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ÇATIŞMANIN İŞ ARKADAŞLARI ARASINDAKİ YAKIN İLİŞKİYE ETKİLERİ: ÇATIŞMA VE ÖRGÜT ÇIKTILARI ARASINDA POTANSİYEL BİR ARABULUCU

Year 2021, , 719 - 739, 31.07.2021
https://doi.org/10.14783/maruoneri.916554

Abstract

Literatürde çatışma ve kişilerarası ilişki dinamikleri arasındaki etkileşimi ele alan az sayıda çalışma mevcuttur. Bu etkileşimin incelenmesi çatışmanın çıktılarına ilişkin tartışmaya katkıda bulunabilir. Araştırma, KOBİ’lerde çalışan 9 farklı meslekten 234 Türk vatandaşı, yönetici olmayan beyaz yakalı çalışandan kolayda seçilen örneklem grubu üzerinde yapılmıştır. Araştırmada sosyal değişim kuramı ile uyumlu olarak, iş arkadaşları arasında bir çatışma ortaya çıktığında, sosyal mübadele normlarının baltalanabileceği, dolayısıyla aralarındaki yakın ilişkinin olumsuz etkilenebileceği ileri sürülmektedir. Çoklu doğrusal regresyon analizinin sonuçlarına göre, iş arkadaşları arasında çıkan görev ve ilişki çatışmalarının ilişkisel sermayeyi etkilediğine dair kanıtlar mevcuttur. İlginç bir biçimde, elde edilen sonuçlar, görev çatışmasının ilişkisel sermaye üzerindeki etkisinin, ilişki çatışmasından daha yüksek olduğunu ortaya koymuştur. Bununla birlikte görev türünün, çatışma türlerinin ilişki sermayesi üzerindeki etkisinde düzenleyici bir etkisi bulunmamıştır.

References

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THE EFFECTS OF CONFLICT ON CO-WORKER CLOSE RELATIONSHIP: A POTENTIAL MEDIATOR BETWEEN CONFLICT AND ORGANIZATIONAL OUTCOMES

Year 2021, , 719 - 739, 31.07.2021
https://doi.org/10.14783/maruoneri.916554

Abstract

There are few studies in the literature addressing the interaction between conflict and interpersonal relationship dynamics. Studying this interaction can contribute to the discussion of the outcomes of the conflict. A random sample was drawn from 234 Turkish citizen white collar non-manager employees belonging to nine different professions from SME companies. Consistent with social exchange theory, it has been supposed that when a conflict emerges between co-workers, the norms of social exchange may be undermined, thus the close relationship may be affected negatively. According to the results of multiple linear regression analysis, both of the conflict types affect relational capital. Unexpectedly, analysis revealed that task conflict’s effect on relational capital is higher than the relationship conflict’s. The moderation analysis revealed that task type doesn’t have a moderation role on conflict’s effect on relational capital.

References

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  • Barki, H., & Hartwick, J. (2004). Conceptualizing the construct of ınterpersonal conflict. International Journal of Conflict Management, 15(3), 216-244. doi: 10.1108/eb022913
  • Baron, R. A. (1991). Positive effects of conflict: A cognitive perspective. Employee Responsibilities and Rights Journal, 4(1), 25-36. doi: 10.1108/eb022674
  • Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. doi: 10.1037//0022-3514.51.6.1173
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  • Carnevale, P. & Probst, T. (1998). Social values and social conflict in creative problem solving and categorization. Journal of Personality and Social Psychology, 74, 1300-1309. doi: 10.1037//0022-3514.74.5.1300.
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  • Damanpour, F. (1991). Organizational innovation: A meta-analysis of effects of determinants and moderators. The Academy of Management Journal, 34(3), 555-590. doi: 10.2307/256406
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  • Davis, J., Eisenhardt, K., & Bingham, C. (2009). Optimal structure, market dynamism, and the strategy of simple rules. Administrative Science Quarterly, 54, 413-452. doi: 10.2189/asqu.2009.54.3.413
  • De Clercq, D., Thongpapanl, N., & Dimov, D. (2009). When good conflict gets better and bad conflict becomes worse: the role of social capital in the conflict-innovation relationship. Journal of the Academy of Marketing Science, 37(3), 283-297. doi: 10.1007/s11747-008-0122-0
  • De Dreu, C. K. W. (2008). The virtue and vice of workplace conflict: Food for (pessimistic) thought. Journal of Organizational Behavior, 29(1), 5-18. doi: 10.1002/job.474
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  • Finkelstein, S., & Mooney, A. C. (2003). Not the usual suspects: How to use board process to make boards better. The Academy of Management Executive, 17(2), 101-113. doi: 10.5465/AME.2003.10025204
  • Frone, M. R. (2000). Interpersonal conflict at work and psychological outcomes: Testing a model among young workers. Journal of Occupational Health Psychology, 5(2), 246-255. doi: 10.1037/1076-8998.5.2.246
  • Gansinieca, R. L. (2016). Relational capital and open innovation - in search of interdependencies. Procedia - Social and Behavioral Sciences, 220, 236-242. doi: 10.1016/j.sbspro.2016.05.495
  • Groff, B. D., Baron, R. S., & Moore, D. L. (1983). Distraction, attentional conflict, and drivelike behavior. Journal of Experimental Social Psychology, 19(4), 359-380. doi: 10.1016/0022-1031(83)90028-8
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Details

Primary Language English
Journal Section Makale Başvuru
Authors

Hızır Konuk 0000-0002-9274-6912

Göksel Ataman Berk 0000-0003-3234-7490

Publication Date July 31, 2021
Published in Issue Year 2021

Cite

APA Konuk, H., & Ataman Berk, G. (2021). THE EFFECTS OF CONFLICT ON CO-WORKER CLOSE RELATIONSHIP: A POTENTIAL MEDIATOR BETWEEN CONFLICT AND ORGANIZATIONAL OUTCOMES. Öneri Dergisi, 16(56), 719-739. https://doi.org/10.14783/maruoneri.916554

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