THE RELATIONSHIP BETWEEN PARTICIPATION IN DECISION MAKING AND JOB SATISFACTION: RESEARCH ON BANK EMPLOYEES

Year 2016, Volume: 5 Issue: 4, 97 - 111, 01.10.2016

Zübeyir Bağcı Türkmen Taşer Akbaş

Abstract

The aim of the study is to investigate the relationship between bank employees’ participation in decision making and their job satisfaction. The sample of study consisted of 135 bank employees determined according to convenience sampling method. Structured questionnaire forms were used as the data collection instrument. Demographic information related to the participants were gathered through “Personal Information Form” designed by the researchers, data related to participation in decision making was obtained through “Organizational Participation Scale” developed by Kahnweiler and Thompson (2000) while data on job satisfaction was collected through “Job Satisfaction Scale” developed by Brown and Peterson in 1994. In the analysis of the data, descriptive statistics (arithmetic mean, standard deviation), correlation and regression analyses were made use of. The findings gathered indicate that the participants’ perceptions of their participation in decision making and their job satisfaction are at a moderate level; that there is a positive and moderate relationship between the participation in decision making and job satisfaction and that the participation in decision making affects job satisfaction

Keywords

Participation in Decision Making, Job Satisfaction, Bank Employees

KARARLARA KATILIM VE İŞ DOYUMU ARASINDAKİ İLİŞKİ: BANKA ÇALIŞANLARI ÜZERİNDE BİR ARAŞTIRMA

Abstract

Bu araştırmanın amacı çalışanların alınan kararlara katılma durumları ile iş doyumu düzeyleri arasındaki ilişkiyi belirlemektir. Araştırmanın örneklemini kolayda örnekleme yöntemine göre belirlenmiş 135 banka çalışanı oluşturmaktadır. Veri toplama aracı olarak yapılandırılmış soru formları kullanılmıştır. Katılımcıların demografik özelliklerine ilişkin veriler araştırmacılar tarafından oluşturulan “Kişisel Bilgi Formu”; kararlara katılma durumlarına ilişkin veriler Kahnweiler ve Thompson (2000) tarafından geliştirilen “Örgütsel Katılım Ölçeği” ve iş doyumuna ilişkin veriler ise Brown ve Peterson (1994) tarafından geliştirilen “İş Doyumu Ölçeği” kullanılarak toplanmıştır. Verilerin analizinde tanımlayıcı istatistikler (aritmetik ortalama, standart sapma), korelasyon ve regresyon analizlerinden yararlanılmıştır. Elde edilen bulgular katılımcıların kararlara katılma durumlarına yönelik algılamaları ile iş doyumlarının orta düzeyde olduğunu; kararlara katılım durumu ile iş doyumu arasında pozitif ve orta düzeyde bir ilişki bulunduğunu ve kararlara katılım durumlarının, iş doyumlarını pozitif etkilediğini göstermiştir

Keywords

kararlara katılım, iş doyumu, banka çalışanları

References

• Allen,D.G., Shore, L.M., & Griffeth, R.W. (2003). “The Role of Perceived Organizational Support and Supportive Human Resources Practices in the Turnover Process”, Journal of Management, 29(1), pp. 99- 118.
• Appelbaum, S.H. & Grigore, M.L. (1997). “Organizational Change and Job Redesign in Integrated Manufacturing: A Macro-organizational to Micro-organizational Perspective”, Journal of European Industrial Training, 21(2), pp. 51-62.
• Bagozzi, Richard, P. (1980). “The Nature and Causes of Self-Esteem, Performance, and Satisfaction in the Sales Force: A Structural Equation Approach”, The Journal of Business, 53(3), pp. 315-331.
• Bakan, İ., Erşahan, B. & Büyükbeşe, T. (2013). “Katılımcı Karar Verme ile Çalışanların İşe Yönelik Davranışları Arasındaki İlişki: Bir Alan Araştırması”, Sosyal Bilimler Dergisi, 6(1), 2013, pp.107-139.
• Brown, S.P. & Peterson, R.A. (1994). “The Effect of Effort on Sales Performance and Job Satisfaction”, Journal of Marketing, April, 58(2), pp. 70-80.
• Bruck, C.S., Allen, T.D. & Spector, P.E. (2002). “The Relation between Work-Family Conflict and Job Satisfaction: A Finer-Grained Analysis”, Journal of Vocational Behavior, 60(3), pp. 336-353.
• Büyüköztürk, Ş. (2003). Veri Analizi El Kitabı, 3b., Pegem Akademi Yayınları, Ankara
• Currivan, D.B. (1999). “The Causal Order of Job Satisfaction and Organizational Commitment in Models of Employee Turnover”, Human Resource Management Review, 9(4), pp. 495-524.
• Çokluk, Ö., Şekercioğlu, G. & Büyüköztürk, Ş. (2012). Sosyal Bilimler İçin Çok Değişkenli İstatistik: Spss Ve Lisrel Uygulamaları, 2b., Pegem Akademi Yayınları, Ankara.
• Dalal, C. (2013). “Job Satisfaction and Other Job Attitudes”, in APA Handbook of Testing and Assessment in Psychology, Ed.: Kurt F. Geisinger, Vol. 1: pp. 675-692., American Psychological Association, Washington DC., USA.
• Davis, K. (1984). İşletmede İnsan Davranışı, 2. Baskı, Çev.: Kemal Tosun, İstanbul Üniversitesi Yayın No: 3028, İşletme Fakültesi Yayın No: 136, İstanbul, Türkiye.
• Denison, D.R. & Mishra, A.K. (1995). “Toward a Theory of Organizational Culture and Effectiveness”, Organization Science, 6(2), pp. 204-223.
• Dianne, L.T. & Tashakkori, A. (1995). “Decision Participation and School Climate as Predictors of Job Satisfaction and Teachers’ Sense of Efficacy”, The Journal of Experimental Education, 63(3), pp. 217- 230.
• Donavan, T.D., Brown, T.J. & Mowen, J.C. (2004). “Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors”, Journal of Marketing, 68(1), pp. 128-146.
• Dormann, C. & Zapf, D. (2001). “Job Satisfaction: A Meta-Analysis of Stabilities”, Journal of Organizational Behavior, August, 22(5), pp. 483-504.
• Dundon, T., Wilkinson, A., Marchington, M. & Ackers, P. (2004). “The Meanings and Purpose of Employee Voice”, International Journal of Human Resources Management, 15(6), pp. 1149-1170.
• Elamin, A.M. & Alomaim, N. (2011). “Does Organizational Justice Influence Job Satisfaction and Self- Perceived Performance in Suadi Arabia Work Environment?” International Management Review, 7(1), pp. 38-49.
• Elçi, M. & Alpkan, L. (2009). “The Impact of Perceived Organizational Ethical Climate on Work Satisfaction”, Journal of Business Ethics, 84(3), pp. 297-311.
• Elele, J. & Fields, D. (2010). “Participative Decision Making and Organizational Commitment: Comparing Nigerian and American Employees”, Cross Cultural Management: An International Journal, 17(4), pp. 368-392.
• Erdil, O., Keskin, H., İmamoğlu S.Z. & Erat, S. (2004). “Yönetim Tarzı ve Çalışma Koşulları, Arkadaşlık Ortamı ve Takdir Edilme Duygusu ile İş Tatmini Arasındaki İlişkiler: Tekstil Sektöründe Bir Uygulama”, Doğuş Üniversitesi Dergisi, 5(1), pp. 17-26.
• Eren, E. (2001). Örgütsel Davranış ve Yönetim Psikolojisi, Beta Yayınları, 7. Baskı, İstanbul, Türkiye.
• Fisher, C.D. (2000). “Moods and Emotions while Working: Missing Pieces of Job Satisfaction?”, Journal of Organizational Behavior, March, 21(2), pp. 185-202.
• Faught, S. & McCullough, P.M. (2001), “The Relationships Among Role Ambiguity, Role Conflict, Participative Decision Making and Effort-Performance Expectancy”, Academy of Strategic and Organizational Leadership Journal, 5(1), pp. 32-43.
• Guiterrez, A.P., Candela, L.L. & Cerver, L. (2012). “The Structural Relationship between Organizational Commitment, Global Job Satisfaction, Developmental Experiences, Work Values, Organizational Support, and Person-Organization Fit among Nursing Faculty”, Journal of Advanced Nursing, 68(7), July, pp. 1601-1614.
• Joensson, T. (2008). “A Multidimensional Approach to Employee Participation and the Association with Social Identification in Organizations”, Employee Relations, 30(6), pp. 594-607.
• Kahnweiler, W. M. & Thompson, M.A. (2000). “Levels Of Desired, Actual, And Perceived Control Of Employee Involvement In Decision Making: An Empirical Investigation”, Journal Of Busıness And Psychology, 14(3), pp.407-427.
• Kerr, J.L. & Caimano, V.F. (2004). “The Limits of Organizational Democracy (and Executive Commentary)”, The Academy of Management Executive, 18(3), pp.81-97.
• Kim K. & Jogaratnam, G. (2010). “Effects of Individual and Organizational Factors on Job Satisfaction and Intent to Stay in the Hotel and Restaurant Industry”, Journal of Human Resources in Hospitality & Tourism, 9(3), pp. 318-339.
• Kim, S. (2002). “Participative Management and Job Satisfaction: Lessons for Management Leadership”, Public Administration Review, March/April, 62(2), pp. 231-241.
• Kuye, O.L. & Sulaimon A.A. (2011). “Employee Involvement in decision Making and Firms Peroformance in the Manufacturing Sector in Nigeria”, Serbian Journal of Management, 6(1), pp. 1-15.
• Magner, N., Welker, R.B. & Johnson, G.G. (1996). “The Interactive Effects of Participation and Outcome Favourability on Turneover Intensions and Evaluations of Supervisors”, Journal of Occupational and Organizational Psychology, 69(2), pp. 135-143.
• Miller, K.I. & Monge, P.R. (1986). “Participation, Satisfaction, and Productivity: A Meta-Analytic Review”, The Academy of Management Journal, 29(4), pp. 727-753.
• Muindi, F.K. (2011). “The Relationship between Participation in Decision Making and Job Satisfaction among Academic Staff in the School of Business, University of Nairobi”, Journal of Human Resources Management Research, pp. 1-34.
• Nelson, D.L. & Quick, J. C. (1997). Organizational Behavior, Foundations, Realities, and Challenges, West Publishing Company, 2nd Ed., Minneapolis, USA.
• Park, R. (2012). “Cognitive and Affective Approaches to Employee Participation: Integration of the Two Approaches”, Journal of Worl Business, 47(3), pp. 450-458.
• Rich, G.A. (1997). “The Sales Manager as a Role Model: Effects on Trust, Job Satisfaction, and Performance of Salespeople”, Journal of The Academy of Marketing Science, 25(4), pp. 319-328.
• Scott, D.K., Bishop, J.W. & Chne, X. (2003). “An Examination of the Relationship of Employee Involvement with Job Satisfaction, Employee Cooperation, and Intention to Quit in U.S. Invested Enterprise in China”, International Journal of Organizational Analysis, 11(1), pp. 3-19.
• Sefton, L.A. (1999). Does increased Employee Participation Affect Job Satisfaction, Communication Satisfaction, and Organizational Commitment? A Quantitative Study, Southern Illinois University, Unpublished Doctoral Dissertation, Carbondale, USA.
• Smith, C.S. & Brannick, M.T. (1990). “A Role Expectancy Model of Participative Decision-Making: A Replication and Theoretical Extension”, Journal of Organizational Behavior, 11(2), pp. 91-104.
• Somech, A. (2010). “Participative Decision Making in Schools: A Mediating-Moderating Analytical Framework for Understanding School and Teacher Outcomes”, Educational Administration Quarterly, 46(2), pp. 174-209.
• Spector, P.E., Allen, T.D., Poelmans S.A.Y. & Lapierre, L.M. (2007). “Cross-National Differences in Relationships of Work Demands, Job Satisfaction, and Turneover Intentions with Work-Family Conflict”, Personnel Psychology, 60(4), pp. 805-835.
• Spector, P., Judge, T.A., Parker, S., Colbert, A.E., Heller, D. & Ilies, R. (2009). “İş Tatmini: Kültürlerarası Bir İnceleme”, Endüstri, İş ve Örgüt Psikolojisi El Kitabı, (pp. 29-60), Ed.: Neil Andersen, Deniz S. Öneş, Handan Kepir Sinangil, Chockalingam Viswesvaran, 1.Baskı, Literatür: Yayıncılık, Dağıtım, Pazarlama, San.Tic.Ltd.Şti., İstanbul, Türkiye.
• Türkiye Bankalar Birliği, Yayınlanan Raporlar (02.02.2016), https://www.tbb.org.tr/tr/bankacilik/banka-ve- sektor-bilgileri/4, 19.03.2016.
• Westhuizen, D.W.V.D., Pacheco, G. & Webber, D.J. (2012). “Culture, Participative Decision Making and Job Satisfaction”, The International Journal of Human Resources Management, 23(13), pp. 2661-2679.
• Wickramasinghe, D. & Wickramasinghe, V. (2012). “Effects of Perceived Organizational Support on Decision Making, Affective Commitment and Job Satisfaction in Lean Production in Sri Lanka”, Journal of Manufacturing Technology Management, 23(2), pp. 157-177.
• Wuestewald, T. (2012). The Structural Relationships Among Employee Participation, Socio-Moral Climate, Engagement, and Civic Attitudes in a Police Context, PhD Thesis, Oklahoma State University, USA.
• Yung, R., Cohen, T. & Crabtree, B.F. (2006). “Productivity and Turnover in PCPs: The Role of Staff Participation in Decision-Making”, Medical Care, 44(10), pp. 946-951.
• Zhu, Y., Xie, Y., Warner, M. & Guo, Y. (2015). “Employee Participation and the Influence on Job Satisfaction of the New Generation of Chinese Employees”, The International Journal of Human Resources Management, 26(19), pp. 2395-2411.