THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT: A CASE STUDY

Year 1995, , 111 - 118, 05.06.1995

Mustafa Köseoğlu Hilmi Zengin

https://doi.org/10.14783/maruoneri.708668

Abstract

This study consists of three manufacturing firrns operating in Turkey. To
obtain information about Total Quality Management (TQM) practice, two
multinational and one national manufacturing fırms of approximateiy the same size
(in terms of employees) in different industries were seîected fo r the study. A structured
interview was conducted to examine the implementation of TQM in the seîected
organisations. This study reports the findings from three organisations which have
introduced TQM.

Keywords

Implementation, Quality Management

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