YÖNETİCİLERİN İŞ TATMİNİNİN İŞLETMENİN TKY PERFORMANSINA OLAN ETKİSİ ÜZERİNE BİR ARAŞTIRMA

Year 2002, Volume: 5 Issue: 17, 163 - 167, 30.01.2002

Hakan Kitapçı

https://doi.org/10.14783/maruoneri.683472

Abstract

Meeting the quality expectations of customers and managers, perception of these expectations is possible only with valid improvements in the quality performance of a firm. Aim of this study is to investigate the effect of managers job satisfaction on the performance of Total Quality Management (TQM). An empirical study has been conducted on 23 quality certificated firm at Gebze Organized Industrial Park (GOIP). The relationship between two variables, namely the performance of the firm’s TQM and manager’s job satisfaction, is questioned, and suggestions are made for improving the firm’s TQM performance.

Keywords

İş tatmini, TKY performansı

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