kullanılan ve sürekli gelişen yeni nesil sohbet botları, Acil Servisin en kritik işlevlerinden biri olan triyajda kullanılma potansiyeline sahiptir. Bu çalışmanın amacı, acil servis triyajına karar verme sırasında Generative Pre-trained Transformer 4 (GPT-4), Bard ve Claude uygulamalarının performansını değerlendirmektir.
Gereç ve Yöntemler: Bu çalışma, 50 vaka senaryosu ile yürütülen kesitsel bir ön çalışmaydı. Acil Tıp uzmanları her senaryonun referans Emergency Severity Index triyaj kategorisini belirledikten sonra, her vaka senaryosu üç sohbet botu kullanılarak sorgulandı. Sohbet botları ve referanslar arasındaki tutarsız sınıflandırmalar overtriyaj (yanlış pozitif) veya undertriyaj (yanlış negatif) olarak tanımlandı. Birincil sonlanım sohbet botlarının tahmin performansı ve ikincil sonlanım ise yüksek ciddiyetteki vakaların triyajını belirlemede aralarındaki farktı.
Bulgular: GPT-4, Bard ve Claude’nin Emergency Severity Index 1 ve 2’yi belirlemede F1 skorları sırasıyla 0,899, 0,791 ve 0,865’ti. Yüksek ciddiyet tespiti için ROC eğrilerinde; GPT-4'ün eğri altında kalan alanı (AUC) 0,911 (%95 GA: 0,814-1;p<0.001), Bard’ın 0,819 (%95 GA: 0,692-0,945; p<0.001) ve Claude’nin 0,881 idi (%95 GA: 0,768-0,994; p<0,001).
Sonuç: GPT-4, mevcut haliyle, vaka setimizde yüksek ciddiyetteki Emergency Severity Index skorlarını tespit edebildi ve Acil Tıp uzmanları ile yakın uyum gösterdi. Bunu Claude takip ederken, Bard ile uyumu ise nispeten daha düşüktü. GPT-4 ve Claude, vaka yönetimi önerilerinde Bard'a göre daha iyi sonuçlar verdi. Gelecekteki potansiyelleri nedeniyle, sohbet botlarının triyajdaki etkinliğini ve sınırlılıklarını değerlendiren çalışmaların önemli olduğunu düşünüyoruz.

Keywords

Yapay zekâ, tanı, triyaj

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