TKY İÇİNDE ÖZDEĞERLEME KAVRAMI ve ÇALIŞANLARIN TATMİNİNİ BELİRLEYİCİ UNSURLAR ÜZERİNE BİR ARAŞTIRMA

Year 2001, Volume: 4 Issue: 16, 203 - 209, 13.01.2001

Hakan Kitapçı

https://doi.org/10.14783/maruoneri.728745

Abstract

Self-assessment, an effective quality management means, is a very important quality measurement method which deals with the quality performance of the organization. Self- assessment is the systematic and comprehensive review of the activities and outcomes of the organization concerning the quality goals.
Employee satisfaction is o ne of the self-assessment criteria. The purpose of this article is to analyze which variables are influential on employee satisfaction. An employee satisfaction analysis has been conducted in the GOSB. In this analysis, significance of the factors that effected the employee satisfaction has been demonstrated by a regression model

Keywords

Toplam Kalite Yönetimi, TKY, Özdeğerleme, Çalışanların Tatmini, Çalışanların Tatminini Belirleyici Unsurlar

References

• [1] Merli, Giorgio., “The Third Generation Total Çuality Approach”, The TQM Magazine, Vol: 8, Issue: 6, 1996, s. 1,4.
• [2] Zink, Klaus J.; Wolfrang Voss, “Çuality in Germany-An Overview”, The TQM Magazine, Vol: 10, Issue: 6, 1998, s.l.
• [3] Luthans, Fred., Organizational Behavior, 7th Ed., McGraw Hill, 1997, s.22.
• [4] Finn, Mark; Porter Lesie J., “TQM Self-assessment in the UK”, The TQM Magazine, Vol: 6, Issue: 4, 1994, s.24.
• [5] Zink, K.J.; A. Schmidt, “Practice and Implementation of Self-assessment”, International Journal of Quality, Vol: 3, Issue: 2, 1998, ss.2-3.
• [6] Zairi, Mohamed; David Sinclair, “Business Process Re-engineering and Process Management: A Survey of Current Practice and Future Tends in Integrated Management”, Business Process Re-engineering & Management Journal, Vol: 1, Issue: 1, 1995, s.6.
• [7] Gadd, Ken W., “Business Self-assessment: A Strategic Too for Building Process Robustness and Achieving Integrated Management”, Business Process Re-engineering & Management Journal, Vol: 1, Issue: 3, 1995, ss.2-3.
• [8] Zaremba, Denişe, Tim Crew, “Increasing Involvement in Self-assessment: The Royal Mail Approach”, The TQM Magazine, Vol: 7, Issue: 2, 1995, s.1,2; Ahmadi, Mohammad; Marilyn M. Helms, “Is Your TQM Program Successful? A Self- assessment Tool for Managers”, The TQM Magazine, Vol: 7, Issue: 2, 1995, s.2.
• [9] Hillman, G. Peter., “Making Self-assessment Successful”, The TQM Magazine, Vol: 6, Issue: 3, 1994, s.l.
• [10] Longbottom, David., “Self-assessment: Game over?”, Total Quality Management, Vol: 9, No: 4- 5, 1998, s.4.
• [11] Conti, Tito, Organizational Self-Assessment, Chapman & Hail, Ivrea 1997, ss.38-39,45.
• [12] Oakland, John, Total Quality Management, 2nd Ed., Heineman, Oxford, 1994.
• [13] Ahmadi, Mohammad; Helms, Marilyn M., “Is Your TQM Program Successful? A Self-assessment Tool for Managers”, The TQM Magazine, Vol: 7, Issue: 2, 1995, s.2.
• [14] Wiele, A.; Williams, A.R.T.; Dale, B.G.; Carter, G.; Kolb, F., “Self-assessment A Study of Progress in Europe's Leading Organizations in Quality Management Practices”, International Journal of Quality, Vol: 13, Issue:l, 1996, s.3.
• [15] Freer, Jan., Sue Jackson, “Using the Business Excellence Model to Effectively Manage Change within Clinical Support Services”, Health Manpower Management, Vol: 24, Issue: 2, 1998, s.l.
• [16] Quazi,Hesan A.; Julia Jemangin; Low Wai Kit; Chin Lee Kian, “Critical Factors in Çuality Management and Guidelines for Self-assessment: The Case of Singapore”, Total Çuality Management, Vol: 9, No. 1, 1998, ss.37,38.
• [17] Porter, L.J.; Parker, A.J., “Total Çuality Management- The Critical Success Factors”, Total Çuality Management, Vol: 4, No. 1, 1993, ss. 13-14.