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THE RELATIONSHIP BETWEEN WORKPLACE OSTRACISM AND SOCIAL INTELLIGENCE IN HOTEL INDUSTRIES

Year 2017, Volume: 6 Issue: 3, 115 - 133, 01.07.2017

Abstract

Based on Social Impact Theory, this study aims to investigate the relationship between workplace ostracism and social intelligence in the hotel industry. The data for this study was collected from 4 five star hotels located in Belek/Antalya. The results of the study show that, there is a significant and negative relationship between workplace ostracism and social intelligence. According to these resulst, it can be said that employees who have high level of social intelligence, exposed to lover level workplace ostracism. The most important limitation of this study is that the results of the study cannot be generalized in the hotel industry, as the survey was administered in only 4 five star hotels

References

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  • Hitlan, R. T., Zárate, M.A, Kelly, K. M., ve Catherine DeSoto, M. (2015). Linguistic ostracism causes prejudice: Support for a serial mediation effect. The Journal of Social Psychology, 156 (4), 1-15.DOI: 10.1080/00224545.2015.1119668
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Otel İşletmelerinde İşyerinde Dışlama ve Sosyal Zeka İlişkisi

Year 2017, Volume: 6 Issue: 3, 115 - 133, 01.07.2017

Abstract

Bu çalışmanın temel amacı, Sosyal Etki Kuramından hareketle işyerinde dışlama ile sosyal zeka arasındaki ilişkiyi otel işletmelerinde araştırmaktır. Araştırma verileri Belek/Antalya'da faaliyet gösteren 4 tane beş yıldızlı otelden toplanmıştır. Araştırma sonuçları, iş yerinde dışlama davranışı ile sosyal zeka arasında anlamlı ve negatif yönlü bir ilişkinin olduğunu göstermektedir. Bu sonuca göre yüksek sosyal zeka seviyesine sahip işgörenlerin daha düşük dışlama davranışına maruz kaldığı söylenebilir. Bu çalışmanın en önemli sınırlılığı, araştırmanın sadece 4 farklı beş yıldızlı otelde yapılması nedeniyle, çalışmanın sonuçlarının otel işletmelerine yönelik genellenememesidir

References

  • Anderson, J. W. (2009). Organizational shunning: The disciplinary functions of “non-sense”. Atlantic Journal of Communication, 17 (1), 36-50. DOİ: 10.1080/15456870802506140.
  • Arghode, V. (2013). Emotional and social intelligence competence: Implications for instruction. International Journal of Pedagogies and Learning, 8 (2), 66-77. DOİ: 10.5172/ijpl.2013.8.2.66.
  • Bagozzi, R. P., ve Lee, K. H. (2002). Multiple routes for social influence: The role of compliance, internalization, and social identity. Social Psychology Quarterly, 226-247. Url'si http://www.jstor.org/stable/3090121.
  • Balliet, D., ve Ferris, D. L. (2013). Ostracism and prosocial behavior: A social dilemma perspective. Organizational Behavior and Human Decision Processes, 120 (2), 298-308. DOİ: 10.1016/j.obhdp.2012.04.004.
  • Blackhart, G. C., Knowles, M. L., Nelson, B. C., ve Baumeister, R. F. (2009). Rejection elicits emotional reactions but neither causes immediate distress nor lowers self-esteem: A meta-analytic review of 192 studies on social exclusion. Personality and Social Psychology Review. DOİ: 10.1177/1088868309346065.
  • Blascovich, J. (2002). A theoretical model of social influence for increasing the utility of collaborative virtual environments. In Proceedings of the 4th international conference on Collaborative virtual environments (pp. 25-30). ACM. DOİ: 10.1145/571878.571883.
  • Brocato, E. D., Voorhees, C. M., ve Baker, J. (2012). Understanding the influence of cues from other customers in the service experience: A scale development and validation. Journal of Retailing, 88 (3), 384-398. DOİ: 10.1016/j.jretai.2012.01.006.
  • Brown, C. B. (2009). Influential women in organization development: Illuminating the path to prominence and the role of knowledge and social influence in the evolution of OD. Unpublished Doctoral Dissertation, Benedictine University. Url'si.http://gradworks.umi.com/33/53/3353963.html.
  • Chapin, F. S. (1939). Social participation and social intelligence. American Sociological Review, 4 (2), 157-166. Url'si. http://www.jstor.org/stable/2084201.
  • Chung, Y. W. (2015). The mediating effects of organizational conflict on the relationships between workplace ostracism with in-role behavior and organizational citizenship behavior. International Journal of Conflict Management, 26 (4), 366-385. DOİ: 10.1108/IJCMA-01-2014-0001.
  • Davis, B. J., ve Johnson, D. B. (2015). Water cooler ostracism: Social exclusion as a punishment mechanism. Eastern Economic Journal, 41 (1), 126-151. DOİ: 10.1057/eej.2014.2
  • Doğan, T., ve Çetin, B. (2009). Tromso sosyal zekâ ölçeği Türkçe formunun faktör yapısı, geçerlik ve güvenirlik çalışması. Educational Sciences: Theory and Practice, 7 (1), 241-268. Url'si. dergipark.ulakbim.gov.tr/hunefd/article/download/5000048023/5000045343
  • Ebrahimpoora, H., Zahedb, A., ve Elyasic, A. (2013). The study of relationship between social intelligence and organizational performance (Case study: Ardabil regional water company's managers). International http://aimijournal.com/Pages/DownloadHandler.ashx?DownloadObject=Article&Id=d655a73b -2068-44f8-9d4d-f916425290e4
  • Ferris, D. L., Brown, D. J., Berry, J. W., ve Lian, H. (2008). The development and validation of the Workplace Ostracism Scale. Journal of Applied Psychology, 93 (6), 1348. DOİ: 10.1037/a0012743.
  • Goldsmith, E. B. (2015). Social influence and sustainable consumption. Switzerland: Springer International Publishing. ISBN: 978-3-319-20738-4
  • Haq, I. U. (2014). Workplace ostracism and job outcomes: Moderating effects of psychological capital. In Human capital without borders: Knowledge and learning for quality of life: Proceedings of the management, knowledge and learning international conference 2014, 1309-1323. Url'si. http://www.toknowpress.net/ISBN/978-961-6914-09-3/papers/ML14-751.pdf
  • Harris, K. J., Kacmar, K. M., Zivnuska, S., ve Shaw, J. D. (2007). The impact of political skill on impression management effectiveness. Journal of Applied Psychology, 92 (1), 278.DOI: 10.1037/0021- 9010.92.1.278
  • Hitlan, R. T., Cliffton, R. J., ve DeSoto, M. C. (2006). Perceived exclusion in the workplace: The moderating effects of gender on work-related attitudes and psychological health. North American Journal of Psychology, 8 (2), 217-236. Url'si. https://uni.edu/~hitlan/workplaceexclusion.pdf
  • Hitlan, R. T., Zárate, M.A, Kelly, K. M., ve Catherine DeSoto, M. (2015). Linguistic ostracism causes prejudice: Support for a serial mediation effect. The Journal of Social Psychology, 156 (4), 1-15.DOI: 10.1080/00224545.2015.1119668
  • İlhan, M., ve Çetin, B. (2014). Sosyal ve kültürel zekâ arasındaki ilişkinin yapısal eşitlik modeli ile incelenmesi. Turkish http://dergipark.ulakbim.gov.tr/hunefd/article/download/5000048023/5000045343 of Education, 3 (2), 4-15. Url'si.
  • Katı, Y. (2016). İşgörenlerin Politik Becerileri ve Kariyer Başarısı İlişkisi: Lider Üye Etkileşiminin Aracılık Etkisi. Yayınlanmamış Yüksek Lisans Tezi, Balıkesir Üniversitesi, Balıkesir.
  • Kaukiainen, A., Björkqvist, K., Lagerspetz, K., Österman, K., Salmivalli, C., Rothberg, S., ve Ahlbom, A. (1999). The relationships between social intelligence, empathy, and three types of aggression. Aggressive Behavior, 25 (2), 81-89. DOİ: 10.1002/(SICI)1098-2337(1999)25:2<81::AID- AB1>3.0.CO;2-M
  • Kelman, H. C. (1958). Compliance, Identification, and Internalization: Three Processes of Attitude Change. Journal of Conflict Resolution, 2 (1), 51-60. Url'si. http://www.jstor.org/stable/172844
  • Kline, P. (1991). Intelligence: The Psychometric View, Kanada: Routledge.ISBN-13:978-0415055123
  • Kosmitzki, C., ve John, O. P. (1993). The implicit use of explicit conceptions of social intelligence. Personality and Individual Differences, 15 (1), 11-23. DOİ: 10.1016/0191-8869(93)90037-4
  • Krok, E. (2013). Willingness to share knowledge compared with selected social psychology theories.Contemporary https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2253193 Economics7 (1) 101-109. Url'si.
  • Latane, B. (1981). The psychology of social impact. American Psychologist, 36 (4), 343-356. DOİ: 10.1037/0003-066X.36.4.343
  • Latané, B., ve Bourgeois, M. J. (1996). Experimental evidence for dynamic social impact: The emergence of subcultures in electronic groups. Journal of Communication, 46 (4), 35-47. DOİ: 10.1111/j.1460-2466.1996.tb01503.x
  • Law, K. S., Wong, C. S., ve Song, L. J. (2004). The construct and criterion validity of emotional intelligence and its potential utility for management studies. Journal of Applied Psychology, 89 (3), 483. DOİ: 10.1037/0021-9010.89.3.483
  • Lee, H. S., ve Lee, H. J. (2014). Factors Influencing Online Trust. Academy of Marketing Studies Journal, 18 (1), 41. Url'si. https://www.questia.com/library/journal/1G1-397455469/factors-influencing- online-trust
  • Leung, A. S., Wu, L. Z., Chen, Y. Y., ve Young, M. N. (2011). The impact of workplace ostracism in service organizations. International Journal of Hospitality Management, 30 (4), 836-844. DOİ: 10.1016/j.ijhm.2011.01.004
  • Lievens, F., ve Chan, D. (2010). Practical Intelligence, Emotional Intelligence, and Social Intelligence.In J. L. Farr ve N. T. Tippins (Ed.), Handbook of Employee Selection. (339-359). New York: Routledge. Url'si. http://users.ugent.be/~flievens/practicalIQ.pdf
  • Loflin, D. C., ve Barry, C. T. (2016). ‘You can't sit with us:’Gender and the differential roles of social intelligence and peer status in adolescent relational aggression. Personality and Individual Differences, 91, 22-26. DOİ: 10.1016/j.paid.2015.11.048
  • Malhotra, Y., ve Galletta, D. F. (1999). Extending the technology acceptance model to account for social influence: Theoretical bases and empirical validation. In Systems sciences, 1999. HICSS-32. Proceedings of the 32nd annual Hawaii international conference on (pp. 1-14). IEEE. Url'si. http://www.kmnetwork.com/KnowledgeManagementMeasurementResearch/technologyaccept ance.pdf
  • Marlowe, H. A. (1986). Social intelligence: Evidence for multidimensionality and construct independence. Journal of Educational Psychology, 78 (1), 52. DOİ: 10.1037/0022-0663.78.1.52
  • Mir, I. A., ve Rehman, K. U. (2013). Factors affecting consumer attitudes and intentions toward user-generated product content on YouTube. Management ve Marketing, 8 (4), 637. Url'si. http://www.managementmarketing.ro/pdf/articole/330.pdf
  • Nestoroska, I., ve Petrovska, I. (2014). Staff training in hospitality sector as benefit for improved service quality. In Faculty of Tourism and Hospitality Management in Opatija. Biennial International Congress. Tourism ve Hospitality Industry p.437). University of Rijeka, Faculty of Tourism ve Hospitality https://www.fthm.uniri.hr/files/Kongresi/THI/Papers/2014/THI_May2014_437to448.pdf Management. Url'si.
  • Nettle, D. (1999). Using social impact theory to simulate language change. Lingua, 108 (2), 95-117. DOİ: 10.1016/S0024-3841(98)00046-1
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There are 61 citations in total.

Details

Other ID JA27PB62EP
Journal Section Research Article
Authors

Murad Yüksel This is me

Publication Date July 1, 2017
Submission Date July 1, 2017
Published in Issue Year 2017 Volume: 6 Issue: 3

Cite

APA Yüksel, M. (2017). Otel İşletmelerinde İşyerinde Dışlama ve Sosyal Zeka İlişkisi. MANAS Sosyal Araştırmalar Dergisi, 6(3), 115-133.
AMA Yüksel M. Otel İşletmelerinde İşyerinde Dışlama ve Sosyal Zeka İlişkisi. MJSS. July 2017;6(3):115-133.
Chicago Yüksel, Murad. “Otel İşletmelerinde İşyerinde Dışlama Ve Sosyal Zeka İlişkisi”. MANAS Sosyal Araştırmalar Dergisi 6, no. 3 (July 2017): 115-33.
EndNote Yüksel M (July 1, 2017) Otel İşletmelerinde İşyerinde Dışlama ve Sosyal Zeka İlişkisi. MANAS Sosyal Araştırmalar Dergisi 6 3 115–133.
IEEE M. Yüksel, “Otel İşletmelerinde İşyerinde Dışlama ve Sosyal Zeka İlişkisi”, MJSS, vol. 6, no. 3, pp. 115–133, 2017.
ISNAD Yüksel, Murad. “Otel İşletmelerinde İşyerinde Dışlama Ve Sosyal Zeka İlişkisi”. MANAS Sosyal Araştırmalar Dergisi 6/3 (July 2017), 115-133.
JAMA Yüksel M. Otel İşletmelerinde İşyerinde Dışlama ve Sosyal Zeka İlişkisi. MJSS. 2017;6:115–133.
MLA Yüksel, Murad. “Otel İşletmelerinde İşyerinde Dışlama Ve Sosyal Zeka İlişkisi”. MANAS Sosyal Araştırmalar Dergisi, vol. 6, no. 3, 2017, pp. 115-33.
Vancouver Yüksel M. Otel İşletmelerinde İşyerinde Dışlama ve Sosyal Zeka İlişkisi. MJSS. 2017;6(3):115-33.

MANAS Journal of Social Studies