İş Yerinde Dışlanmanın, İş Performansı ve İşten Ayrılma Niyetine Etkisi: Alanya’daki Otel Çalışanlarına Yönelik Bir Araştırma

Öz

Bu araştırmanın amacı, iş yerinde dışlanmanın, otel çalışanlarının iş performansları ve işten ayrılma niyetleri üzerindeki etkisini incelemektir. Araştırmanın evreni, Alanya'daki beş yıldızlı otel işletmelerinde çalışan personelden oluşmaktadır. Araştırmada, veri toplama süreci için kolayda örnekleme yöntemi kullanılmış ve anket tekniği tercih edilmiştir. Araştırma kapsamında Alanya’daki otellerin insan kaynakları departmanlarıyla iletişime geçilmiş ve 9 otel araştırmaya katılmayı kabul etmiştir. Otellerin insan kaynakları departmanları, anketleri 8-13 Mayıs 2025 tarihleri arasında otel bünyesinde görev yapan çalışanlardan çevrimiçi olarak toplamıştır. Alanya'daki beş yıldızlı otel işletmelerinde görev yapan çalışanlardan toplamda 406 anket elde edilmiştir. Elde edilen verilerin analizinde, SmartPLS 4 programı kullanılarak, yapısal eşitlik modellemesinin (YEM) bir türü olan kısmi en küçük kareler (PLS) yöntemi uygulanmıştır. Elde edilen bulgular, iş yerinde dışlanmanın iş performansını olumsuz etkilediğini ve çalışanların işten ayrılma eğilimlerini artırdığını göstermektedir. Araştırma sonuçlarının, otel işletmelerinin çalışanlarının dışlanma deneyimlerinin olumsuz etkilerini en aza indirmek için stratejiler geliştirmelerine yardımcı olması beklenmektedir.

Anahtar Kelimeler

• İş yerinde Dışlanma
• İş Performansı
• İşten Ayrılma Niyeti
• Alanya

The Impact of Workplace Ostracism on Job Performance and Turnover Intention: A Study on Hotel Employees in Alanya

Abstract

This study aims to examine the effect of workplace ostracism on hotel employees' job performance and turnover intention. The research population consists of personnel employed in five-star hotel enterprises in Alanya. A convenience sampling method was utilized for data collection, and the survey technique was preferred. As part of the research, human resources departments of hotels in Alanya were contacted, and nine hotels agreed to participate. The human resources departments distributed the surveys online to employees working within the hotels between May 8 and 13, 2025. A total of 406 responses were collected from employees working in five-star hotel establishments in Alanya. The data were analyzed using the Partial Least Squares (PLS) method, a type of Structural Equation Modeling (SEM), through the SmartPLS 4 software. The findings indicate that workplace ostracism has a negative effect on job performance and increases employees’ turnover intention. The results of this study are expected to assist hotel enterprises in developing strategies to minimize the adverse effects of workplace ostracism on their employees.

Keywords

• Workplace Ostracism
• Job Performance
• Turnover Intention
• Alanya

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