DÜŞÜNME SÜRECİ ARAÇLARI VE KALİTE MALİYETLERİNİN BİRLİKTE KULLANILMASI: BİR OTEL İŞLETMESİNDE UYGULAMA

Year 2015, Volume: 15 Issue: 46, 97 - 114, 01.10.2015

Hülya Taştan Elif N Demircioğlu

Abstract

Kısıtlar teorisi işletmelerin temel amacının kar elde etmek olduğunu ve işletmelerin bu amaçlarını gerçekleştirmelerine engel en az bir veya birkaç kısıt olduğunu vurgulayan bir yönetim felsefesi olarak ortaya çıkmıştır1.Geçmişten günümüze kısıtlar teorisi pek çok sanayi işletmesine başarı ile uygulanmıştır. Ancak son yıllardasanayi işletmelerinde olduğu kadar hizmet işletmelerinde de kullanımı yaygınlaşmaya başlamıştır2. Bu çalışmada bir hizmet işletmesinde düşünme süreci araçları ile kalite maliyetleri birlikte kullanılarak işletme karlılığına etkisi araştırılmıştır. Bu çerçevede bir otel işletmesinde olay çalışması yapılmıştır. Yapılan olay çalışmasıile öncelikle işletmenin mevcut durumu ortaya konmuş ve kısıtlar teorisinin düşünme süreci araçları kullanılarak kısıtları tespit edilmeye çalışmıştır. Daha sonra tespit edilen kısıtların, kalite maliyetleri PAF modeli ileyönetilmesi sonucu işletmenin karlılığındaki değişimler belirlenmeye çalışılmıştır

Keywords

Kısıtlar teorisi, düşünme süreci, kalite maliyetleri, PAF modeli, hizmet işletmeleri

INTEGRATING THINKING PROCESS TOOLS AND COST OF QUALITY: A CASE STUDY IN A HOTEL COMPANY

Abstract

Theory of constraints has emerged as a management philosophy that emphasizes that a companies’ main goal is making money and there are always at least one or more constraints that prevent companies from the reali- zation of this goal3 Past to the present theory of constraints have been successfully applied to many industrial businesses. But in recent years it has become a preferred method in service companies as well as in industrial enterprise4. In this study, the effect on service companies’ profitability has been examined by integrating thin- king process tools with cost of quality. In this context, a case study was conducted at a hotel. By means of this case study, primarily, the company’s current situation is put forward and the constraints are determined by using thinking process tools of theory of constraints. Then, changes in the profitability of the company by managing these constraints using a PAF model are explained

Keywords

Theory of constrains, thinking process, cost of quality, PAF model, service companies

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