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DİJİTAL TÜKETİM KÜLTÜRÜNDE PAZARLAMA İLETİŞİMİ ÇALIŞMALARININ NÖROBİLİM TEKNİKLERİYLE ANLAŞILMASINA YÖNELİK KAVRAMSAL DÜZEYDE STRATEJİ ÖNERİLERİ

Year 2023, Volume: 10 Issue: 2, 1710 - 1723, 02.08.2023
https://doi.org/10.30798/makuiibf.1282255

Abstract

Pazarlama iletişimi çabalarının dijital tüketim kültüründe karmaşıklaşan yapısı, bu çabaların etkilerinin daha derin bir şekilde anlaşılmasını ve ölçülmesini gerektirmektedir. Nörobilim teknikleri bu bağlamda önemli bir noktaya ulaşmıştır. Bu makale, bu tür teknikleri kullanan pazarlama iletişimi çabalarını anlamak için kavramsal düzeyde strateji önerileri sunmayı amaçlamaktadır. Makale, tüketici davranışları ve tercihleri hakkında bilgi edinmek için EEG, fMRI ve göz izleme gibi nöropazarlama araştırma yöntemlerinin kullanılmasını önermektedir. Makale ayrıca tüketici davranışı ve tercihlerindeki kültürel farklılıkları açıklamak için kültürler arası araştırma yöntemlerinin kullanılmasını önermektedir. Bununla birlikte makale, sosyal medya pazarlaması, içerik pazarlaması ve mobil pazarlama gibi dijital tüketim kültüründe tüketicilere etkili bir şekilde ulaşmak için birden fazla kanalı kullanan bütünleşik pazarlama iletişimi stratejileri önermektedir. Genel olarak, bu kavramsal düzeydeki strateji önerileri, nörobilim teknikleri kullanılarak dijital tüketim kültüründe pazarlama iletişimi çabalarının etkisini daha iyi anlamak ve ölçmek için bir çerçeve sunmaktadır. Pazarlamacılar ve araştırmacılar bu önerileri izleyerek daha etkili pazarlama stratejileri geliştirebilir ve bu bağlamda tüketici davranışları ve tercihleri hakkında daha derin bir anlayış kazanabileceklerdir.

References

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  • Ariely, D., & Berns, G. S. (2010). Neuromarketing: The hope and hype of neuroimaging in business. Nature Reviews Neuroscience, 11(4), 284-292. https://www.nature.com/articles/nrn2795
  • Belch, G. E., & Belch, M. A. (2021). Advertising and promotion: An integrated marketing communications perspective. McGraw-Hill Education.
  • Casado-Aranda, L. A. & Sanchez-Fernandez, J. (2022). Advances in Neuroscience and Marketing: Analyzing Tool Possibilities and Research Opportunities, Spanish Journal of Marketing - ESIC, 26(1), 3-22. doi:10.1108/SJME-10-2021-0196.
  • Chiao, J. Y., Hariri, A. R. Harada, T., Mano, Y., Sadato, N., Parrish, T. B. & Iidaka, T. (2010). Theory and methods in cultural neuroscience, Social Cognitive and Affective Neuroscience, 5(2-3), 356-361. doi.org/10.1093/scan/nsq063.
  • Çubuk, F. (2012). Pazarlamada Uygulamaya Yönelik Yeni Bir Yaklaşım: Nöropazarlama, (Yayınlanmamış yüksek lisans tezi). Kadir Has Üniversitesi, Sosyal Bilgiler Enstitüsü, İstanbul.
  • De Pelsmacker, P., Geuens, M., & Van den Bergh, J. (2021). Marketing communications: A European perspective. Pearson Education.
  • Deisseroth, K. (2015). Optogenetics: 10 years of microbial opsins in neuroscience. Nature Neuroscience, 18(9), 1213-1225.
  • Dwityas, N. A., Mulyana, A., Hesti, S., Briandana, R. & Kurniasari, P. M. (2020). Digital Marketing Communication Strategies: The Case of Indonesian News‘Portals. International Journal of Economics and Business Administration, VIII(3), 307-316.
  • Goldberg, J. H., Stimson, M. J., Lewenstein, M., Scott, N., & Wichansky, A. M. (2013). Eye tracking in usability evaluation: A practitioner’s guide. In J. M. Carroll (Ed.), HCI models, theories, and frameworks: Toward a multidisciplinary science (pp. 331-352). Morgan Kaufmann.
  • Hamelin, N. & Harcar, T. (2020). Neuroscience Marketing, Contemporary Issues In Strategic Marketing (Chapter 6), pp. 161-191.
  • Hammou, K. A., Galib, Md. H. & Melloul, J. (2013). The Contributions of Neuromarketing in Marketing Research, Journal of Management Research, 5(4), 20-33.
  • Illes, J., & Bird, S. J. (2006). Neuroethics: A modern context for ethics in neuroscience. Trends in neurosciences, 29(9), 511-517.
  • Jun, S., Kim, H. J., Kim, S., & Choi, Y. (2018). Neural processing of advertising content and purchase motivation: An fMRI study. Journal of Business Research, 88, 397-406.
  • Karmarkar, U. R., & Plassmann, H. (2017). Consumer neuroscience: Past, present, and future. Organizational Research Methods, 20(4), 617-645.
  • Kenning, P., & Plassmann, H. (2005). NeuroEconomics: An overview from an economic perspective. Brain Research Bulletin, 67(5), 343-354.
  • Kent, O. (2011). Ana Akıma Bir Alternatif: Nöroiktisat. İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 10(19), 157-176.
  • Kim, S. J., Park, H. W., & Lee, S. H. (2017). The influence of web page complexity and emotion on cognitive load and satisfaction. International Journal of Human-Computer Interaction, 33(7), 513-523.
  • Knutson, B., Rick, S., Wimmer, G. E., Prelec, D., & Loewenstein, G. (2007). Neural predictors of purchases. Neuron, 53(1), 147-156.
  • Lamberton, C. P., & Stephen, A. T. (2016). A thematic exploration of digital, social media, and mobile marketing: Research evolution from 2000 to 2015 and an agenda for future inquiry. Journal of Marketing, 80(6), 146-172.
  • Lee, N., & Broderick, A. J. (2012). The effects of communication style and information format on persuasion: An fMRI investigation. Journal of Consumer Behaviour, 11(5), 353-363. https://doi.org/10.1002/cb.1396.
  • Lindstrom, M. (2011). Buy.ology, 1.Basım, Optimist Yayım Dağıtım.
  • Logothetis, N. K. (2008). What we can do and what we cannot do with fMRI. Nature, 453(7197), 869-878.
  • Madan, A. & Rosca, M. I. (2022), Current Trends in Digital Marketing Communication. Journal of Marketing Research and Case Studies, 2022, 1-13, doi: 10.5171/2022.981169.
  • Nairne, J. S. (2011). Psychology's dark secret. Nature, 470(7335), 30-31.
  • Nandy, M., & Roy, S.S. (2022). Transformation from Traditional to Digital Marketing Communications: A Case Study on Parle-G Brand. Adhyayan: A Journal of Management Sciences, 12(1):51-65.
  • Oyman, T., Yücel, N., Tüfekci, Ö. K. (2020). Sinir Bilimin Pazarlama Dünyasına Armağanı: Nöropazarlama Deneysel Araştırmaları. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 11(26), 314-327. DOI: 10.21076/vizyoner.621148.
  • Plassmann, H., Ramsøy, T. Z., & Milosavljevic, M. (2012). Branding the brain: A critical review and outlook. Journal of Consumer Psychology, 22(1), 18-36.
  • Plassmann, H., Ramsøy, T. Z., & Milosavljevic, M. (2018). Branding the brain: A critical review and outlook. Journal of Consumer Psychology, 28(1), 5-19. https://doi.org/10.1016/j.jcps.2017.11.003.
  • Poldrack, R. A. (2019). Mapping mental function to brain structure: how can cognitive neuroimaging succeed?. Perspectives on Psychological Science, 14(2), 173-191.
  • Soedarsono, D. K., Mohamad, B., Adamu, A. A. & Pradita, K. A. (2020). Managing Digital Marketing Communication of Coffee Shop Using Instagram. International Journal of Interactive Mobile Technologies (iJIM), 14(5), 108-118. doi: 10.3991/ijim.v14i05.13351.
  • Sorokowski, P., Sorokowska, A., Oleszkiewicz, A., Frackowiak, T., Huanca, T., & Kowal, M. (2016). Neuroscience in marketing: Recent advances and future pathways. Journal of Consumer Behaviour, 15(3), 187-199.
  • Sporns, O. (2013). The human connectome: origins and challenges. Neuroimage, 80, 53-61.
  • Şenbağcı Özer, F. (2021). Neuroscience for Understanding and Developing Sustainability: Neurosustainability. Journal of Business, Innovation and Governance, 4(2), 132-148.
  • Tüfekci Ö. K., Oyman, T. (2020). Reklamlarda Kullanılan Duygusal Çekiciliklerin Elektroensefalografi (EEG) ile Araştırılması. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 40, 561-584.
  • Vecchiato, G., Borghini, G., Maglione, A. G., Graziani, I., Piazza, M., & Babiloni, F. (2011). Neuroelectrical hyperscanning measures simultaneous brain activity in humans. Brain Topography, 23(3), 243-256. doi: 10.1007/s10548-010-0147-9.
  • Vide, R. K., Juhart, S., & Hunjet, A. (2021). Sustainable Food Consumption Promotion Through Online Marketing Communication: The Case of Slovenian and Croatian Grocery Stores. Archives of Business Research, 9(10). 102-123.
  • Wang, Y., Wu, L., & Wang, D. (2017). The effects of sensory marketing on brand awareness and brand attitude in digital media. Journal of Business Research, 79, 104-111.
  • Wojciechowski, L. P. & Fichnová, K. (2022). New Technologies and Ambient Marketing Communication. Studia de Cultura, 14(2), 22-46. doi: 10.24917/20837275.14.2.2.
  • Yogesh K. Dwivedi, Elvira Ismagilova, D. Laurie Hughes, Jamie Carlson, Raffaele Filieri, Jenna Jacobson, Varsha Jain, Heikki Karjaluoto, Hajer Kefi, Anjala S. Krishen, Vikram Kumar, Mohammad M. Rahman, Ramakrishnan Raman, Philipp A. Rauschnabel, Jennifer Rowley, Jari Salo, Gina A. Tran & Wang Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions, International Journal of Information Management, 59, 102168. doi: 10.1016/j.ijinfomgt.2020.102168.
  • Yücel, A. & Çubuk, F. (2013). Bilinçaltı Reklamcılık ve Nöropazarlama Yaklaşımların Karşılaştırılması, Niğde Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 6(2), s.172-183.
  • Yücel, N. & Çubuk, F. (2014). Nöropazarlama Penceresinden Marka Değeri, International Journal of Social Science, 25(1), 221-233, doi: 10.9761/JASSS2226.
  • Zaltman, G. (2000). Neuroimaging as a Marketing Tool, USPTO, Ed. USA.
  • Zurawicki, L. (2010). Neuromarketing, Exploring the Brain of the Consumer, Springer, Boston MA, USA.

CONCEPTUAL LEVEL STRATEGY RECOMMENDATIONS FOR UNDERSTANDING MARKETING COMMUNICATION EFFORTS IN DIGITAL CONSUMPTION CULTURE WITH NEUROSCIENCE TECHNIQUE

Year 2023, Volume: 10 Issue: 2, 1710 - 1723, 02.08.2023
https://doi.org/10.30798/makuiibf.1282255

Abstract

The increasing complexity of marketing communication efforts in digital consumption culture requires a deeper understanding and measurement of their impact. Neuroscience techniques have become essential in this regard, and this paper proposes conceptual level strategy recommendations for understanding marketing communication efforts using such techniques. The paper recommends the use of neuromarketing research methods, such as EEG, fMRI, and eye-tracking, to gain insights into consumer behavior and preferences. Besides, the paper also suggests the use of cross-cultural research methods to account for cultural differences in consumer behavior and preferences. Moreover, the paper proposes integrated marketing communication strategies that leverage multiple channels to effectively reach consumers in digital consumption culture, such as social media marketing, content marketing, and mobile marketing. Overall, these conceptual level strategy recommendations provide a framework for better understanding and measuring the impact of marketing communication efforts in digital consumption culture using neuroscience techniques. By following these recommendations, marketers and researchers can develop more effective marketing strategies and gain a deeper understanding of consumer behavior and preferences in this context.

References

  • Alvino L, Pavone L, Abhishta A & Robben H. (2020). Picking Your Brains: Where and How Neuroscience Tools Can Enhance Marketing Research. Frontiers in neuroscience. 14, 577666. doi: 10.3389/fnins.2020.577666.
  • Ariely, D., & Berns, G. S. (2010). Neuromarketing: The hope and hype of neuroimaging in business. Nature Reviews Neuroscience, 11(4), 284-292. https://www.nature.com/articles/nrn2795
  • Belch, G. E., & Belch, M. A. (2021). Advertising and promotion: An integrated marketing communications perspective. McGraw-Hill Education.
  • Casado-Aranda, L. A. & Sanchez-Fernandez, J. (2022). Advances in Neuroscience and Marketing: Analyzing Tool Possibilities and Research Opportunities, Spanish Journal of Marketing - ESIC, 26(1), 3-22. doi:10.1108/SJME-10-2021-0196.
  • Chiao, J. Y., Hariri, A. R. Harada, T., Mano, Y., Sadato, N., Parrish, T. B. & Iidaka, T. (2010). Theory and methods in cultural neuroscience, Social Cognitive and Affective Neuroscience, 5(2-3), 356-361. doi.org/10.1093/scan/nsq063.
  • Çubuk, F. (2012). Pazarlamada Uygulamaya Yönelik Yeni Bir Yaklaşım: Nöropazarlama, (Yayınlanmamış yüksek lisans tezi). Kadir Has Üniversitesi, Sosyal Bilgiler Enstitüsü, İstanbul.
  • De Pelsmacker, P., Geuens, M., & Van den Bergh, J. (2021). Marketing communications: A European perspective. Pearson Education.
  • Deisseroth, K. (2015). Optogenetics: 10 years of microbial opsins in neuroscience. Nature Neuroscience, 18(9), 1213-1225.
  • Dwityas, N. A., Mulyana, A., Hesti, S., Briandana, R. & Kurniasari, P. M. (2020). Digital Marketing Communication Strategies: The Case of Indonesian News‘Portals. International Journal of Economics and Business Administration, VIII(3), 307-316.
  • Goldberg, J. H., Stimson, M. J., Lewenstein, M., Scott, N., & Wichansky, A. M. (2013). Eye tracking in usability evaluation: A practitioner’s guide. In J. M. Carroll (Ed.), HCI models, theories, and frameworks: Toward a multidisciplinary science (pp. 331-352). Morgan Kaufmann.
  • Hamelin, N. & Harcar, T. (2020). Neuroscience Marketing, Contemporary Issues In Strategic Marketing (Chapter 6), pp. 161-191.
  • Hammou, K. A., Galib, Md. H. & Melloul, J. (2013). The Contributions of Neuromarketing in Marketing Research, Journal of Management Research, 5(4), 20-33.
  • Illes, J., & Bird, S. J. (2006). Neuroethics: A modern context for ethics in neuroscience. Trends in neurosciences, 29(9), 511-517.
  • Jun, S., Kim, H. J., Kim, S., & Choi, Y. (2018). Neural processing of advertising content and purchase motivation: An fMRI study. Journal of Business Research, 88, 397-406.
  • Karmarkar, U. R., & Plassmann, H. (2017). Consumer neuroscience: Past, present, and future. Organizational Research Methods, 20(4), 617-645.
  • Kenning, P., & Plassmann, H. (2005). NeuroEconomics: An overview from an economic perspective. Brain Research Bulletin, 67(5), 343-354.
  • Kent, O. (2011). Ana Akıma Bir Alternatif: Nöroiktisat. İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 10(19), 157-176.
  • Kim, S. J., Park, H. W., & Lee, S. H. (2017). The influence of web page complexity and emotion on cognitive load and satisfaction. International Journal of Human-Computer Interaction, 33(7), 513-523.
  • Knutson, B., Rick, S., Wimmer, G. E., Prelec, D., & Loewenstein, G. (2007). Neural predictors of purchases. Neuron, 53(1), 147-156.
  • Lamberton, C. P., & Stephen, A. T. (2016). A thematic exploration of digital, social media, and mobile marketing: Research evolution from 2000 to 2015 and an agenda for future inquiry. Journal of Marketing, 80(6), 146-172.
  • Lee, N., & Broderick, A. J. (2012). The effects of communication style and information format on persuasion: An fMRI investigation. Journal of Consumer Behaviour, 11(5), 353-363. https://doi.org/10.1002/cb.1396.
  • Lindstrom, M. (2011). Buy.ology, 1.Basım, Optimist Yayım Dağıtım.
  • Logothetis, N. K. (2008). What we can do and what we cannot do with fMRI. Nature, 453(7197), 869-878.
  • Madan, A. & Rosca, M. I. (2022), Current Trends in Digital Marketing Communication. Journal of Marketing Research and Case Studies, 2022, 1-13, doi: 10.5171/2022.981169.
  • Nairne, J. S. (2011). Psychology's dark secret. Nature, 470(7335), 30-31.
  • Nandy, M., & Roy, S.S. (2022). Transformation from Traditional to Digital Marketing Communications: A Case Study on Parle-G Brand. Adhyayan: A Journal of Management Sciences, 12(1):51-65.
  • Oyman, T., Yücel, N., Tüfekci, Ö. K. (2020). Sinir Bilimin Pazarlama Dünyasına Armağanı: Nöropazarlama Deneysel Araştırmaları. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 11(26), 314-327. DOI: 10.21076/vizyoner.621148.
  • Plassmann, H., Ramsøy, T. Z., & Milosavljevic, M. (2012). Branding the brain: A critical review and outlook. Journal of Consumer Psychology, 22(1), 18-36.
  • Plassmann, H., Ramsøy, T. Z., & Milosavljevic, M. (2018). Branding the brain: A critical review and outlook. Journal of Consumer Psychology, 28(1), 5-19. https://doi.org/10.1016/j.jcps.2017.11.003.
  • Poldrack, R. A. (2019). Mapping mental function to brain structure: how can cognitive neuroimaging succeed?. Perspectives on Psychological Science, 14(2), 173-191.
  • Soedarsono, D. K., Mohamad, B., Adamu, A. A. & Pradita, K. A. (2020). Managing Digital Marketing Communication of Coffee Shop Using Instagram. International Journal of Interactive Mobile Technologies (iJIM), 14(5), 108-118. doi: 10.3991/ijim.v14i05.13351.
  • Sorokowski, P., Sorokowska, A., Oleszkiewicz, A., Frackowiak, T., Huanca, T., & Kowal, M. (2016). Neuroscience in marketing: Recent advances and future pathways. Journal of Consumer Behaviour, 15(3), 187-199.
  • Sporns, O. (2013). The human connectome: origins and challenges. Neuroimage, 80, 53-61.
  • Şenbağcı Özer, F. (2021). Neuroscience for Understanding and Developing Sustainability: Neurosustainability. Journal of Business, Innovation and Governance, 4(2), 132-148.
  • Tüfekci Ö. K., Oyman, T. (2020). Reklamlarda Kullanılan Duygusal Çekiciliklerin Elektroensefalografi (EEG) ile Araştırılması. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 40, 561-584.
  • Vecchiato, G., Borghini, G., Maglione, A. G., Graziani, I., Piazza, M., & Babiloni, F. (2011). Neuroelectrical hyperscanning measures simultaneous brain activity in humans. Brain Topography, 23(3), 243-256. doi: 10.1007/s10548-010-0147-9.
  • Vide, R. K., Juhart, S., & Hunjet, A. (2021). Sustainable Food Consumption Promotion Through Online Marketing Communication: The Case of Slovenian and Croatian Grocery Stores. Archives of Business Research, 9(10). 102-123.
  • Wang, Y., Wu, L., & Wang, D. (2017). The effects of sensory marketing on brand awareness and brand attitude in digital media. Journal of Business Research, 79, 104-111.
  • Wojciechowski, L. P. & Fichnová, K. (2022). New Technologies and Ambient Marketing Communication. Studia de Cultura, 14(2), 22-46. doi: 10.24917/20837275.14.2.2.
  • Yogesh K. Dwivedi, Elvira Ismagilova, D. Laurie Hughes, Jamie Carlson, Raffaele Filieri, Jenna Jacobson, Varsha Jain, Heikki Karjaluoto, Hajer Kefi, Anjala S. Krishen, Vikram Kumar, Mohammad M. Rahman, Ramakrishnan Raman, Philipp A. Rauschnabel, Jennifer Rowley, Jari Salo, Gina A. Tran & Wang Y. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions, International Journal of Information Management, 59, 102168. doi: 10.1016/j.ijinfomgt.2020.102168.
  • Yücel, A. & Çubuk, F. (2013). Bilinçaltı Reklamcılık ve Nöropazarlama Yaklaşımların Karşılaştırılması, Niğde Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 6(2), s.172-183.
  • Yücel, N. & Çubuk, F. (2014). Nöropazarlama Penceresinden Marka Değeri, International Journal of Social Science, 25(1), 221-233, doi: 10.9761/JASSS2226.
  • Zaltman, G. (2000). Neuroimaging as a Marketing Tool, USPTO, Ed. USA.
  • Zurawicki, L. (2010). Neuromarketing, Exploring the Brain of the Consumer, Springer, Boston MA, USA.
There are 44 citations in total.

Details

Primary Language English
Journal Section Review Articles
Authors

Ömer Kürşad Tüfekci 0000-0003-3918-5850

Ferdi Akbıyık 0000-0001-6138-0586

Publication Date August 2, 2023
Submission Date April 12, 2023
Published in Issue Year 2023 Volume: 10 Issue: 2

Cite

APA Tüfekci, Ö. K., & Akbıyık, F. (2023). CONCEPTUAL LEVEL STRATEGY RECOMMENDATIONS FOR UNDERSTANDING MARKETING COMMUNICATION EFFORTS IN DIGITAL CONSUMPTION CULTURE WITH NEUROSCIENCE TECHNIQUE. Journal of Mehmet Akif Ersoy University Economics and Administrative Sciences Faculty, 10(2), 1710-1723. https://doi.org/10.30798/makuiibf.1282255

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