Sağlık Hizmetlerinde Yıkıcı Davranış ve Mobbingin Önlenmesi: İyi İletişim Uygulamaları

Yıl 2022, Cilt: 3 Sayı: 1, 72 - 90, 30.04.2022

Nurettin Tekin

Öz

İşyerinde mobbing, bir amirin veya bir iş arkadaşının bedensel ve zihinsel bütünlüğüne karşı acımasız ve etik dışı davranışları olarak nitelendirilir; Sağlık hizmetlerinde mobbing nedeniyle mesleki ilişkiler bozulursa, bu durum hem hastaların hem de sağlık profesyonellerinin sağlığını tehdit edilebilir. Bir hemşire, günde işyerinde ortalama 11 zorbalık eylemine maruz kalmaktadır. Mağdurların en kötü kâbusları, kimliklerinin ve karakterlerinin karalanması ve itibarlarının zarar görmesidir. Yıkıcı davranışlar sağlık profesyonellerinin iletişim kurmasını ve birlikte çalışmasını engellediğinde, bu durum hasta güvenliği tehdit eder. İletişimi desteklemek için sözel olmayan ipuçlarını kullanarak sözel ipuçlarının yanlış yorumlanmasını önlemek için akıllı bir yaklaşımdır. Güven, mükemmel iletişimin temel bir bileşenidir ve etkili iletişim bunun üzerine kuruludur. Mükemmel iletişim büyük ölçüde empatiye bağlıdır. İlişkiler ve güçlü yönler, insanların empati kurma yeteneğini etkiler.
Mobbing ve yıkıcı davranışlar, sağlık ekibinin etkinliğini hem açık hem de gizli yollarla baltalayabilir. Otoriter liderlik tarzı ve sindirici iletişimin sık kullanımı, stresli bir çalışma ortamıyla birleştiğinde, sağlık hizmeti kuruluşlarında işyeri zorbalığına katkıda bulunan ana faktörlerdir. Bu çalışma, sağlık hizmeti sunan kuruluşlarda kişilerarası iletişim düzeyinde belirli unsurların mobbinge nasıl katkıda bulunabileceğini göstermeyi amaçlamıştır. Bu çalışmanın bulgularına göre, üstler ve astlar arasındaki kişilerarası ilişkide sözlü veya sözsüz iletişim olarak gerçekleşen yıkıcı davranışlar içeren bir zorbalık şeklidir.

Anahtar Kelimeler

İLETİŞİM, MOBBİNG, SAĞLIK, YIKICI DAVRANIŞ, İŞYERİ ZORBALIĞI

Kaynakça

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