THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT: A CASE STUDY

Year 1995, Volume: 1 Issue: 3, 111 - 118, 05.06.1995

Mustafa Köseoğlu Hilmi Zengin

https://doi.org/10.14783/maruoneri.708668

Abstract

This study consists of three manufacturing firrns operating in Turkey. To
obtain information about Total Quality Management (TQM) practice, two
multinational and one national manufacturing fırms of approximateiy the same size
(in terms of employees) in different industries were seîected fo r the study. A structured
interview was conducted to examine the implementation of TQM in the seîected
organisations. This study reports the findings from three organisations which have
introduced TQM.

Keywords

Implementation, Quality Management

References

• BLAUW, J. N. & DURİNG, W., "Adoption of an organisational innovation: Total qualily control in industrial firms". INT. J. PROD. RES., Vol.: 28, No: 10,1990.
• CROSBY, P. B., ” Quality is Free". New-York, McGraw-Hill, 1979.
• DALE, B. G. & ASHER, J. M., "Total quality control: The lessons european executives can leam from Japanese companies”. E. M. J., 7(4), 1989.
• DEMİNG, W. E., "Out of crisis". Cambridge University Press, 1986.
• FEİGENBAUM, A V., "Total quality control". 3rd. Edition, McGraw-Hill, New York, 1983.
• ISHİKAWA, K., "What is the total quality control? The Japanese way". Prenti.ee Hail, Englewood Cliffs, USA, 1985.
• JURAN, J. M. & GRYNA, F. M., ”Quality planning and analysis". McGraw - Hill Book Company, New York, 1986.
• KANJİ, G. K., “Total quality management: Myth or Miracle". Total Quality Management, Vol. 1, No: 2, 1991.
• LASCELLES, D. M. & DALE, B. G., ”Quality improvement:what is the motivation". Journal of Engineeıing Manufacturing- Part B, Vol.: 203, 1989.
• LASCELLES, D. M. & DALE, B. G„ ”Quality management: The chief executives perception and role”. EMJ, Vol.: 8, No: 1,1990.
• LAMMERMEYR, H. U., "Human relationships- The key to total quality management”. Total Quality Management, Vol. No: 2,1991.
• NEWALL, D. & DALE, B. G., “The introduetion and development of a quality improvement process: a study". INT. J. PROD. RES., Vol.: 29, No: 9,1991.