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EXAMINATIONS OF IMPACTS OF EMPOWERING LEADERSHIP ON INNOVATION ACTIVITIES IN SERVICE SECTOR AND EMPLOYEES - GÜÇLENDİRİCİ LİDERLİĞİN, HİZMET SEKTÖRÜNDEKİ YENİLİK FAALİYETLERİNE VE ÇALIŞANLARA ETKİLERİNİN İNCELENMESİ

Year 2020, Volume: 7 Issue: 2, 326 - 353, 30.07.2020
https://doi.org/10.30798/makuiibf.593901

Abstract

The organizations in service sector in intense
competition environment fall behind as a result of not showing performance in
desired level and have to leave from the sector. In terms of leadership styles,
it is necessary to manage the satisfaction and team management with the right
understanding in the superior-subordinate relationship hierarchy of the
organizations. By managing and guiding employees correctly, organizations can
achieve their goals that they set. The research model examines how institutions
in the service sector affect employees and innovation through the empowering
influence of leadership. When the findings are analyzed, it was found that
empowering leadership and proactive personality variables had positive effects
on career satisfaction, innovation and creativity activities. Within the scope
of the study, survey were conducted with 483 white-collar workers (administrative
personnel) who work in the service sector. IBM SPSS 25 Statistical Software
Program and SPSS AMOS were used to make analysis. Since there were 5-point
Likert-scale questions in the study, confirmatory and explanatory factor
analysis was conducted. After factor analysis, reliability analysis,
correlation analysis, regression analysis, and Sobel test was made for the
analysis of hypothesis and regression analysis.

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GÜÇLENDİRİCİ LİDERLİĞİN, HİZMET SEKTÖRÜNDEKİ YENİLİK FAALİYETLERİNE VE ÇALIŞANLARA ETKİLERİNİN İNCELENMESİ - EXAMINATIONS OF IMPACTS OF EMPOWERING LEADERSHIP ON INNOVATION ACTIVITIES IN SERVICE SECTOR AND EMPLOYEES

Year 2020, Volume: 7 Issue: 2, 326 - 353, 30.07.2020
https://doi.org/10.30798/makuiibf.593901

Abstract

Yoğun rekabet ortamında hizmet sektöründe bulunan
firmalar istenilen seviyede performans sergileyememeleri sonucunda yarışta
geriye düşmekte ve sektörden çıkmak zorunda kalmaktadırlar. Özellikle liderlik
açısından örgütlerin ast-üst hiyerarşisinde memnuniyet ve ekip yönetiminin
doğru bir anlayışla yönetilmesi gerekmektedir. Çalışanların doğru yönetilmesi
ve yönlendirilmesiyle, örgütler belirledikleri hedeflere ulaşmaları mümkün
olabilmektedir. Hizmet sektöründe bulunan kurumların, liderliğin güçlendirici
etkisiyle çalışanları ve yeniliği nasıl etkilediği araştırma modeli kapsamında
incelenmektedir. Elde edilen bulgular analiz edildiğinde,  Güçlendirici liderlik ve proaktif kişilik
değişkenlerinin, kariyer memnuniyetine, takım yaratıcılığına ve yenilik
faaliyetlerine olumlu yönde etkisinin olduğu tespit edilmiştir. Araştırmanın
amacı kapsamında hizmet sektöründe bulunan 483 beyaz yakalı (idari personel)’dan
veriler toplanmıştır. IBM SPSS 25 Programı ve SPSS AMOS kullanılarak Analizler
yapılmıştır. Anket çalışmasında 5’li Likert ölçekli sorular olduğu için
Doğrulayıcı ve açıklayıcı faktör analizi yapılmış, faktör analizinden sonra güvenirlilik
analizi, korelasyon analizi, regresyon analizi ve ara değişken etkisi için
sobel testi yapılmıştır.

References

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  • AMABILE, T.M., SCHATZEL, E.A., MONETA, G.B., & KRAMER, S.J. (2004). Leader behaviors and the work environment for creativity: Perceived leader support. The Leadership Quarterly, 15(1), 5-32.
  • ANDERSON, N., DE DREU, C.K., & NIJSTAD, B.A. (2004). The routinization of innovation research: A constructively critical review of the state‐of‐the‐science. Journal of organizational Behavior, 25(2), 147-173.
  • Arnold, J.A., Arad, S., Rhoades, J.A., & Drasgow, F. (2000). The empowering leadership questionnaire: The construction and validation of a new scale for measuring leader behaviors. Journal of Organizational Behavior, 21(3), 249-269.
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  • BASADUR, M. (2004). Leading others to think innovatively together: Creative leadership. The Leadership Quarterly, 15(1), 103-121.
  • BATEMAN, T.S., & CRANT, J.M. (1993). The proactive component of organizational behavior: A measure and correlates. Journal of organizational behavior, 14(2), 103-118.
  • BINDL, U.K., PARKER, S.K., TOTTERDELL, P., & HAGGER-JOHNSON, G. (2012). Fuel of the self-starter: How mood relates to proactive goal regulation. Journal of Applied Psychology, 97(1), 134.
  • BOIES, K., & ROTHSTEIN, M.G. (2002). Managers’ interest in international assignments: The role of work and career satisfaction. International Journal of Intercultural Relations, 26(3), 233-253.
  • CHEN, J.S., TSOU, H.T., & CHING, R.K. (2011). Co-production and its effects on service innovation. Industrial Marketing Management, 40(8), 1331-1346.
  • CHESBROUGH, H. (2003). The logic of open innovation: managing intellectual property. California management review, 45(3), 33-58.
  • CHESBROUGH, H. (2010). Open services innovation: Rethinking your business to grow and compete in a new era. John Wiley & Sons.
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  • CRANT, J.M. (2000). Proactive behavior in organizations. Journal of management, 26(3), 435-462.
  • DRAZIN, R., GLYNN, M.A., & KAZANJIAN, R.K. (1999). Multilevel theorizing about creativity in organizations: A sensemaking perspective. Academy of management review, 24(2), 286-307.
  • EDVARDSSON, B., & OLSSON, J. (1996). Key concepts for new service development. Service Industries Journal, 16(2), 140-164.
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  • FORRESTER, R. (2000). Empowerment: Rejuvenating a potent idea. Academy of Management Perspectives, 14(3), 67-80.
  • FULLER JR, B., & MARLER, L.E. (2009). Change driven by nature: A meta-analytic review of the proactive personality literature. Journal of Vocational Behavior, 75(3), 329-345.
  • FULLER, J.B., MARLER, L.E., & HESTER, K. (2006). Promoting felt responsibility for constructive change and proactive behavior: Exploring aspects of an elaborated model of work design. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 27(8), 1089-1120.
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  • GONG, Y., CHEUNG, S.Y., WANG, M., & HUANG, J.C. (2012). Unfolding the proactive process for creativity: Integration of the employee proactivity, information exchange, and psychological safety perspectives. Journal of management, 38(5), 1611-1633.
  • GONG, Y., KIM, T.Y., LEE, D.R., & ZHU, J. (2013). A multilevel model of team goal orientation, information exchange, and creativity. Academy of Management Journal, 56(3), 827-851.
  • GOODMAN, L.A. (1960). On the exact variance of products. Journal of the American statistical association, 55(292), 708-713.
  • GRANT, A.M., & ASHFORD, S.J. (2008). The dynamics of proactivity at work. Research in organizational behavior, 28, 3-34.
  • GREENHAUS, J.H., PARASURAMAN, S., & WORMLEY, W.M. (1990). Effects of race on organizational experiences, job performance evaluations, and career outcomes. Academy of management Journal, 33(1), 64-86.
  • GUMUSLUOGLU, L., & ILSEV, A. (2009). Transformational leadership, creativity, and organizational innovation. Journal of business research, 62(4), 461-473.
  • HAIR, J.F., BLACK, W.C., BABIN, B.J., & ANDERSON, R.E. (2014). Multivariate data analysis: Pearson new international edition. Essex: Pearson Education Limited.
  • HUMBORSTAD, S.I.W., NERSTAD, C.G., & DYSVİK, A. (2014). Empowering leadership, employee goal orientations and work performance: A competing hypothesis approach. Personnel Review, 43, 246-271.
  • IGBARIA, M., KASSICIEH, S.K., & SILVER, M. (1999). Career orientations and career success among research, and development and engineering professionals. Journal of Engineering and technology management, 16(1), 29-54.
  • İSLAMOĞLU, A. (2011). Hamdi: Sosyal Bilimlerde Araştırma Yöntemleri, 2. Bs., İstanbul, Beta Basım AŞ.
  • DE JONG, J.P., BRUINS, A., DOLFSMA, W., & MEIJAARD, J. (2003). Innovation in service firms explored: what, how and why. Literature review. Zoetermeer: EIM Business and Policy Research.
  • KELLEHER, C., CÉILLEACHAIR, A.Ó., & PEPPARD, J. (2012). Open service innovation and co-creating the value propositions in online community based idea contests.
  • KLIJN, M., & TOMIC, W. (2010). A review of creativity within organizations from a psychological perspective. Journal of Management Development, 29(4), 322-343.
  • KONCZAK, L.J., STELLY, D.J., & TRUSTY, M.L. (2000). Defining and measuring empowering leader behaviors: Development of an upward feedback instrument. Educational and Psychological measurement, 60(2), 301-313.
  • LEACH, D.J., WALL, T.D., & JACKSON, P.R. (2003). The effect of empowerment on job knowledge: An empirical test involving operators of complex technology. Journal of Occupational and Organizational Psychology, 76(1), 27-52.
  • LI, N., LIANG, J., & CRANT, J.M. (2010). The role of proactive personality in job satisfaction and organizational citizenship behavior: A relational perspective. Journal of applied psychology, 95(2), 395.
  • LIANG, J., & GONG, Y. (2013). Capitalizing on proactivity for informal mentoring received during early career: The moderating role of core self‐evaluations. Journal of Organizational Behavior, 34(8), 1182-1201.
  • LUTHANS, F. (1973), Organizational Behavior, Sixth Edition, New York: McGraw-Hill.MACKINNON, D. P., WARSI, G., & DWYER, J. H. (1995). A simulation study of mediated effect measures. Multivariate behavioral research, 30(1), 41-62.
  • MARTIN, S.L., LIAO, H., & CAMPBELL, E.M. (2013). Directive versus empowering leadership: A field experiment comparing impacts on task proficiency and proactivity. Academy of Management Journal, 56(5), 1372-1395.
  • MERRILEES, B., RUNDLE-THIELE, S., & LYE, A. (2011). Marketing capabilities: Antecedents and implications for B2B SME performance. Industrial Marketing Management, 40(3), 368-375.
  • NUNNALLY, J., & BERNSTEIN, I. (1994). Psychometric Theory 3rd edition (MacGraw-Hill, New York).
  • ORPEN, C. (1994). The effects of organizational and individual career management on career success. International journal of manpower, 15(1), 27-37.
  • OSTROM, A.L., BITNER, M.J., BROWN, S.W., BURKHARD, K.A., GOUL, M., SMITH-DANIELS, V., ... & RABINOVICH, E. (2010). Moving forward and making a difference: research priorities for the science of service. Journal of service research, 13(1), 4-36.
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There are 77 citations in total.

Details

Primary Language English
Journal Section Research Articles
Authors

Zafer Adıgüzel 0000-0001-8743-356X

Yeliz Cayan This is me 0000-0002-7393-2808

Publication Date July 30, 2020
Submission Date July 18, 2019
Published in Issue Year 2020 Volume: 7 Issue: 2

Cite

APA Adıgüzel, Z., & Cayan, Y. (2020). EXAMINATIONS OF IMPACTS OF EMPOWERING LEADERSHIP ON INNOVATION ACTIVITIES IN SERVICE SECTOR AND EMPLOYEES - GÜÇLENDİRİCİ LİDERLİĞİN, HİZMET SEKTÖRÜNDEKİ YENİLİK FAALİYETLERİNE VE ÇALIŞANLARA ETKİLERİNİN İNCELENMESİ. Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty, 7(2), 326-353. https://doi.org/10.30798/makuiibf.593901