İLERİ TEKNOLOJİLER, YAPAY ZEKÂ TEMELLİ ÇÖZÜMLER: DUYGU ODAKLI BİR YAKLAŞIM

Year 2023, Volume: 18 Issue: 60, 367 - 395, 27.07.2023

Ömer Faruk Çelebi Nilşah Cavdar Aksoy Alev Kocak Alan Ebru Tümer Kabadayı

https://doi.org/10.14783/maruoneri.1189209

Cited By: 1

Abstract

Yapay zekâ teknolojisinin ilerlemesiyle birlikte, bireylerin yaşamlarına dâhil olan yeni nesil ürün ve hizmetlerin çeşitliliği her geçen gün artmaktadır. Bu çeşitlilik, bireylerin yapay zekâ teknolojisi ile temas ettiği alanları da genişletmektedir. Bu nedenle, bireylerin yapay zekâ teknolojisine yönelik duygularının anlaşılması araştırmaya değer konular arasında öne çıkmaktadır. Bu çalışmanın amacı, bireylerin yapay zekâ teknolojisi ve yapay zekâ destekli ürün ve hizmetler ile etkileşimlerinde açığa çıkan duyguları keşfetmektir. Bu doğrultuda, bu çalışmada nitel araştırma yöntemi benimsenmiş ve 10 katılımcı ile derinlemesine mülakat gerçekleştirilmiştir. Bulgulara göre temel duygu tipolojileri şu şekildedir: mutluluk, memnuniyet, şaşırma, merak, heyecan, umut, rahatlık, hayal kırıklığı, öfke, sinirlilik, korku, ürkütücülük, uyarılmama (canlandırılmama), rahatsızlık, endişe, umutsuzluk ve memnuniyetsizlik. Ayrıca bulgular, katılımcıların yapay zekâ teknolojisine yönelik olarak birden fazla duyguyu birlikte yaşayabildiğini (memnuniyet-korku, rahatlık-korku gibi) göstermektedir. Çalışma bulgularının, bireylerin yapay zekâ teknolojisine ve yapay zekâ destekli ürün ve hizmetlere yönelik duygularının anlaşılmasına katkı sağlayacağı düşünülmektedir.

Keywords

Duygu Tipolojileri, Yapay Zekâ Uygulamaları, Temel Duygular, Olumlu Duygular, Olumsuz Duygular

ADVANCED TECHNOLOGIES, ARTIFICIAL INTELLIGENCE-BASED SOLUTIONS: AN EMOTION-FOCUSED APPROACH

Abstract

With the advancement of artificial intelligence technology, the diversity of new-generation products and services included in individuals’ life is increasing day by day. This diversity also expands the areas where individuals come into contact with artificial intelligence technology. Therefore, understanding emotions toward artificial intelligence technology stands out among the topics worth researching. This study aims to explore the emotions that emerge in the interactions of individuals with artificial intelligence technology and artificial intelligence- based products and services. In doing this, a qualitative research method was adopted in this study, and an in-depth interview technique was applied with 10 participants. According to the findings, the basic emotion typologies are as follows: happiness, pleased, astonished, curiosity, excitement, hope, comfort, disappointment, anger, nervousness, fear, frightened, unaroused, discomfort, anxiety, hopelessness and unpleased. Furthermore, the findings show that participants can experience more than one emotion simultaneously (such as pleased- fear or comfort-fear) for artificial intelligence technology. It is thought that the study’s results will contribute to the understanding of individuals’ emotions towards artificial intelligence technology and artificial intelligence- based products and services.

Keywords

Emotion Typologies, Artificial Intelligence Applications, Basic Emotions, Positive Emotions, Negative Emotions

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