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HASTANELERDE BİLGİ YÖNETİMİNİN ETKİNLİĞİ NASIL ÖLÇÜLÜR?

Year 2008, Volume: 8 Issue: 30, 207 - 219, 10.06.2008

Mehmet Ali Köseoğlu , Saffet Ocak Gülten Şimşek

https://doi.org/10.14783/maruoneri.679705

Abstract

Bu çalışma, hastanelerde bilgi yönetimi sisteminin etkinliğini test etmeyi amaçlamaktadır. Son yıllarda bir çok işletme stratejik ve operasyonel hedeflerine ulaşmak ve performanslarını geliştirmek amacıyla bilgi yönetimi uygulamalarına destekleme çabası içerisindedirler. Ayrıca özel olarak hastaneler de, bilgi yönetimi sürecini operasyonel ve stratejik faaliyetlerine entegre etmektedirler. Dolayısıyla bilgi yönetimi sistemin etkinliğinin ölçülmesi önem taşımaktadır. Bu çerçevede çalışmada, öncelikle bilgi yönetimi ve bilgi yönetimi sistemini oluşturan unsurlar ele alınmıştır, ikinci olarak bilgi yönetimi sisteminin etkinliği 600 yataklı bir Kamu Hastanesinde görevli hekimlere uygulanan anket verileri ışığında değerlendirilmiştir. Bu çalışma sonucunda elde edilen bulgular, hastanelerin bilgi yönetimi uygulamalarından daha etkin yararlanabilmesi için örgütsel yapı, teknoloji ve kültürün oluşturduğu bilgi yönetiminin alt yapı yeteneklerine önem vermesi gerektiğini göstermektedir.

Keywords

Bilgi Yönetimi Hastane Süreç Sistem

References

  • [1] Ersoy, K, Çolak, M. & Kaymakoğlu, B., (2007), Sağlık Bilgi Sistemleri. Sağlık Ekonomisi ve Sağlık Yönetimi (Ed.: Aktan, C.C. & Saran, U.). İstanbul: AURA Kitapları, 83- 108.
  • [2] Jasimuddin, S.M. (2006). Disciplinary Roots of Knovvledge Management: a Theoretical Revievv. International Journal ofOrganizational A nalysis, 14(2), 171-180.
  • [3] Chen, L. (2006). Effect of Knovvledge Sharing to Organizational Marketing Effectiveness in Large Accounting Firms That are Strategically Aligned. The Journal of American Academy of Business, 9(1), 176-182.
  • [4] Liebovvitz, J. (2002). Facilitating Innovation through Knovvledge Sharing: A look at the US Naval Surface Warfare Center-Carderock Division, Special Issue on Knovvledge Management in E-Commerce. Journal of Computing Information Systems, 42(5), 1-6.
  • [5] Chou, D.C. & Lin, B. (2002). Development of Web- Based Knovvledge Management Systems. Human Systems Management, 21(3), 153-158.
  • [6] Afîouni, F. (2007). Human Resource Management and Knovvledge Management: A Road Map Tovvard Improving Organizational Performance. Journal of American Academy of Business, 11(2), 124-130.
  • [7] Gupta, B.; Iyer, L.S. & Aronson, J.E. (2000). Knovvledge Management: Practices and Challenges. Industrial Management&Data Systems, 100(1), 17-21.
  • [8] Von Krogh, G.; Ichijo, K. & Nonaka, I. (2000). Enabling Knovvledge Creation. Nevv York: Oxford University Press.
  • [9] Chang, S. & Lee, M. (2007). The Effects of Organizational Culture and Knovvledge Management Mechanisms on Organizational Innovation: An Emprical Study in Taivvan. The Business Revievv, 7(1), 295-301.
  • [10] Nonaka, I. (1994). A Dynamic Theory of Organizational Knovvledge Creation. Organization Science, 5(1), 14-37.
  • [11] Argote, L. & Ingram, P. (2000). Knovvledge Transfer: A Basis for Competitive Advantage in Firms. Organizational Behaviour and Human Decision Processes, 82(1), 152-169.
  • [12] Jenkins, M. & Balogun, J. (2003). Re- conceiving Change Management: a Knovvledge Based Perspective. Europen Management Journal, 21(2), 247-257.
  • [13] Jasimuddin, S.M.; Klein, J.H. & Connell, C. (2005). The Paradox of Using Tacit and Explicit Knovvledge: Strategies to Face Dilemmas. Management Decision, 43(1) ,102-112.
  • [14] Davenport, T.H. & Volpel, S.C. (2001). The Rise of Knovvledge Tovvards Attention Management. Journal of Knovvledge Management, 5(3), 212-221.
  • [15] Lee, C. & Chen, W. (2005). The Effects of Intemal Marketing and Organizational Culture on Knovvledge Management in the Information Technology Industry. International Journal of Management, 22( 4), 661-672
  • [16] Adams, G.L. & Lamont, B.T. (2003). Knovvledge Management Systems and Developing Sustainable Competitive Advantage. Journal of Knovvledge Management, 7(2), 142-154.
  • [17] Almashari, M.; Zairi, M. & Alathari, A. (2002). An Emprical Study of the Impact of Knovvledge Management on Organizational Performance. Journal of Computing Information Systems, 42(5), 74-82.
  • [18] Cuganesan, S. (2005). Intellectual Capital in Action and Value Creation. Journal of Intellectual Capital, 6(3), 357- 373.
  • [19] Marques, D.P. & Simön, F.J.G. (2006). The Effect of Knovvledge Manageent Practices on Firm Performance. Journal of Knovvledge Management, 10(3), 143-156.
  • [20] Liebovvitz, J. (2004). Getting the Most Out of your Organization’ s Knovvledge Management. Competitive Intelligence Magazine, 7(5), 27.
  • [21] Bou-Llusar, J.C. & Segarra-Cipre's, M. (2006). Strategic Knowledge Transfer and Its Implications for Competitive Advantage: an Integrative Conceptual Framework. Journal of Knowledge Management, 10(4), 100-112.
  • [22] Hsieh, C.T.; Yang, H. & Lin, B. (2002). Roles of Knowledge Management in Online Procurement Systems”, Industrial Management & Data Systems, 102(7), 365-370.
  • [23] Wiig, K.M. (2002). Knowledge Management in Public Administration. Journal of Knowledge Management, 6(3), 224-239.
  • [24] King, W.R.; Marks, Jr.P.V. & McCoy, S. (2002). The Most Important Issues in Knovvledge Management. Communications of the ACM, 45(9), 93-97.
  • [25] Sharp, D. (2003). Knowledge Management Today: Challenges and Opportunities. Information Systems Management, 20(2), 32-37.
  • [26] Ghosh, B. & Scott, J.E. (2007). Effective Knowledge Management Systems for a Clinical Nursing Setting. Information Systems Management, 24(1), 73-84.
  • [27] Meilich, O. (2005). Are Formalization and Human Asset Specificity Mutually Exclusive? A Leaming Bureaucracy Perspective. The Journal of American Academy of Business, March, 61(1), 161-169.
  • [28] Gloet, M. & Berrell, M. (2003). The Dual Paradigm of Knowledge Management: Implications for Achieving Quality Outcomes in Human Resource Management. Journal ofKnowledge Management, 7(1), 78- 89.
  • [29] Lettieri, E.; Borga, F. & Savoldelli, A. (2004). Knowledge Management in Non- Profit Organizations. Journal of Knovvledge Management, 8(6), 16-30.
  • [30] Davenport, T.H.; De Long, D.W. & Beers, M.C. (1998). Successful Knovvledge Management Projects. Sloan Management Review, Winter, 39(2), 43-57.
  • [31] Calabrese, F.A. & Orlando, C.Y. (2006). Knovvledge Organizations in the twenty- fırst century, Deriving a 12- step process to create and implement a comprehensive knovvledge management system. Viıne, 36(3), 238-254.
  • [32] Karakaş, B. & Yaralı, A. Kamu Yönetiminden Bilgi Yönetimine. (http://iibf.ogu.edu.tr/kongre/bildiriler/13-02.pdf). [10.12.2007].
  • [33] Hasanali, F. (2002). Critical Success Factors of Knovvledge Management, (www.kmadvantage.com/docs/km_articles/ Critical_Success_Factors _of_KM.pdf). [27.11.2004]
  • [34] Ribiere, V.M. & Sitar, A.S. (2003). Critical Role of Leadership in nurturing a Knowledge- Supporting Culture. Knovvledge Management Research&Practice, 1(1), 39-48.
  • [35] McDermott, R. & O’Dell, C. (2001). Overcoming Cultural Barriers to Sharing Knowledge. Journal of Knovvledge Management, 5(1), 76-85.
  • [36] Alavi, M. & Leidner, D.E. (2001). Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MİS Quarterly, 25(1), 107-136.
  • [37] Zack, M.H. (1999). Developing a Knowledge Strategy. California Management Revievv, 41(3), 125-145.
  • [38] Bhatt, G.D. (2000). Organizing Knowledge in the Knowledge Development Cycle. Journal of Knovvledge Management, 4(1), 15-26.
  • [39] Yahya, S. & Goh, W.K. (2002). Managing Human Resources Toward Achieving Knowledge Management. Journal of Knovvledge Management, 6(5), 457-468.
  • [40] Wong, K.Y. & Aspinwall, E. (2004). Characterising Knowledge Management in the Small Business Environment. Journal of Knovvledge Management, 8(4), 44-61.
  • [41] Mentaz, G. (2001). A Holistic Approach to Realizing the Full Value of Your Knowledge Assets. Knovvledge Management Revievv, 4(3), 10-11.
  • [42] Gold, A.H.; Malhotra, A. & Segars, A.H. (2001). Knowledge Management: An Organizational Capabilities Perspective. Journal of Management Information Systems, 18(1), 185-214.
  • [43] Kavuncubaşı, Ş. (2000). Hastane ve Sağlık Kavramları Yönetimi. Ankara: Siyasal Kitabevi.
  • [44] Davenport, T.H. & Glaser, J. (2002). Just-in-Time Delivery Comes to Knowledge Management. Harward Business Review, 80(7), 107-111.
  • [45] Wamer, M. (2004). Under the Knife. Business 2.0., January/February, 5(1), 84.
  • [46] Özdamar, K. (2002). Paket Programlar ile İstatistiksel Veri Analizi. Eskişehir: Kaan Kitabevi.

Year 2008, Volume: 8 Issue: 30, 207 - 219, 10.06.2008

Mehmet Ali Köseoğlu , Saffet Ocak Gülten Şimşek

https://doi.org/10.14783/maruoneri.679705

Abstract

References

  • [1] Ersoy, K, Çolak, M. & Kaymakoğlu, B., (2007), Sağlık Bilgi Sistemleri. Sağlık Ekonomisi ve Sağlık Yönetimi (Ed.: Aktan, C.C. & Saran, U.). İstanbul: AURA Kitapları, 83- 108.
  • [2] Jasimuddin, S.M. (2006). Disciplinary Roots of Knovvledge Management: a Theoretical Revievv. International Journal ofOrganizational A nalysis, 14(2), 171-180.
  • [3] Chen, L. (2006). Effect of Knovvledge Sharing to Organizational Marketing Effectiveness in Large Accounting Firms That are Strategically Aligned. The Journal of American Academy of Business, 9(1), 176-182.
  • [4] Liebovvitz, J. (2002). Facilitating Innovation through Knovvledge Sharing: A look at the US Naval Surface Warfare Center-Carderock Division, Special Issue on Knovvledge Management in E-Commerce. Journal of Computing Information Systems, 42(5), 1-6.
  • [5] Chou, D.C. & Lin, B. (2002). Development of Web- Based Knovvledge Management Systems. Human Systems Management, 21(3), 153-158.
  • [6] Afîouni, F. (2007). Human Resource Management and Knovvledge Management: A Road Map Tovvard Improving Organizational Performance. Journal of American Academy of Business, 11(2), 124-130.
  • [7] Gupta, B.; Iyer, L.S. & Aronson, J.E. (2000). Knovvledge Management: Practices and Challenges. Industrial Management&Data Systems, 100(1), 17-21.
  • [8] Von Krogh, G.; Ichijo, K. & Nonaka, I. (2000). Enabling Knovvledge Creation. Nevv York: Oxford University Press.
  • [9] Chang, S. & Lee, M. (2007). The Effects of Organizational Culture and Knovvledge Management Mechanisms on Organizational Innovation: An Emprical Study in Taivvan. The Business Revievv, 7(1), 295-301.
  • [10] Nonaka, I. (1994). A Dynamic Theory of Organizational Knovvledge Creation. Organization Science, 5(1), 14-37.
  • [11] Argote, L. & Ingram, P. (2000). Knovvledge Transfer: A Basis for Competitive Advantage in Firms. Organizational Behaviour and Human Decision Processes, 82(1), 152-169.
  • [12] Jenkins, M. & Balogun, J. (2003). Re- conceiving Change Management: a Knovvledge Based Perspective. Europen Management Journal, 21(2), 247-257.
  • [13] Jasimuddin, S.M.; Klein, J.H. & Connell, C. (2005). The Paradox of Using Tacit and Explicit Knovvledge: Strategies to Face Dilemmas. Management Decision, 43(1) ,102-112.
  • [14] Davenport, T.H. & Volpel, S.C. (2001). The Rise of Knovvledge Tovvards Attention Management. Journal of Knovvledge Management, 5(3), 212-221.
  • [15] Lee, C. & Chen, W. (2005). The Effects of Intemal Marketing and Organizational Culture on Knovvledge Management in the Information Technology Industry. International Journal of Management, 22( 4), 661-672
  • [16] Adams, G.L. & Lamont, B.T. (2003). Knovvledge Management Systems and Developing Sustainable Competitive Advantage. Journal of Knovvledge Management, 7(2), 142-154.
  • [17] Almashari, M.; Zairi, M. & Alathari, A. (2002). An Emprical Study of the Impact of Knovvledge Management on Organizational Performance. Journal of Computing Information Systems, 42(5), 74-82.
  • [18] Cuganesan, S. (2005). Intellectual Capital in Action and Value Creation. Journal of Intellectual Capital, 6(3), 357- 373.
  • [19] Marques, D.P. & Simön, F.J.G. (2006). The Effect of Knovvledge Manageent Practices on Firm Performance. Journal of Knovvledge Management, 10(3), 143-156.
  • [20] Liebovvitz, J. (2004). Getting the Most Out of your Organization’ s Knovvledge Management. Competitive Intelligence Magazine, 7(5), 27.
  • [21] Bou-Llusar, J.C. & Segarra-Cipre's, M. (2006). Strategic Knowledge Transfer and Its Implications for Competitive Advantage: an Integrative Conceptual Framework. Journal of Knowledge Management, 10(4), 100-112.
  • [22] Hsieh, C.T.; Yang, H. & Lin, B. (2002). Roles of Knowledge Management in Online Procurement Systems”, Industrial Management & Data Systems, 102(7), 365-370.
  • [23] Wiig, K.M. (2002). Knowledge Management in Public Administration. Journal of Knowledge Management, 6(3), 224-239.
  • [24] King, W.R.; Marks, Jr.P.V. & McCoy, S. (2002). The Most Important Issues in Knovvledge Management. Communications of the ACM, 45(9), 93-97.
  • [25] Sharp, D. (2003). Knowledge Management Today: Challenges and Opportunities. Information Systems Management, 20(2), 32-37.
  • [26] Ghosh, B. & Scott, J.E. (2007). Effective Knowledge Management Systems for a Clinical Nursing Setting. Information Systems Management, 24(1), 73-84.
  • [27] Meilich, O. (2005). Are Formalization and Human Asset Specificity Mutually Exclusive? A Leaming Bureaucracy Perspective. The Journal of American Academy of Business, March, 61(1), 161-169.
  • [28] Gloet, M. & Berrell, M. (2003). The Dual Paradigm of Knowledge Management: Implications for Achieving Quality Outcomes in Human Resource Management. Journal ofKnowledge Management, 7(1), 78- 89.
  • [29] Lettieri, E.; Borga, F. & Savoldelli, A. (2004). Knowledge Management in Non- Profit Organizations. Journal of Knovvledge Management, 8(6), 16-30.
  • [30] Davenport, T.H.; De Long, D.W. & Beers, M.C. (1998). Successful Knovvledge Management Projects. Sloan Management Review, Winter, 39(2), 43-57.
  • [31] Calabrese, F.A. & Orlando, C.Y. (2006). Knovvledge Organizations in the twenty- fırst century, Deriving a 12- step process to create and implement a comprehensive knovvledge management system. Viıne, 36(3), 238-254.
  • [32] Karakaş, B. & Yaralı, A. Kamu Yönetiminden Bilgi Yönetimine. (http://iibf.ogu.edu.tr/kongre/bildiriler/13-02.pdf). [10.12.2007].
  • [33] Hasanali, F. (2002). Critical Success Factors of Knovvledge Management, (www.kmadvantage.com/docs/km_articles/ Critical_Success_Factors _of_KM.pdf). [27.11.2004]
  • [34] Ribiere, V.M. & Sitar, A.S. (2003). Critical Role of Leadership in nurturing a Knowledge- Supporting Culture. Knovvledge Management Research&Practice, 1(1), 39-48.
  • [35] McDermott, R. & O’Dell, C. (2001). Overcoming Cultural Barriers to Sharing Knowledge. Journal of Knovvledge Management, 5(1), 76-85.
  • [36] Alavi, M. & Leidner, D.E. (2001). Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MİS Quarterly, 25(1), 107-136.
  • [37] Zack, M.H. (1999). Developing a Knowledge Strategy. California Management Revievv, 41(3), 125-145.
  • [38] Bhatt, G.D. (2000). Organizing Knowledge in the Knowledge Development Cycle. Journal of Knovvledge Management, 4(1), 15-26.
  • [39] Yahya, S. & Goh, W.K. (2002). Managing Human Resources Toward Achieving Knowledge Management. Journal of Knovvledge Management, 6(5), 457-468.
  • [40] Wong, K.Y. & Aspinwall, E. (2004). Characterising Knowledge Management in the Small Business Environment. Journal of Knovvledge Management, 8(4), 44-61.
  • [41] Mentaz, G. (2001). A Holistic Approach to Realizing the Full Value of Your Knowledge Assets. Knovvledge Management Revievv, 4(3), 10-11.
  • [42] Gold, A.H.; Malhotra, A. & Segars, A.H. (2001). Knowledge Management: An Organizational Capabilities Perspective. Journal of Management Information Systems, 18(1), 185-214.
  • [43] Kavuncubaşı, Ş. (2000). Hastane ve Sağlık Kavramları Yönetimi. Ankara: Siyasal Kitabevi.
  • [44] Davenport, T.H. & Glaser, J. (2002). Just-in-Time Delivery Comes to Knowledge Management. Harward Business Review, 80(7), 107-111.
  • [45] Wamer, M. (2004). Under the Knife. Business 2.0., January/February, 5(1), 84.
  • [46] Özdamar, K. (2002). Paket Programlar ile İstatistiksel Veri Analizi. Eskişehir: Kaan Kitabevi.
There are 46 citations in total.

Details

Primary Language Turkish
Journal Section Eski Sayılar
Authors

Mehmet Ali Köseoğlu

Saffet Ocak This is me

Gülten Şimşek This is me

Publication Date June 10, 2008
Published in Issue Year 2008 Volume: 8 Issue: 30

Cite

APA Köseoğlu, M. A., Ocak, S., & Şimşek, G. (2008). HASTANELERDE BİLGİ YÖNETİMİNİN ETKİNLİĞİ NASIL ÖLÇÜLÜR?. Öneri Dergisi, 8(30), 207-219. https://doi.org/10.14783/maruoneri.679705

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Öneri

Marmara UniversityInstitute of Social Sciences

Göztepe Kampüsü Enstitüler Binası Kat:5 34722  Kadıköy/İstanbul

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